Building design

Reviews of Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

4 out of 5
Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji
620 Teianmaenocho, Kyoto, Kyoto

Reviews

9.4

Exceptional

Rating 10 - Excellent. 533 out of 766 reviews" "
Rating 8 - Good. 183 out of 766 reviews" "
Rating 6 - Okay. 35 out of 766 reviews" "
Rating 4 - Poor. 11 out of 766 reviews" "
Rating 2 - Terrible. 4 out of 766 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Japanese traditions. Onset excellent.
Stayed 6 nights in May 2024
Response from Front Office Manager on May 17, 2024
Thank you for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji, and taking your time to post your rating.We are so pleased to read your review that you fully enjoyed your stay with us.Our policy is to value the opinions of our customers and use them as a reference in order to provide a higher level of service. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice, hotel lobby and grounds were immaculate. Location cannot be beaten.
Stayed 6 nights in May 2024
Response from  Front office manager  on May 10, 2024
Thank you very much for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are honored to receive your compliments regarding our staff.Our hotel is integrated with a temple, and the lobby displays a variety of Buddhist paraphernalia, creating a lobby unique to a temple.As for the location, we are in an excellent location, 1 minute walk from Kyoto Kawaramachi Station on the Hankyu Kyoto Line, 7 minutes walk from Gion Shijo Station on the Keihan Main Line, and within walking distance from downtown areas such as Kawaramachi, Gion, and Pontocho. We hope that you will continue to use it in various situations in the future.All of our staff are looking forward to seeing you again soon.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent stay at Mitsui Garden Hotel Kawaramachi.The room was clean and comfortable, the hotel was in a great location, the breakfast was delicious, but above all the staff were excellent. They gave us great tips on where to eat. such as the puffy pancake restaurant and an excellent sushi restaurant. But the really amazing thing is they helped my sister-in-law recover her phone, which she had left at a train station near Tokyo. It was amazing the effort they went to. I can't imagine this happening in another country. Japan is truly a beautiful place, the landscape, the pristine mountain villages and super clean cities, the trains, the food, the culture. But the helpfulness and kindness of the people is what is really impressive. Shoutout to Kana Kimoto especially for helping us out.
Stayed 3 nights in Apr 2024
Response from Front Office Manager on May 10, 2024
Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji and taking your time to write a wonderful comment.We are very pleased to hear that you were satisfied with the hotel's cleanliness, location and breakfast.We also thank you very much for your nice comments about our front desk staff.We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable.We are delighted that you were able to experience the charms of Japan during your stay.We also would like to thank you for your laudatory comment on our staffs. We are honoured that you were pleased with our services.We will definitely continue our efforts to provide the best service for our guests putting ourselves into the guest's shoes. Thank you again for sharing your pleasing feedback with us.We are looking forward to welcoming you back again on your future trip to Kyoto.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

10/10 Excellent

Sheena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely enjoyed our stay, the staff are really kind and helpful. We arrived 3 hours early and was offered an early check in at a discounted rate but we chose to store our bags and head out for lunch and explore instead. We came back at check in time and they already placed our bags in the room for us! Housekeeping also does an amazing job at keeping the rooms clean and comfortable. The location is pretty good I must say as you have so much convenience nearby to eat, shop, or take the bus or subway. Onsen was great too and might I add the Chromecast in the rooms is very appreciated as i could watch my shows on their big TVs. 10/10 would come back and stay again.
Stayed 3 nights in May 2024
Response from Front Office Manager on May 10, 2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji and your fabulous comment on our hotel.We are very pleased to hear that you fully enjoyed your stay with us and the room you stayed was comfortable for you.Also, we are very pleased to hear that you are satisfied with the cleanliness of your room, the location of the hotel, and the large public baths.It would make you feel relaxed and heal your body got tired from walking for sightseeing all around Kyoto city.We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

10/10 Excellent

Romeo Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front Office Manager on May 8, 2024
Thank you for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are very honored to receive a perfect rating.We will strive to improve our services so that we can provide you with a comfortable space and service in the future, so we look forward to your next reservation.Mitsui Garden Hotel Kyoto Kawaramachi Jokyojifront office manager

10/10 Excellent

phyllis, Leavenworth

Liked: Cleanliness, staff & service, property conditions & facilities
Great recommendation.
Stayed 2 nights in May 2024
Response from Front Office Manager on May 7, 2024
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji and high rating to our hotel. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment. Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

louisa, Weston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front office manager on May 6, 2024
Thank you for your positive feedback. We are delighted to hear that you had a great experience at our hotel. Your satisfaction is our top priority, and we are thrilled that you enjoyed your stay with us. We look forward to welcoming you back soon.Front office manager

