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Reviews of YOTELAir Paris CDG - Transit Hotel

YOTELAir Paris CDG - Transit Hotel
Aerogare 2E, Gate L, Aéroport Paris Charles De Gaulle, Le Mesnil-Amelot

Reviews

6.4
Rating 10 - Excellent. 122 out of 510 reviews" "
Rating 8 - Good. 126 out of 510 reviews" "
Rating 6 - Okay. 89 out of 510 reviews" "
Rating 4 - Poor. 67 out of 510 reviews" "
Rating 2 - Terrible. 106 out of 510 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shirley, Sarasota

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convienent and no need to leave security at airport. Unfortuately the price increase $150 (when i booked) to now $630 per night is out of our price range so we cant stay in future. Lots of sleepers, people sitting by wall to walk through to get to hotel.
Stayed 1 night in Oct 2023
Response from Laura Mission Control on Nov 22, 2023
Thank you for your feedback ! We are glad that you enjoyed your stay. the room rate has indeed increased for different reasons. We invite you to check again the price next time you come to France. These prices are subject to change depending on the period of the reservation. We hope to see you again and wish you a good day.

6/10 Okay

Luminita

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Shevree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience.
Stayed 1 night in Jul 2023

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a 15 day trip in France, making our last night in the Yotel was perfect. All we needed was a place on the airport property. It allowed us to go through security the night before and in the morning go straight to our gate. The gate area has lots of good shopping opportunities too. We will definitely do this again to avoid morning rush hours and airport traffic. So glad a friend recommended it to us.
Stayed 1 night in Apr 2023

2/10 Terrible

Jacopo

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located inside terminal 2E. Our flight was delayed and instead landing at 10 pm we landed at 11:30 pm. Before departure we called the hotel and they assured us they were going to wait for us since we had a 15 months baby traveling with us. Upon arrival of course that was not the case, of course nobody answered the phone and they left us stranded at midnight on the street with a 15 month baby. Most hotels were sold out but luckily we found a place to stay. On top of that they are refusing to refund the night. It shocking a hotel located inside the terminal does no wait for delayed flights and leave its customers stranded on the street. If you want to be sure to have a room no matter what book somewhere else as yotel does not understand they work in an airport subject to flight delays. Horrible and shocking experience.
Stayed 1 night in Apr 2023

10/10 Excellent

prisciliano

Stayed 1 night in Apr 2023

2/10 Terrible

Jean

We lost our stay and had to stay and part at another hotel. Theu do not take luggage. Fine. We could not keep our luggage at storage area because they did not open in time 4ournextflight. So we wasted our money. Would not recommend this place ever
Stayed 1 night in Apr 2023
Response from Arsène YOTELAIR PARIS CDG on Apr 7, 2023
Hello JeanI would like to thank you for taking time to leave a review regarding your experience. We do our best to satisfy our customers but most of the issues you raise are beyond our control . we are a transit hotel in the reserved area of the airport and therefore we are subject to rules laid down by the airport authorities.

8/10 Good

Pascale

Stayed 1 night in Mar 2023

10/10 Excellent

Bilal

Stayed 1 night in Mar 2023

10/10 Excellent

BETTY

Liked: Cleanliness, staff & service, property conditions & facilities
All was very good
Stayed 1 night in Mar 2023
Response from ARSENE YOTELAIR PARIS CDG on Mar 11, 2023
Dear Betty,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards

2/10 Terrible

ritika, DORAL

Traveled with family
Disliked: Staff & service
They were difficult. My parents had no credit card so I prepaid it because they checked in earlier there was an extra charge of 45.00 which they refused to accept in cash. They sent me the link for the credit card and needed a verification note from my bank and gi then refused to check them in even with a deposit that my parents were willing to pay of 100usd.
Stayed 1 night in Mar 2023
Response from ARSENE YOTELAIR PARIS CDG on Mar 11, 2023
Dear Ritika, Thank you for taking the time to leave a review regarding your experience at our hotel. We do our best to satisfy customers. So sorry that wasn't the case for you. the well-being of our customers is important to us, it is for we will strive to do better next time

4/10 Poor

Ross

Stayed 1 night in Mar 2023
Response from ARSENE YOTELAIR PARIS CDG on Mar 11, 2023
Dear Ross, Thank you for taking the time to leave a review regarding your experience at our hotel. We do our best to satisfy customers. So sorry that wasn't the case for you .the well-being of our customers is important to us, it is for we will strive to do better next time

10/10 Excellent

Rob

Stayed 1 night in Mar 2023
Response from ARSENE YOTELAIR PARIS CDG on Mar 11, 2023
Dear RobThank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to seeyou again very soon.Thank you for taking the time to rate our hotel. We hope to welcome you back to our hotel very soon!

