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Reviews of The Place at Pinetop

3 out of 5
The Place at Pinetop
3179 W. White Mountain Blvd, Lakeside, AZ

Reviews

7.6

Good

Rating 10 - Excellent. 57 out of 196 reviews" "
Rating 8 - Good. 78 out of 196 reviews" "
Rating 6 - Okay. 36 out of 196 reviews" "
Rating 4 - Poor. 13 out of 196 reviews" "
Rating 2 - Terrible. 12 out of 196 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Matthew

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome customer service!
Stayed 1 night in Feb 2023
Response from Bert and family on Feb 23, 2023
Thank you for taking your time to give us your great inputwe appreciate your stay.

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, room comfort
Never disappoints
We have stayed here several times and it has never disappointed us. Great little escape.
Stayed 1 night in Nov 2022
Response from The Place Staff on Dec 3, 2022
Thank for your inputwe sincerely appreciate it.

8/10 Good

Margie

Cabin review
Clean, no pot or pans went to office and I was given one. Full kitchenette? Also need more than 1 roll of toilet paper. Other than that - good heater- kept us warm. Thanks!!
Stayed 1 night in Oct 2022
Response from The Place Staff on Oct 31, 2022
Thank you for your inputwe appreciate you taking your time,and we will fix these issues, for your next stay.

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2022
Response from The Place Staff on Oct 28, 2022
Thank you for your input,we will work harder to meet your comfort on your next stay.

10/10 Excellent

Charles

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022
Response from The Place Staff on Oct 18, 2022
We sincerely appreciate yourfeedback, and will work harder so we may see you again and again...

10/10 Excellent

Barbara

Stayed 1 night in Oct 2022

8/10 Good

Christine

Stayed 2 nights in Sep 2022

6/10 Okay

Jeri

Liked: Cleanliness
Bring your own supplies!
The cabin is quaint. The heater was not on but thankfully the nights did not get too cold. There was no supplies which you might find elsewhere. No dish soap, bowls, sponges for cleaning and no extra toilet paper. There was hot water which was very nice to have since no heater was available. It was a great roof over your head and comfortable place to sleep.
Stayed 3 nights in Sep 2022
Response from The Place Staff. on Oct 4, 2022
Thank You for taking your timeto give us your input , Even a simplething like dish soap, and sponges which should have been in Place bother us too.we willwork to not have any future issues for your next stay.

10/10 Excellent

Judith A

Liked: Cleanliness, room comfort
We had a very nice quiet stay. Humberto & Martha the managers were very nice. We will stay there again in the futrure
Stayed 3 nights in Sep 2022
Response from The Place Staff on Oct 1, 2022
Thank you for your nice and sincerereview, we appreciate it very much andwill see you on your next stay.

4/10 Poor

Heather

Traveled with family
Disliked: Cleanliness, room comfort
Property was run down and left a lot to be desired. Not especially clean or well taken care of. People were friendly and nice to deal with, but will not be returning.
Stayed 1 night in Sep 2022
Response from The Place Staff on Sep 26, 2022
Thank you for your input, we appreciate reviews like yours. They give us a clear view of what needs to be corrected.

6/10 Okay

Susan A

Traveled with group
Disliked: Cleanliness
The stay was okay, but cabin had a lot of flies and wasn't kept up as much as I would have thought
Stayed 2 nights in Sep 2022
Response from The Place Resort. on Sep 19, 2022
Thank you for your review, we appreciateyou feedback, and will work on addressing your issues.

6/10 Okay

Maribel

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2022

6/10 Okay

ANDREW

Disliked: Room comfort
Dated
Stayed 3 nights in Sep 2022
Response from Bert on Oct 11, 2022
Thank your for your unputit is very important to us to address our staff.

10/10 Excellent

Dane

Liked: Cleanliness, room comfort
Great cabin for hunting, family, get-away, retreat
Stayed on a hunting trip that flooded out tent camping. Has fireplace, full stove, kitchen, living room and bath. Separate cabins or family cabins. Friendly hosts and great location between Show Low and Pinetop. Close to amenities but private. Aged but slightly updated, yet still comfortable for cabin experience.
Stayed 2 nights in Aug 2022
Response from The Place Staff on Sep 15, 2022
Thank you for your review, wesincerely appreciate your input we hope to see you soon.

8/10 Good

Robert, Scottsdale

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice weekend get away. Cheap clean in great location in lakeside.
Stayed 1 night in Aug 2022
Response from The Place Staff on Sep 3, 2022
Thank you so much, we appreciateyour input and will always work hard tomake your next stay at the PLACE a great one.

10/10 Excellent

Tonya

Stayed 1 night in Sep 2022

6/10 Okay

Richard

Liked: Cleanliness
Stayed 1 night in Aug 2022
Response from The Place Staff on Aug 21, 2022
Thank you for your input , we willkeep working hard to make yournext stay at the PLACE a even better stay.

10/10 Excellent

Jean R

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022
Response from The Place Staff on Aug 6, 2022
Thank you for taking your time, to give us input on our and your PLACE . We sincerely appreciate your stay.

