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Reviews of Residence Inn by Marriott San Diego La Jolla

3 out of 5
Residence Inn by Marriott San Diego La Jolla
8901 Gilman Dr, La Jolla, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 545 out of 1000 reviews" "
Rating 8 - Good. 298 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mari, Mito, Ibaraki

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet. The staff are friendly. I enjoyed the staying. Thanks.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Apr 26, 2024
Thank you for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Breakfast selection was larger/better than other Residence Inns. Hot tub and pool very clean. East parking - have to pay $25/nt. A but if walk but very do-able yo UCSD. Only down side, ceilings are somewhat thin. Had a very loud person above, but staff was great and moved us to another room and no further issue.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 22, 2024
Hello Erica,Thank you for your kind review of our hotel. We are so happy to hear that you enjoyed the many amenities offered to our valued guests. Our staff strives to provide the best service to all our valued guests like yourself. Thank you for staying with us. Hope to see you again soon!

10/10 Excellent

Rory, Victoria

Traveled with family
Great place for families. Buffet breakfast, pool, hot tub. Some shopping and restaurants within walking distance
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 18, 2024
Hello Rory,Thank your kind words and feedback! We are glad to hear that you enjoyed your stay. Our staff strives to provide the best service to all our valued guests like yourself. Thank you for staying with us. Hope to see you again soon! :)

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing townhouse style room. Staff was so friendly on check in. Clean. Breakfast was a serious breakfast. Not just a granola bar and coffee but a full breakfast with so many options. 5 star
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 17, 2024
Hi Kristen!Thank you for your very kind review of our hotel! We are glad to hear that you had such a fantastic stay. Our staff strives to provide the best service to all our valued guests like yourself. Thank you for staying with us. Hope to see you again soon! :)

6/10 Okay

Lisa, Broomfield

Traveled with family
Liked: Cleanliness, staff & service
My requirements for a satisfactory hotel stay are a quiet, dark, comfortable room and bed, decent fitness room, and decent coffee. The room had a lot of light sources, paper thin walls, and a very loud refrigerator that sounded like someone knocking on the door. The bed was hard and the worst part was the flat feather pillows. Did not sleep much at all. Fitness room was fine, coffee was weak but drinkable. Staff was friendly. Overall, would not stay there again.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Hello Lisa,Thank you for taking the time to share your experience with us. We appreciate you sharing ways in which we can improve. We will happily take this into consideration going forward. Thank you again for staying with us; we hope that you give us another chance in the future.

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
Hello Rogelio,Thank you for your kind review of our hotel! We are happy to hear that you enjoyed your stay with us. We hope that you stay with us again soon!

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
badly needs updating
Stayed 5 nights in Mar 2024
Response from Hotel Management on Apr 9, 2024
Hello John,Thank you for taking the time to share your experience with us. We appreciate you sharing ways in which we can improve. We will happily take this into consideration going forward. Thank you again for staying with us; we hope that you give us another chance in the future.

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property!
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Hi Juan,Thank you for your kind words! We are so happy to hear that you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Cecilia D., West Covina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly the staff was super from the girls at the front desk too the breakfast staff that helped you
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 28, 2024
Hello Cecilia,Thank you for your kind words! We are so happy to hear that you enjoyed your stay and that our team provided you with exceptional customer service. Our steam strives to provide the best service to all our valued guests like yourself. We hope to see you again soon!

10/10 Excellent

Jaime

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 15, 2024
Hello Jaime,Thank you for your kind review of our hotel! We are happy to hear that you enjoyed your stay with us. We hope that you stay with us again soon!

4/10 Poor

Nancy

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Beds were in very bad condition
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 19, 2024
Hi Nancy,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and for failing to meet your expectations. I will address this concern with my team so that we can improve for future guests. Thank you again for staying with us; we hope that you give us another chance in the future.

10/10 Excellent

Suyash Bindumadhav

Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 8, 2024
Hello Suyash,Thank you for your kind review of our hotel. We hope that you come again soon!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to UCSD Staff was very accommodating
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 13, 2024
Hello Deborah,Thank you so much for your kind review of our hotel! We are glad to hear that you enjoyed your stay. Our staff strives to provide the best service to all our valued guests like yourself.We hope to see you again soon!

