Dear jo, thank you very much for taking the time to rate our resort and stay, we look forward to welcoming you back. Sincerely.

Dear Wai Wen Vivian, thank you for your feedback on Hotels.com on your recent stay at the Anantara Bophut Koh Samui Resort. A great pleasure to discover, you had such a wonderful time. We look forward to welcoming you back for another wonderful vacation. Samui Greetings, Juliane Päch, Resort Manager

Dear Guest, Thank you for staying with us and for sharing your review online. We hope to see you back and have the chance to serve you better. Best regards, Andrea Orru’ Resort Manager

尊敬的宾客， 感谢您抽出宝贵的时间来完成对您近期入住苏梅岛安纳塔拉度假会体验的网上调查。因为只有通过这样的反馈，我们才能够不断地审查我们提供的设施和服务，以确保它们满足我们客人的期望。 非常遗憾听到关于您对酒店客房设施的不满，。我们将对房间按时进行维修，由此造成的不便，我表示十分抱歉。 再次感谢您的宝贵意见，如果我可以能提供任何进一步的协助，请随时直接与我联系。 此致， Andrea 度假村经理

Dear Traveler, Thank you for taking the time to share your experience on the social media. We are very pleased that you found our resort very comfortable and convenient and that you liked our Anantara Spa. We are also pleased that you have enjoyed our morning breakfast and dinner options. Thank you for staying with us and we hope to see you back very soon. Sunny regards from Koh Samui island! Lutz Mueller General Manager

Dear Agnes, Thank you for taking the time to share your experience and feedback on the social media. Bophut is a great spot on Koh Samui island, and Fisherman’s Village just a short walk from our resort with many dining spots and local souvenir shops to visit. Also our infinity pool overlooking the beach and ocean truly a great way to relax and unwind. In regards to the room arrangement, I am sorry that we were not able, due availability, to accommodate your request, moreover please accept my apologies in regards to the customer service delivered from one of the team member. Our Front Office manager has been informed and action taken. Thank you for your constructive feedback related to the bed not being comfortable and some of the furniture in needs of touch up, all well noted and action will be taken. Despite the above, we all look forward to welcoming you back very soon, to discover more of our offerings.. Sunny regards Koh Samui Island! Lutz Mueller General Manager

亲爱的Jian， 我们非常感谢您抽出时间来分享您的度假体验。 请接受我们的道歉，我们家政和园艺队已被告知关于您房间的清洁度和在海滩发现的垃圾。伤心地听到关于度假村入口的莲池入口，但是我们有一个过滤系统日常运作。我完全理解您对房间的无奈，也应该联系您便能够避免等待时间。我欣赏您的意见，这将帮助我们改进和避免重复。 尽管有上述的问题，我们希望能有机会欢迎您回到安纳塔拉度假酒店，如果您想分享更多详情，请随时通过电子邮件与我联系。 谢谢 Lutz Mueller 总经理

Dear Jackson Greetings from Anantara Bophut Resort & Spa What a great review! On behalf of our entire team I would like to thank you very much for posting such an excellent review after your stay with us. We are very happy to see that you enjoyed your time with us and liked the BBQ night with the Fireshow on our beach, it is one of our culinary highlights during the week alongside with our Seafood Market & our "Taste of Siam" night . We are looking forward to be the hotel of your choice again during your next visit to Koh Samui With kind regards Christian Gerart General Manager

Dear Valued traveller Greetings from Anantara Bophut Resort & Spa We would like to thank you very much for having shared your experiences with us and all other readers. We fully agree that the landscape and the location of our resort are one of our biggest strength. We are glad to see that you had a great time and we hope to welcome you back in the future. With kind regards Christian Gerart General Manager 尊敬的旅客 从苏梅岛安纳塔拉水疗度假村的问候 我们要非常感谢你为被分享您的经验与我们所有其他读者。 我们完全同意，景观和我们的度假酒店的位置是我们最大的优势之一。 我们很高兴地看到，你有一个伟大的时间，我们希望欢迎你回到未来。 随着亲切的问候 Christian Gerart General Manager

Dear Valued guest Thank you very much for having taken the time to post your review here. It is a pleasure reading that you enjoyed your stay with us and we would sincerely hope to welcome you back in the future. With kind regards Christian Gerart General Manager

Dear Valued guest On behalf of our entire team I would like to thank you for sharing your experiences with us here on this platform. We are happy to see that you had a great time and enjoyed your stay with us. We are looking forward to have you back as our guest. With kind regards Christian Gerart General Manager

Dear Michael,Thank you very much for taking the time to share your valuable feedback about your recent stay at Anantara Bophut.We are delighted to hear that you had an overall enjoyable stay and that the excellent location, the nice garden and pool area, as well as the impeccable service have left a lasting impression on you.Please do accept our sincere apologies that you found the resort to be too crowded during your stay, as we were running on very high occupancy and that this was not what you were looking for.Thank you also for your constructive feedback on our rooms and the need of refurbishment. Together with our design team, we are currently working on a design enhancement, which I am certain will be to your liking for a future stay with us.Already now, the team and I are very much looking forward to welcoming you again in the near future and wish you all the very best until then.Warm regardsThomas - General Manager