8/10 Good

Chad

Stayed 1 night in Feb 2023
Response from Biriyanga on Mar 22, 2023
Thank you for the great rating of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Wissem

Stayed 1 night in Feb 2023
Response from ARSENE YOTELAIR PARIS CDG on Mar 11, 2023
Bonjour WissemNous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau trèsbientôt !Veuillez agréer, nos salutations distinguées.

6/10 Okay

HYODAN

Stayed 1 night in Feb 2023
Response from Biriyanga on Mar 22, 2023
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Björn

Stayed 1 night in Feb 2023
Response from Biriyanga on Mar 22, 2023
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

Brianna

Disliked: Cleanliness, amenities, property conditions & facilities
My room was dirty there was blood on curtains and urine in the toilet and didn’t get a remote for the tv I had to wait u til your agaent had the time to bring it to me
Stayed 1 night in Feb 2023
Response from Arsène YOTELAIR PARIS CDG on Mar 1, 2023
HelloThank for taking the time to leave a review regarding your experience at our hotel. we do our best to satisfy customers. so sorry that was not the case for you. We will pay attention to those details to avoid the problem at your next visit.Kind Regards

6/10 Okay

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Convenient, sort of
While it's a convenient alternative to sleeping in the terminal, the hotel is remote (no food concessions without going outside security). Room is small but well laid out. Not great condition-worn furniture and black mold in shower.
Stayed 1 night in Feb 2023
Response from Gregoire on Mar 22, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Gregoire on Mar 22, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Augsburger

Stayed 1 night in Feb 2023
Response from Gregoire on Mar 22, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Maddumage

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I'ts great for what it is. A hotel in the terminal. It could use some food options. currently it only has snacks.
Stayed 1 night in Jan 2023
Response from Biriyanga on Feb 3, 2023
Dear Customer, Thank you for your review of our hotel. Your comments are very important to us as they help us to improve our services on a daily basis. We are delighted that you enjoyed your stay and we hope to welcome you again soon! Kind Regards

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cleanand staff was helpful and friendly. Would book again
Stayed 1 night in Jan 2023
Response from Biriyanga on Feb 3, 2023
Dear Customer, Thank you for your review of our hotel. Your comments are very important to us as they help us to improve our services on a daily basis. We are delighted that you enjoyed your stay and we hope to welcome you again soon! Kind Regards

6/10 Okay

Kamel

Stayed 1 night in Jan 2023
Response from Biriyanga on Feb 3, 2023
Dear Customer, Thank you for your review of our hotel. Your comments are very important to us as they help us to improve our services on a daily basis. We are delighted that you enjoyed your stay and we hope to welcome you again soon! Kind Regards

10/10 Excellent

Lishani

Stayed 1 night in Jan 2023
Response from Biriyanga on Feb 3, 2023
Dear Customer, Thank you for your review of our hotel. Your comments are very important to us as they help us to improve our services on a daily basis. We are delighted that you enjoyed your stay and we hope to welcome you again soon! Kind Regards

10/10 Excellent

Colby

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the coffee machine knew the morning
Stayed 1 night in Jan 2023
Response from Biriyanga on Feb 3, 2023
Dear Customer, Thank you for your review of our hotel. Your comments are very important to us as they help us to improve our services on a daily basis. We are delighted that you enjoyed your stay and we hope to welcome you again soon! Kind Regards

8/10 Good

Jim

Stayed 1 night in Jan 2023
Response from Biriyanga on Feb 3, 2023
Dear Customer, Thank you for your review of our hotel. Your comments are very important to us as they help us to improve our services on a daily basis.We are delighted that you enjoyed your stay and we hope to welcome you again soon! Kind Regards

8/10 Good

Tabet, Baabda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and nice hotel for a lay over at paris
Stayed 1 night in Jan 2023
Response from Biriyanga on Feb 3, 2023
Dear Customer, Thank you for your review of our hotel. Your comments are very important to us as they help us to improve our services on a daily basis.We are delighted that you enjoyed your stay and we hope to welcome you again soon! Kind Regards

10/10 Excellent

Jianguo

Stayed 1 night in Jan 2023
Response from Biriyanga on Feb 3, 2023
Dear Customer, Thank you for your review of our hotel. Your comments are very important to us as they help us to improve our services on a daily basis. We are delighted that you enjoyed your stay and we hope to welcome you again soon! Kind Regards

4/10 Poor

Hiran, Gainesville

Disliked: Amenities, property conditions & facilities
I was expecting more for what they charged.
Response from Biriyanga on Feb 3, 2023
Dear Customer, Thank you for taking the time to share your thoughts with us. While we would have preferred a more enjoyable experience, your feedback is very important to us as it helps us improve our day-to-day services. The concept of our hotel is to have small cabins with everything you need to rest between flights. We are located in the security zone of Gate L of Terminal 2E, as indicated on our website.We do our best with our repair team to solve these problems.We apologize for any bad experience you may have, but we guarantee you will do our best with our teams to improve. Kind Regards

