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Reviews of Hotel Estelar San Isidro

3.5 out of 5
Hotel Estelar San Isidro
Calle Coronel Odriozola 111, San Isidro, Lima, Lima

Reviews

8.8

Excellent

Rating 10 - Excellent. 82 out of 132 reviews" "
Rating 8 - Good. 31 out of 132 reviews" "
Rating 6 - Okay. 10 out of 132 reviews" "
Rating 4 - Poor. 3 out of 132 reviews" "
Rating 2 - Terrible. 6 out of 132 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Stefan

Stayed 4 nights in Jan 2024
Response from Fabiola Ly on Jan 15, 2024
Estimado huésped,Muchas gracias por brindarnos su calificación.

8/10 Good

KI JIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Fabiola Ly on Dec 26, 2023
Estimado Huésped,muchas gracias por su calificación.

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Fabiola Ly on Dec 16, 2023
Estimada Karla,muchos gracias por su calificación.

2/10 Terrible

Gabriel, Beirut

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fabiola Ly on Dec 6, 2023
Estimado huésped,Gracias por elegirnos y por compartir esta breve encuesta, nos gustaría conocer un poco mas del motivo de la calificación,

8/10 Good

Enrique Alejandro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Les recomiendo incluir una sopa en el menú del restaurante. Una noche no me sentía bien y necesitaba tomar solo una sopa. Lamentablemente el menú no tiene ninguna cena para un enfermo.
Stayed 3 nights in Nov 2023
Response from Fabiola Ly on Dec 1, 2023
Estimado Alejandro,muchas gracias por compartir su experiencia en nuestro hotel. Tomaremos en cuenta sus comentarios para seguir mejorando nuestras áreas de oportunidad. Esperamos contar con su visita en un futuro cercano.

10/10 Excellent

Lucio Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable
Stayed 1 night in Jul 2023
Response from Fabiola Ly on Jul 27, 2023
Estimado Luis Eduardo,Gracias por elegirnos y por compartir esta breve encuesta. Nos da gusto saber que has disfrutado tu experiencia con nosotros. Esperamos tener la oportunidad de darte la bienvenida nuevamente muy pronto.

10/10 Excellent

Jeffrey

Stayed 1 night in Jul 2023
Response from Fabiola Ly on Jul 27, 2023
Estimado Sr. Jeffrey,Nos da mucho gusto saber que disfrutó de su estadía, muchas gracias por compartir su experiencia con nosotros. Esperamos poder darle la bienvenida nuevamente.

10/10 Excellent

ALLEX

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable and safe area with many things to do. Very clean and good sized rooms. Varied and tasty breakfast. Will come back again.
Stayed 2 nights in Jul 2023
Response from Fabiola Ly on Jul 24, 2023
Dear Allex,Thank you for your review. I am glad that you enjoyed your stay with us. We are blessed with many wonderful associates and I appreciate you pointing out the great service. Thank you for your loyalty to our Hotel and staff.

10/10 Excellent

Betty

Stayed 1 night in Jul 2023
Response from Fabiola Ly on Jul 24, 2023
Estimada Betty,Muchas gracias por su calificacion, esperamos poder atenderlos muy pronto.

10/10 Excellent

Karen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 9 nights in Jun 2023
Response from Fabiola Ly on Jul 24, 2023
Estimada Karen,Muchas gracias por elegir, Estelar San Isidro para su reciente visita y por compartir esta breve encuesta.Esperamos tener la oportunidad de darte la bienvenida nuevamente muy pronto.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Fabiola Ly on Jul 24, 2023
Estimada Maria,Gracias por elegirnos y por compartir esta breve encuesta. Nos da gusto saber que has disfrutado tu experiencia con nosotros. Esperamos tener la oportunidad de darte la bienvenida nuevamente muy pronto.

10/10 Excellent

Auden, MIDLAND

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good, but staff was outstanding. Great breakfast buffet.
Stayed 2 nights in May 2023
Response from Fabiola Ly on Jun 26, 2023
Dear guest,Thank you for your wonderful review. We are so excited to hear you had an excellent stay here at the Estelar San Isidro, It’s great to hear you found our staff friendly.We definitely hope to see you again soon

8/10 Good

Julio

Response from Fabiola Ly on May 24, 2023
Estimado Julio,muchas gracias por la calificación.

