Seasonal outdoor pool

Reviews of Hotel Lotus

3 out of 5
Hotel Lotus
3830 Blue Ridge Cut Off, Kansas City, MO

Reviews

7.4

Good

Rating 10 - Excellent. 764 out of 2091 reviews" "
Rating 8 - Good. 585 out of 2091 reviews" "
Rating 6 - Okay. 308 out of 2091 reviews" "
Rating 4 - Poor. 200 out of 2091 reviews" "
Rating 2 - Terrible. 234 out of 2091 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
It is far too hot outside for the ac to be down for at least as long as my significant and I stayed. Furthermore, the conditions onsite were obviously in violation of multiple state codes. The inside of our hotel room, was sticky, moist, and just plainly uninhabitable by anyone of warm blood. To add to this, the window in the room we stayed had no screen, being on the 4th level with no air conditioning we were forced to utilize this open window to have any hope of not sweating through our underwear. This, coupled with the only accommodation being a cheap, 15 dollar fan, left us wanting something more for the nearly 300$ spent for the nights stayed. As a side note, who in the hell requests a 100$ hold to stay at a hotel.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 2, 2024
Dear Guest,We're deeply sorry for the unacceptable conditions you experienced during your stay. It's concerning to hear about the lack of air conditioning, the state of your hotel room, and the absence of a window screen. Your comfort and satisfaction are our top priorities, and we regret that we fell short in providing a comfortable environment for you. We take your feedback seriously and will address these issues promptly to ensure improvements are made. Regarding the security deposit, we apologize for any inconvenience caused and will review our policies to ensure they align with guest expectations. We appreciate your feedback and hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

4/10 Poor

Gregory

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was no air conditioning
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 2, 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience faced by you. Your concerns have been noted and forwarded to our team for improvement. We will hope you to give us another chance to improve our services to serve you better in the future.

4/10 Poor

Tracey

Business traveler, Traveled with partner
Disliked: Amenities
No air-conditioning
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 30, 2024
Dear Guest,We apologize for any inconvenience you experienced with the air-conditioning during your stay. Your comfort is important to us, and we're committed to addressing this issue promptly. Please rest assured that we'll take immediate steps to ensure your next visit is more comfortable.Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

10/10 Excellent

pam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to find, right off the Interstate.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Guest,We're pleased to hear that our hotel's location was easy for you to find, right off the Interstate. Providing convenient access for our guests is important to us, and we're glad we met your expectations in this regard. Thank you for your feedback, and we hope to welcome you back for another comfortable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a Great Hotel. Super Clean, Friendly, helpful efficient Staff - both front desk and the help staff. Breakfast was super great - ample, hot food with many options. My number 1 choice for the Kansas City MO area.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you had such a great experience during your stay. Providing clean accommodations, friendly service, and a delicious breakfast is our priority, and we're thrilled that we exceeded your expectations. Your loyalty and recommendation mean a lot to us, and we look forward to welcoming you back as your number one choice in the Kansas City, MO area. If there's anything else we can do to make your future stays even more enjoyable, please let us know.Sincerely,Hotel Manager

8/10 Good

Gerard

Liked: Cleanliness, property conditions & facilities
It was conveniently close to the ballpark and easy to get to. However I could not
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Guest,Thank you for sharing your feedback. We're glad to hear that our hotel's proximity to the ballpark and ease of access were convenient for your needs. If there's anything specific you were unable to do or if you have any further feedback, please feel free to let us know. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

4/10 Poor

Carolyn, Sioux City

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property has gone downhill. When it was Drury it was nice, not now though. It was cold in our room, told front desk and they said the boilers were shut off for the season! OK?! They offered space heater, but told us only to plug into outside wall outlet or all rooms ending in 8 would blow a fuse! NOT SAFE! Space heater was loud and would get hot, then cold. Got no sleep.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 25, 2024
Dear Guest,We're truly sorry to hear about your disappointing experience during your recent stay. Your feedback is concerning, and we apologize for any inconvenience caused by the issues with the room temperature and the space heater provided. Rest assured, we take safety seriously, and we will investigate these matters further to ensure that appropriate measures are taken to address them. We appreciate you bringing this to our attention and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 25, 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed the service provided during your stay. Providing excellent service is our priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excellent

McKayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 26, 2024
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Charlene

Traveled with partner
Liked: Cleanliness, staff & service
Beautiful lobby area. Nice rooms for the cost.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 24, 2024
Dear Guest,Thank you for leaving a 5-star rating! We're delighted to hear you appreciated our beautiful lobby and considered our rooms to be excellent value for money. We strive to provide a comfortable and friendly environment for all of our visitors, and we are glad that you had a pleasant stay with us. We hope to welcome you again for another excellent visit in the future!

10/10 Excellent

Jill

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time! Beautiful room. The walk to the stadium was perfect!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 24, 2024
Dear Guest,Thank you for sharing your wonderful experience with us! We're delighted to hear that you had a great time and enjoyed your beautiful room. It's fantastic that the walk to the stadium was convenient for you. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

8/10 Good

Darla

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Free breakfast was very good.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 22, 2024
Dear Guest,Appreciate your 4-star rating! I'm glad to see that you liked our breakfast. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!

10/10 Excellent

Lissette

Traveled with family
Great!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 21, 2024
Dear Guest,Thank you for your review! We're glad you enjoyed your stay. Sincerely,Hotel Manager

10/10 Excellent

allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in really good shape, with a comfortable bed and clean facilities. I only wish I had a longer stay in order to utilize the pool and other amenities.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our property to be in good shape with comfortable amenities. We're sorry you couldn't stay longer to enjoy all the amenities, but we hope to welcome you back soon for a longer stay so you can fully utilize everything we have to offer. Your satisfaction is our priority, and we look forward to your next visit.Sincerely,Hotel Manager

8/10 Good

daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the stadium Smell of the room
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Dear Guest,We're glad to hear that our hotel's proximity to the stadium was convenient for you. However, we apologize for any unpleasant smells in your room. Maintaining a fresh and clean environment is a top priority for us, and we will address this issue promptly. Thank you for bringing it to our attention, and we hope to have the chance to provide you with a more enjoyable stay in the future.Sincerely,Hotel Manager

4/10 Poor

Romualdo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
hotel is very old
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Dear Guest,Thank you for your feedback. We acknowledge that our hotel is older and understand that it may not meet everyone's preferences. We continually strive to maintain the comfort and cleanliness of our facilities to ensure a pleasant stay for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

8/10 Good

Margarita

Convenient
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Guest,Thank you for your feedback. We're pleased to hear that you found our hotel convenient for your needs. Ensuring convenience for our guests is important to us, and we're glad we could meet your expectations in this regard. We appreciate your review and hope to welcome you back for another convenient stay in the future.Sincerely,Hotel Manager

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well maintained. This is an old-ish building but has been kept up well by the current owners. I had everything I needed - comfortable bed, pretty good pillows, working bathroom fixtures. The pool area is under construction, but that was not a problem for me.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Dear Guest,Many thanks for your 4-star review and for sharing your experience! We are delighted to hear that you considered the facility to be clean and well-maintained. Having comfy mattresses and working bathroom fixtures is our top priority when it comes to providing our guests with a comfortable stay. We regret any difficulty caused by the pool area development and appreciate your understanding. We hope to welcome you again soon for a more pleasurable experience.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 14, 2024
Dear Guest,Thank you for your kind words about our staff! We're thrilled to hear that you had a positive experience with our team members. Providing friendly and helpful service is a top priority for us, and we're delighted that we could make your stay enjoyable. We appreciate your feedback and look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Mona, Northampton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect spot to stay near the sports complex. It was an easy and safe walk to the baseball and football stadiums. The breakfast was also very good. Clean and quiet rooms. We'd definitely stay again.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Guest,Thank you for sharing your wonderful experience! We're delighted to hear that our hotel's convenient location, delicious breakfast, clean rooms, and peaceful atmosphere contributed to a memorable stay for you. It would be our pleasure to welcome you back for another enjoyable visit in the future.Sincerely,Hotel Manager

