We returned from a cruise and stayed in this hotel. The check-in process was quick and simple. The receptionist obtained all information after scanning our passports. We forgot to bring the adapter to convert our Canadian electronic plugs to the receptacle in Hong Kong. The receptionist provided us an adapter for use during our stay.
The room was very nice, clean and spacious. It faced the Waterloo Street and has plenty of sunlight during the daytime. The bathroom was also quite roomy with all necessary toiletries. The hotel indicated no daily cleaning of the room but would change the towels and replace toiletries if needed. This new policy was fine to us as we usually don't replace the towels everyday to help the environment. Having said that, the cleaning staff, whom we met in the hallway, often offered to change the towels and replace the bottled water for us.
The hotel location was quite convenient with ample restaurants and shops around. It was about 15 minutes walk to a local market, which offered a ample selection of vegetables and fruits. The hotel also offered a shuttle service to the Longham Place in Mongkok, which has plenty of shopping shops and eateries as well as close to the subway station. The shuttle service ran only on the hour and could be more convenient to run twice in the hour.
The check-out process was also quick and simple. The receptionist asked for comments on our stay and invited us back. We would definitely stay in this hotel again.