10/10 Excellent

Young Jun

Stayed 1 night in Apr 2023
Response from Carlos Avila-Gerente Hotel on May 10, 2023
Dear YoungWe aprecciate your qualification.Best Regards

10/10 Excellent

Isa

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Fabiola Ly on Mar 30, 2023
Estimada Isa,muchas gracias por brindarnos su calificación.

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Safe
Stayed 3 nights in Mar 2023
Response from Fabiola Ly on Mar 7, 2023
Dear Luis,Thank you for your review. We are glad you liked our hotel location. Come back again soon

10/10 Excellent

Sussy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Fabiola Ly on Mar 30, 2023
Estimada Sussy,muchas gracias por su calificación.

10/10 Excellent

José Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Fabiola Ly on Dec 27, 2022
Estimado Jose Carlos,Nos da mucho gusto saber que disfrutó de su estadía, muchas gracias por compartir su experiencia con nosotros. Esperamos poder darle la bienvenida nuevamente.

10/10 Excellent

Genesis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing nothing continental so many choices. Very clean. Area around the hotel was very safe!
Stayed 3 nights in Sep 2022
Response from Fabiola Ly on Sep 14, 2022
Dear Genesis,Thank you for your review. We are glad you liked our hotel location and the breakfast. we hope to see you again soon!

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 8 nights in Aug 2022
Response from Fabiola Ly on Sep 1, 2022
Dear guest,Thank you for your review. We are glad you found our location convenient and hotel comfortable and staff friendly. We hope to see you again.

10/10 Excellent

Marisol

Stayed 6 nights in Jul 2022

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay!
This is probably the 3rd or 4th time we have stayed at this hotel, and have always been extremely satisfied with all aspects of our stay. The rooms are very clean with good WiFi and plenty of space. The entire staff from the front desk to the restaurant and all else are superb, always friendly and helpful. We will be back.;).
Stayed 6 nights in Jul 2022
Response from Fabiola Ly on Jul 18, 2022
Dear Jeffrey, Thank you for your wonderful review. We are so excited to hear you had an excellent stay here at the Estelar San Isidro. It’s great to hear you found our staff friendly and hotel clean. We definitely hope to see you again soon

10/10 Excellent

Nick

Stayed 1 night in Jun 2022
Response from Fabiola Ly on Jun 27, 2022
Estimado Huésped, Muchas gracias por elegir, Estelar San Isidro para su reciente visita. Nos complace mucho saber que disfrutó del hotel, de sus ambientes, instalaciones y que estas hayan superado vuestras expectativas. Esperamos tener el placer de que nos visite muy pronto nuevamente.

10/10 Excellent

JORGE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing my experience, the personnel friendly and the room was spacious and super clean. Shops around convenient.
Stayed 1 night in Jun 2022
Response from Fabiola Ly on Jun 22, 2022
Dear Jorge, Thank you for your review. We are glad you found our location convenient and hotel comfortable and staff friendly. We hope to see you again.

8/10 Good

E. Gabriela

Stayed 1 night in Jun 2022
Response from Fabiola Ly on Jun 15, 2022
Estimado Huésped, muchas gracias por brindarnos su calificación.

8/10 Good

Xiao Xia

Stayed 1 night in Apr 2022

10/10 Excellent

jesus, west orange

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022
Response from Fabiola on Mar 7, 2022
Estimado Jesus, muchas gracias por brindarnos su calificación, esperamos recibirlo pronto.

10/10 Excellent

Ireneusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
That’s a quiet hotel in vey safe area and friendly stuff!
Stayed 4 nights in Jan 2022
Response from Fabiola on Feb 10, 2022
Dear Guest, thank you very much for your positive review. We are glad you had an awesome time at our hotel and hope you come back soon! Best regards,

10/10 Excellent

Bruce6

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and competent staff. Large comfortable rooms. Staff speaks better English than I do Spanish. Great place to lay back.
Stayed 2 nights in Jan 2022
Response from Fabiola on Jan 27, 2022
Dear Bruce, We are very pleased that you enjoyed your stay with us and would like to express our gratitude for mentioning our staff in such a positive way. We hope you will come visit us again soon! Best regards, Fabiola Ly

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, competent and friendly staff, no hassles
Stayed 3 nights in Jan 2022
Response from Fabiola on Jan 25, 2022
Dear Bruce, Thank you for your wonderful review. We are so excited to hear you had an excellent stay here at the Estelar San Isidro. It’s great to hear you found our staff friendly and great location. We definitely hope to see you again soon. best regards, Fabiola Ly

