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Reviews of L'Auberge Casino Resort Lake Charles

4 out of 5
L'Auberge Casino Resort Lake Charles
777 Avenue L'Auberge, Lake Charles, LA

Reviews

8.0

Very Good

Rating 10 - Excellent. 903 out of 1878 reviews" "
Rating 8 - Good. 424 out of 1878 reviews" "
Rating 6 - Okay. 253 out of 1878 reviews" "
Rating 4 - Poor. 158 out of 1878 reviews" "
Rating 2 - Terrible. 140 out of 1878 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Billie

Disliked: Cleanliness, amenities
The hotel staff were rude and there were roaches in our room. People on our floor were smoking pot and you couldn’t breathe going to elevator
Stayed 2 nights in May 2024
Response from JP on May 22, 2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles. Your comments are important to us, as they provide us an opportunity to better serve you. I apologize that our service did not meet your expectations and we appreciate you taking your time to share your concerns. Our goal is to provide a consistently 110% guest satisfactory service while staying here at our property and give all our guests an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments regarding your stay will be used to better the experience for your next stay. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here
Stayed 1 night in May 2024
Response from JP on May 22, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This would easily be a 5-star review except for the guest who has loudly knocking on a door in our hallway between 3 am and 3:30 am. No one was sent to stop him. As bad as that was, the staff and facility still held this review strong at 4-stars.
Stayed 2 nights in May 2024
Response from Corey Caldwell on May 21, 2024
Thank you for your feedback. We greatly appreciate your business and hope to serve you again soon.

6/10 Okay

Katherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and clean. Very loud noise coming from somewhere all night. Only setback.
Stayed 1 night in May 2024
Response from JP on May 17, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Corey Caldwell on May 16, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

2/10 Terrible

Karen, Chicago

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am angry at Expedia because I couldn't cancel my reservation. The website wasn't working. The protection plan I bought also from Expedia was worthless. I will not use Expedia again
Stayed 1 night in May 2024
Response from Corey Caldwell on May 16, 2024
Please contact Expedia with issues directly regarding to website issues and protection plans.

10/10 Excellent

alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from JP on May 15, 2024
Thank you for your feedback. We greatly appreciate you and hope to serve you again soon!

6/10 Okay

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Beds aren't really comfortable. It cost much nit to hv a microwave or refrigerator
Stayed 2 nights in May 2024
Response from Brianna T. on May 14, 2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles. Your comments are important to us, as they provide us an opportunity to better serve you. I apologize that our service did not meet your expectations and we appreciate you taking your time to share your concerns. Our goal is to provide a consistently 110% guest satisfactory service while staying here at our property and give all our guests an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments regarding your stay will be used to better experience your next stay. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food and adult fun
Stayed 2 nights in Apr 2024
Response from Brianna T. on May 12, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

hind

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked the hotel night for my husbands birthday celebration. I got checked in in a dirty room . Towels on the bathroom floor, dirty bed that hasn’t been made . I went down stairs to lobby and I was giving a different room. The receptionist didn’t care or offer any apologies for the inconvenience instead she said that wasn’t a big deal. Next day when we try to shower , there was no soap or shampoo in the bottles. They weee empty. I was so disappointed about the whole experience and how they handled the situation. Never again. Thank you.
Stayed 1 night in May 2024
Response from Brianna T. on May 12, 2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles. Your comments are important to us, as they provide us an opportunity to better serve you. I apologize that our service did not meet your expectations and we appreciate you taking your time to share your concerns. Our goal is to provide a consistently 110% guest satisfactory service while staying here at our property and give all our guests an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments regarding your stay will be used to better experience your next stay. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

6/10 Okay

Allaina

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The rooms need a major upgrade, it felt like a $60 a night hotel.
Stayed 2 nights in May 2024
Response from Corey Caldwell on May 10, 2024
Thank you for you feedback. We will use your feedback to improve our services in the future. We hope to see you again soon.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay
Stayed 3 nights in May 2024
Response from Corey Caldwell on May 9, 2024
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

