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Reviews of La Quinta Inn & Suites by Wyndham Jonesboro

2.5 out of 5
La Quinta Inn & Suites by Wyndham Jonesboro
2407 Phillips Dr, Jonesboro, AR

Reviews

7.8

Good

Rating 10 - Excellent. 312 out of 775 reviews" "
Rating 8 - Good. 205 out of 775 reviews" "
Rating 6 - Okay. 120 out of 775 reviews" "
Rating 4 - Poor. 84 out of 775 reviews" "
Rating 2 - Terrible. 54 out of 775 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karin

Business traveler, Traveled with family
Liked: Amenities
I LOVED the smell in the lobby!!!
Stayed 1 night in May 2024
Response from Hotel Manager on May 23, 2024
Dear Karin,Thank you for your feedback! We're thrilled to hear that you loved the smell in our lobby. We strive to create a welcoming and pleasant environment for our guests, and we're delighted that you enjoyed this aspect of your stay. We look forward to providing you with more memorable experiences during your future visits.Sincerely, Hotel Manager

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on May 22, 2024
Dear Guest,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a wonderful experience during your stay. We hope to welcome you back again soon for another exceptional visit!Sincerely, Hotel Manager

6/10 Okay

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Manager on May 21, 2024
Dear Karen,Thank you for providing a rating for your experience. We are happy to see that your stay was above average, but we would love to know how we can improve to make it a 5/5 experience next time. We hope to see you again soon.Sincerely, Hotel Manager

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was easy. But the employees are the superstars. They greeted us coming and going. They were kind and polite, both evening and morning. They made our stay enjoyable.
Stayed 1 night in May 2024
Response from Hotel Manager on May 22, 2024
Dear Guest,Thank you so much for sharing your experience! We're delighted to hear that our team members made your stay memorable with their warm hospitality. We'll be sure to pass on your kind words to our staff. We hope to welcome you back soon!Sincerely, Hotel Manager

2/10 Terrible

Juliana

Traveled with family
Disliked: Staff & service, property conditions & facilities
Awful staff, don’t book a stay here
Stayed 1 night in May 2024
Response from Hotel Manager on May 22, 2024
Dear Guest,We're truly sorry to hear about your disappointing experience. Please accept our sincere apologies. We value your feedback and will address this issue promptly. If there's anything specific you'd like to share or discuss further, please don't hesitate to reach out to our management team. We're committed to making every guest's stay exceptional.Sincerely, Hotel Manager

10/10 Excellent

Leigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came in for a wedding and was running a little late. The front desk person was very friendly and was quick at getting us checked in. The room was very clean and the breakfast had a nice variety of items.
Stayed 1 night in May 2024
Response from Hotel Manager on May 22, 2024
Dear Guest,Thank you so much for your kind words! We're thrilled to hear that our team could make your stay enjoyable, especially during such a busy time like a wedding. We take pride in our cleanliness and variety of breakfast options, and we're glad they met your expectations. We hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 Good

Beverly

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location, clean and dining options
Stayed 1 night in May 2024
Response from Hotel Manager on May 22, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear you enjoyed our convenient location, pristine cleanliness, and diverse dining choices. We look forward to welcoming you back for another memorable stay!Sincerely, Hotel Manager

2/10 Terrible

Maria

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi heana le reservo in cuarto a su hijo para una noche la reservation estaba al nombre de el pero mi hermana lo pago y no les dieron en cuarto tubieron que dormir en el carro ella esta Embarazada y traian un niño de 1 año espero le regresen el dinero a mi hermana
Stayed 1 night in May 2024

6/10 Okay

Gary

Business traveler
Liked: Cleanliness, staff & service
When checking in the front guy had to charge me a $100 security deposit..WHY..The hallways had a funky smell.need to get different pillows those down feather pillows go flat..i came down to eat breakfast at 6:20am looked in the trays mabey 2 scoop of eggs and 1 sausage patty....really...and the pool looked like green swamp water
Stayed 1 night in May 2024
Response from Hotel Manager on May 22, 2024
Dear Guest,Thank you for your feedback. We apologize for the issues you experienced during your stay. The 100 security deposit is standard for incidentals, but we understand your concern. We're addressing the hallway odor and reviewing our pillow options for better comfort. Our breakfast service will be improved to ensure it's fully stocked, and we're urgently attending to the pool maintenance. Your feedback is valuable in helping us enhance our services.Sincerely, Hotel Manager

10/10 Excellent

Blake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean room and lobby. Noisy air conditioner was only complaint
Stayed 1 night in May 2024
Response from Hotel Manager on May 22, 2024
Dear Guest,Thank you for your kind feedback! We're thrilled to hear you enjoyed our attentive staff and pristine accommodations. We apologize for any inconvenience caused by the noisy air conditioner and will address it promptly. We hope to welcome you back for a more tranquil stay soon!Sincerely, Hotel Manager

10/10 Excellent

Sheri, Fort Collins

Traveled with partner
This property is excellent! Wonderful front desk staff, super clean common areas and the rooms are just fabulous. Great bathroom Products and very clean. Super comfortable beds. Such a reasonable price as well. Would highly recommend staying here whilst in Jonesboro.
Stayed 1 night in Apr 2024

10/10 Excellent

Shirl

The place was nice. The only thing I didn’t like was having to put down 150 dollars for a deposit that can take up to 7 days to go back on your card.
Stayed 1 night in Apr 2024

10/10 Excellent

Kenneth

Stayed 1 night in Apr 2024
Response from Hotel Manager on May 22, 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you had a 5-star experience with us. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and large. The continental breakfast was excellent. One thing I did not particularly like is that the thermostat changed on its own in the middle of the night to 80 degrees. Also, our room did not get cleaned while we were gone. The towels we left on the floor as instructed were still there when we came back at night, and the garbage cans were not emptied.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mellisa, bull shoals