4/10 Poor

Jefferson, MIAMI

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great Hotel - Bad Experience! In my 20 days in Peru this was my worst experience. My Family and I only stayed at this Estelar (San Isidro) for two nights. We booked two rooms which I had no complaints about. However My experience was bad because of a few factors, one was the awful service and lack of attention to details. Every day we had to ask for extra towel and other things that should be provided. I have never been to a hotel that only has things just for one person. Always enough for two, except here. Another MAJOR factor was the receptionist by name of DIANA. WOW THIS WOMAN WAS RUDE! No exaggeration she was by far the worst person We had to deal with during our vacation. And for no apparent reason! She will stare you down and totally ignore you! Upon arrival at the hotel we said hi at the front desk and she didn’t even bother to answer. She was at the restaurant one morning, we ordered some coffee with her. Couple minutes later l, she served other guests their breakfast and after that she went missing. She said not even a word to us, she simply just left. We had to wait a while for the other server to appear. Which brings me to my other issue. The other was the fact that we noticed there was a quarantine area on the forth floor for people with Covid. I know some hotel allows that, however the same server who was serving those people was also the same one serving the breakfast. Granted she wore gloves and mask but still that is still very disturbing. A change of cl
Stayed 2 nights in Jan 2022
Response from Fabiola on Jan 20, 2022
Dear Jefferson, Thank you for staying with us and taking the time to provide feedback. We are sorry you did not receive the attentive service from our staff that we are known for providing. Our main goal is ensuring the comfort and satisfaction of our guests, and we apologize this did not happen during your stay. We encourage you to stay with us again soon as we are sure you will have a much better experience. Again, thank you for completing our survey and if I can be of assistance to you, don't hesitate to contact me directly at +511 – 620 2060 ex1050. Kind regards, Fabiola Ly Hotel Manager

10/10 Excellent

Lance

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with friendly and helpful staff
Stayed 3 nights in Dec 2021
Response from Freddy Arotinco-Manager on duty on Jan 5, 2022
Dear Lance: We appreciate your feedback and we hope you can visit us again soon. Best Regards

6/10 Okay

Ernesto

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Quite a poor and non-tactful check in for late arrivers. The hotel doesn't count with free drinking water bottles (not even with paid ones), let alone with any kind of food or snacks that might be REALLY needed after a 7 hours international flight and with a curfew on in the city during the early morning.
Stayed 1 night in Dec 2021
Response from Freddy Arotinco-Manager on duty on Dec 14, 2021
Dear Ernesto We appreciate your feedback. We have taken note of the points mentioned and will review them as soon as possible Best Regards

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean rooms with great breakfast
Very clean and spacious hotel with great breakfast in a safe location
Stayed 2 nights in Nov 2021
Response from Hugo A. on Dec 1, 2021
Dear guest, thankyou to take the time to send us your comment, will wait your next reservatión in Lima. Regards.

10/10 Excellent

Emerson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Freddy Arotinco-Gerente E. on Dec 2, 2021
Estimado Huésped: Agradecemos quenos haya brindado su calificación. Atentamente,

2/10 Terrible

Karen

Traveled with family and small children
Indignada reserve ese hotel pensando que era seguro por la zona y resulta que a mi esposo le robaron sus lentes pocas horas de irse al aeropuerto. San Isidro no es seguro. Lentes de medida de marca Ray ban que oscurece a cualquier hora del día y esos ladrones que roban en moto pensaron que era de sol. Un susto y decepción regresar a mi hermoso país Hacer turismo ya no es seguro.El serenazgo de esa zona ho hizo nada mejor dicho nadie hace nada.
Stayed 4 nights in Nov 2021
Response from Hugo A. on Dec 1, 2021
Estimada Karen, lamentamos lo sucedido. no debió sucederle a usted ni a nadie. saludo cordial.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great visit
Have stayed in the hotel several times now and am still impressed! Location is great, rooms are spacious and clean with good Wifi, and the staff is amazing. Everyone we came in contact with was professional and courteous. Highly recommended.
Stayed 3 nights in Nov 2021
Response from Hugo Avila- Hotel Manager on Nov 22, 2021
Dear Jeffrey: We appreciate that you have taken part of your time to provide us with your comment. We are glad to know that you enjoyed your stay with us and we hope you can visit us again soon. Best regards

