20 Tak Fung Street, Whampoa Garden, Hunghom, Kowloon
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The rooms are spacious. The furniture is good. The view of the harbor is very nice. The staff is accommodating.
Faisal
Stayed 2 nights in May 2024
Response from Harbour Grand Kowloon Management on May 13, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
My room had a beautiful panoramic view of the harbor
Lisa
Stayed 2 nights in Apr 2024
Response from Harbour Grand Kowloon Management on May 13, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
Response from Harbour Grand Kowloon Management on May 7, 2024
Dear Valued Guest, Thank you very much for sharing this review. Your valuable feedback is most helpful as it serves to identify areas in which we can further improve of our services.Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future.Best wishes,
Response from Harbour Grand Kowloon Management on May 7, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that your stay with us was pleasant. We look forward to welcoming you back next time. Best wishes,
10/10 Excellent
Keily
Apr 28, 2024
Keily
Stayed 2 nights in Apr 2024
6/10 Okay
Daisuke
Traveled with family
Apr 16, 2024
The major issue is check-in. It took us more than 30 mins to check in. Whilst the staff were apologetic about the issue, it’s really bad as they just line you up like an attraction at Disneyland. You’re a captive and can’t choose to not lineup.
Daisuke
Stayed 3 nights in Apr 2024
Response from Harbour Grand Kowloon Management on Apr 22, 2024
Dear Valued Guest, Thank you very much for sharing this review. Your valuable feedback is most helpful as it serves to identify areas in which we can further improve of our services.Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future.Best wishes,
Stay here was fantastic. I got upgraded to a suite room which came with a king bed and a queen sofa bed and two full bath. Clean, bright, many restaurants and shopping close by. MTR is about 7 mins walk, 2 blocks from hotel. Definitely stay here again. Taxi was about $250 from airport.
Soo May
Stayed 2 nights in Apr 2024
Response from Harbour Grand Kowloon Management on Apr 16, 2024
Dear Valued Guest,We thank you for taking the time to share your very detailed review with us. We are glad that you are satisfied with our room and location. Thank you once again for your compliments, and we look forward to welcoming you for another enjoyable stay again in the near future.Best wishes,
10/10 Excellent
ken
Apr 6, 2024
Liked: Property conditions & facilities
Good price for such nice big room
ken
Stayed 1 night in Mar 2024
Response from Harbour Grand Kowloon Management on Apr 8, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
10/10 Excellent
Yau Kong
Apr 4, 2024
Yau Kong
Stayed 1 night in Mar 2024
Response from Harbour Grand Kowloon Management on Apr 26, 2024
Dear Valued Guest,We thank you for taking the time to share your very detailed review with us. We are glad that you are satisfied with our services and facilities. Thank you once again for your compliments, and we look forward to welcoming you for another enjoyable stay again in the near future.Best wishes,
Response from Harbour Grand Kowloon Management on Apr 3, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
Response from Harbour Grand Kowloon Management on Apr 3, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
Response from Harbour Grand Kowloon Management on Mar 25, 2024
Dear Valued Guest, Thank you for staying with us and sharing your kind review of our hotel. We are pleased to know that you appreciate the amazing harbour view just as we do. Located adjacent to Victoria Harbour, it allows us to provide the breathtaking harbour view to our guests for fabulous experience. Thank you again and we cannot wait to welcome you back soon.Best wishes,
Response from Harbour Grand Kowloon Management on Mar 25, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that your stay with us was pleasant. We look forward to welcoming you back next time. Best wishes,
Nice quiet safe area with super convenient transportation
Raymond
Stayed 5 nights in Mar 2024
Response from Harbour Grand Kowloon Management on Mar 15, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that your stay with us was pleasant. We look forward to welcoming you back next time. Best wishes,
Response from Harbour Grand Kowloon Management on Mar 15, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that your stay with us was pleasant. We look forward to welcoming you back next time. Best wishes,
Response from Harbour Grand Kowloon Management on Mar 15, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that your stay with us was pleasant. We look forward to welcoming you back next time. Best wishes,
Good hotel. Just their bathroom is not perfect. The edge of the tub is like one foot wide. It is not easy and can be dangerous to get in and out when slippery. And there isn’t enough hooks for 2 towels and clothes.