8/10 Good

Suzana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for the UCSD student's parents visiting. The apartment is equipped with the full kitchen and breakfast is included.
Stayed 3 nights in Mar 2024
Response from Ali Gonzalez on Mar 6, 2024
Hello Suzana,Thank you so much for your kind review of our hotel! We are glad to hear that you enjoyed our convenient location and hotel amenities. Thank you for staying with us! Hope to see you again soon.

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness, property conditions & facilities
The front desk kept charging my card even though I had prepaid everything. Way overpriced for parking.
Stayed 3 nights in Feb 2024
Response from Ali Gonzalez on Feb 29, 2024
Hello Jennifer,Thank you for taking the time to share your experience with us. Providing the highest level of hospitality is always our number one priority, and we sincerely apologize for the error on our end during your stay. We hope that you choose to give us another chance the next time your travels bring you back to the area.

10/10 Excellent

Mary claire

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!
Stayed 6 nights in Feb 2024
Response from Ali Gonzalez on Feb 28, 2024
Hello Mary Clarie,Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay. Our staff strives to provide the best service to all our valued guests like yourself. Thank you for staying with us. Hope to see you again soon!

10/10 Excellent

Jennifer B.

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Ali Gonzalez on Feb 28, 2024
Hello Jennifer,Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay. Our staff strives to provide the best service to all our valued guests like yourself. Thank you for staying with us. Hope to see you again soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ali Gonzalez on Feb 27, 2024
Hello Kevin,Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay. Our staff strives to provide the best service to all our valued guests like yourself. Thank you for staying with us. Hope to see you again soon!

8/10 Good

Hemanth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to UCSD
Stayed 2 nights in Feb 2024
Response from Ali Gonzalez on Feb 26, 2024
Hello Hemanth,Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay. Our staff strives to provide the best service to all our valued guests like yourself. Thank you for staying with us! Hope to see you again soon.

6/10 Okay

Nicole

Traveled with family
Liked: Staff & service, amenities
The property is ok but needs some updating in the rooms
Stayed 2 nights in Feb 2024
Response from Ali Gonzalez on Feb 23, 2024
Hi Nicole,Thank you for taking the time to review Residence Inn La Jolla. We are glad to hear that you enjoyed your stay overall and appreciate you sharing ways in which we can improve. Looking forward to hosting you again!

10/10 Excellent

corina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone super friendly
Stayed 2 nights in Feb 2024
Response from Ali Gonzalez on Feb 19, 2024
Hello Corina,Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay. Our staff strives to provide the best service to all our valued guests like yourself. Thank you for staying with us. Hope to see you again soon!

2/10 Terrible

Sheri

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in took forever … rooms look beat up … we were told we could use the fireplace with a log so we purchased one and lit it up and it smoked us out … smoke detectors going off like crazy and all we got was a phone call to see if we were ok …. We had to ask to move rooms with no help from staff … new room just as beat up … when drying hair after showering to get the smoke smell off … smoke detectors went off in the new room too! Checked out quick!
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 19, 2024
Hi Sheri,Thank you for taking the time to share your experience with us. Providing the highest level of hospitality is always our number one priority, and we sincerely apologize for the error on our end during your stay. We hope that you choose to give us another chance the next time your travels bring you back to the area.

10/10 Excellent

Amber, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast options
Stayed 2 nights in Jan 2024
Response from Ali Gonzalez on Feb 5, 2024
Hello Amber,Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay and enjoyed our breakfast options.Our staff strives to provide the best service to all our valued guests like yourself. Thank you for staying with us. Hope to see you again soon! :)

10/10 Excellent

Patricia, Temecula

Traveled with family
We were there to visit our son at UCSD Hospital. It was a very convenient location and close access to restaurants and other needs.
Stayed 1 night in Feb 2024
Response from Ali Gonzalez on Feb 19, 2024
Hi Patricia,Thank you so much for your kind review of our hotel! We are glad to hear that you enjoyed our convenient location. Thank you for staying with us.

