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Reviews of Road Lodge Johannesburg Airport

1 out of 5
Road Lodge Johannesburg Airport
Kruin Street, off Herman Road, Harmelia, Ext 2, Germiston, Gauteng

Reviews

8.0

Very Good

Rating 10 - Excellent. 57 out of 181 reviews" "
Rating 8 - Good. 81 out of 181 reviews" "
Rating 6 - Okay. 32 out of 181 reviews" "
Rating 4 - Poor. 7 out of 181 reviews" "
Rating 2 - Terrible. 4 out of 181 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Johan

Business traveler, Traveled with family
Disliked: Cleanliness, amenities
For a start, there is no shuttle from Johannesburg Intl airport to the hotel, a service which all other hotels supply. Then they do not tell you that the taxi they order is for your own pocket. The shower in the hotel room was leaking water onto the floor. Paint chipped off from the walls. No breakfast included, thats another R120 pp. Will not go back there again.
Stayed 1 night in May 2024

8/10 Good

Alice

Walking upstairs with heavy luggage and the blankets smelt in clean
Stayed 1 night in Apr 2024
Response from Jani Ligthelm on Apr 29, 2024
Dear AliceThank you for staying at Road Lodge Airport. Kindly ask one of our receptionist to assist with the luggage next time. Hope to see you back soon

10/10 Excellent

Mayibongwe

Stayed 1 night in Apr 2024

8/10 Good

Martin

I left things in my room and they were taken… bad service.
Stayed 1 night in Apr 2024
Response from Jani Ligthelm on Apr 15, 2024
Dear Martin Please feel free to contact management to investigate the matter. Kind Regards

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Mar 2024
Response from Jani Ligthelm on Mar 28, 2024
Dear StanleyThanks so much for the great rating and comment about our staff. We sincerely hope to welcome you back soon

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jani Ligthelm on Mar 28, 2024
Dear Tiffany Thank you for choosing Road Lodge Airport for your recent stay in Johannesburg. We hope you enjoyed your stay with us.

8/10 Good

Sue

Liked: Cleanliness, property conditions & facilities
I’m a single female traveller and found it safe, convenient, comfortable for OR Tambo airport.
Stayed 1 night in Feb 2024
Response from Jani on Feb 8, 2024
Dear SueThank you for your feedback, we are pleased to hear that you found our hotel comfortable and safe. We are looking forward to welcoming you back to us in the near future

4/10 Poor

Veronica Nomusa

Stayed 2 nights in Jan 2024
Response from Jani Ligthelm on Jan 31, 2024
Dear VeronicaWe are disappointed to learn you didn't enjoyed your stay with us and would like to have more feedback. Please feel free to contact the hotel directly and let us know how we can improve on our services. Kind Regards

10/10 Excellent

Lerato

Stayed 6 nights in Jan 2024
Response from Jani Ligthelm on Jan 31, 2024
Dear Lerato We are very pleased you rate us so highly and we trust you enjoyed your stay with us. We sincerely hope to welcome you back soon.

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for a stopover
Stayed 1 night in Jan 2024
Response from Jani Ligthelm on Jan 18, 2024
Dear JosephThank you for rating us so highly. We appreciate your business. We are looking forward to welcoming you back soon

6/10 Okay

Isabel

Business traveler
Disliked: Property conditions & facilities
Average,
It was a great stay but was dissapointed that there was no lift because I had a really heavy bag , I was struggling up and down the stairs
Stayed 1 night in Jan 2024
Response from Jani Ligthelm on Jan 9, 2024
Dear IsabelWe are happy you enjoyed your stay with us. Unfortunately most of our Road Lodges don’t have lifts but please feel free to ask the receptionist to allocate a room on the ground floor or alternatively one of our staff members will gladly assist with the luggage. We hope to welcome you back soon

10/10 Excellent

Wesley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jani Ligthelm on Jan 9, 2024
Dear WesleyThank you for the great score, we hope to welcome you back soon

6/10 Okay

Vivian

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Drop and go
Friendly and helpfull staff however extremely small room that is very uncomfortable for even 2 people
Stayed 1 night in Dec 2023
Response from Jani Ligthelm on Jan 5, 2024
Dear Vivian Sorry to hear the room size wasn't up to your expectation. Please be aware that Town Lodges and City Lodges rooms are bigger than ours for future bookings. Hope to welcome you to one of our other lodges soon.

