All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hi Miroslav,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
Located in a beautiful area. Rooms were quiet clean and comfortable. Safe very friendly and helpful
Alainia
Stayed 2 nights in May 2024
Response from Lucia Rojas on May 22, 2024
Hi Alainia,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
Everything was extremely clean....the staff was absolutely wonderful and attended to my every need and went out of their way to make us feel welcome. Would absolutely stay again. Staff were superb!
Timothy
Stayed 3 nights in May 2024
Response from Lucia Rojas on May 13, 2024
Hi Timothy,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
The hotel is beautiful and location is perfect! Walking distance to coffee, restaurants, shops and parks
Michelle
Stayed 1 night in May 2024
Response from Lucia Rojas on May 15, 2024
Hi Michelle,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
Beautifully decorated locale and great rooms, got a welcome drink and snaks
Miguel
Stayed 3 nights in Apr 2024
Response from Lucía Rojas on May 6, 2024
Hi Miguel,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
One of the best upscale hotels I've ever been to in a big city. Everything from the staff to the amenities were amazing. I really enjoyed the early check-in and late checkout option. And they made my birthday very very special I will definitely be returning
Jordan
Stayed 2 nights in Apr 2024
Response from Lucía Rojas on May 2, 2024
Hi Jordan,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
Hi Ericjk,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
Buen hotel, servicio muy bueno, cerca de muchos restaurantes en el área de Miraflores.
Vanessa
Stayed 3 nights in Apr 2024
Response from Lucia Rojas on Apr 29, 2024
Hola Vanessa,De parte de todo el equipo Innside Lima, ¡muchas gracias por tus buenos comentarios! Nos alegra que hayas disfrutando del hotel, tu habitación y los servicios ofrecidos – nuestra meta siempre es poder brindar un servicio que los haga sentir en casa. Esperamos recibirte nuevamente con nosotros.Saludos, Lucia RojasGuest Experience & Front Office Manager
Todo excelente! El hotel está muy bien ubicado, cerca de todo. Tiene un staff muy amable, atentos y dispuestos a solucionar cualquier necesidad. Las instalaciones preciosas y muy bien cuidadas. Me quedaría otra vez sin pensarlo.
Denisse
Stayed 1 night in Apr 2024
Response from Lucía Rojas on Apr 23, 2024
Hola Denisse,De parte de todo el equipo Innside Lima, ¡muchas gracias por tus buenos comentarios! Nos alegra que hayas disfrutando del hotel, tu habitación y los servicios ofrecidos – nuestra meta siempre es poder brindar un servicio que los haga sentir en casa. Esperamos recibirte nuevamente con nosotros.Saludos, Lucia RojasGuest Experience & Front Office Manager
Hola Denisse,De parte de todo el equipo Innside Lima, ¡muchas gracias por tus buenos comentarios! Nos alegra que hayas disfrutando del hotel, tu habitación y los servicios ofrecidos – nuestra meta siempre es poder brindar un servicio que los haga sentir en casa. Esperamos recibirte nuevamente con nosotros.Saludos, Lucia RojasGuest Experience & Front Office Manager
Unfortunately during our first 2 days the hotel had no hot water and by the 3 day, there was no water at all. The hotel manager was very kind and she was able to accommodate us into another hotel a block away. I wouldn’t rate this hotel as a 4 start hotel, more like a 3.
Deborah
Stayed 4 nights in Mar 2024
Response from Hello Deborah, on Apr 19, 2024
Hello Deborah,Thank you very much for your comments about our hotel. All comments are vital for us to keep improving our service. Unfortunately there was an inconvenience regarding the water during your stay and our team was working on it throughout that period to get the service back on as soon as possible. This was reviewed with our maintenance team and management and emergency procedures have been put in place so as not to inconvenience our guests in the future. We apologize for the inconvenience caused. On behalf of all of us, we look forward to welcoming you back soon for another stay at the Innside Lima.Best regards, Lucia RojasFront Office Manager
Ecxellent esperience at this hotel the staff is very helpfull and make you feel at home.