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful. This was our second stay at this location. Nice, clean facility; decent breakfasts; friendly and helpful staff.
Stayed 5 nights in Apr 2024

10/10 Excellent

lynn

Liked: Cleanliness, staff & service
Overall great stay
Stayed 1 night in Apr 2024

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities
Structurally sound building with adequate sound proofing for a hotel. A couple of minor issues (roof leaking), dog poop in stairwell, but not the staffs fault.
Stayed 1 night in Apr 2024

10/10 Excellent

Willis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really nice and clean- great staff, good breakfast offerings.
Stayed 1 night in Apr 2024

8/10 Good

Praveen Kumar Govindaswamy

Liked: Cleanliness, staff & service, property conditions & facilities
The room which we were allowed initially was used and later we were given single bed room instead of double bed which we booked. So that part was bad everything was good
Stayed 1 night in Mar 2024

10/10 Excellent

William, Spring Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas, Bastrop

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

clarence, Pompano Beach

Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great breakfast!
Stayed 2 nights in Mar 2024

4/10 Poor

jill

Stayed 1 night in Mar 2024

10/10 Excellent

Alan

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Heather, Caledonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a one night stay. Staff was courteous after a long wait to check in.
Stayed 1 night in Mar 2024

8/10 Good

Jeremy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good and the beds were comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Janna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in staff was super polite and attentive! Very nice!
Stayed 1 night in Mar 2024

2/10 Terrible

jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was extreamly rude didnt stay
Stayed 1 night in Feb 2024

2/10 Terrible

Rachel

I reserved my mom a room because she was in town for a doctor's appointment. When she arrived at the hotel, she was told she couldn't stay at the hotel because her driver's license said she lived within 50 miles of the property. I am currently waiting for my refund.
Stayed 1 night in Mar 2024

8/10 Good

Cody

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Room smelt a little funny but staff was nice and friendly and check in wasn’t too bad
Stayed 1 night in Feb 2024

6/10 Okay

Johnathan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Keys didn't work, Breakfast was mediocre at best. Room was clean and way it
Stayed 1 night in Feb 2024

10/10 Excellent

Leatrice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was comfortable for me and my dad, the freshness and smell of the hotel was very pleasing.
Stayed 1 night in Feb 2024

8/10 Good

Debbie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor in the lobby, breakfast area was beautiful. The music piped into that area was good and photography on the walls were wonderful and it continued into the guest rooms. The breakfast bar was well planned and clean. The guest room was well appointed and clean. The only complaint I have would be the nearby Highway sounds. I don’t know how the hotel could improve that.
Stayed 1 night in Feb 2024

10/10 Excellent

Cheryl

I would most definitely go back
Stayed 2 nights in Feb 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Lisa

Liked: Property conditions & facilities
Disliked: Staff & service
The guy at front desk was rude and unhelpful. After tripping on the carpet coming in and falling flat on my face, I was treated awfully. He never asked if I was ok or anything.
Stayed 3 nights in Feb 2024

8/10 Good

Scotty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay and I will be back very soon?!!💯
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no thank you
Stayed 1 night in Dec 2023

10/10 Excellent

Tan

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here for a close by volleyball tournament. Great price for a good place. Will return for later stay in the future.
Stayed 1 night in Feb 2024

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Dsanja

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel property used to be the Jonesboro Inn and suites, and La Quinta bought them out. The property is nice. Excellent rooms and the staff is friendly. The breakfast bar is decent. Can’t really say I have a issue with this hotel since they’ve revamped it. The only problem I have with it is it’s surrounded by crappy hotels all around it, except for the Hampton and the Candlewood.
Stayed 1 night in Jan 2024

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
We had a quick stop for the night and this was one of the cleanest rooms we’ve stayed in. My husband always looks for “treasures” left behind/under furniture. The place was spotless! I would definitely stay again.
Stayed 1 night in Feb 2024

2/10 Terrible

Ovadiah

Business traveler
Disliked: Staff & service
I did not update my drivers license since moving from here. I had never heard of such, but they do not allow people with a drivers license from the same town to stay here and they emphatically stated that they had told y’all this it was not shared with me by anyone prior to arrival. They are issuing a refund and I had to find somewhere else to stay. I will not stay at any of this chain again for any reason.
Stayed 1 night in Feb 2024

6/10 Okay

Angela

Business traveler, Traveled with family
Liked: Property conditions & facilities
We stayed 3 night and only received housekeeping services once. Tried to call service desk and no one would answer. Desk representative was alway extremely busy with a line of people checking in . I was with my spouse all during the day in hospital post open heart surgery. Otherwise the stay was okay. Staff are nice if you acutely are able to interact with them. Rate 3 stars…
Stayed 3 nights in Jan 2024

6/10 Okay

David

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Staff unhelpful
Stayed 1 night in Jan 2024

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Our front desk person was super nice. The breakfast was delicious and well kept. The bed was very comfortable. Thank you for a pleasant stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, room comfort
We got in really really late and the front desk staff (I don't remember her name) was so chipper and welcoming. She was still there the next morning and remembered that we were in town for a robotics competition and wished my son good luck. That's the kind of place I like to stay. The room and breakfast area were clean and comfortable. However, after we took a shower we found that our floor between the bathroom and the bed were soaking wet. I did report it to the front desk as we were leaving.
Stayed 1 night in Jan 2024

8/10 Good

Anita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Easy to get to.
Stayed 1 night in Jan 2024