Simon
Stayed 7 nights in Feb 2024
Response from Harbour Grand Kowloon Management on Mar 4, 2024
Dear Valued Guest, Thank you very much for sharing this review. Your valuable feedback is most helpful as it serves to identify areas in which we can further improve of our services.Thank you once again for choosing us and we sincerely hope that we will have the pleasure of
2/10 Terrible
david
Business traveler
Feb 28, 2024
Disliked: Amenities
Bunch of morons
david
Stayed 3 nights in Feb 2024
Response from Harbour Grand Kowloon Management on Mar 1, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
The staff were courteous and helpful. The cleaning staff did a wonderful job in our room each day. We had a late evening flight, but checked out the morning and the hotel was accommodating in holding our luggage until we departed for the airport. Hope to stay here again.
louis
Stayed 3 nights in Feb 2024
Response from Harbour Grand Kowloon Management on Feb 20, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
Clean and confortable. The harbor view is nice. The living room of the harbor view suite is ok, but the bedroom and bathroom are small, not like a suite level.
Xiaoming
Stayed 3 nights in Dec 2023
Response from Harbour Grand Kowloon Management on Feb 6, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. In response to your compliment towards our staff, we are most pleased to learn of your appreciation. We are much obliged to your kind words which serve as an encouragement and impetus in our pursuit of excellence. We look forward to having the pleasure of welcoming you back again in the future.
We chose a harbour-view room and even though there were many days with fog, we very much enjoyed looking at our view. The room was spacious, modern, clean and comfortable. It was within walking distance of Whampoa and Hung Mon.
Sharon
Stayed 4 nights in Jan 2024
Response from Harbour Grand Kowloon Management on Feb 6, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. In response to your compliment towards our staff, we are most pleased to learn of your appreciation. We are much obliged to your kind words which serve as an encouragement and impetus in our pursuit of excellence. We look forward to having the pleasure of welcoming you back again in the future.
Really nice hotel, no complaints at all.
Room service food was fine, but not great, specially considering the meaning great alternatives around the area.
Pool was closed due to weather, so can’t judge that.
Santiago
Stayed 5 nights in Jan 2024
Response from Harbour Grand Kowloon Management on Feb 6, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. In response to your compliment towards our staff, we are most pleased to learn of your appreciation. We are much obliged to your kind words which serve as an encouragement and impetus in our pursuit of excellence. We look forward to having the pleasure of welcoming you back again in the future.
Nice Comfortable Room but Average Customer Service
Overall we have a pleasant stay. Room is comfortable and location of the hotel is convenient. Close to MTR and lots of shops and restaurants around. Pity the service of the hotel isn’t up to standard of such a nice hotel. Have to wait long time for checkin and there seem not enough staffs on duty for such a big hotel. Staffs also not appear to be professional in their work. The girl serving us, who didn’t even give us a welcome greet, kept chatting with the girl next to her who was serving other guests which we found quite unprofessional and rude. However we will still be happy to stay in this hotel again because of its location and comfortable room. We do hope the customer service of the hotel can improve in future.
Suk
Stayed 3 nights in Jan 2024
Response from Harbour Grand Kowloon Management on Feb 1, 2024
Dear Valued Guest, Thank you very much for sharing this review. Your valuable feedback is most helpful as it serves to identify areas in which we can further improve of our services.Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future.
Really excellent hotel. Staff friendly and attentive.
Edward
Stayed 2 nights in Jan 2024
Response from Harbour Grand Kowloon Management on Feb 1, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
Response from Harbour Grand Kowloon Management on Jan 29, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
6/10 Okay
Nasib
Jan 15, 2024
Nasib
Stayed 1 night in Jan 2024
Response from Harbour Grand Kowloon Management on Jan 22, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
Response from Harbour Grand Kowloon Management on Jan 22, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
Response from Harbour Grand Kowloon Management on Jan 22, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
The property was nice, comfortable and we had a great view from our room but the bathroom was not as clean as we would have liked and we did find a used bottle of KY that had been left behind. One of the reasons we booked this hotel was for the pool and we should have been told on booking that the pool and spa would be out for annual maintenance
Kirsty
Stayed 2 nights in Jan 2024
Response from Harbour Grand Kowloon Management on Jan 22, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
10/10 Excellent
james
Jan 8, 2024
james
Stayed 1 night in Jan 2024
Response from Harbour Grand Kowloon Management on Jan 22, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
We were very happy with our stay at this hotel. Super convenient with all the restaurants around the area, and MTR station is a 2 minute walk from the hotel.