8/10 Good

Raymond

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jani Ligthelm on Dec 11, 2023
Dear Raymond Thank you for scoring our hotel so high. We are looking forward to welcoming you back soon. Kind Regards

6/10 Okay

PW

Disliked: Cleanliness, staff & service, property conditions & facilities
Fair budget hotel
The room was basic but fair for the price. Could do with a deep clean or makeover. Reception understaffed.
Stayed 2 nights in Dec 2023
Response from Jani Ligthelm on Dec 12, 2023
Dear PWThank you for your feedback we appreciate your comments and will look into recommendations Kind Regards

8/10 Good

Gavin

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Jani on Dec 8, 2023
Dear GavinThank you for staying with Road Lodge Airport, we trust you enjoyed your stay with us and hope to welcome you back soon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great and would definitely come again.
Stayed 6 nights in Nov 2023
Response from Jani Ligthelm on Dec 8, 2023
Good Morning We are so happy to learn that you enjoyed your stay with us and are looking forward to seeing you again soon

8/10 Good

Moin Akhtar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jani Ligthelm on Dec 8, 2023
Dear Moin AkhtarThank you for staying at Road Lodge Airport. We sincerely hope you enjoyed your stay with us and hope to welcome you back soon

8/10 Good

shili

Liked: Cleanliness, property conditions & facilities
Good location. However groundfloor corridor and vicinity areas were noisy for almost the whole night.
Stayed 1 night in Nov 2023
Response from Jani Ligthelm on Dec 6, 2023
Dear ShiliThank you for the positive review, please ask in the future for a room away from reception to help with the noiseHope to welcome you back soon

8/10 Good

shili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to the airport
Stayed 1 night in Nov 2023
Response from Jani Ligthelm on Nov 30, 2023
Dear ShiliThank you for staying at Road Lodge Airport, we appreciate your feedback and are looking forward to welcoming you back soon.

8/10 Good

Bertie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Not a bad stay but beds are terribly hard,like sleeping on a plank. Air-conditioning did not work and security gate through ealrly hours of the morning when opened and closings made a hughe screeching noise. Other than that a easy basic stay for an overnight.
Stayed 1 night in Nov 2023
Response from Jani Ligthelm on Nov 29, 2023
Dear BertieMy apologies that we didn't deliver to your expectations. We will certainly address the maintenance issues you raised.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff, Kitty and Gloria, welcoming and friendly. I was able to check in early which was great after a long flight. Kitty organised transport to and from the airport. Breakfast was good too
Stayed 1 night in Nov 2023
Response from Jani on Nov 29, 2023
Dear LouisThank you for the positive feedback, we are looking forward to welcoming you back soon

8/10 Good

Sello

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good to stay in the hotel. But my tv was not playing to channels I use to watch whn am at the hotel. eTv, SABC 1, I reported it but it was never attended to.
Stayed 4 nights in Nov 2023
Response from Jani Ligthelm on Nov 20, 2023
Thank you for your feedback we appreciate the comments in order improve our service. We sincerely hope to welcome you back soon

8/10 Good

Kholeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a good stay at the hotel. It was clean and the staff very professional. The shuttle service was on time and very friendly. What kept me smiling the whole time was the welcome note left in my room by staff. Thank you 🙏❤️
Stayed 1 night in Oct 2023
Response from Jani Ligthelm - General Manager on Nov 1, 2023
Dear KholekaThanks so much for taking the time to review our hotel. We are please that you rate us so highly and sincerely hope to welcome back soon.