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Good stay. Very quiet and peaceful place. Will return.
Stayed 2 nights in Jul 2022
Response from The Place Staff on Aug 2, 2022
Your feedback is highly appreciated, thank your for taking your time to give our PLACE which is also your place a great feeling. ..

8/10 Good

Michael

Stayed 2 nights in Jul 2022

10/10 Excellent

Robin

Liked: Cleanliness, room comfort
SWEET LITTLE PLACE, GREAT SERVICE!
This was a really neat experience. The manager and his wife Humberto were excellent and very accommodating. The little cabin was adorable and homey. The grounds had lots of trees and plants. Felt very comfortable and we will definitely be back to stay here again. Thank you Humberto for your awesome story and such a great little getaway. I thanked him for going out of his way and his response was....of course it's my job. GREAT ANSWER.
Stayed 2 nights in Jul 2022
Response from The Place staff on Jul 15, 2022
Thank you for your taking your time to give us input on our's and your PLACE. We especially love your review

6/10 Okay

Tiffany

Ok but needs updates
Ok for the price and location because the area around is pretty, it's small and charming and quiet, but updates and more comfortable beds are very needed. And a better job cleaning.
Stayed 1 night in Jul 2022
Response from The Place Staff on Jul 15, 2022
Thank you for taking your time to tell us how we are performing, and appreciate your input , we will start with the more serious issues first.Again we appreciate your input,

8/10 Good

Sean

Traveled with family
Was ok for the price but had used soap in bathroom and towels and linens had a musty smell . Would have been nice if they were fresh
Stayed 2 nights in Jul 2022
Response from The Place Staff on Jul 15, 2022
Thank You for taking your time to give us your input, we appreciate and will work on the areas you mentioned and makes all better for your next stay.

10/10 Excellent

Imogene

Stayed 1 night in Jul 2022
Response from The Place Staff on Jul 15, 2022
Thank you very very Much!

8/10 Good

Teresa

Business traveler
Liked: Cleanliness
So close to charming
Very cute overall clean property. With smaller older establishments like these the little touches can be all that needs to happen to up the quality of the stay. I came to the area to buy property for my business. These cabins are cute, clean and spacious. The quality and quanity of linens and some of the broken and or worn fixturures took the charm down a few notches. 2 queen beds and 1 hideabed (could fit 6 ) 3 bath towels. No hand towels or wash cloths further the towels were so thin it was like tissue paper. I'd say this place "The Place" could kick it up a notch with a little extra effort on the small touches. Other than that I was treated wonderful and it was clean . Location and set up of property charming
Stayed 2 nights in Jul 2022
Response from The Place Staff on Jul 16, 2022
Thank you for taking the time to give us your input, we appreciate every bit of advice and will work on improving so you can enjoy your next stay at our and your PLACE.

8/10 Good

Donald

Stayed 2 nights in Jun 2022
Response from Bert on Jun 24, 2022
Thank you Donald! Your feedback is very important to us and is highly appreciated!

2/10 Terrible

Karam

Disliked: Cleanliness, amenities, property conditions & facilities
My family and I were very disappointed with the condition of the place, super old and nasity furniture. We had to put our own bed sheets and covers to sleep on the bed. Never go there again.
Stayed 2 nights in Jun 2022
Response from Bert on Jun 9, 2022
Thank you for taking the time to review our Place reviews like yours make us better and we will work harder so you don't have to carry your bed sheets and own blankets everywhere you go.

10/10 Excellent

Rena

Traveled with family
Liked: Cleanliness, room comfort
Beds were very comfortable. Wish we stayed longer. Definitely coming back.
Stayed 1 night in Jun 2022
Response from Bert on Jun 9, 2022
Thank you for taking your time to give us such a welcomed review, we appreciate it greatly!

10/10 Excellent

Sherry

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Vanessa

Traveled with family
Liked: Room comfort
Stayed 1 night in Apr 2022
Response from The Place Staff on Apr 28, 2022
We appreciate your feedback and thank you for your stay you and your family are always welcomed.

8/10 Good

JAMIE

Liked: Room comfort
Stayed 1 night in Mar 2022
Response from The Place staff on Apr 1, 2022
Hi Jamie! Thank you for your review and staying with us. We appreciate your feedback!

10/10 Excellent

Seth

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great family atmosphere, cooking and utensils provided. Warm and spacious. Will go back again.
Stayed 1 night in Sep 2021
Response from Bert and family on Jan 4, 2022
Thank you for staying with us , we appreciate our review.

10/10 Excellent

Emma

Liked: Cleanliness, room comfort
Awesome stay
This place is wonderful, we will be returning!
Stayed 1 night in Oct 2021
Response from Bert on Oct 12, 2021
Thank you for the great feedback, we appreciate it very much!

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, room comfort
Would go again.
We loved it! The bed was a little bit hard, and the dishes could use an update. But the area, staff and location was great.
Stayed 2 nights in Oct 2021
Response from Bert on Oct 12, 2021
Thank you for your stay, the issues will be addressed hope to see you soon.

