2/10 Terrible
SUZANNE
Traveled with family
May 24, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived at the hotel at 10am. We knew check in wasn’t till 4. But there was a option to pay $50 for an early check in. But there was no available. At 1pm we could try again for $25. There was one room ready out of the 4 we need. We took it and it was soooo run down. Holes in the bedding, smelled like smoke, carpet was filthy, bathroom fixtures were stained. These room were in desperate need of renovation. So at 3:00 we go back to check for the 3rd time and there was 2 employees checking in a line up of 200 people. It was gonna be hours before we got to check in. So I went to the vending machine online check in and waved over the person there helping with that. I explained the condition of the room and said the weren’t acceptable to stay in and requested a different category and not run down. She moved me over to the line up of 15 people that all had the same issue. Good new is they moved us to the horseshoe to brand new rooms that are double the size for the same price with no questions asked. In fact the CS rep said. She wouldn’t stay in those old rooms either and she understood our complaint and was happy to move us. So first day was some wasted time till about 6pm. But the rest of the week in the new rooms was great. Only thing is was very load. You could hear everything outside, traffic, music, belangio fountians. All night till about 2am when things start to quiet down. That city is definitely there to steal your money because its extremely expense
SUZANNE
Stayed 4 nights in Mar 2024