Exterior

Reviews of Hyatt Centric San Isidro Lima

4.5 out of 5
Hyatt Centric San Isidro Lima
Avenida Jorge Basadre 367, San Isidro, Lima, PE

Reviews

9.8

Exceptional

Rating 10 - Excellent. 128 out of 146 reviews" "
Rating 8 - Good. 14 out of 146 reviews" "
Rating 6 - Okay. 1 out of 146 reviews" "
Rating 4 - Poor. 1 out of 146 reviews" "
Rating 2 - Terrible. 2 out of 146 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect in all key aspects!
Stayed 5 nights in Apr 2024

10/10 Excellent

Valeria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024

10/10 Excellent

stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, quiet, secure. Convenient, appealing dining in hotel. Close to shopping and area restaurants. Excellent service overall.
Stayed 1 night in Mar 2024

10/10 Excellent

Luis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property overall
Stayed 1 night in Mar 2024

10/10 Excellent

Luis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the above. The soccer Peruvian team was staying at the property.
Stayed 1 night in Mar 2024

10/10 Excellent

Roberto, Miami Springs

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and gym. Good dining options and centrally located to shops and other dining options.
Stayed 2 nights in Mar 2024

10/10 Excellent

ANDREA SCIGLIANO

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was AMAZING
Stayed 4 nights in Feb 2024

10/10 Excellent

PIERRE

Stayed 2 nights in Jan 2024

10/10 Excellent

Anna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good place to stay
Stayed 2 nights in Jan 2024

10/10 Excellent

PIERRE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

MAITREYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gerente General on Dec 20, 2023
Estimado huésped,Muchas gracias por sus increíble evaluación de nuestro servicio.Estamos muy contentos de que haya disfrutado de su estadía. Esperamos verlo muy pronto.SinceramenteIgnacio MendozaGerente General

10/10 Excellent

MARIA DEL R PENA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything!!!
Stayed 4 nights in Nov 2023
Response from General Manager on Dec 20, 2023
Dear Maria,We are glad that you had enjoyed your stay at Hyatt Centric San Isidro. Hope I can meet you again very soon!SincerelyIgnacio MendozaGeneral Manager

10/10 Excellent

Pablo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern facilities, large rooms, very well located and the breakfast buffet is superb. Highly recommended.
Stayed 3 nights in Nov 2023

10/10 Excellent

Santiago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Oct 2023
Response from General Manager on Dec 20, 2023
Thank you so much Santiago for your kind commentWe are very happy that you enjoy your stay with us and would be a pleasure to welcoming you back.SincerelyIgnacio MendozaGeneral Manager

8/10 Good

Hilda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe to walk and stored around were nice
Stayed 1 night in Oct 2023
Response from General Manager on Oct 11, 2023
Dear Hilda,We appreciate your fabulous comments! Thank you very much! We also value the safety in the district and city and encourage our guests to follow recommendations.SincerelyIgnacio MendozaGeneral manager

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe people very pleasant from the front desk officer to cleaning personnel
Stayed 4 nights in Sep 2023
Response from General Manager on Oct 11, 2023
Dear Hilda!Thanks againg for your fantastic comments! especially for your gratitude for our staff support. Your total satisfaction is our goal. We feel privileged for hosting your stay when you visit Lima. Thank you and your company for your preference!SincerelyIgnacio MendozaGeneral Manager

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Gerente General on Oct 11, 2023
Muchas gracias Joel por su tiempo en contestar la encuesta de valoración de servicio. Nos complace saber que todo estuvo acorde a sus expectativas y tuvo una estadía agradable.SinceramenteIgnacio Mendoza Gerente General

10/10 Excellent

Brandi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Gerente General on Oct 11, 2023
Estimado Brandi,Muchas gracias por su tiempo en completar la encuesta y brindarnos tan alta calificación! Nos alegra muchísimo saber que disfrutó de su estadía.Esperamos contar con su visita prontoSinceramenteIgnacio MendozaGerente General

10/10 Excellent

jorge, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service in this hotel is amazing. The people serving breakfast are the so helpful
Stayed 2 nights in Aug 2023
Response from General Manager on Oct 11, 2023
Dear Jorge,Thank you so much for your fantastic comments! as well as for your preference! We look forward to welcoming you back in our hotel!. Again, thank youSincerelyIgnacio MendozaGeneral Manager

10/10 Excellent

Lilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless
Definitely, cleanness hotel.
Stayed 1 night in Jul 2023
Response from General Manager on Oct 11, 2023
Dear Lilia,We appreciate your fantastic comments and your time to share with us your appreciation of our product and service. Rest assured we always look for ways to exceed our customer expectations!Again, thank you very much!SincerelyIgnacio MendozaGeneral Manager