10/10 Excellent

LUZ

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel !!!
Stayed 3 nights in Apr 2024
Response from Front office manager on May 4, 2024
Thank you for your perfect rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

ELIAS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Apr 2024
Response from Front Office Manager on Apr 30, 2024
Thank you for your positive feedback. We are delighted to hear that you had a great experience at our hotel. Your satisfaction is our top priority, and we are thrilled that you enjoyed your stay with us. We look forward to welcoming you back soon.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very comfortable and had everything you could want. Quiet, nice bed, extremely helpful staff, easy access to everything you might want to see in Kyoto. The hotel is on a side street off a main shopping street, so it's very quiet, but close to the action. Very nice breakfast in the restaurant on the second floor. My sister-in-law lost her phone in a Tokyo train station and the staff at the hotel even went above and beyond trying to help get it returned.
Stayed 1 night in Apr 2024
Response from Front office manager on Apr 29, 2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji for your recent visit in Kyoto. We appreciate giving a good rating on our hotel's review.We are very pleased to hear that you fully enjoyed your stay with us and the room you stayed was comfortable for you.The Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji is committed to delivering excellence in the hospitality and we are very happy that you were able to leave with that impression. Our staff takes great pride in consistently offering an exceptional experience to our guests.Thank you very much again for your time providing us your feedback which is very important to all of us.We are looking forward to welcoming you again on your future trip to Kyoto.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 3 nights in Apr 2024
Response from Front Office Manager on Apr 28, 2024
Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoj.It brings us great joy to hear that you enjoyed our central yet quiet location. Our hotel is located on a main area which you are able to enjoy shopping and sightseeing. We are also in walking distance to famous Nishiki Food Market where you can enjoy some local foods.Once again, we sincerely appreciate the comment you gave us. We certainly hope to welcome you back again very soon.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Apr 2024
Response from Front Office Manager on Apr 26, 2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji for your recent visit in Kyoto.We appreciate giving a good rating on our hotel's review.It brings us great joy to hear that you enjoyed our central yet quiet location. Our hotel is located on a main area which you are able to enjoy shopping and sightseeing. We are also in walking distance to famous Nishiki Food Market where you can enjoy some local foods.We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

10/10 Excellent

Papa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Spacious, great location.
Stayed 2 nights in Apr 2024
Response from Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji on Apr 25, 2024
Thank you for your perfect rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront Office Manager

10/10 Excellent

Vitaly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have had a pleasant stay in Mitsui Garden hotel.the hotel lobby is decorated in gorgeous Japanese style. Room was clean, modern with all necessary items, Bed was comfortable. The service was outstanding. The hotel is located in the center of Kyoto within 5 min walking distance to market, shopping, restaurants and entertainment. If I ever come back to Kyoto I will stay in this hotel again.
Stayed 6 nights in Apr 2024
Response from Front Office Manager on Apr 24, 2024
Thank you for sharing your positive experience at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji. We are delighted to hear that you enjoyed our Japanese-style lobby, clean and modern rooms, comfortable beds, and outstanding service. Our central location near markets, shopping areas, restaurants, and entertainment venues indeed offers convenience to our guests. We look forward to welcoming you back whenever you return to Kyoto. Warm regards, Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji Front Office Manager

10/10 Excellent

Dylan

Traveled with group
Liked: Cleanliness, staff & service, amenities
One of the best hotels I've had the pleasure of staying in across all my trips to Japan. The staff was genuinely kind and welcoming, even conversing with me and asking questions beyond polite small talk. The room was beautiful, and the baths were serene and clean. Easy to reach from Kyoto-kawaramachi station. I will be coming back on my next visit to Kyoto!
Response from Front office manager on Apr 18, 2024
Firstly, may we express our gratitude for the feedback you gave us and we are also very pleased that you were impressed with our service. The Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji is committed to delivering excellence in the hospitality and we are very happy that you were able to leave with that impression. Our staff takes great pride in consistently offering an exceptional experience to our guests.We are glad to hear that you are satisfied with our location and breakfast.It is also a great pleasure to hear that our large public bath is relaxing after a long day of sightseeing in Kyoto.As you know, our hotel is conveniently located for sightseeing in Gion and Nishiki Market.We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. We look forward to welcoming you back on your next visit to Kyoto.Warm regards,Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so welcoming and kind! We loved the onsen bath area. We used it every day. This hotel was minutes away from the train and popular markets.
Stayed 3 nights in Apr 2024
Response from Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji on Apr 15, 2024
Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji and taking your time to write a wonderful comment.It brings us great joy to hear that you enjoyed our central location and public bath..We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