Angela M
Stayed 1 night in Apr 2024
Response from Lucía Rojas on Apr 14, 2024
Hi Angela,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
Hi Francisco,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
I was very happy with hotel service. Great customer service. Very nice decoration. Great Vibe.
Yisenia
Stayed 1 night in Apr 2024
Response from Lucía Rojas on Apr 8, 2024
Hi Yisenia,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
Hi Richette,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
10/10 Excellent
Brandon
Mar 29, 2024
Brandon
Stayed 2 nights in Mar 2024
Response from Lucia Rojas on Mar 31, 2024
Hi Brandon,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
Fantastic service at INNside. Very friendly staff! They really took care of us.
Michael
Response from Lucía Rojas on Mar 22, 2024
Hi Michael,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
8/10 Good
Jessica
Mar 18, 2024
Jessica
Stayed 2 nights in Mar 2024
Response from Lucia Rojas on Apr 8, 2024
Hi Jessica,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
Hi Joao,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
Excellent location, in walking distance to everything you'll need. Safe and clean neighborhood, very good breakfast buffet. Friendly and very helpful staff.
You can't go wrong with this hotel.
Alexandru
Stayed 6 nights in Feb 2024
Response from Lucía Rojas on Mar 18, 2024
Hi Alexandru,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
10/10 Excellent
Jonathan
Traveled with family and small children, Traveled with family
This hotel is located in an excellent part of Lima. The staff and the amenities are excellent. They had a problem with the hot water and yet the were fast to fix it and the staff was very involved in addressing concerns with guests and even provided complementary pastries to the room and free breakfast. The staff is very friendly and always catering to you. Definitely a great place to stay in Lima.
Jonathan
Stayed 3 nights in Mar 2024
Response from Dear Jonathan, on Mar 9, 2024
Hi Jonathan,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Alda Moreno, Front desk Agent
The rooms are a good quality. The staff are great - front reception and bar staff particularly. We received several gifts of cake/ fruit - nothing was a problem. We requested a late check out and were told to keep the room until our airport pickup - really good service. It’s in a good position for local bars and restaurants in Miraflores
Kevin
Stayed 14 nights in Feb 2024
Response from Lucía Rojas on Feb 21, 2024
Hi Kevin,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
Hola Alejandro,De parte de todo el equipo Innside Lima, ¡muchas gracias por tus buena puntuación!Nos alegra que hayas disfrutando del hotel, tu habitación y los servicios ofrecidos – nuestra meta siempre es poder brindar un servicio que los haga sentir en casa. Esperamos recibirte nuevamente con nosotros.Saludos, Lucia RojasGuest Experience & Front Office Manager
10/10 Excellent
Coady
Feb 19, 2024
Coady
Stayed 4 nights in Feb 2024
Response from Lucía Rojas on Mar 22, 2024
Hi Coady,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
10/10 Excellent
belkis, PEMBROKE PINES
Traveled with group, Traveled with partner
Feb 15, 2024
Liked: Cleanliness, amenities
belkis
Stayed 2 nights in Feb 2024
Response from Lucia Rojas on Feb 15, 2024
Hi Belkis,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
I liked everything! The hospitality from the staff was super great!
Ciaretta Gianella Gianiza
Stayed 5 nights in Jan 2024
Response from Lucía Rojas on Feb 3, 2024
Hi Ciaretta,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
We travelled as 3 couples and primarily speak only English. This hotel is very nice and the staff were wonderful and very helpful. Highly recommend this hotel and staying in the Miraflores area in Lima. Feels safe and lots of restaurants and shopping to walk to. We also stayed part of our trip in Barranco and we would not recommend that area.