10/10 Excellent

Pilar

Stayed 1 night in Jul 2023
Response from Gerente General on Oct 11, 2023
Estimada Pilarmuchas gracias por su increíble calificación, nos alegra saber que la percepción de nuestro servicio fue la mejor y disfrutó de su estadía.Esperamos recibirla nuevamenteSinceramenteIgnacio MendozaGerente General

10/10 Excellent

Fernando, New York

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in the best area of Lima. It is 10 minute ride to many places. The hotel staff is friendly and offered information about tourism, restaurants, and all kind of information. Will definitely stay here again.
Stayed 4 nights in Jul 2023
Response from General Manager on Oct 11, 2023
Thank you very much for your wonderful comments, especially for your gratitude for our staff support. Your total satisfaction is our goal. We feel privileged for hosting your stay when you visit Lima. Thank you and your company for your preference!SincerelyIgnacio MendozaGeneral Manager

10/10 Excellent

Anna, Yakima

Liked: Cleanliness, staff & service, property conditions & facilities
Location stylish, very clean. Amenities!!!
Stayed 1 night in Jul 2023
Response from General Manager on Oct 11, 2023
Dear AnnaThank you very much for your wonderful comments and please come back soon!SincerelyIgnacio MendozaGeneral Manager

2/10 Terrible

Fatima

Traveled with group
Staff members are not friendly what so ever .
Stayed 6 nights in Jun 2023

10/10 Excellent

Maria

Stayed 3 nights in Jun 2023
Response from Gerente General on Aug 1, 2023
Estimada Maria,muchas gracias por tomarse el tiempo de responder nuestra encuesta de satisfacción. Esperamos haber superado sus expectativas y contar con su visita nuevamente.Sinceramente,Ignacio MendozaGerente General

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We spent eight nights at the Hyatt Centric, San Isidro and we felt like we were home. The staff was attentive and went beyond normal to make us feel special. Gianfranco who welcomed us when we arrived, took care of our needs, treating my wife and I to some birthday surprises and even a small token of Peru. Esteban and the other members who served at breakfast treated us, without asking, to lucuma, a wonderful Peruvian delight. Breakfast choices were incredible and the food was top notched, with a full buffet! We had a slew of cleaners, who replenished the room and made it welcoming each day after our day trips. The doormen were exceptional, helping us spot our Uber when required. We highly recommend this hotel if you are looking for quiet, away from the heart of the hustle and bustle, but still near enough to access and enjoy.
Stayed 8 nights in May 2023
Response from General Manager on Oct 11, 2023
Dear Brian,We really appreciate you are giving us the opportunity to host your visit to Lima. We take pride for all our associates and the way they go the extra mile to serve our guests with professionalism and service commitment. We will recognize Gianfranco at the Front desk and Esteban at Isidro Restaurant, as well as all the team members there for a great job!Thank you for your preference and recommendation to future visitors.SincerelyIgnacio MendozaGeneral Manager

10/10 Excellent

Marcelo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything great!
Stayed 4 nights in May 2023
Response from General Manager on Oct 11, 2023
Dear MarceloWe appreciate your fabulous comments and thank you for taking the time to share them publicly.It is rewarding to hear you had a great stay at our hotel.We hope you can come back soon and give us again the privilege of hosting your visit to Lima!Sincerely,Ignacio MendozaGeneral Manager

10/10 Excellent

jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great breakfast. Nice rooms. Superb service.
Stayed 2 nights in Apr 2023
Response from General Manager on Oct 11, 2023
Dear JorgeWe appreciate your fantastic comments and your time to share them. Thank you very much and we look forward to welcoming your back hopefully very soon.Thank youSincererlyIgnacio MendozaGeneral Manager

10/10 Excellent

Juan, Miami

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Irs my second time and everything was excellent
Stayed 2 nights in Jan 2023
Response from General Manager on Feb 17, 2023
Dear Juan,Thank you very much for your comments!We hope we can welcome you back in our hotel hopefully in the not too distant future. We genuinely thank you for your preference!!Sincerely,Ignacio MendozaGeneral Manager

6/10 Okay

Kalyani

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice location, quiet, convenient, very nice front desk staff however housekeeping was not good...every day we had to call to request replacement of coffee pods and water, wish the staff would pay more attention
Stayed 4 nights in Dec 2022
Response from General Manager on Oct 11, 2023
Dear Kalyani,We sincerely thank you for taking the time to post your observations after your recent stay. We appreciate your positive and detailed comments on our service and product. Your perception is a very important feedback that works as a powerful tool we can use to improve in our processes. Thank you again and we hope you can give the chance to welcome you back when your travels bring you back to LimaSincerely Ignacio MendozaGeneral Manager