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall a wonderful place we would return to anytime.
Stayed 2 nights in Oct 2021
Response from Bert on Oct 7, 2021
Thank you for your review, we sincerely appreciate you.

10/10 Excellent

Sophia

Stayed 1 night in Sep 2021

8/10 Good

Susan

Traveled with family
Older property which gave us a sense of stepping back into a simpler time. Quant and no fuss made for a nice stay in the pines.
Stayed 2 nights in Sep 2021
Response from Bert on Oct 1, 2021
Thank you for your input, it is sincerely appreciated.

6/10 Okay

Justin

Liked: Cleanliness
Stayed 1 night in Sep 2021
Response from Bert on Sep 29, 2021
Thank your for your input , we keep working harder and make our PLACE your place.

8/10 Good

Michele

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
We were very pleased with our cabins!
Stayed 2 nights in Sep 2021
Response from Bert on Sep 15, 2021
Thank you for your review! we sincerely appreciate you also. and have your cabin ready for your next stay.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and cozy.
Stayed 1 night in Sep 2021
Response from Bert on Sep 12, 2021
Thank you for taking your time to inform us of how we are performing. we really appreciate your review.

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Ehhhh
I know it’s a cabin, so I don’t expect perfection, but this place was kinda gross. I could see the bathroom faucet hadn’t been cleaned and there was mold on the shower curtain. The property provided stuff to clean the dishes but the dish rack itself was greasy dirty. Weird smell in the cabin too, probably just from the old carpet. Great location and the guy at the office was really nice.
Stayed 1 night in Aug 2021
Response from Bert on Sep 3, 2021
Thank you for your input, we will work to do better.

10/10 Excellent

Jose

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
The place is the PLACE TO STAY 😁
Amazing place, we been staying here the past 5 years and won’t go anywhere else. Very nice friendly owners. No complains.
Stayed 2 nights in Aug 2021
Response from Bert on Aug 25, 2021
Thank you for your review, we sincerely appreciate you taking your time to give us a great review.

2/10 Terrible

Janet

Traveled with family
Disliked: Cleanliness, room comfort
Horrible dirty and mouse in the cabin
Stayed 1 night in Aug 2021
Response from Bert on Aug 25, 2021
Thank you for your great review, it is greatly appreciated see you next time and please leave Mickey at home next time.

10/10 Excellent

Naveen

Stayed 1 night in Jul 2021
Response from Bert on Jul 27, 2021
We appreciate your input and will keep on trying to be better, again Thank You.

6/10 Okay

Verified traveler

Traveled with family
No air conditioning
Stayed 1 night in Jul 2021
Response from Bert on Jul 13, 2021
Thank you for your input, we will try to resolve issue soon.

8/10 Good

jesse

Liked: Cleanliness, room comfort
Cabin, Show Low Az.
It was nice, but no curtains in cabin except bedrooms.
Stayed 1 night in Jun 2021
Response from Bert on Jun 11, 2021
Thank you for your stay at our PLACE and thank you for taking your time we will address issue.

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
Lakeside nightmare
Carpet was filthy no decent toiletries just soap, not enough towels blankets. I can understand the 1950s furniture however the cabin we stayed in needed major updating. No air conditioning although their advertisement says there is Toilet seat and bathroom sink too low. They left a measly roll of toilet paper when we called the office the best they could respond was that they were closed Bath towels were worn and frayed thankfully we only stayed one night we couldn’t wait to get out of there
Stayed 1 night in May 2021
Response from Bert on May 28, 2021
thanks

8/10 Good

Andrea

Liked: Cleanliness, room comfort
Great place
This place was awesome and will be staying again. The only complaint i had was the bed wasnt that confortable but i loved it otherwise!!!
Stayed 2 nights in Dec 2020
Response from Bert on Dec 29, 2020
Thank you for taking your time to tell us about your stay, we truly appreciate your support.

2/10 Terrible

Tanya, Phoenix

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
You can find a cardboard box under a bridge and have a nicer place than this! The property is old, not cared for, and run down. When we first walked in, the cabin stunk so bad. Old and dirty. The bed is disgusting and the oldest mattress I have ever slept on. We had to go to Walmart to buy new sheets and a blanket because the ones they provided were stained, torn, and just disgusting. I wouldn't even sit on them! The living room couch is gross too. I would not sit on it or place any of my belongings on it. It is so dated I doubt it would even hold up if you sat on it. Kitchen - disgusting and dirty. We went to Walmart to buy what we needed so we wouldn't have to use their things. Kitchen cabinets were disgusting and dirty. Doors to the cabinets do not even properly shut. Bathroom - sink was the nicest thing in this cabin. The shower is made for a 5-foot-tall person. Try washing your hair if you are taller, not happening. And good luck rinsing it, there is barely any water that comes out. And what does come out is so thin it feels like needles hitting your skin. Toilet, is at an angel, not even put in properly. Make sure you remember that if you get up in the middle of the night to use it! Towels, gross! Thin, stained, and old. We went to Walmart for towels as well. This place is more like a cabin placed in a junk yard. There is so much trash, debris, and junk , it is just disgusting to look at.
Stayed 2 nights in Nov 2020