6/10 Okay

Gabriella

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The evening staff was less than helpful.
Stayed 6 nights in Jan 2024
Response from Hotel Management on Jan 23, 2024
Hello Gabriella,Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will address these concerns with our team.Thank you for choosing Residence Inn La Jolla, and we hope that you choose to give us another chance the next time your travels bring you to San Diego.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 1 night in Jan 2024
Response from Ali Gonzalez on Jan 16, 2024
Hello David,Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay. Our staff strives to provide the best service to all our valued guests like yourself. Thank you for staying with us! Hope to see you again soon.

10/10 Excellent

Todd Lowell

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and the kitchenette was well laid out and fully supplied. My only complaint is that there is no door or curtain between the bedroom and the bathroom. Thus if one person gets up the light from the bathroom will bother the person remaining in bed.
Stayed 4 nights in Jan 2024
Response from Ali Gonzalez on Jan 16, 2024
Hello Todd,Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay.Our staff strives to provide the best service to all our valued guests like yourself and will take your concern into consideration. Thank you for staying with us. Hope to see you again soon! :)

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Ali Gonzalez on Jan 11, 2024
Hello Adam, Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay.

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Ali Gonzalez on Jan 2, 2024
Hello Jon, Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay. Our staff strives to provide the best service to all our valued guests like yourself. We truly love the opportunity to get to know our guests individually. Thank you for staying with us! Hope to see you again soon.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ali Gonzalez on Dec 26, 2023
Hello Vincent, Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay. Our staff strives to provide the best service to all our valued guests like yourself. We truly love the opportunity to get to know our guests individually. Thank you for staying with us! Hope to see you again soon.

10/10 Excellent

Tellus

Stayed 1 night in Dec 2023
Response from Ali Gonzalez on Dec 26, 2023
Hello Tellus, Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay. Our staff strives to provide the best service to all our valued guests like yourself. We truly love the opportunity to get to know our guests individually. Thank you for staying with us! Hope to see you again soon.

6/10 Okay

Lokesh

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Ali Gonzalez on Dec 20, 2023
Hello Lokesh, Thank you for taking the time to review Residence Inn La Jolla. We are glad to hear that you enjoyed your stay overall and would love to hear in which ways we can improve. Looking forward to hosting you again!

10/10 Excellent

Tellus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ali Gonzalez on Dec 18, 2023
Hello Tellus,Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay. Our staff strives to provide the best service to all our valued guests like yourself. We truly love the opportunity to get to know our guests individually. Thank you for staying with us! Hope to see you again soon.

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, amenities
Nice
Stayed 2 nights in Oct 2023
Response from Ali Gonzalez on Dec 11, 2023
Hi Mary,Thank you for taking the time to share your recent experience with us. We are a proud Generation One Residence Inn property and strive to deliver the highest level of hospitality for all of our guests. Thank you for choosing Residence Inn La Jolla.

8/10 Good

Carol

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We would give it a five star but we found gummy bears underneath the sofa bed. 😮
Stayed 2 nights in Nov 2023
Response from Ali Gonzalez on Dec 5, 2023
Hi Carol,We appreciate you taking the time to share your experience with us. I am so sorry to hear about the issues you had during your stay. Thank you for bringing these issues to our attention so we can work to improve our service for future guests. We hope you consider staying with us when you're back in San Diego so we can provide you with the hospitality we strive to deliver.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this location.
Stayed 1 night in Nov 2023
Response from Ali Gonzalez on Nov 29, 2023
Hi Mark,Thank you for taking the time to share your recent experience with us. We are a proud Generation One Residence Inn property and strive to deliver the highest level of hospitality for all of our guests. Thank you for choosing Residence Inn La Jolla.

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent base for UCSD Campus, Jacobs medical Center-- 5 minutes by car, thirty and forty minute walks. Not brand new by any means, but comfortable, roomy, and convenient. Excellent/helpful staff, best hotel included breakfast buffet I've had in memory. Ten minute drive to both bargain and luxe mall shopping. many dining choices within short drive.
Stayed 2 nights in Nov 2023
Response from Ali Gonzalez on Nov 29, 2023
Hi Mark,Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay. Our staff strives to provide the best service to all our valued guests like yourself. We truly love the opportunity to get to know our guests individually. Thank you for staying with us! Hope to see you again soon.

10/10 Excellent

Tellus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ali Gonzalez on Nov 22, 2023
Hello Tellus,Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay. Thank you for staying with us! Hope to see you again soon.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ali Gonzalez on Nov 20, 2023
Hi John,Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay. Hope to see you again soon!

10/10 Excellent

Risto

Stayed 1 night in Nov 2023
Response from Ali Gonzalez on Nov 15, 2023
Hi Risto,Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay. Our staff strives to provide the best service to all our valued guests like yourself. We truly love the opportunity to get to know our guests individually. Thank you for staying with us! Hope to see you again soon.

8/10 Good

Nelida

Business traveler
Liked: Cleanliness, staff & service, amenities
only problem was the cigar smell
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Nov 9, 2023
Nelida,We appreciate you taking the time to share your experience with us. I am so sorry to hear about the issues you had during your stay. Thank you for bringing these issues to our attention so we can work to improve our service for future guests. We hope you consider staying with us when you're back in San Diego so we can provide you with the hospitality we strive to deliver.

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Ali Gonzalez on Nov 7, 2023
Hi Nathaniel,Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay. Our staff strives to provide the best service to all our valued guests like yourself. We truly love the opportunity to get to know our guests individually. Thank you for staying with us! Hope to see you again soon

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were kind, helpful and efficient. Made the stay a very positive experience.
Stayed 2 nights in Oct 2023
Response from Ali Gonzalez on Oct 26, 2023
Hi William,Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay. Our staff strives to provide the best service to all our valued guests like yourself. We truly love the opportunity to get to know our guests individually. Thank you for staying with us! Hope to see you again soon.

10/10 Excellent

Roman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like home...
I loved the layout with the loft. I loved the full kitchen with cookware and tools. It was just so unexpected. My mom loved having a bathroom in the loft. It was truly exceptional and we were right across from the pool, which the kiddos loved.
Stayed 2 nights in Oct 2023
Response from Ali Gonzalez on Oct 20, 2023
Hi Roman,Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay. Our staff strives to provide the best service to all our valued guests like yourself. We truly love the opportunity to get to know our guests individually. Thank you for staying with us! Hope to see you again soon.

10/10 Excellent

Lynette

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience.
Stayed 2 nights in Oct 2023
Response from Ali Gonzalez on Oct 9, 2023
Hi Lynete,Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay. Our staff strives to provide the best service to all our valued guests like yourself. We truly love the opportunity to get to know our guests individually. Thank you for staying with us!

10/10 Excellent

Lynne

Stayed 2 nights in Oct 2023
Response from Ali Gonzalez on Oct 9, 2023
Hi Lynne,Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay. Our staff strives to provide the best service to all our valued guests like yourself. We truly love the opportunity to get to know our guests individually. Thank you for staying with us!

8/10 Good

Cassie

Stayed 9 nights in Sep 2023
Response from Ali Gonzalez on Oct 20, 2023
Hi CassieThank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay. Thank you for staying with us!

6/10 Okay

Prakash

Stayed 4 nights in Sep 2023
Response from Ali Gonzalez on Oct 16, 2023
Hello Prakash,Thank you for taking the time to review Residence Inn La Jolla. We are glad to hear that you enjoyed your stay overall and would love to hear in which ways we can improve. Looking forward to hosting you again!

10/10 Excellent

Hongyuan

Stayed 1 night in Sep 2023
Response from Ali Gonzalez on Oct 16, 2023
Hi Hongyuan,Thank you so much for your kind review of our hotel! We are glad to hear that you had such a fantastic stay. Our staff strives to provide the best service to all our valued guests like yourself. We truly love the opportunity to get to know our guests individually. Thank you for staying with us!

4/10 Poor

Kwun Nok Mimi

Business traveler
Disliked: Cleanliness, amenities
I was bitten by insects on the bed. Although the management had come to check my bed, I was still bothered by the same problem. In fact, when I had booked the hotel, I read in the reviews that this problem exists, but I still booked Residence Inn to try my luck. Unfortunately, I was bothered my many insect bites during my 4-day business trip. This negatively affected my sleep quality and mental alertness during the meeting. I would not choose this hotel again.
Stayed 3 nights in Sep 2023
Response from Ali on Sep 27, 2023
Hello,Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I will address these issues with our engineering & maintenance team so we can improve for future guests. Thank you for choosing Residence Inn La Jolla, and we hope that you choose to give us another chance the next time your travels bring you to San Diego.