Diana
Stayed 2 nights in Jan 2024
Response from Lucia Rojas on Jan 27, 2024
Hi Diana, Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
Hello,Thank you so much for your comments regarding our hotel. All feedback is vital for us to keep improving our service. We hope to welcome you back soon! Kind regards,Lucia RojasFront Office Manager
Staff need to pay more attention to Expedia messages from clients for immediate answer
Mohammad
Stayed 2 nights in Jan 2024
Response from Lucía Rojas on Jan 18, 2024
Hello Mohammad,Thank you so much for your comments regarding our hotel. All feedback is vital for us to keep improving our service. We hope to welcome you back soon! Kind regards,Lucia RojasFront Office Manager
The hotel seemed clean, designed in a modern minimalist manner. So much so, that there was little to no storage space. The bathroom had no counter, only a sink. Rails for the handicap, but no toilet paper holder. The tp was left on the back of the toilet.
Patrick
Stayed 4 nights in Dec 2023
Response from Lucía Rojas on Jan 18, 2024
Hello Patrick, Thank you so much for your comments regarding our hotel. All feedback is vital for us to keep improving our service. We hope to welcome you back soon! Kind regards,Lucia RojasFront Office Manager
Hello Jasmine, On behalf of the entire Innside Lima team, thank you very much for your good rating! We are glad you enjoyed the hotel, your room and the services offered - our goal is always to provide a service that makes you feel at home. We look forward to welcoming you back.greetings, Lucia RojasGuest Experience & Front Office Manager
Hola Jimmy,De parte de todo el equipo Innside Lima, ¡muchas gracias por tus buena puntuación!Nos alegra que hayas disfrutando del hotel, tu habitación y los servicios ofrecidos – nuestra meta siempre es poder brindar un servicio que los haga sentir en casa. Esperamos recibirte nuevamente con nosotros.Saludos, Lucia RojasGuest Experience & Front Office Manager
10/10 Excellent
YONGMING
Jan 8, 2024
Liked: Cleanliness, staff & service
YONGMING
Stayed 3 nights in Jan 2024
Response from Lucía Rojas on Jan 10, 2024
Hi Yongming, On behalf of the entire Innside Lima team, thank you for your positive review! We hope to continue demonstrating the quality service we strive to achieve with each of our guests. Kind regards, Lucia RojasFront Office Manager
10/10 Excellent
Maria
Jan 4, 2024
Maria
Stayed 1 night in Jan 2024
Response from Lucía Rojas on Jan 26, 2024
Hi Maria,On behalf of the entire Innside Lima team, thank you for your positive review! We hope to continue demonstrating the quality service we strive to achieve with each of our guests. Kind regards, Lucia RojasFront Office Manage
I thoroughly enjoyed my stay at this property. I will stay here again the next time i am in Lima.
Barry
Stayed 1 night in Dec 2023
Response from Lucía Rojas on Jan 8, 2024
Hi Barry, Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
8/10 Good
Joselyn
Jan 1, 2024
Joselyn
Stayed 1 night in Dec 2023
Response from Lucía Rojas on Jan 8, 2024
Hi Joselyn, Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
Hi Tomas,We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
The staff was amazing and I did stay there twice during this trip and both times I had an amazing time it was awesome and I would love to go back again - thank you so much for everything !
Christian
Response from Lucía Rojas on Feb 7, 2024
Hi Christian,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
Hi Alex,Thank you so much for your comments regarding our hotel. We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
Had a bottle of wine and charcuterie board waiting in our room. Breakfast was included and very good. Reception arranged a driver for us. Location was great. Definitely recommend
debby
Stayed 2 nights in Dec 2023
Response from Lucía Rojas on Dec 22, 2023
Hi Debby,We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
Hi Jeffrey,We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
Great location, fantastic hotel and amazing staff. Everything was excellent, from the moment I booked the stay, with pre-checkin email to facilitate faster check-in on arrival, helpful and kind staff, great breakfast, nice amenities, rooftop pool with patio and bar, super clean and modern rooms to easy checkout on the last day. Thank you for taking a great care of us during our stay in Lima.