6/10 Okay

Snn

Traveled with family
Our air didn’t work so thy gave us a fan but didn’t give us a discount
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,We apologize for the inconvenience you experienced with the air conditioning during your stay. Providing a comfortable environment for our guests is important to us, and we're sorry we fell short in this instance. We appreciate your understanding and hope the fan provided some relief. Please contact us directly so we can address your concerns further. We value your feedback and hope to have the opportunity to make it right on your next visit.Sincerely,Hotel Manager

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to catch a game. Easy walk to stadiums.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 7, 2024
Dear Guest,Thank you for your review! We're thrilled to hear that you found our hotel's location convenient for catching a game, with easy access to the stadiums. We're delighted that our proximity added to your overall experience. We appreciate your feedback and hope to host you again for your next sporting event!Sincerely,Hotel Manager

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 5, 2024
Dear Guest,Thank you for your positive feedback on our breakfast offerings! We're thrilled to hear that you enjoyed it. Providing a great breakfast experience is important to us, and we're delighted that we met your expectations. We hope to serve you again soon during your future visits!Sincerely,Hotel Manager

8/10 Good

King

Liked: Cleanliness, amenities, property conditions & facilities
Missing breakfast and still having breakfast
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 5, 2024
Dear Guest,We apologize for the confusion regarding breakfast during your stay. It seems there was a miscommunication, and we regret any inconvenience this may have caused. Your feedback is valuable to us, and we will work to ensure clearer communication in the future. We hope to have the opportunity to provide you with a seamless and enjoyable experience during your next visit.Sincerely,Hotel Manager

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the "K". Had an issue with AC, staff checked it out and fixed it quickly. Breakfast was hot and fresh. Hotel was fully staffed!
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 5, 2024
Dear Guest,Thank you for your positive review! We're delighted to hear that our hotel's proximity to the "K" was convenient for you. It's great to know that our staff promptly addressed the issue with your AC and ensured it was fixed quickly. We're also glad that you enjoyed our hot and fresh breakfast offerings. Your compliments about our fully staffed hotel are greatly appreciated. We look forward to welcoming you back for another comfortable stay!Sincerely,Hotel Manager

10/10 Excellent

King

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms is incredible
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 3, 2024
Dear Guest,We're thrilled to hear that you found our rooms incredible! Thank you for your kind words. It's our goal to provide exceptional accommodations for all our guests, and we're delighted that we could exceed your expectations. We hope to welcome you back for another incredible stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Ashraf

Disliked: Cleanliness, staff & service
Not to bad
Stayed 1 night in Feb 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Kendra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 5, 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. I’ve stayed here multiple times
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear Guest,Thank you for your loyalty and for choosing to stay with us multiple times! We're thrilled to hear that you've had pleasant experiences during your visits. Your continued support means the world to us, and we can't wait to welcome you back for another enjoyable stay.Sincerely,Hotel Manager

10/10 Excellent

Sarah Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel quiet and clean during your stay. Providing a peaceful and pristine environment for our guests is a top priority for us. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

8/10 Good

Nicki

Liked: Cleanliness, staff & service
Strong smoke smell, even though this is a "non-smoking" property. Note - during our stay, the free breakfast was not available due to staffing issues.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Guest,We apologize for the inconvenience you experienced during your recent stay. Maintaining a smoke-free environment is a priority for us, and we're disappointed to hear that you encountered a strong smoke smell. We will investigate this matter immediately to ensure it is addressed appropriately. Additionally, we regret that our complimentary breakfast service was not available due to staffing issues. Please accept our sincere apologies for any inconvenience caused. Your feedback is valuable to us, and we will take steps to prevent similar issues in the future. We hope to have the opportunity to welcome you back for a much-improved experience.Sincerely,Hotel Manager