8/10 Good

Vanessa

Traveled with family
Liked: Property conditions & facilities, room comfort
Secret charges!!!
Beautiful surroundings area peaceful near by beautiful parks. Felt very safe. Only thing I didn’t like about this hotel was their breakfast not a very good selection and the fact that they charge for the ORANGE JUICE you drink in the morning that you think come with the breakfast is crazy. They claim to have a shuttle but if you call them to pick you up from the airport the charge you and tell you about the charge later. When you ask to have a drop off they laugh and say no not even if you offer to pay. Instead of helping you find the cheapest way for transportation they try and call an Uber that over charges unless you tell them your looking for a cheaper route. Over all the customer service sucked.
Stayed 1 night in Oct 2021
Response from Freddy Arotinco-Manager on duty on Nov 5, 2021
Dear Customer: We regret the inconvenience presented during your stay. We will review the points mentioned with our team. Best Regards

10/10 Excellent

Christian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern building, large room and shower
Stayed 1 night in Oct 2021
Response from Carlos Monsef-Country Manager on Oct 18, 2021
Dear Christian: Thank you for giving us your comment, we are glad that you enjoy your stay with us. We hope you can visit us again soon. Best regards.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great! Very nice service and good rooms! Nice location! The bathroom is very amazing! The breakfast is very nice! I think people should go to this hotel in Peru! Very amazing!
Stayed 3 nights in Dec 2020
Response from Carlos Monsef on Jan 15, 2021
Dear Customer: We appreciate you taking time to share your experience with us. We are glad to know that you enjoyed your stay, we hope to receive you soon. Best regards Carlos Monsef, Country Manager

8/10 Good

YZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a happy V-day with a room #214. Great service and the room is very clean. A nearby small park with many olive trees. Near a main streets so there are lot noises of vehicles. There are few restaurant and supermarket nearby, also far away from the airport.
Stayed 1 night in Feb 2020
Response from HOTELES ESTELAR DEL PERU on Feb 24, 2020
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

10/10 Excellent

Andrea, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little gem. Excellent location in San Isidro, clean new hotel with a gym, small but decent. Excellent for the price. Highly recommend.
Stayed 1 night in Jan 2020
Response from HOTELES ESTELAR DEL PERU on Jan 3, 2020
Dear Andrea, We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property supported a hacker that hacked into my account to reserve a room. When notified, they did absolutely nothing to help and pretty much advocated the hackers and I assume allowing them to check in and use the room under my name and using my points. Due to this reason, I would highly recommend that you steer clear of this hotel. They appear to support illegal activity.
Stayed 1 night in Oct 2019
Response from HOTELES ESTELAR DEL PERU on Nov 4, 2019
Dear Guest. We truly apologize for all the inconveniences during your stay. All the involved areas have taken good note of your comments to solve the mentioned issues. We are always working so hard to improve every details and provide the best service. Your comments are highly appreciated and helped us so much. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

6/10 Okay

Walter

Business traveler
Stayed 3 nights in Aug 2019
Response from HOTELES ESTELAR DEL PERU on Nov 4, 2019
Dear Walter, We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

10/10 Excellent

Jill, Seattle, Wa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was prompt and helpful ensuring our stay was pleasant. They even managed to find us a taxi back to the airport for 41 soles!
Stayed 1 night in Oct 2019
Response from HOTELES ESTELAR DEL PERU on Oct 21, 2019
Dear Jill, We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2019
Response from HOTELES ESTELAR DEL PERU on Oct 9, 2019
Dear Guest. We appreciate your points about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really clean and comfortable. The hotel location is good in nice area.
Stayed 1 night in Sep 2019
Response from HOTELES ESTELAR DEL PERU on Oct 9, 2019
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. Nice hotel, very clean, walk around 5 minutes a lot of restaurant, good location, highly recommended to stay
Stayed 1 night in Sep 2019
Response from HOTELES ESTELAR DEL PERU on Oct 9, 2019
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Brand new, yet, furniture seem little cheap, gym was smaller than a home gym, for building that size advertising having a gym should spend little more in it or just get rid of it and don’t say you have one. Some staff was ridiculous strict about taxes and how they handle it. Left to the Westin hotel and there was no problem as long as your foreign passport was valid . Place definitely has a lot of potential and good location, new and very clean. So easy to make it an outstanding place.
Stayed 2 nights in Aug 2019
Response from HOTELES ESTELAR DEL PERU on Sep 9, 2019
Dear Guest. We truly apologize for all the inconveniences during your stay. All the involved areas have taken good note of your comments to solve the mentioned issues. We are always working so hard to improve every details and provide the best service. Your comments are highly appreciated and helped us so much. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from HOTELES ESTELAR DEL PERU on Aug 29, 2019
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.