10/10 Excellent

Zain

Stayed 2 nights in Nov 2022
Response from General Manager on Oct 11, 2023
Dear Zain,We appreciate your fantastic comments and your time to share them. Thank you very much and we look forward to welcoming your back hopefully very soon.Thank you,SincerelyIgnacio MendozaGerenal Manager

10/10 Excellent

JOSE

Stayed 1 night in Oct 2022
Response from Gerente General on Oct 11, 2023
Estimado Jose,Gracias por sus increíbles comentarios, nos complace saber que tuvo una experiencia agradable con nosotros y que disfrutó de su estadía.Esperamos recibirlo en una próxima oportunidadSinceramenteIgnacio MendozaGerente General

10/10 Excellent

Joao Luiz

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from General Manager on Oct 4, 2022
Caro João,Muito obrigado por ter tido tempo para nos dar uma classificação tão excelente. Ficamos satisfeitos por saber que teve uma experiência agradável durante a sua recente estadia. Muito obrigado pela sua preferência, esperamos recebê-lo de novo em breve.Sinceramente,Ignacio MendozaDirector Geral

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Lima
Great service and food. I have stayed here many times and always a good stay. Only issue is that they are no longer offering dry cleaning services and this was not indicated anywhere before hand which can be an issue for business travellers like me.
Stayed 2 nights in Aug 2022
Response from General Manager on Oct 4, 2022
Dear Richard,Thank you very much for taking the time to share your comments. Our goal is to make all of our guests enjoy a great time in our property. Our hotel's dry cleaning service is still being offered and working. However, you have to ask for the service 24 hours before using it, so they can have everything ready. In addition, the service does not work on Sundays. Therefore, if you ask for it on Saturday, you will receive your clothes on Monday. We regret that we were not able to provide you with advance notice of that. Your perception is feedback that works as a powerful tool we can use to improve in our processes. We can't thank you enough for your preference. We look forward to seeing you soon!Sincerely,Ignacio MendozaGeneral Manager

10/10 Excellent

Keith, WASHINGTON

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is conveniently located in a high-quality neighborhood, easy walking distance to restaurants. Staff was friendly welcoming and the room had a small but comfortable balcony to enjoy the sunsets. Only regret is I got to the top floor bar at closing time wasn’t able to enjoy it!
Stayed 3 nights in Apr 2022
Response from General Manager on Sep 29, 2022
Dear Keith,We appreciate your time to share your experience with us publicly. We are glad to know that you found our staff friendly and helpful. The location of our hotel makes it for our guests! We are located in the financial district of Lima. Therefore, our guests can enjoy a lot of what Lima has to offer at a walking distance. We can't thank you enough for your preference. We hope to see you again very soon!Sincerely,Ignacio MendozaGeneral Manager

10/10 Excellent

marshall

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In Lima on business & Hyatt made my stay wonderful
Wonderful location in a safe clean part of Lima next to numerous shops and restaurants. Property is quitre new and very modern so creates a hip positive feel both in the common area and the rooms themself. Finally the staff are exceptional and attentive, well spoken, and always client focused. Whether travelling on business or on a holiday this should be a quality place to use as your base while in Lima.
Stayed 4 nights in Apr 2022
Response from General Manager on Sep 29, 2022
Dear Marshall,What an excellent way to describe our product and service! It really makes us happy to read comments like yours. Thank you very much! We are also more than thankful for your recommendations to futures guests. We look forward to welcoming you back soon!Once again, thank you very much!Sincerely,Ignacio MendozaGeneral Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to be back
Love this hotel, it has become my go-to in Lima on business trips. However, the best buffet breakfast is not as good as it used to be, the variety is less and the food is not as high quality as it has taken a dip since 2020 (before Covid). Still a great, modern updated hotel with great staff and service.
Stayed 4 nights in Mar 2022
Response from General Manager on Sep 29, 2022
Dear guest,Thank you very much for taking the time to share your comments publicly! We are glad to know that we are your preferred choice for your business trips to Lima. We are also very sorry for the perception you had with the breakfast buffet, as we always strive and look for ways to exceed our customers’ expectations. We are definitely going to take your comments as an opportunity to keep improving and giving our best. Thank you for trusting in our product and service, we hope to see you again very, very soon!Sincerely,Ignacio MendozaGeneral Manager