10/10 Excellent

Adrianna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous staff. Bery responsive about upcoming stay via text which is very convenient. Snack shop open 24 hours which is great for late night arrival.
Stayed 1 night in May 2024
Response from Corey Caldwell on May 9, 2024
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

2/10 Terrible

Linda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled of urine we could not change rooms because we had adjoining rooms with my 91 year old Mother. Then the air was broken they fixed it and it broke again. They would not comp our room because we booked theough Expedia.
Stayed 1 night in May 2024
Response from Corey Caldwell on May 10, 2024
Thank you for you feedback. We will use your feedback to improve our services in the future. We hope to see you again soon.

10/10 Excellent

Dorothy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night but everything was great
Stayed 1 night in Apr 2024
Response from Corey Caldwell on May 9, 2024
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

8/10 Good

Johnny

Traveled with family and small children, Business traveler
Liked: Amenities
The facility was nice
Stayed 1 night in May 2024
Response from Jacob on May 7, 2024
Thank you for your feedback and we are so glad you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Monica

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Jacob on May 7, 2024
Thank you for your feedback and we are so glad you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

Don

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
I did not like that I was not told I need to request housekeeping. I expected to come back to a an attended room ie beds made, fresh towels, restocked amenities, trash emptied, etc and I found out at that time I needed to request housekeeping. Also, we paid $400.00 a night for a medium level room and the shower head in room 597(garden) was horrible. It had blocked flow and the adjustment function did nothing to help. I was not happy about paying that much per night and couldn’t even have an enjoyable shower. The shower valve in that room also needs attention. It was either scalding hot or freezing cold. One would expect at 400 a night it wouldn’t have such a basic cheap shower head. The room did have a great view of the pool area and the lake and it was fun to watch ship traffic in the channel. Staff were friendly and helpful otherwise.
Stayed 2 nights in May 2024
Response from JP on May 6, 2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles . Your comments are important to us, as they provide us an opportunity to better serve you. The information regarding housekeeping services was provided through our text service at check in. Please accept our sincere apologies for the frustrations and inconveniences you experienced with your hotel room. Rest assured that this situation has been addressed with our leadership team. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

4/10 Poor

Jerry

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Corey Caldwell on May 6, 2024
Thank you for your feedback. We greatly appreciate you and hope to see you again soon!

10/10 Excellent

Oren

Liked: Cleanliness, staff & service, property conditions & facilities
Itnwas my first visit and it dod not disapoint
Stayed 3 nights in Apr 2024
Response from Brianna T. on May 5, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Melissa

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Great, clean property! Not many food choices on site so had to leave for dinner! Room was small and walls paper thin-I could hear the people next door talking! But overall, okay for a one night stay.
Stayed 1 night in May 2024
Response from Corey Caldwell on May 3, 2024
Thank you for your feedback. We greatly appreciate you and hope to serve you again in the future!

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get around, clean, friendly & helpful staff were things we liked about the property. The room was clean but a little worn… the headboards of the beds were peeling off & the outside windows needed to be cleaned. Overall a good stay & would definitely be back.
Stayed 1 night in Apr 2024
Response from Corey Caldwell on May 3, 2024
Thank you for your feedback. We greatly appreciate you and hope to serve you again in the future!

10/10 Excellent

Andy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from JP on Apr 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christopher

Stayed 1 night in Apr 2024
Response from Corey Caldwell on May 16, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

10/10 Excellent

Flint

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and dining options were great!
Stayed 1 night in Apr 2024
Response from Brianna T. on Apr 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kelli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived very late, but the receptionist and all of the staff were friendly and efficient. I definitely recommend this property
Stayed 1 night in Apr 2024
Response from Brianna T. on Apr 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Matt

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience and will continue to stay here while traveling.
Stayed 2 nights in Apr 2024
Response from JP on Apr 25, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brianna T. on Apr 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lana Gale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking garage is very accessible to entering the casino. The check-in area is spacious and the line moved quickly. The property itself is well-maintained and attractive. although nearby chemical-looking plants are fairly unsightly.
Stayed 2 nights in Apr 2024
Response from Brianna T. on Apr 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Matt

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had everything I needed for the right price.
Stayed 1 night in Apr 2024
Response from Brianna T. on Apr 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Corey Caldwell on Apr 23, 2024
Thank you for your feedback, it is greatly appreciated. We hope to serve you again in the future.

