Exterior

Reviews of Holiday Inn Express & Suites Lexington Dtwn Area-Keenland, an IHG Hotel

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 767 out of 1001 reviews" "
Rating 8 - Good. 163 out of 1001 reviews" "
Rating 6 - Okay. 37 out of 1001 reviews" "
Rating 4 - Poor. 16 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mitzi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sahil on May 21, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well throughout the entirety of your stay, and we look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sahil on May 20, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well throughout the entirety of your stay. We hope to get the opportunity to host you again in the future.

10/10 Excellent

Caitlin

Stayed 1 night in May 2024

10/10 Excellent

Anand

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Front desk staff was courteous, friendly and welcoming. Room was kept neat and ready.
Stayed 1 night in May 2024
Response from Sahil on May 5, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well throughout your stay. As an award-winning property, we take pride in being recognized in areas such as guest service. We hope to get the opportunity to host you again in the future.

10/10 Excellent

Rachel

Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was great for our short stay
Stayed 1 night in Apr 2024
Response from Sahil on Apr 29, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well throughout your stay, and we look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Tiara

Stayed 1 night in Mar 2024
Response from Sahil on May 21, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well throughout your stay, and we look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful front desk receptionist!
Stayed 1 night in Apr 2024
Response from Sahil on Apr 29, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well throughout your stay, and we look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very friendly. Very convenient location. We enjoyed our stay immensely. Very glad we chose to stay a little out from the convention center.
Stayed 2 nights in Mar 2024
Response from Sahil on Apr 29, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. As an award-winning property, we take pride in being recognized in areas such as guest service. We are glad to hear that everything went well throughout the entirety of your stay, and we hope to get the opportunity to host you again in the future.

10/10 Excellent

Kimberly

Stayed 1 night in Apr 2024
Response from Sahil on May 18, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that everything went well throughout the entirety of your stay, we look forward to getting the opportunity to host you again in the future.

8/10 Good

Mollie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sahil on Apr 29, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well during your stay, and we hope to get the opportunity to host you again in the future.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sahil on Apr 15, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well during your stay, and we look forward to getting the opportunity to host you again in the future.

8/10 Good

Greg

Stayed 1 night in Apr 2024
Response from Sahil on Apr 15, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that everything went well during your stay, and we hope to get the opportunity to host you again in the future.

4/10 Poor

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt get much sleep. I was on the 2nd floor and can hear every step from upstairs. From 5am on. Also constant door slamming. Quiet hours not observed. Clean and staff friendly but i hardly got rest. It was unbelievably loud. I'm still tired writing this. I paid to get more tired honestly.
Stayed 1 night in Apr 2024
Response from Sahil on Apr 21, 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LEXINGTON DTWN AREA-KEENELAND. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean!!! Staff was amazing!
Stayed 1 night in Apr 2024
Response from Sahil on Apr 10, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well during your stay. As an award-winning property, we take pride in being recognized in areas such as cleanliness as well as guest service. We look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Tami

Traveled with group
Liked: Staff & service, property conditions & facilities
Liked the large room. Bed comfy. Staff very friendly and helpful with getting us into our room early and giving info around the area / things to do while visiting Lexington. Did find a died bug in bathroom, staff responsive and did an extra clean to our room. Breakfast basic. Don’t recommend eating eggs and meat- resulting in an upset stomach.
Stayed 2 nights in Apr 2024
Response from Sahil on Apr 15, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that you enjoyed your stay. As an award-winning property, we take pride in being recognized in areas such as guest service. We look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best modestly price hotels I have ever stayed at.
Stayed 3 nights in Mar 2024
Response from Sahil on Apr 11, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that you enjoyed your stay, and we look forward to getting the opportunity to host you again in the future.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a nice quite area. Convenient for dinning, car wash and fuel nearby. All-round excellent stay.
Stayed 1 night in Mar 2024
Response from Sahil on Apr 10, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that everything was enjoyable during your stay. We look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Kurtis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel staff and pool. Breakfast was the best of 5 hotels on the trip and room was clean.
Stayed 2 nights in Mar 2024
Response from Sahil on Apr 10, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that everything was enjoyable during your stay. As an award-winning property, we take pride in being recognized in areas such as guest service. We look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Myoungshim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sahil on Apr 10, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well throughout your stay, and we look forward to getting the opportunity to host you again in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful room.
Stayed 1 night in Apr 2024
Response from Sahil on Apr 10, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that everything was enjoyable during your stay, and we hope to get the opportunity to host you again in the future.

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean and friendly staff. Need correct bedding for pull out bed available.
Stayed 1 night in Apr 2024
Response from Sahil on Apr 2, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that you enjoyed your stay. As an award-winning property we take pride in being recognized in areas such as guest service as well as cleanliness. We look forward to getting the opportunity to serve you again in the future.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Room is quite comfy and breakfast is good. Staff is nice. Highly recommended
Stayed 2 nights in Mar 2024
Response from Sahil on Mar 30, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express Lexington DTWN Area-Keeneland. We are glad to hear that everything was enjoyable throughout the entirety of your stay. We look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Sonny

Stayed 2 nights in Mar 2024
Response from Sahil on Apr 29, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well during your stay, and we hope to get the opportunity to serve you again in the future.

