Seasonal outdoor pool, open 9:00 AM to 5:00 PM, cabanas (surcharge)
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Reviews of Flamingo Las Vegas Hotel & Casino

3.5 out of 5
Flamingo Las Vegas Hotel & Casino
3555 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.0

Good

Rating 10 - Excellent. 6570 out of 21658 reviews" "
Rating 8 - Good. 5173 out of 21658 reviews" "
Rating 6 - Okay. 4039 out of 21658 reviews" "
Rating 4 - Poor. 2903 out of 21658 reviews" "
Rating 2 - Terrible. 2973 out of 21658 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

James

Traveled with group
Liked: Property conditions & facilities
While it wasn't the cleanest room, the place was quiet and the resort is in a great spot on the strip. Direct access to the monorail is a plus. The pool is very popular but that can mean it's difficult to access.
Stayed 6 nights in May 2024

10/10 Excellent

Shayok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Executive Room that I received on the top floor was very clean, excellent view, quite large, and made my experience great!
Stayed 2 nights in Apr 2024
Response from Kimberly on May 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Samantha

Traveled with family and small children
In a convenient location to everything on the strip. However the rooms and building leave a lot to be desired. Dirty and not well maintained
Stayed 3 nights in May 2024
Response from Dan on May 23, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Janice

Traveled with family
The elevator panels were not working properly-which is necessary to use room card for your floor level. The charges for pool area sitting & drinks was outrageously overpriced.
Stayed 2 nights in May 2024
Response from Christina Banks on May 23, 2024
Hello (guest name), I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

2/10 Terrible

Joseph

Traveled with family
Disliked: Staff & service
Was not allowed to change my date as I booked the wrong weekend. I also wasn’t given a refund
Stayed 1 night in May 2024
Response from Christina Banks on May 23, 2024
Hello (guest name), I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

Lisa

Traveled with family
Will never stay there again
Stayed 4 nights in May 2024
Response from Dan on May 23, 2024
Hello Lisa, thank you for providing your feedback on your most recent stay.  Please contact Flamingo Las Vegas directly to speak to a member of management regarding your experience.

6/10 Okay

David

Traveled with partner
Disliked: Cleanliness
The Flamingo is certainly an iconic hotel/casino, and the location (including a convenient monorail stop) is a plus. Our room had a great view, but it was actually not the room we reserved (we reserved a king, got two queens - we were offered the opportunity to change rooms the next day - IE, after we unpacked and slept there one night for a three night stay). Climate control in the room was challenging, and on the day of checkout, we could not get the shower above room temperature. The pool experience was mediocre at best - loud music, drinks overpriced even for Vegas (and you could not bring in drinks purchased elsewhere in the casino, either). Probably the most unsettling - I spilled a cup of water on the carpet and grabbed a hand towel to sop it up. The towel turned a revolting brown/black immediately. Wouldn't say we are sorry we stayed there, but certain we won't stay there again.
Stayed 3 nights in May 2024
Response from Kimberly on May 23, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Mary, Oregon City

Traveled with family
Liked: Staff & service
Disliked: Amenities
We love the location of the Flamingo on the Strip. The room was clean and bed comfortable, but the bathroom really needed some work. Somehow we got a roll in shower which left a puddle inthe floor in front of the sink, had nowhere to put soap (no soap dish), and nowhere to hang a towel within easy reach of the shower. The carpet in the hallway of the 18th floor was all bunched up in the middle and is a trip hazard. It needs to be stretched. We were lucky and got checked in fairly quickly, but saw long lines. A new Cuban restaurant is coming soon which will enhance dining options. We chose to hang out at the family pool as the loud techno music at the GO Pool was not for us. The Flamingo is in need of some updating, but the location is great.
Stayed 4 nights in May 2024
Response from Kimberly on May 23, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Tyler David

Liked: Property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Cathie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value in the middle of multiple casinos, restaurants and shopping
Stayed 1 night in May 2024
Response from Kimberly on May 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

APRIL

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
Love the flamingos and shows. Great vegas experience
Stayed 4 nights in May 2024
Response from Kimberly on May 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

mackenzie

Traveled with family
Liked: Amenities
This property had everything we needed. We went to vegas for the first time and this was a great choice for hotel!
Stayed 2 nights in May 2024
Response from Kimberly on May 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Narada D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location!
Stayed 4 nights in May 2024
Response from John on May 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Frances