10/10 Excellent

zipho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Stayed 1 night in Sep 2023
Response from Jani Ligthelm on Sep 28, 2023
Thank you for the positive feedback, we sincerely hope to welcome you back soon

8/10 Good

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff
Stayed 1 night in Aug 2023
Response from Jani Ligthelm - General Manager on Aug 21, 2023
Dear Rick We are happy that you enjoyed your stay with us and that our staff looked so well after you. We are looking forward to welcoming you back soon

8/10 Good

Wirimayi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I will not lie and say this is an excellent hotel. You are looking at this hotel because your finances are probably tight. This hotel gives you value for money no doubt. For the price you probably won't get better. Staff was friendly and helpful. Security over the top - but better safe than sorry. My gripe is with their breakfast. It was bland for me. Hope this helps you and the hotel.
Stayed 6 nights in Jul 2023
Response from Jani Ligthelm - General Manager on Aug 14, 2023
Dear WirimayiThank you so much for the valued feedback and we apprecate that you enjoyed your stay with us. We will work on the breakfast to ensure that we offer the best value for money to all our guests. We sincerely hope to welcome you back soon.

10/10 Excellent

Curtis

Stayed 1 night in Jun 2023
Response from Jani Ligthelm - General Manager on Jun 22, 2023
Thank you rating us highly, we hope to welcome you back soon

10/10 Excellent

Jacob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay - everything was exactly as described and as expected.
Stayed 1 night in Jun 2023
Response from Jani Ligthelm on Jun 7, 2023
Dear JacobWe are very pleased that you rate us so highly. We sincerely hope you enjoyed your stay and that we can welcome you back shortly Kind Regards

10/10 Excellent

Chido

Stayed 1 night in Apr 2023
Response from Jani Ligthelm - General Manager on Jun 22, 2023
Dear ChidoThank you for rating us highly. We hope to welcome you back soon

10/10 Excellent

Tawanda

Stayed 1 night in Apr 2023
Response from Jani Ligthelm - General Manager on Apr 24, 2023
Dear TawandaWe are very pleased to learn that you enjoyed your stay with us. We are looking forward to welcoming you back soon.

8/10 Good

Batsirai

Stayed 1 night in Apr 2023
Response from Jani Ligthelm - General Manager on Apr 24, 2023
Dear Batsirai We are pleased to learned that your rated us highly. We are looking forward to welcoming you back soon.

8/10 Good

Nosithembele

Traveled with family
Liked: Staff & service
Stayed 1 night in Sep 2022
Response from Jani Ligthelm - General Manager on Sep 26, 2022
Dear NosithembeleThank you for the positive review. We are looking forward to welcoming you back to our hotel. Kind Regards

8/10 Good

Nomasabbatg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was OK for an overnight stay
Stayed 1 night in Sep 2022
Response from Jani Ligthelm - General Manager on Sep 26, 2022
Dear NomasabbatgThank you for your positive feedback, we are looking forward to welcoming you back to our hotel. Kind Regards

8/10 Good

Wuraola

Stayed 3 nights in Jun 2022
Response from Jani Ligthelm - General Manager on Sep 26, 2022
Dear WuraolaThanks so much for the positive review. We are looking forward to welcoming you back to our hotel soon. Kind Regards

10/10 Excellent

Tertius

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience.
Brilliant! Staff are friendly & helpful. Will return.
Stayed 4 nights in Sep 2022
Response from Jani Ligthelm - General Manager on Sep 10, 2022
Dear Mr. Gerber We are happy to learn that you once again enjoyed your stay with us and are looking forward to welcoming you back soon.