10/10 Excellent

Cyril

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and helpful. Many choices for breakfast.
Stayed 3 nights in Mar 2024
Response from Sahil on Mar 27, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well during your stay. As an award-winning property we take pride in being recognized in areas such as guest service. We look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024
Response from Sahil on Mar 23, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that you enjoyed your stay, and we look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Robin, Statesville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice guy at checkin. Clean
Stayed 1 night in Mar 2024
Response from Sahil on Mar 23, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything was enjoyable throughout the entirety of your stay. As an award-winning property we take pride in being recognized in areas such as cleanliness as well as guest service. We look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from Sahil on Mar 20, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that you enjoyed your stay, and we hope to get the opportunity to host you again in the future.

10/10 Excellent

racquel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quite
Stayed 1 night in Mar 2024
Response from Sahil on Mar 17, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that you enjoyed your stay. As an award-winning property we take pride in being recognized in areas such as cleanliness. We look forward to getting the opportunity to host you again in the future.

8/10 Good

Schyton Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from Sahil on Mar 17, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well throughout the entirety of your stay. We hope to get the opportunity to host you again in the future.

10/10 Excellent

Litonya, Fruita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sahil on Mar 17, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that everything went well throughout your stay, and we look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.. If I’m ever back in the area I will stay again l..
Stayed 2 nights in Mar 2024
Response from Sahil on Mar 15, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that everything went well throughout your stay, and we look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Michelle, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities
I like the area. Only a mile to the convention center
Stayed 3 nights in Mar 2024
Response from Sahil on Mar 15, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that you enjoyed your stay, as well as the surrounding area. We look forward to getting the opportunity to host you again in the future.

8/10 Good

Aaron

Stayed 1 night in Mar 2024
Response from Sahil on May 2, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that everything went well during your stay, and we look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and was extremely helpful in helping me with my luggage and room since I had foot surgery. Quiet and beautiful room. Very clean. Only complaint was bed was not comfortable.
Stayed 1 night in Mar 2024
Response from Sahil on Mar 5, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. As an award-winning property we take pride in being recognized in areas such as guest service as well as cleanliness. We are happy to hear that everything went well during your stay, and we look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 1 night in Mar 2024
Response from Sahil on Mar 5, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well during your stay, and we look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 2 nights in Feb 2024
Response from Sahil on Mar 5, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well during your stay, and we look forward to getting the opportunity to host you again in the future.

10/10 Excellent

kurt

Liked: Amenities
Nice area
Stayed 2 nights in Feb 2024
Response from Sahil on Mar 5, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that you enjoyed your stay, as well as the location. We hope to get the opportunity to host you again in the future.

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2024
Response from Sahil on Feb 27, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that you enjoyed your stay, and we look forward to getting the opportunity to serve you again in the future.

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sahil on Feb 22, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that you enjoyed your stay and we look forward to getting the opportunity to host you again in the future.

10/10 Excellent

tosha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from Sahil on Feb 20, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that you enjoyed your stay, and we look forward to getting the opportunity to serve you again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sahil on Feb 15, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that you enjoyed your stay, and we look forward to getting the opportunity to serve you again in the future.

10/10 Excellent

Jim

Stayed 1 night in Feb 2024
Response from Sahil on Mar 31, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well during your stay, and we hope to get the opportunity to host you again in the future.

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in Lexington; reasonable price; close to Rupp Arena; staff was very cordial & accommodating
Stayed 1 night in Feb 2024
Response from Sahil on Feb 7, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. As an award-winning property we take pride in being recognized in areas such as guest service. We are glad to hear that everything was enjoyable during your stay, and we hope to get the opportunity to serve you again in the future.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sahil on Feb 7, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that everything went well throughout your stay, and we hope to get the opportunity to serve you again in the future.

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024
Response from Sahil on Feb 7, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. As an award-winning property we take pride in being recognized in areas such as cleanliness. We are happy to hear that everything was enjoyable during your stay and we look forward to getting the opportunity to serve you again in the future.

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sahil on Feb 1, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well during your stay. We look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Lisa

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and service was excellent
Stayed 1 night in Jan 2024
Response from Sahil on Jan 31, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that you enjoyed your stay. As an award-winning property we take pride in being recognized in areas such as guest service as well as cleanliness. We hope to get the opportunity to serve you again in the future.

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable rooms
Stayed 1 night in Jan 2024
Response from Sahil on Jan 29, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. As an award-winning property we take pride in being recognized in areas such as cleanliness. We are glad to hear that you enjoyed your stay, and we hope to get the opportunity to serve you again in the future.

8/10 Good

Guerda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sahil on Jan 25, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that you enjoyed your stay, and we look forward to getting the opportunity to serve you again in the future.