10/10 Excellent

Alex, Skokie

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was in a good location!
Stayed 3 nights in Apr 2024
Response from Front office manager on Apr 14, 2024
Thank you for making a reservation at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are very honored to receive a perfect rating.We are glad that you liked the location and cleanliness of our hotel.We will continue to strive to improve our services so that we can provide a comfortable space and service in the future, so we look forward to your next reservation.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

8/10 Good

Janine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for shopping and dining experience. Walking distance to Nishiki Market and train station
Stayed 1 night in Apr 2024
Response from Front office manager on Apr 14, 2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji and taking your time to write a valuable comment. We are so pleased to read your review that you fully enjoyed your stay with us.We are glad to hear that you have enjoyed sightseeing a lot. As you know, our hotel is located at very convenient place to many sightseeing spots and easy access to public transportation such as city bus, train and subway. Nearest stations is just 6-7 minutes walking from our hotel. Once again, we sincerely appreciate the comment you gave us. We certainly hope to welcome you back again very soon.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front office manager on Apr 13, 2024
Thank you for your perfect rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Mitsui Garden Hotel Kyoto Kawaramachi

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Office Manager on Apr 12, 2024
Thank you for your perfect rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Mitsui Garden Hotel Kyoto Kawaramachi

10/10 Excellent

Sheila, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has n above average sized room, comfortable firm mattress with feather pillows, and the best Japanese breakfast I have had traveling throughout Japan for 30 days. The onsen was meticulously cleaned and water temperature perfect to sooth my aching legs and feet after a day of 20,000 steps to see the sakura and temples, go to the shopping mall, grab a bite, etc..all conveniently close. The service is impeccable and the value very high for its location near the classic old Gion district and Nishiki market. Just a few blocks from bus station and train. Shopping choices are amazing. I would definitely stay here again, when in Kyoto. Modern, elegant style with traditional service.
Stayed 2 nights in Apr 2024
Response from Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji on Apr 12, 2024
Thank you for sharing your wonderful experience at our hotel. We are glad to hear that you are satisfied with our location and breakfast.It is also a great pleasure to hear that our large public bath is relaxing after a long day of sightseeing in Kyoto.As you know, our hotel is conveniently located for sightseeing in Gion and Nishiki Market.We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. We look forward to welcoming you back on your next visit to Kyoto.Warm regards, Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji Front Office Manager

8/10 Good

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is located very close to Kyoto’s main shopping area and within walking distance to Gion. Our standard room was a bit tight for two with CO luggage but the shower was great and beds were comfortable. We did not dine at the hotel as there are plenty of local options including a GREAT western brkfst restaurant 15 min walk away coffee shops with excellent morning joez
Stayed 4 nights in Apr 2024
Response from Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji on Apr 10, 2024
Thank you for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji, and taking your time to post your rating.We appreciate giving a good rating on our hotel's review.As you know, our hotel is located at very convenient place to many sightseeing spots and easy access to public transportation such as city bus and train.It is our honor to help you have a better experience for your next visit.We hope you had enjoyed them and look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

8/10 Good

Janine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, good location for shopping and dining. So many great restaurants with walking distance, we would stay here
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 8, 2024
Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji and taking your time to write a wonderful comment.It brings us great joy to hear that you enjoyed our central yet quiet location. Our hotel is located on a main area which you are able to enjoy shopping and sightseeing. We are also in walking distance to famous Nishiki Food Market where you can enjoy some local foods.Once again, we sincerely appreciate the comment you gave us. We certainly hope to welcome you back again very soon.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located
Stayed 4 nights in Mar 2024
Response from Front Office Manager on Apr 4, 2024
Thank you for your review to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean hotel in a great area. So much to do nearby and easy to get to transportation. We would gladly stay at this location and with this hotel chain again.
Stayed 6 nights in Mar 2024
Response from Front Office Manager on Apr 4, 2024
Thank you for your having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji and kind review. We are delighted to hear that you enjoyed your stay. We appreciate your positive feedback and look forward to welcoming you back at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji in the future. Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room size is small by western standards but adequate for 2. Amazing location. Umbrella available to guests at no charge for rainy days. Public bath well maintained and stocked with all essential bathing/showering amenities such that we did not use the shower in our room. Highly recommend for those looking to try the Japanese style Onsen.
Stayed 3 nights in Mar 2024
Response from Front office manager on Mar 29, 2024
Thank you very much for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are very pleased to receive a perfect score.The baths are black with dark lighting, which allows guests to relax and feel as if they are meditating.If you have the opportunity to visit Kyoto in a different season, we would be delighted to welcome you back to our hotel.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

