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Great location for easy access where I was working for the week and to downtown as well. Room was very clean and the hotel seems very new. Front desk staff was very friendly during my check.
Dear Evangelia,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be very friendly and that you appreciated the cleanliness of our hotel.We look forward to welcoming you back for another enjoyable stay whenever your travels bring you our way.Sincerely, -Guest Services.
Dear Barb, Thank you for sharing your feedback with us! We're delighted to hear that you found our hotel to be a wonderful and safe spot for your stay.Ensuring the safety and comfort of our guests is always our top priority, and we're thrilled that we could provide you with a positive experience during your time with us.We hope to have the opportunity to welcome you back for another wonderful stay in the future.Sincerely, -Guest Services.
Response from Brittany C. - Front Office Manager on Feb 26, 2024
Dear Luong-Man,Thank you so much for taking the time to leave us a 5-star review! We're absolutely thrilled to hear that you had a fantastic experience during your stay with us.Ensuring our guests' satisfaction is our top priority, and it's truly rewarding to know that we were able to meet and exceed your expectations. Your positive feedback motivates us to continue delivering exceptional service and maintaining the high standards that we're known for.We sincerely appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,
10/10 Excellent
Michael
Traveled with family and small children, Traveled with family
Response from Brittany C. - Front Office Manager on Feb 26, 2024
Dear Michael,Thank you so much for taking the time to leave us a 5-star review! We're absolutely thrilled to hear that you had a fantastic experience during your stay with us.Ensuring our guests' satisfaction is our top priority, and it's truly rewarding to know that we were able to meet and exceed your expectations. Your positive feedback motivates us to continue delivering exceptional service and maintaining the high standards that we're known for.We sincerely appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,
Safe, quiet, and clean. The hotel is located in an industrial park area with easy access, but guests will require their private transportation to downtown and nearby attractions and restaurants.
Victor
Stayed 2 nights in Feb 2024
Response from Brittany C. - Front Office Manager on Feb 26, 2024
Dear Victor,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel safe, quiet, and clean during your stay. We understand that our location in an industrial park area provides easy access, although we do recommend private transportation for guests wishing to explore downtown and nearby attractions and restaurants.We appreciate your feedback and hope to have the opportunity to welcome you back for another pleasant stay in the future.Warm Regards,
Response from Brittany C. - Front Office Manager on Feb 26, 2024
Dear Chris,Thank you so much for taking the time to leave us a 5-star review! We're absolutely thrilled to hear that you had a fantastic experience during your stay with us.Ensuring our guests' satisfaction is our top priority, and it's truly rewarding to know that we were able to meet and exceed your expectations. Your positive feedback motivates us to continue delivering exceptional service and maintaining the high standards that we're known for.We sincerely appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,
Response from Brittany C. - Front Office Manager on Feb 26, 2024
Dear Martin,Thank you so much for taking the time to leave us a 10 out of 10 review! We're absolutely thrilled to hear that you had a fantastic experience during your stay with us.Ensuring our guests' satisfaction is our top priority, and it's truly rewarding to know that we were able to meet and exceed your expectations. Your positive feedback motivates us to continue delivering exceptional service and maintaining the high standards that we're known for.We sincerely appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,
Response from Brittany C. - Front Office Manager on Feb 26, 2024
Dear John,Thank you so much for taking the time to leave us a 10 out of 10 review! We're absolutely thrilled to hear that you had a fantastic experience during your stay with us.Ensuring our guests' satisfaction is our top priority, and it's truly rewarding to know that we were able to meet and exceed your expectations. Your positive feedback motivates us to continue delivering exceptional service and maintaining the high standards that we're known for.We sincerely appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,
Response from Brittany C. - Front Office Manager on Feb 26, 2024
Dear Ashkon,Dear Guest,Thank you for sharing your feedback with us. We're thrilled to hear that you found our facilities clean and our staff friendly during your stay. Ensuring a welcoming and comfortable experience for our guests is our top priority, and we're glad we could meet your expectations.We look forward to welcoming you back for another enjoyable stay in the future.Warm Regards,
Response from Brittany C. - Front Office Manager on Feb 26, 2024
Dear Like,Thank you so much for taking the time to leave us a 5-star review! We're absolutely thrilled to hear that you had a fantastic experience during your stay with us.Ensuring our guests' satisfaction is our top priority, and it's truly rewarding to know that we were able to meet and exceed your expectations. Your positive feedback motivates us to continue delivering exceptional service and maintaining the high standards that we're known for.We sincerely appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,
Response from Brittany C. - Front Office Manager on Feb 26, 2024
Dear Janet,Thank you so much for taking the time to leave us a 5-star review! We're absolutely thrilled to hear that you had a fantastic experience during your stay with us.Ensuring our guests' satisfaction is our top priority, and it's truly rewarding to know that we were able to meet and exceed your expectations. Your positive feedback motivates us to continue delivering exceptional service and maintaining the high standards that we're known for.We sincerely appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,
8/10 Good
Fermin
Traveled with family
Feb 4, 2024
Best new place in Kingston
Great property - very friendly staff - room noisy something electric or pipes kept engaging in the middle of the night
Fermin
Stayed 1 night in Feb 2024
Response from Brittany C. - Front Office Manager on Feb 8, 2024
Dear Fermin,Thank you for taking the time to share your review with us. We're pleased to hear that you enjoyed our property and found our staff to be friendly. However, we apologize for any inconvenience caused by the noise disturbance during your stay. Our team takes guest comfort seriously, and we'll certainly investigate the issue with the noise you experienced, whether it's related to electrical systems or plumbing, to ensure it's addressed promptly.Your feedback is invaluable to us, and we appreciate your understanding. Please don't hesitate to reach out to us directly if there's anything we can do to make your next stay more comfortable. We hope to have the opportunity to welcome you back for a more peaceful and enjoyable experience in the future. Thank you for choosing to stay with us!
Very clean and nice hotel in Kingston.
I stay in hotels everywhere in Canada for business. Staff at this hotel is A++
Office
Stayed 1 night in Feb 2024
Response from Brittany C. - Front Office Manager on Feb 8, 2024
Dear Office,Thank you for sharing your review! We're thrilled to hear that you found our hotel in Kingston to be very clean and pleasant. Providing a comfortable and pristine environment for our guests is a top priority for us.Additionally, we're delighted that you had a positive experience with our staff. Ensuring excellent customer service is something we take great pride in, and we're thrilled to receive your A++ rating for our team.We appreciate your business and the kind words you've shared. It's always a pleasure to accommodate guests like you who appreciate our efforts. We look forward to welcoming you back on your next business trip to Kingston. Thank you for choosing to stay with us!
Response from Brittany C. - Front Office Manager on Feb 8, 2024
Dear Erica,Thank you for taking the time to leave us a 5/5 rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing top-notch service and ensuring our guests have a comfortable and enjoyable stay is always our goal. If there's anything specific you loved about your time with us or any areas where we can improve even further, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for another fantastic stay in the future!
Perfect hotel to stop while on route to your destination; pet friendly, clean and new, rooms very spacious.
Amelie
Stayed 1 night in Dec 2023
Response from Brittany C. - Front Office Manager on Jan 27, 2024
Dear Amelie,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our hotel served as the perfect stop on your journey. Our commitment to providing a clean and pet-friendly environment is of utmost importance, and we're delighted that you found our rooms spacious and new.It's always a pleasure to receive such positive feedback, and we appreciate your kind words. If your travels bring you back to this area, we would be honored to welcome you again. Safe travels, and thank you for choosing our hotel!
Response from Brittany C. - Front Office Manager on Jan 19, 2024
Dear Richard,Thank you for taking the time to rate our hotel with a perfect score of 5/5! We're thrilled to see that you had a wonderful experience during your stay. Your positive feedback is truly appreciated, and it motivates our team to continue providing excellent service.We hope to have the pleasure of welcoming you back in the future for another exceptional stay. If you ever have any specific comments or suggestions to share, please feel free to let us know. Your satisfaction is our priority.Once again, thank you for choosing our hotel, and we look forward to hosting you again soon.Kind Regards,
Was a nice hotel, we really liked it. The staff were great, the hotel was clean and comfortable, however the parking was terrible due to the weather.