10/10 Excellent

Elton

Liked: Cleanliness, property conditions & facilities, room comfort
I only rate this stay has high because of the two main receptionists at the hotel there were amazing people and that's all her name was glory or Gloria something of that sort .
Stayed 2 nights in Sep 2022
Response from Jani Ligthelm - General Manager on Oct 20, 2022
Dear Elton Thanks so much for your feedback from your stay at Road Lodge Airport. We are happy to hear that our staff were amazing. Hope you see you soon

10/10 Excellent

George

Stayed 1 night in Sep 2022
Response from Jani Ligthelm - General Manager on Sep 7, 2022
Dear GeorgeThank you so much for providing us feedback from your recent stay at Road Lodge Airport. We are happy that enjoyed your stay with us. Hope to see you soon

10/10 Excellent

Tina

Stayed 1 night in Jul 2022
Response from Jani Ligthelm - General Manager on Jul 15, 2022
Dear Tina Thanks so much for your positive review, we appreciate the feedback and hope to welcome you back soon

8/10 Good

Adegoke

Stayed 1 night in Jun 2022
Response from Jani Ligthelm on Jul 2, 2022
We are happy that you enjoyed your stay with us, and hope to welcome you back soon

10/10 Excellent

S M j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value.
Stayed 1 night in Apr 2022
Response from Jani Ligthelm - General Manager on Apr 28, 2022
Dear S M j Thank you for the positive feedback, we sincerely appreciate your response and hope to welcome you back soon to our hotel.

10/10 Excellent

Lumia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, pleasant stay & friendly staff
Very friendly staff, very helpful. Transport to AirPort very affordable and great service was on time and very friendly and helpful.
Stayed 1 night in Mar 2022
Response from Jani Ligthelm - General Manager on Mar 22, 2022
Dear Lumia Thank you for positive feedback. We wish to welcome you back soon to one of our hotels. Kind Regards

10/10 Excellent

Tshifhiwa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Jani Ligthelm on Mar 8, 2022
Thank you for the positive feedback. We are looking forward to welcoming you back soon

8/10 Good

Gawie

Traveled with group
Shouting people in halfways
The noise late in the night of people talking loudly in the halfways right in front og our room. We asked the guests to speak softer showed their arrogance to us and shouted and shouted even louder especially woman screaming. We are not racists, all we ask is respect. We are leaders of our tour group and went home here to see if wee could spend the night with our tour group here.
Stayed 1 night in Feb 2022
Response from Jani Ligthelm on Mar 4, 2022
Dear Mr. Van Schalkwyk My apologies for the noise in the passages, and for the inappropriate way the fellow guests behaved. If we can kindly ask to immediately bring it to our staff attention so we can address it right away. We sincerely hope to welcome you back in the near future with your groups. Please feel free to contact me directly to discuss it further. Kind Regards Jani Ligthelm General Manager

10/10 Excellent

Sello

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Jani Ligthelm - General Manager on Dec 13, 2021
Thank you for the positive feedback. We sincerely hope to welcome you back in the near future.

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Jani Ligthelm - General Manager on Oct 20, 2021
Dear Mr. Philander Thank you for choosing Road Lodge Airport for your stay in Johannesburg. We appreciate the feedback and that you enjoyed your stay with us. Hope to welcome you back soon.

10/10 Excellent

Norman

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing experience
The stay was amazing everything was in good order.
Stayed 1 night in Apr 2021
Response from Jani Ligthelm on May 11, 2021
Dear Norman We are very pleased to know you enjoyed your stay with us. We are looking forward to welcoming you back in the near future.

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had no problem with the hotel at all other then the TV which was not working properly. My main complaint was the payment for the shuttle bus. I was only told that their was a payment for the bus on the morning of my departure from the hotel, not before I boarded the bus or even when I checked into the hotel. I did not see a payment notification on the website. If there is one then please accept my apologies for the error.
Stayed 1 night in Mar 2020
Response from Jani Ligthelm- General Manager on Mar 16, 2020
Dear Ronald My apologies that the TV wasn’t working as expected. The shuttle is a outsourced company and not operated by City Lodge Hotels. There should be a sign in the bus regarding the payment as well that the driver should have informed you. Once again my apologies for the lack of communication. We sincerely hope to welcoming you back soon

10/10 Excellent

Coenie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from The CLHG Team on Mar 12, 2020
Dear Coenie Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2020
Response from The CLHG Team on Mar 11, 2020
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards