6/10 Okay
Karen, Sparks
Traveled with partner
May 5, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
When we went to our room following checkin we realized that we were given an accessible room, which we did not book. We called the front desk and we were told that since the booking came through a third party (Expedia), there was nothing they could do. So we started unpacking and went into the bathroom to find that the toilet hadn't been cleaned. I called the front desk again and they sent someone up to clean the toilet. The toilet did not come completely clean but there wasn't anything else they could do. When I finished unpacking, I went to put my valuables in the safe and it didn't work. I called the front desk again and told them if they couldn't fix it immediately then I wanted another room and compensation for everything that had happened. They said that they would take $100 off our 3 night stay. They called back a few minutes later and said that they had a cancellation and we can move to a different room on the same floor, which we did. Everything in the new room was clean and working. A couple things that we didn't like: the air conditioner was loud and blew directly on our faces when sleeping and daily housekeeping was nothing more then picking up wet towels and replacing them with clean ones. The included breakfast was acceptable for a continental breakfast. I'm not sure that I would book this hoyel again.
Karen
Stayed 3 nights in May 2024