Ashleigh
Stayed 1 night in Jan 2024
Response from Brittany C. - Front Office Manager on Jan 17, 2024
Dear Ashleigh,Thank you for your positive review and for choosing our hotel for your stay. We're delighted to hear that you had an enjoyable experience, particularly appreciating our friendly staff and the overall cleanliness and comfort of our hotel.We understand that parking can be challenging, especially in inclement weather. We apologize for any inconvenience this may have caused during your stay. Your feedback is valuable, and we will certainly assess how we can improve the parking situation, particularly in adverse weather conditions.We appreciate your understanding and patience, and we hope to have the pleasure of welcoming you back for another great stay in the future.Best regards,
Response from Brittany C. - Front Office Manager on Jan 17, 2024
Dear David,Thank you so much for taking the time to share your wonderful 5/5 review! We are absolutely thrilled to hear that you had an exceptional experience during your stay with us.It's fantastic to know that we met or exceeded your expectations. Our team works hard to provide a memorable and comfortable stay for our guests, and it's rewarding to see that reflected in your feedback.If there's anything specific that stood out to you or any particular team member who made your stay special, please feel free to share. We love recognizing our staff for their outstanding service.We genuinely appreciate your positive rating, and we look forward to the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,
Response from Brittany C. - Front Office Manager on Jan 17, 2024
Dear Cheryl,Thank you so much for taking the time to share your wonderful 5/5 review! We are absolutely thrilled to hear that you had an exceptional experience during your stay with us.It's fantastic to know that we met or exceeded your expectations. Our team works hard to provide a memorable and comfortable stay for our guests, and it's rewarding to see that reflected in your feedback.If there's anything specific that stood out to you or any particular team member who made your stay special, please feel free to share. We love recognizing our staff for their outstanding service.We genuinely appreciate your positive rating, and we look forward to the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,
Response from Brittany C. - Front Office Manager on Jan 17, 2024
Dear Tanya,Thank you so much for taking the time to share your wonderful 5/5 review! We are absolutely thrilled to hear that you had an exceptional experience during your stay with us.It's fantastic to know that we met or exceeded your expectations. Our team works hard to provide a memorable and comfortable stay for our guests, and it's rewarding to see that reflected in your feedback.If there's anything specific that stood out to you or any particular team member who made your stay special, please feel free to share. We love recognizing our staff for their outstanding service.We genuinely appreciate your positive rating, and we look forward to the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,
10/10 Excellent
Audrey
Jan 5, 2024
Audrey
Stayed 1 night in Jan 2024
Response from Brittany C. - Front Office Manager on Jan 9, 2024
Dear Audrey,Thank you immensely for your outstanding 5/5 rating! We're absolutely thrilled to hear that your experience at our hotel met and exceeded your expectations. Our team works diligently to ensure every guest feels welcomed and valued, and it's genuinely gratifying to know that we succeeded in providing you with a memorable stay.Your positive feedback means the world to us and serves as a tremendous motivation for our continued commitment to excellence. Should your travels bring you back this way, we'd be honored to welcome you once again for another exceptional stay.Kind Regards,
Response from Brittany C. - Front Office Manager on Jan 3, 2024
Dear Sasha,I would like to personally thank you for taking the time to leave us your review about your recent experience at our newly built property. At the Holiday Inn Express Kingston West, our whole team strives to be the best, ensuring all our guests leave us with nothing but a great, memorable experience and it is only through reviews and feedback such as your own that we can achieve that goal. Thank you again for your review and feedback, we will look forward to welcoming you back again the next time you are in Kingston. Kind Regards,
10/10 Excellent
ahmed
Dec 30, 2023
ahmed
Stayed 2 nights in Dec 2023
Response from Brittany C. - Front Office Manager on Jan 27, 2024
Dear Ahmed,Thank you for your 5 out of 5 rating! We hope to welcome you back again soon!Kind Regards,
10/10 Excellent
Seyed amir
Traveled with family and small children, Traveled with family
Super clean,family ambient and friendly staff, strongly recommend this hotel.
Seyed amir
Stayed 1 night in Dec 2023
Response from Brittany C. - Front Office Manager on Jan 3, 2024
Dear Seyed,I would like to personally thank you for taking the time to leave us your review about your recent experience at our newly built property. At the Holiday Inn Express Kingston West, our whole team strives to be the best, ensuring all our guests leave us with nothing but a great, memorable experience and it is only through reviews and feedback such as your own that we can achieve that goal. Thank you again for your review and feedback, we will look forward to welcoming you back again the next time you are in Kingston. Kind Regards,
Response from Brittany C. - Front Office Manager on Jan 3, 2024
Dear Dan,I would like to personally thank you for taking the time to leave us your review about your recent experience at our newly built property. At the Holiday Inn Express Kingston West, our whole team strives to be the best, ensuring all our guests leave us with nothing but a great, memorable experience and it is only through reviews and feedback such as your own that we can achieve that goal. Thank you again for your review and feedback, we will look forward to welcoming you back again the next time you are in Kingston. Kind Regards,