Cher Florian, Nous tenons à vous exprimer notre sincère gratitude pour le temps que vous avez pris pour partager votre expérience à l'Anantara Bophut. Nous sommes ravis d'apprendre que votre séjour a été à la hauteur de vos attentes et que vous avez pleinement apprécié les différents aspects de notre établissement. C'est un grand plaisir de lire vos commentaires élogieux sur notre accueil chaleureux, en particulier la mention de Sandy qui a veillé à ce que votre séjour soit mémorable du début à la fin. Nous sommes ravis de constater que notre équipe a su répondre à vos besoins, et nous transmettrons vos éloges à Sandy et à l'ensemble du personnel. Nous sommes également ravis que vous ayez pu bénéficier d'un surclassement en Suite Junior Garden View. La satisfaction de nos clients est notre priorité, et nous sommes ravis que vous ayez apprécié l'architecture grandiose, les jardins, ainsi que l'accès facile à la plage et aux équipements. Recevoir des commentaires positifs sur la diversité et la qualité de notre petit déjeuner est une source de fierté pour nous, et nous sommes enchantés que cela ait contribué à rendre votre séjour mémorable. Nous sommes ravis d'avoir pu accommoder votre demande de late check-out jusqu'à 14h et que cela ait ajouté à la satisfaction globale de votre séjour. Nous comprenons votre regret de ne pas être resté plus longtemps, mais soyez assuré que nous serions ravis de vous accueillir à nouveau pour une expérience tout aussi exceptionnelle, si ce n'est meilleure, lors de votre prochain séjour. Au nom de toute l'équipe, merci de nous avoir choisis et de partager votre expérience. Nous attendons avec impatience le plaisir de vous accueillir à nouveau à l'Anantara Bophut Koh Samui. Bien cordialement, Thomas - Directeur Général

Dear Gagandeep,Thank you very much for your wonderful 5 star review about your recent stay at Anantara Bophut.We are thrilled to hear that you had an amazing time with us and that the beautiful property with its great location and our attentive team have left a lasting impression on you. I will happily share your praise with them as an additional motivation for their passion and dedication.It has been a great pleasure being your hosts and the team and I are very much looking forward to welcoming you again in the near future.Warm regardsThomas - General Manager

Dear Marie-Pierre,Thank you very much for taking the time to share your valuable feedback about your recent stay at Anantara Bophut.We are very happy to hear that you had an overall enjoyable experience, however would like to apologize for not having been able to fully live up to your expectations.Our resort offers a great variety of different room categories, ranging from 32 to 80 sqm. This allows all of our guests to choose what is best suited for them and I am very sorry that your room didn't fully meet your expectations. I have noted that for a future stay you would prefer to stay in a bigger room, which we will be happy to accommodate.During your stay at our resort, Koh Samui was in a very high season, which means that a lot more travelers can be encountered on the island. Bophut beach is a really nice stretch, which usually doesn't have a lot of tourists, except for fisherman's village. For us, being close by, but not in the middle of it, usually ensures that our guests very much appreciate the calm environment. I am so sorry to hear that you didn't enjoy your time on our beach and would be happy to find a great solution for it during your next stay with us.Thank you once again for choosing to stay with us and we hope that we get to welcome you again in the near future. Until then, if I may be of any personal assistance, please do not hesitate to contact me any time.Warm regardsThomas - General Manager

Dear Shane,Thank you very much for your wonderful review about your recent stay at Anantara Bophut.We are delighted to read that you had an amazing time and that you very much appreciated the wonderful location of the resort, as well as it being the best spot on Bophut Beach.The team and I are very much looking forward to welcoming you again in the near future and wish you all the very best until then.Warm regardsThomas - General Manager

Dear Khun Anonymous,Warm your greetings from Anantara Bophut Koh Samui Resort and thank you for sharing your kind review on Hotel.com.Such positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay.We're delighted to receive such a glowing review rating! and we hope to have the pleasure of welcoming you again very soon. We are incredibly proud of the team here and their capacity to continually impress.We look forward to welcoming you back soon and to making next stay even more enjoyable and memorable.

Dear Khun Nigel,Warm your greetings from Anantara Bophut Koh Samui Resort and thank you for sharing your kind review on Hotel.com.Please accept my deepest apologies for any inconvenience you experienced during your stay. Guest satisfaction is of the utmost importance to us and I am concerned to hear that your stay with us did not live up to your expectations.Please rest assured that I am investigating all of the issues you raised and will take every action necessary to improve our services.Once again I sincerely apologise for any dissatisfaction you experienced and do hope that we will have the pleasure of showing you the very best of our hospitality in the future.

Dear Khun kastur,Warm your greetings from Anantara Bophut Koh Samui Resort and thank you for sharing your kind review on Hotel.com.Please accept my deepest apologies for any inconvenience you experienced during your stay. Guest satisfaction is of the utmost importance to us and I am concerned to hear that your stay with us did not live up to your expectations.Please rest assured that I am investigating all of the issues you raised and will take every action necessary to improve our services.Once again I sincerely apologise for any dissatisfaction you experienced, and do hope that we will have the pleasure of showing you the very best of our hospitality in the future.

Dear Valued Guest, Greetings from Anantara Bophut Koh Samui We were not able to identify your stay and are thus not sure why the feedback is so negative. Our guests are generally very satisfied and we'd really like to know what happened during your stay.Especially whether it was related to Covid-19 which is not within our control. Please do reach out as we'd like to resolve the issues. Best, Thom Best, Thom

Dear Jes, Our apologies for not meeting your expectations during your recent stay. The rooms at our resort could be considered small starting at 32 square meters for the Premier Garden View Room. However we also offer units which are much larger such as the spacious Garden View Suite (64SQM) and Anantara Beachfront Pool Suite (80SQM). The feedback of our guests is generally really positive, our apologies you did not feel the same way. With kind regards