8/10 Good

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Corey Caldwell on Apr 23, 2024
Thank you for your feedback, it is greatly appreciated. We hope to serve you again in the future.

10/10 Excellent

Geneva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice casino. The hotel is nice also.
Stayed 3 nights in Apr 2024
Response from Brianna T. on Apr 19, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Robert

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room had an odor coming from the restroom, and the hand sink was clogged. Bed was not comfortable and no mini fridge or microwave.
Stayed 2 nights in Apr 2024
Response from Brianna T. on Apr 19, 2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles . Your comments are important to us, as they provide us an opportunity to better serve you. Please accept our sincere apologies for the frustrations and inconveniences you experienced with your hotel room. Rest assured that this situation has been addressed with our leadership team. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

6/10 Okay

Jennifer

Stayed 2 nights in Apr 2024
Response from Corey Caldwell on May 9, 2024
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

10/10 Excellent

Rob

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Brianna T. on Apr 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

bill

Stayed 1 night in Apr 2024
Response from Corey Caldwell on May 9, 2024
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

10/10 Excellent

FRANK P SPERA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
ALL WAS WELL
Stayed 1 night in Apr 2024
Response from JP on Apr 17, 2024
Thank you for your feedback, we greatly appreciate it. We hope to serve you again soon!

8/10 Good

Kim

Stayed 1 night in Apr 2024
Response from Jacob J. on May 6, 2024
Thank you for your feedback and we are so glad you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

Anna

Business traveler, Traveled with family
Disliked: Staff & service
long wait to check in along with offensive smell throughout property
Stayed 1 night in Apr 2024
Response from Corey Caldwell on Apr 17, 2024
Thank you for your feedback, we greatly appreciate it. We hope to serve you again soon!

8/10 Good

Tom

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jacob J. on Apr 16, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!
Stayed 3 nights in Apr 2024
Response from Jacob J. on Apr 16, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

6/10 Okay

Elizabet

Traveled with family
Liked: Cleanliness
I loved the pool /lazy river and parking was convenient and the room was very clean.
Stayed 2 nights in Apr 2024
Response from Jacob J. on Apr 16, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

10/10 Excellent

Farzana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great
Stayed 2 nights in Apr 2024
Response from Corey Caldwell on Apr 14, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

8/10 Good

Leyla

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel lost power for more than half the day which was extremely inconvenient.
Stayed 4 nights in Apr 2024
Response from Corey Caldwell on Apr 14, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

8/10 Good

Jimmy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We did not like the food. Everywhere we ate was not good. The worst was the seafood, it was below what we normally eat. Your pool area was very nice and things were pretty clean, but you need to work on your restaurants. When you take a few days off the food needs to be great.
Stayed 2 nights in Apr 2024
Response from JP on Apr 14, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

10/10 Excellent

Karissa

Stayed 1 night in Apr 2024
Response from Corey Caldwell on May 3, 2024
Thank you for your feedback. We greatly appreciate you and hope to serve you again in the future!

10/10 Excellent

Irene

Stayed 2 nights in Apr 2024
Response from Corey Caldwell on Apr 12, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

10/10 Excellent

Carmen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside pool area is amazing and so relaxing. Staff was great. Room was clean and nice. Dining was convenient and the casino area felt safe and staff was amazing!
Stayed 1 night in Apr 2024
Response from Corey Caldwell on Apr 12, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

10/10 Excellent

Timothy J.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bar service was unattentitive. Lantern had only 4 seats open
Stayed 1 night in Apr 2024
Response from Corey Caldwell on Apr 9, 2024
Thank you for your feedback, we hope to see you again soon!