10/10 Excellent

Youstina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2023
Response from ARSENE YOTELAIR PARIS CDG on Mar 11, 2023
Dear Youstina,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to seeyou again very soon.Thank you for taking the time to rate our hotel. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Swarna Saumya

Liked: Cleanliness, amenities, property conditions & facilities
Clean and convenient location with helpful staff.
Stayed 1 night in Jan 2023

4/10 Poor

Stephen

Stayed 1 night in Jan 2023

10/10 Excellent

Martijn

Stayed 1 night in Dec 2022

4/10 Poor

NASSER

Disliked: Amenities
No personal service Very under size room No natural lights Very bad lobby
Stayed 1 night in Dec 2022

2/10 Terrible

Matthew

Traveled with family and small children
Disliked: Staff & service
Could not access hotel due to it being on the other side of security within the airport. To access this you needed to have a boarding pass for that terminal, have no hold luggage and had to, obviously, fly from that terminal. This is not clear on the expedia site which sold the hotel as simply an airport hotel and not one that one could not access like any ordinary hotel. It’s fraud.

2/10 Terrible

Matthew

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It was not advertised clearly that this hotel is on the other side of security and one can only access this terminal if one has a boarding pass for a plane flying out of that terminal (which is a detail one does not know far in advance). You can only take in hand luggage. Could not access the hotel as a result so wasted entire cost. This is NOT clear on your site. Price is - unsurprisingly - nonrefundable, so this is a complete money spinner - and a con - for Expedia and Yotel.
Stayed 1 night in Dec 2022

10/10 Excellent

Ahmad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice.. if am going to stay again ill do it cuz of the staff, he was so helpful
Stayed 1 night in Dec 2022

8/10 Good

John

2/10 Terrible

Jason

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great layover option
Great, clean, comfortable, safe…. However, it did take me about 45 minutes to find it 😅
Stayed 1 night in Nov 2022
Response from Biriyanga on Dec 6, 2022
Dear Customer, Thank you for your review of our hotel. Your comments are very important to us as they help us to improve our services on a daily basis. We are sorry you couldn’t find us quickly.We are delighted that you enjoyed your stay and we hope to welcome you again soon! Kind Regards

10/10 Excellent

Samori

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Response from Fanny on Nov 24, 2022
Dear guest, Thank you for your opinion about our hotel. Your feedback is very important to us because it helps us improve our services on a daily basis.We are delighted that you enjoyed your stay, and we hope to welcome you again soon!Kind Regards,

2/10 Terrible

Hamdi

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are not clean and maintained. Terrible conditions and high cost
Response from Fanny on Nov 24, 2022
Thank you for taking the time to share your thoughts with us.Although we would have preferred your experience to be more enjoyable, your feedback is very important to us, as it helps us improve our services on a daily basis.We made a point with our teams about these inconveniences, our cleaning teams do their best to respect strict cleaning standards. We apologize for any bad experience you may have had, but we guarantee that we will do our best with our teams to improve.

2/10 Terrible

karen

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No food access, terrible bed, no english instructions or tv even thought it's in the international terminal. mirrors on EVERY wall, who wants that? But it was clean and quiet.
Response from Room Division Manager on Nov 24, 2022
Dear customer,Thank you for taking the time to share your thoughts with us.Although we would have preferred your experience to be more enjoyable, your feedback is very important to us as it helps us improve our services on a daily basis.The concept of our hotel is to have small cabins with everything you need to rest between two flights. We are located in the security area of Gate L of Terminal 2E, as indicated on our website.Kind Regards,

10/10 Excellent

teddy

Liked: Cleanliness, staff & service, property conditions & facilities
As expected
Response from Fanny on Nov 24, 2022
Dear guest,Thank you for your opinion about our hotel. Your feedback is very important to us because it helps us improve our services on a daily basis.We are delighted that you enjoyed your stay and we hope to welcome you again soon!Kind Regards,

10/10 Excellent

Amina

Stayed 1 night in Oct 2022
Response from GENERAL MANAGER on Oct 29, 2022
Dear guest,Thank you for your review of our hotel. Your feedback is very important to us, as it helps us to improve our services on a daily basis.We are delighted to have welcomed you to our hotel and hope to see you again on your next trip.Kind regards

2/10 Terrible

Husam

Stayed 1 night in Oct 2022

8/10 Good

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accessibility. Needed more towels and free water.
Stayed 1 night in Oct 2022
Response from GENERAL MANAGER on Oct 29, 2022
Dear guest,Thank you for your rating of our hotel. We are delighted to have welcomed you to our hotel and hope to see you again on your next trip.Kind regards

6/10 Okay

Amina, Montréal

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Convenient spot in terminal 2
Stayed 1 night in Oct 2022
Response from GENERAL MANAGER on Oct 29, 2022
Dear guest,Your feedback is very important to us, as it helps us to improve our services on a daily basis.We are delighted to have welcomed you to our hotel and hope to see you again on your next trip.Kind regards