8/10 Good

Miguel

Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 17, 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Dear Jesse,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We truly appreciate your support and hope to have the pleasure of welcoming you back for another outstanding stay in the future.Sincerely,Hotel Manager

4/10 Poor

Esmeralda

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Anne

Traveled with group
Parking near doors and elevator.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 19, 2024
Dear Guest,Many thanks for your wonderful 5-star review! We are glad to hear that you found our parking facilities to be conveniently placed near the entrance and elevator. We always prioritize simple access for our guests. We appreciate your input and look forward to welcoming you back soon for another amazing experience!

10/10 Excellent

Bryslin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 17, 2024
Dear Guest,Thank you for your 5-star ratings. We will always strive to delight you with our facilities and services. If you have any more feedback or recommendations regarding your stay, please contact us. Our team constantly appreciates guest ideas and suggestions. We ensure that you will always receive the best service possible.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 13, 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Yessenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 13, 2024
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

6/10 Okay

Gary

Traveled with partner
Liked: Staff & service
For the price it was very good
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Dear Guest,We appreciate your review! It's great to know you found our hotel to offer good value for the price. If there are any areas where we can enhance your experience, please feel free to share your suggestions. We value your input and look forward to welcoming you again in the future!

10/10 Excellent

Sherri

Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 31, 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

8/10 Good

David

Stayed 1 night in Jul 2023
Response from Sophia CSR on Mar 31, 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Response from Sophia CSR on Mar 6, 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

6/10 Okay

Andrew

Good stay, however I never recieved my deposit back from a stay over a week ago.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 6, 2024
Dear Guest,Our team appreciates your business and your time rating your stay. We're pleased to hear you had a good stay with us. Regarding deposit, you will get your deposit amount in 7-8 business days depending on your bank. If you have any further feedback or suggestions regarding your stay, please write to us. We assure you the best of our services at all times.

10/10 Excellent

Paige, Morrison

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The beds are extremely comfortable the location is great, the hot water took a while to heat up but other than that this was a good stay! We also had dogs with us so they put us in a room close to the door which was very accommodating!
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 6, 2024
Dear Guest,We appreciate your fantastic 5-star feedback! Delighted to hear you found the beds comfortable and enjoyed the great location. Apologies for the hot water delay, but we're pleased you had an overall good stay. Our team was happy to accommodate you and your dogs. We look forward to welcoming you back soon!

8/10 Good

jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated...needs upgrades. Good place overall. Would book again.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 29, 2024
Dear Guest,Thank you for your generous 4-star rating! We're delighted to hear about your positive overall experience. Your valuable suggestions for future upgrades will be carefully considered. We eagerly anticipate the opportunity to host you again soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very chill
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 29, 2024
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom tub had a dripping faucet and the toilet also had problems. The breakfast was good though the coffee was a bit strong for my taste. Good mattress, but no TV guide in the room.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 27, 2024
Dear Guest,We appreciate your 4-star rating and are pleased to hear you enjoyed the breakfast and found the mattress comfortable. We apologize for the issues with the bathroom fixtures and the strong coffee. Your comments will be shared with our team for improvement. We'll also address the absence of a TV guide in the room. We hope to welcome you back for an even better experience in the future!

8/10 Good

Andrew, Lenexa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Breakfast needs to be updated
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 27, 2024
Dear Guest,Thank you for the 4 out of 5 rating. We will always ensure that we continue to delight you with our facilities and services. However, please note that our property serves breakfast-to-go, as mentioned on our website. We never want our guests to have such an experience, and we hope for a better stay next time.

8/10 Good

adesoji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 27, 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.