Angel
Stayed 10 nights in Dec 2023
Response from Harbour Grand Kowloon Management on Jan 9, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
Whilst this hotel is rated as 5 star. I clearly paid for the view only. The room lacked those 5 star extras one expects of a 5 star hotel, e.g it had pump bottle body wash and shampoo on wall. However the food at both restaurants was excellent and service provided by all hotel staff was impeccable.
Margaret
Stayed 3 nights in Jan 2024
Response from Harbour Grand Kowloon Management on Jan 9, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
Response from Harbour Grand Kowloon Management on Jan 9, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
Response from Harbour Grand Kowloon Management on Jan 9, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
Response from Harbour Grand Kowloon Management on Jan 2, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
8/10 Good
Julie
Dec 24, 2023
Julie
Stayed 1 night in Dec 2023
Response from Harbour Grand Kowloon Management on Jan 2, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
Response from Harbour Grand Kowloon Management on Jan 2, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
Response from Harbour Grand Kowloon Management on Jan 2, 2024
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that your stay with us was wonderful and that you enjoyed the stunning harbour view of your room. We look forward to welcoming you back next time.
The staff is not professional. The greeting front desk personnel is not very polite and not quite willing to assist... then my shoulder was hit badly by the elevator doors.. complain to the front desk... all they did is offering me ice.....
Verified traveler
Stayed 2 nights in Nov 2023
Response from Harbour Grand Kowloon Management on Dec 1, 2023
Thank you for choosing to stay with us, and we appreciate you taking time to give us the feedback. We will take immediate actions for further improvement regarding the areas you mentioned. Your comments are very much appreciated and certainly do assist us in maintaining the standards we require. We look forward to welcoming you again in the near future.
Response from Harbour Grand Kowloon Management on Dec 1, 2023
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
We were assigned a tower room which required extra walking, and the room was much smaller, we went back to checkin and requested a room not in the tower and a bigger room, not sure why we had to go through the hazzle as we stayed a week ago. As senior and difficulty in walking, we were a bit upset
tony
Stayed 8 nights in Nov 2023
Response from Harbour Grand Kowloon Management on Dec 1, 2023
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
6/10 Okay
Natalia, Berkeley
Traveled with partner
Nov 22, 2023
Disliked: Staff & service, amenities
Nice promenade outside the hotel. Limited dining in the area.
Natalia
Stayed 3 nights in Nov 2023
Response from Harbour Grand Kowloon Management on Dec 1, 2023
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
6/10 Okay
Sheryl
Traveled with partner
Nov 20, 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Internet access is very poor. I have never stayed at a hotel where I could not log in to my business VPN or where regular internet access was so slow. Get another internet plan if you plan on working while staying at this hotel
If you are just vacationing it is a 5 star property
Sheryl
Stayed 4 nights in Nov 2023
Response from Harbour Grand Kowloon Management on Dec 1, 2023
Dear Valued Guest,Thank you for choosing to stay with us, and we appreciate you taking time to give us the feedback. We will look into the areas you mentioned immediately and share your comments with our concerned department for continued improvement. Thank you again and we look forward to welcoming you back in the future.
The hotel was lovely and extremely well organized. We arrived early in the morning from a 20 hour flight from the US. They allowed us early check-in to our room and even gave us a room upgrade for no extra charge. I lost my iPad charger and was given directions to a store to get a replacement. The store was walkable so I set out on my own and was successful finding and replacing my lost adapter. We had the fixe price dinner in the restaurant and we’re very happy with both the quality of food and the service. I would definitely stay here again and recommend this hotel to my friends.
Constance
Stayed 1 night in Nov 2023
Response from Harbour Grand Kowloon Management on Dec 1, 2023
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
Response from Harbour Grand Kowloon Management on Nov 11, 2023
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
Response from Harbour Grand Kowloon Management on Oct 27, 2023
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
Response from Harbour Grand Kowloon Management on Oct 24, 2023
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
Response from Harbour Grand Kowloon Management on Oct 24, 2023
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
Response from Harbour Grand Kowloon Management on Oct 20, 2023
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are concerned of the areas which failed to meet your expectations and we will share with the management for further possible enhancement. Please accept our apologies for the inconvenience caused to you. We appreciate your valuable feedback as it is only through your comments we would be able to improve our service standards. We look forward to welcoming you back in the future. Best wishes,Harbour Grand Kowloon Management