JIADER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean. Staff are polite. Food is great. Location is convenient. Very wonderful place to stay. Will visit next time for sure.
Stayed 4 nights in Mar 2024
Response from Front Office Manager on Mar 28, 2024
Thank you for your positive review.We are delighted to hear that you found our rooms clean, our staff polite, and enjoyed the great food at our hotel. Our convenient location aims to provide a wonderful experience for our guests like you. The breakfast you praised is carefully prepared by our chefs every morning with our guests in mind, so we are glad to hear that it suited your taste.We will continue to strive to improve our services with the aim of being a hotel that satisfies all our customers, so we look forward to your next reservation.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji Front Office Manager

10/10 Excellent

Tabitha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Staff is very friendly and courteous. Clean!
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 25, 2024
Thank you for your perfect rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Mitsui Garden Hotel Kyoto Kawaramachi Jokyoj

10/10 Excellent

Rozet Mikaela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful hotel.
Stayed 2 nights in Mar 2024
Response from Front office manager on Mar 19, 2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji for your recent visit in Kyoto. We appreciate giving a perfect rating on our hotel's review.We are glad to know that you enjoyed your stay with us.It brings us great joy to hear that you enjoyed our central yet quiet location.Our hotel is located on a main area which you are able to enjoy shopping and sightseeing. We are also in walking distance to famous Nishiki Food Market where you can enjoy some local foods. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

8/10 Good

Raymond, Niantic

Traveled with partner
Liked: Amenities
This hotel is right across from the Nishiki Market and shopping district. It's within walking distance to. Gion area. The railway systems including the JR line are within walking distance.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on Mar 13, 2024
Thank you for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We would also like to express our gratitude for the high ratings we received in the reviews.Our hotel is located in the downtown area of Shijo Kawaramachi, with good access to sightseeing spots, and there are many restaurants and souvenir shops in the surrounding area, making it ideal for sightseeing in Kyoto.Please stay at our hotel next time you come to Kyoto.We look forward to seeing you again.Mitsui Garden Hotel Kyoto Kawaramachi Jokyojifront office manager

10/10 Excellent

Borwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean hotel, very convenient location
Stayed 3 nights in Mar 2024
Response from Front Office Manager on Mar 13, 2024
Thank you for making a reservation at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are very honored to receive a perfect rating.We are glad that you liked the location and cleanliness of our hotel.We will continue to strive to improve our services so that we can provide a comfortable space and service in the future, so we look forward to your next reservation.Mitsui Garden Hotel Kyoto Kawaramachi Jokyojifront office manager

10/10 Excellent

Mavis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Office Manager on Mar 11, 2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji for your recent visit in Kyoto. We appreciate giving a perfect rating on our hotel's review.Thank you for your perfect rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every part of our stay, including the public baths. Excellent location!
Stayed 4 nights in Mar 2024
Response from Front office manager on Mar 6, 2024
Thank you for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are glad to hear that you were satisfied with location and our public bath facility. It would make you feel relaxed and heal your body got tired from walking for sightseeing all around Kyoto city. We will definitely continue our efforts to provide the best service for our guests putting ourselves into the guest's shoes.Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here! The room was very comfortable, the breakfast was amazing, and the staff was very professional and polite. The surrounding area is full of shopping options and bus stops for easy transportation.
Stayed 3 nights in Feb 2024
Response from Front Office Manager on Mar 4, 2024
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji and high rating to our hotel.We are very honored to receive your compliments and full marks for our staff and public bath.We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable.Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

2/10 Terrible

Anna

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Everything else was amazing, except for the fact that we initially left some of our belongings inside our room to go on a tour, we came back we realized an item was missing from our belongings.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Mar 7, 2024
Thank you very much for choosing Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We have made every effort to ensure that our guests have a pleasant stay, but we have no excuse for receiving such a comment from you.We apologize for the inconvenience caused during your stay.However, we are very happy that the misunderstanding seems to have been resolved.We will continue our efforts to provide more comfortable stay.Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront Office Manager