Mirko
Stayed 4 nights in Dec 2023
Response from Lucía Rojas on Dec 12, 2023
Hi Mirko,We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
Hola Natanel, De parte de todo el equipo Innside Lima, ¡muchas gracias por tus buenos comentarios! Nos alegra que hayan disfrutado del hotel, su habitación y los servicios – nuestra meta siempre es poder brindar un servicio que los haga sentir en casa. Esperamos verlos en una próxima oportunidad.Saludos, Lucía RojasGerente de Front Office
Hola Victoria,De parte de todo el equipo Innside Lima, ¡muchas gracias por tus buena puntuación!Nos alegra que hayas disfrutando del hotel, tu habitación y los servicios ofrecidos – nuestra meta siempre es poder brindar un servicio que los haga sentir en casa. Esperamos recibirte nuevamente con nosotros.Saludos, Lucia RojasGuest Experience & Front Office Manager
Hi Gabriel,We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
Tasty breakfast, comfortable bed. Front desk reception helpful and friendly however can’t say the same about the bar staff upstairs. Furthermore, booked this place partially due to having a rooftop pool but pool looked quite dirty and second day non operational due to excessive rain.
Heather
Stayed 2 nights in Nov 2023
Response from Lucía Rojas on Nov 12, 2023
Hello Heather,Thank you so much for your comments regarding our hotel. All feedback is vital for us to keep improving our service.Unfortunately there was an inconvenience regarding the pool during your stay and out team was working on it to reopen as soon as possible. This was reviewed with our maintenence team and management and emergency procedures have been put in place so as not to disturb our guests in the future. We apologize, for any inconvenience caused.Also We appreciate your comments regarding our food and beverage teamt, and I regret that you had a negative experience . We are reviewing all our standards to ensure our guests receive the highest quality in f&b. On behalf of all of us, we hope to welcome you back soon for another stay at the Innside Lima.Kind regards, Lucía RojasFront Office Manager
Hotel and room was nice and clean, Staff were very friendly and helpful, lovely stay!
William
Stayed 1 night in Nov 2023
Response from Lucía Rojas on Nov 9, 2023
Hi William,We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
8/10 Good
Roberto, Seattle
Traveled with partner
Oct 22, 2023
Liked: Staff & service
The overall experience was good. Staff is nice and helpful but rooms are pretty basic. Location is great.. restaurants and coffee shops nearby. My only and big complain is the hotel had a some sort of mold smell and humidity as soon as you entered ( reception) and also in my floor. It was annoying. The rest was good.
Roberto
Stayed 2 nights in Oct 2023
Response from Lucia Rojas on Oct 24, 2023
Estimado Roberto,Ante todo agradecemos su tiempo. Los comentarios y feedback de nuestros huéspedes es vital para nosotros, pues de esta manera determinamos cómo mejorar la experiencia y servicio brindado. El feedback de mejora de nuestros equipos ha sido compartido con cada jefatura para tomar acciones inmediatas para mejorar y también prevenir que vuelvan a suceder. Nuevamente gracias por tus comentarios y realmente esperamos recibirlo en una proxima oportunidad.Saludos cordiales, Lucía RojasFront Office Manager
Fantastic hotel with updated rooms and exceptional service!
anderson
Stayed 1 night in Oct 2023
Response from Lucía Rojas on Oct 22, 2023
Hi Anderson,We are incredibly happy that you had a memorable stay. Our team goal is to always provide an excellent level of service and a truly unique experience for our guests and we are glad you were able to enjoy your stay while discovering Lima.We hope to welcome you back soon! Kind regards,Lucia RojasGuest Experience & Front Office Manager
Hola Juan,De parte de todo el equipo Innside Lima, ¡muchas gracias por tus buenos comentarios! Nos alegra que hayas disfrutando del hotel, tu habitación y los servicios ofrecidos – nuestra meta siempre es poder brindar un servicio que los haga sentir en casa. Esperamos recibirte nuevamente con nosotros.Saludos, Lucia RojasGuest Experience & Front Office Manager