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are excellent. Food is well above average.
Stayed 5 nights in Feb 2022
Response from General Manager on Sep 29, 2022
Dear David,Fantastic comments! Thank you very much for sharing them. We are pleased to know that you found our staff service excellent. We are very proud of all of them! It is rewarding to hear that the food we have to offer is showing the quality product and service of the hotel. Thank you, and we hope to see you again very soon.Sincerely,Ignacio MendozaGeneral Manager

10/10 Excellent

Gabriel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
exelent
Stayed 5 nights in Feb 2022
Response from General Manager on Sep 29, 2022
Dear Gabriel,We do appreciate the time you took to qualify your experience with us and let us know your perception. We look forward to welcoming you back, hopefully very soon! Thank you for your preference!Sincerely,Ignacio MendozaGeneral Manager

8/10 Good

Francisca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel , clean , convenient easy to get around Front desk personnel very attentive and nice breakfast too
Stayed 3 nights in Jan 2022
Response from General Manager on Sep 29, 2022
Dear Francisca,Thank you very much for your fantastic comments. We are glad to know that everything that our hotel has to offer was to your liking. Once again, thank you for trusting in our product and service. We hope to see you again very soon!Sincerely,Ignacio MendozaGeneral Manager

10/10 Excellent

Olayinka

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Gorgeous property! Excellent location! Amazing staff. We definitely want to give mad props to Antonio at the reception; thank you for all your help.
Stayed 2 nights in Jan 2022
Response from General Manager on Jan 19, 2022
Dear guest, We appreciate your wonderful comments as well as your time to share them publicly. Thank you!! Thank you for your kind words about Antonio, at the front desk. We will pass your comments on to him as a great motivation to keep up his great attitude to serve customers. We look forward to welcoming you back soon! Sincerely, Ignacio Mendoza General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2022
Response from Gerente General on Jan 15, 2022
Estimado huésped, Muchas gracias por su excelente calificación y por tomarse el tiempo para compartirlo! Esperamos con interés la oportunidad de darle la bienvenida de nuevo una y otra vez. Sinceramente, Ignacio Mendoza Gerente General

8/10 Good

erika, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021
Response from Gerente General on Sep 29, 2022
Estimada Erika, Muchísimas gracias por su calificación y por haberse tomado el tiempo para realizarla! Esperamos poder volver a darle una cálida bienvenida muy pronto. Sinceramente,Ignacio Mendoza Gerente General

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was beautiful and the staff was friendly
Stayed 4 nights in Jul 2021
Response from General Manager on Jul 27, 2021
Dear guest, Thank you for taking the time to post your appreciations about your experiencie while staying with us. We will be delighted to have you back in the not too distant future! Thank you!! Sincerely, Ignacio Mendoza General Manager

10/10 Excellent

Harlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel.
Super nice hotel. Extremely clean, friendly staff and safe.
Stayed 1 night in Jun 2021
Response from General Manager on Jun 25, 2021
Dear Harlan, Thank you very much for taking the time to share your fantastic comments about your experience while ataying at our property. Especially for your gratitude for our staff support. We look forward to welcoming you back soon! Again, thank you very much! Sincerely, Ignacio Mendoza General Manager

10/10 Excellent

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE BEST OF THE BEST
Stayed 6 nights in Apr 2021
Response from General Manager on Apr 13, 2021
Dear Alberto, Thank you very much for such great review and for taking the time to share it. We will be happy to offer you a warm welcome back hopefully in the not very distant future! Sincrely, Ignacio Mendoza General Manager

8/10 Good

Verified traveler

Stayed 2 nights in Mar 2021
Response from Gerente General on Apr 8, 2021
Estimado huésped, Muchas gracias por tomarse el tiempo en calificar su experiencia con nosotros. Esperamos poder recibirlo nuevamente pronto, lo esperamos! Sinceramente, Ignacio Mendoza Gerente General

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place, one of the nicest hotels I have ever tried, staff is super friendly
Stayed 1 night in Mar 2021
Response from General Manager on Mar 5, 2021
Dear Guest, Thank you very much for taking the time to post your appreciation of your experience at our hotel. We will make sure our associates are aware of your comments about their service oriented attitude and hospitality, kindly remarked by you in your public review. We look forward to welcoming you back! You are always welcome! Sincerely, Ignacio Mendoza General Manager

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every penny
Very nice hotel in a quiet safe area
Stayed 6 nights in Feb 2020
Response from Ignacio Mendoza on Mar 11, 2020
Dear Anil, Thank you very much for your time and for choosing us as your home here! We are very happy to know that you had a good stay. We hope you come back soon, Sincerely, Ignacio Mendoza General Manager