6/10 Okay

nuttakorn

Traveled with family
Liked: Cleanliness
The hotel is same as last time we visited. Everybody should know before booking this hotel is checkout time is 11:00 not 12:00.
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 27, 2024
Thank you very much for choosing to stay at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji during your trip to Japan. The Check out time for our hotel is 11:00.Check out time is depends on the hotel even it is same group hotel. We are sorry for make you confuse.Although, Thank you for give us a rate.All of our staff are looking forward to having you stay at our hotel again.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

Maxim, East Setauket

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the more modern hotels we stayed at during our trip to Japan. It is conveniently located steps away from the Teramachi shopping area and the excellent Nishiki food market located within. Transportation options are adequate, although getting a cab from the main station to the hotel would probably be a good idea. The breakfast option (extra) is highly recommended -- it really is unlike most -- a high cuisine experience that we thoroughly enjoyed. The public bath is nice and added comfort to our stay. The staff was very helpful. In summary, our family made a good choice.
Stayed 3 nights in Feb 2024
Response from Front Office Manager on Feb 27, 2024
Dear Maxim,Thank you very much for choosing to stay at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji during your trip to Japan. We truly appreciate your positive feedback about our hotel.We are glad to hear that you found our hotel to be modern and conveniently located near the Teramachi shopping area and the Nishiki food market. It's great to know that you enjoyed the breakfast option and found it to be a high cuisine experience. We are also pleased that you found our public bath to be a nice addition to your stay and that our staff was helpful.Once again, thank you for your kind words. We are delighted that your family had a good experience at our hotel.Best regards,Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

Yashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel & probably the best location in Kyoto.
Stayed 3 nights in Feb 2024
Response from Front office manager on Feb 24, 2024
Thank you for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji, and taking your time to post your rating.It is honor to receive a perfect score.We are pleased to hear that you were satisfied with our location.We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

10/10 Excellent

salvador, bellingham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy, comfortable, great service, Convenient location, and everything you you ever need when you’re in Kyoto. Walkable to many areas and tons of shopping. The staff is superb and polite. Highly recommended!
Stayed 2 nights in Jan 2024
Response from Front Office Manager on Feb 21, 2024
Thank you very much for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are very honored to receive a perfect rating.We are very happy to hear your compliments about our hotel's location and staff.We will continue to strive to improve our services so that we can provide a comfortable space and service, so we look forward to your next reservation.Mitsui Garden Hotel Kyoto Kawaramachi Jokyojifront office manager

10/10 Excellent

Elizabeth, New York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great minimal hotel with appropriate ammenities. Very clean and organized. Only thing I would comment is that for 2 people, would be nice for both sides of the bed to have space. One side has lots of room and the other side is very tight to get up. Thanks for everything!
Stayed 3 nights in Jan 2024
Response from Front Office Manager on Feb 13, 2024
Thank you very much for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are also very honored to receive a perfect rating.We were thrilled to read the compliments about our hotel.Regarding the space of the room, we will refer to it when renovating.We will continue to strive to improve our services so that we can provide a comfortable space and service, so we look forward to your next reservation.Mitsui Garden Hotel Kyoto Kawaramachi Jokyojifront office manager

8/10 Good

WY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ambience is peaceful and feels very comfortable. Fresh and clean. I will definitely choose this hotel again.
Stayed 2 nights in Feb 2024
Response from Front office manager on Feb 12, 2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji and taking your time to write a valuable comment. We are so pleased to read your review that you fully enjoyed your stay with us.We are glad if you felt our hotel design and the serene space.Thank you very much again for your time providing us your feedback which is very important to all of us.We are looking forward to welcoming you again on your future trip to Kyoto.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

10/10 Excellent

Tiger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji on Feb 8, 2024
Thank you very much for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are honored to receive a perfect rating.We were touched by the many compliments we received.We will continue to strive to improve our services so that we can provide a comfortable space and service, so we look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment. Front Office Manager

10/10 Excellent

Vito, London

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Mitsui Garden, the staff was very friendly and professional and helped us when baggage delivery was delayed by the courier. The hotel location is very convenient, close to one of main shopping streets and 5 minutes from Ponto-cho. The rooms are new and the hotel has nice sauna/baths facilities.
Stayed 3 nights in Feb 2024
Response from Front Office Manager on Feb 8, 2024
Thank you very much for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are honored to receive a perfect rating.We were touched by the many compliments we received.We will continue to strive to improve our services so that we can provide a comfortable space and service, so we look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment. Front Office Manager