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Brandi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like that you have the options on what view to pick, I'd go with attraction view instead of garden view next time!
Stayed 1 night in May 2024
Response from Latrice on May 22, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Kyrsten B Heidi

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff during check in was horrible. Didn’t get the room we paid for, got downgraded and they tried saying it was an “upgrade”. Room was damaged, example the shampoo conditioner holder in shower were smashed and missing contents. When we informed staff they did give us the little shampoos. Plugs had been ripped from the walls and just placed back, hazard for sure. Expedia told us we would owe X amount total for trip, hotel charged more. The location was great though. Close to tons of main attractions.
Stayed 5 nights in May 2024
Response from Latrice on May 22, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

6/10 Okay

Nadine

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The room was honestly very gross. Carpet was super dirty so were the walls.
Stayed 6 nights in May 2024
Response from Latrice on May 22, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

6/10 Okay

Johnathon

Traveled with partner
Smoking in the premises is pretty crappy, people have allergies and the entire hotel smelled of smoke despite rooms being smoke free. Additionally the room itself was sub par. We received an "upgrade" to two twins from a king sized bed and the room was dirty with a shower that couldn't be shut, broken tiles all along the walls, and no ability to not splash water all over the floor due to the door not being slidable or shutable. The shower control was had to use and nearly falling off with no idea of hot vs cold. The fridge was broken and didn't cut on at all. The instructions for key drop off or checking out or in are insufficient. The kiosk didn't work for check in and basically forced me to go back into the gigantic line. The checkout process wasn't readily listed in the room which results in extra calls to the front desk tying up staff or additional questions for staff members along the way. Hire a UX Specialist to improve the flow of the hotel check in/out process to maximize efficiency and enjoyment of your patrons. Simple fixes could save you millions per year and make you even more. Feel free to reach out if you want a consultation from one.
Stayed 2 nights in May 2024
Response from Latrice on May 22, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

8/10 Good

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for gambling
Stayed 7 nights in May 2024
Response from Latrice on May 22, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jagjit S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from ALM on May 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Walter Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Food service was below average.
Stayed 5 nights in May 2024
Response from Latrice on May 22, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

10/10 Excellent

Brenna, Vancouver

Great!
Stayed 1 night in May 2024
Response from Doug on May 22, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Aura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had never stayed at the flamingo before, but we were very satisfied with the property :) We stayed in a Flamingo Premium Room! It was pretty & very clean. We went during a busy time but check in lines were still moving fast. Would def stay here again.
Stayed 3 nights in May 2024
Response from Doug on May 22, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Leo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights, there were no room cleaning, resupply toiletries or bath towels whatsoever. I never stayed anywhere like this hotel.
Stayed 4 nights in May 2024
Response from Doug on May 22, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Lester

Traveled with family
Liked: Cleanliness
Property is close to other hotels, which is good. Parking is bad. No signs pointing to parking garage. Room wifi is extremely slow. It is not worth paying the daily $50 resort fee for it.
Stayed 2 nights in May 2024
Response from Doug on May 22, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Hakan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the oldest hotels on the strip, but still fresh. Always updated.
Stayed 3 nights in May 2024
Response from Michelle on May 22, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Rebecca Lane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from John on May 23, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Scott Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once the parking ramp was figured out, super easy to park as the entrance is not off of the main drag, instead it’s off of Tropicana. The view from the 19th floor was terrific too.
Stayed 4 nights in May 2024
Response from Michelle on May 22, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Curtis Kling

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Upon arrival at the Flamingo Hotel, my initial experience was far from satisfactory. The hotel had overbooked rooms, leading to a chaotic and frustrating start to my trip. Despite booking a room with a Strip view and a king bed, I was given a room with two queen beds overlooking a less than appealing alleyway. The room was in a state of disrepair, with broken outlet covers and a general lack of cleanliness. To put it into perspective, I have stayed in a Clarion hotel room with visible stains on the pillow and found it less upsetting than this experience. The room was not worth a $50 price tag. When I voiced my concerns, the apology I received felt insincere and dismissive, reminiscent of Tony Hayward’s infamous apology on South Park. However, the story took a turn for the better when a friend suggested I contact Expedia. The representative I spoke with was nothing short of a saint. She contacted the hotel on my behalf and managed to secure a new room for me by 2 pm the next day. This experience highlighted the value of having an agent on your side in such situations. I will certainly be booking through Expedia in the future and give them a well-deserved five-star rating for their exceptional customer service. As for the Flamingo Hotel, while their customer service left much to be desired, I must give credit where it’s due. The hotel’s location is excellent, earning it a five-star rating in that regard. Overall, I would rate my experience at the Flamingo Hotel Half a star
Stayed 3 nights in May 2024
Response from Doug on May 22, 2024
Hello Curtis King, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Tyler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location and price of this hotel!
Stayed 2 nights in Apr 2024
Response from Michelle on May 22, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Mauricia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in May 2024
Response from John on May 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

raoul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in May 2024
Response from Latrice on May 22, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

2/10 Terrible

Alfredo

Traveled with group, Traveled with partner
Disliked: Property conditions & facilities
Hotel is run down, bathroom kept getting backed up even when no toilet paper was being thrown in. Had to call maintenance several times thought our stay. Hotel room is dirty. Layers of dust is seen in the corners of the room, around the bed and closet. Elevator are glitching, there was no hot water in shower. It was a terrible experience will not stay here again
Stayed 6 nights in May 2024
Response from Michelle on May 21, 2024
Hello Alfredo, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

BILWA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice and clean.
Stayed 1 night in May 2024
Response from Dan on May 21, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Zabrina Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Latrice on May 22, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Charlene

Traveled with family
Charged a 203 resort fee for gym and phone, neither was used. Gym should have a card key reader and be charged per use, as well as phone use, both being calculated and charged at check out.
Stayed 4 nights in May 2024
Response from Latrice on May 21, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

4/10 Poor

Chiemeka

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Elevators are crappy. Poor customer service by the staff. Noisy even in the room
Stayed 4 nights in May 2024
Response from Latrice on May 21, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

4/10 Poor

Ty, Silverthorne

Traveled with partner
Disliked: Property conditions & facilities
Did not get the room I booked. Was told I was getting an upgrade. Upgrade went from strip view to cement wall view, and king bed to 2 queens. Needless to say we are disappointed.
Stayed 1 night in May 2024
Response from Latrice on May 21, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

8/10 Good

Anna

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stay at Flamingo twice per year. This trip was the largest disappointment, due to staffing and lack of care. Hoping it was a one off an improvement when we are there in July.
Stayed 4 nights in May 2024
Response from Dan on May 21, 2024
Hello Anna, thank you for providing your feedback on your most recent stay.  Please contact the Flamingo Las Vegas directly to speak to a member of management regarding your experience.

8/10 Good

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from ALM on May 22, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Amalia

Liked: Cleanliness, staff & service, property conditions & facilities
The outdoor was really nice. The pool was clean and fun.
Stayed 3 nights in May 2024
Response from Latrice on May 21, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Sandra Dianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, the Go pool was like being in a tropical.island in the middle of a city. Fun, lots of energy
Stayed 4 nights in May 2024
Response from Latrice on May 21, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Rita

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Doug on May 22, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

dan, Kitchener

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only draw back is its older. We had a great time.
Stayed 4 nights in May 2024
Response from Latrice on May 21, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

EMMA, San Mateo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is newly renovated, very clean room, bathroom, carpet and hallways too. Beds are comfortable and new. Staffs are very nice and friendly especially Tiffany who helped us in checking out. She’s very nice and pleasant. Location is great a lot of restaurants. Highly recommendable. I will surely come back.
Stayed 3 nights in May 2024
Response from Doug on May 21, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Dan

Stayed 2 nights in May 2024
Response from Doug on May 22, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

Ryan

Traveled with partner
Disliked: Property conditions & facilities
Our room never had hot water for all three days. The room is renovated but the taps both sink and shower were falling off as well as shower door handle. The bag man was amazing and informative check in was quick for the amount of people. The pool is amazing but the drinks are way over priced. Food is reasonable priced. A cabana is ver overpriced. Get there at 8:30 to get a free chair.
Stayed 3 nights in May 2024
Response from Doug on May 21, 2024
Hello Ryan, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 3 nights in May 2024
Response from Doug on May 21, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Irina

Stayed 3 nights in May 2024
Response from Michelle on May 22, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

VAN

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Michelle on May 22, 2024
Hello Van, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.