10/10 Excellent

Kuiyi, Upper Arlington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very nice and helpful staff, quiet and clean room, superb breakfast. It will be perfect if there is a laundry room as other Mitsui Garden Hotels,
Response from Front Office Manager on Feb 6, 2024
Thank you very much for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are honored to receive a perfect rating.We were touched by the many compliments we received.We apologize for any inconvenience caused regarding the laundry.It won't be an immediate improvement, but we will try our best to get it closer to perfection.We will continue to strive to improve our services so that we can provide a comfortable space and service, so we look forward to your next reservation.Mitsui Garden Hotel Kyoto Kawaramachi Jokyojifront office manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Everything at this hotel is just perfect! The spa was very relaxing and all services were fab! The hotel generally is very thoughtful and we thoroughly enjoyed our stay. We will be back again!
Stayed 2 nights in Jan 2024
Response from Front Office Manager on Feb 2, 2024
Thank you very much for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are very honored to receive a perfect rating.We will continue to strive to improve our services to satisfy all future customers, so we look forward to your next reservation.Mitsui Garden Hotel Kyoto Kawaramachi Jokyojifront office manager

8/10 Good

Hisako

Liked: Cleanliness, staff & service
The staff were so helpful and polite. It was an affordable hotel within walking distance to all the shops, department stores, high end luxury stores, covered pedestrian shopping streets, restaurants from fast food to Michelin start, etc. Since I stayed at during the Lunar New Year, it was packed with young Chinese university students. The public baths for guests that were open every now night from 3 pm to 10 am. was soooo beautiful and relaxing. The hotel was an overall positive experience and the following criticism is what is preventing me from giving it 5 stars. 1) As another reviewer mentioned, the interior/furnishings of the guest room was not well thought through. The sink that could have been built in the bathroom area was in the middle of the room. Except for the hanging closet niche, all of the drawers were just there to store the amenities the hotel provided, and there were no place to store clothes and stuff, if you were to stay more than a day or two. 2) Although the is a restaurant, there is no lounge area that you can get respite from your small room, and have some tea or coffee. 3) There is absolutely no Laundry service. You have to bring your clothes to the Dry Cleaners or wash your clothes at the Coin Laundry about a 10 minute walk from the hotel.
Stayed 14 nights in Jan 2024
Response from Front office manager on Feb 1, 2024
Thank you for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji, and taking your time to post your rating.It brings us great joy to hear that you enjoyed especially our location and our staff.As you know, our hotel is located at very convenient place to many sightseeing spots and dinning.However, we apologize for the inconvenience caused by the room specifications. We are very sorry that you were not able to get a good night's rest.Our policy is to value the opinions of our customers and use them as a reference in order to provide a higher level of service.Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

Keila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was traditional but with modern takes. The breakfast option is such a cool way to immerse in Japanese culture. I loved this stay will be back.
Response from Front Office Manager on Jan 25, 2024
Thank you for your perfect rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay.It brings us great joy to hear that you enjoyed especially breakfast.Although some of our guests from overseas might feel their taste unaccustomed, we are really pleased to hear that you could enjoy having breakfast at our restaurant.Thank you very much again for your time providing us your feedback which is very important to all of us.We are looking forward to welcoming you again on your future trip to Kyoto.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji

10/10 Excellent

Terence

Stayed 3 nights in Jan 2024
Response from Front office manager on Jan 17, 2024
Thank you for your perfect rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager

8/10 Good

JULIEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is well located, close from many restaurants and all shops. It is also just beside the rail station and other many bus options.
Stayed 3 nights in Dec 2023
Response from Front Office Manager on Jan 9, 2024
Thank you for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji, and taking your time to post your rating. It brings us great joy to hear that you enjoyed especially location.We hope this Kyoto trip becomes unforgettable and exceptional memory for you.We will continue our efforts to provide more comfortable stay.Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
Great location, good sized room, and comfortable bed. Also, loved soaking in the hot bath after a long day of sightseeing. Absolutely would stay again and recommend!
Stayed 4 nights in Dec 2023
Response from Front office manager on Jan 9, 2024
Thank you for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are glad to hear that you were satisfied with location and our public bath facility. It would make you feel relaxed and heal your body got tired from walking for sightseeing all around Kyoto city. We will definitely continue our efforts to provide the best service for our guests putting ourselves into the guest's shoes.Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager