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Reviews of Garden Court O.R. Tambo International Airport

3 out of 5
Garden Court O.R. Tambo International Airport
2 Hulley Road, Isando, Kempton Park, Gauteng

Reviews

8.4

Very Good

Rating 10 - Excellent. 271 out of 654 reviews" "
Rating 8 - Good. 255 out of 654 reviews" "
Rating 6 - Okay. 79 out of 654 reviews" "
Rating 4 - Poor. 32 out of 654 reviews" "
Rating 2 - Terrible. 17 out of 654 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Esmeralda

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Monica, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It’s my second time and I like the place. Five years apart and I had the same room. Love the bedding. The facilities are aged but I like it. Never got a chance to experience breakfast since I depart so early.
Stayed 1 night in Apr 2024
Response from Arisha on May 3, 2024
Dear Monica,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

10/10 Excellent

Michael

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient to and from the airport for a good price. Concierge service was spectacular.
Stayed 1 night in Apr 2024
Response from Ziyanda on May 4, 2024
Good day Michael, Thank you for taking your time to review Garden Court OR Tambo. We appreciate your support. Warm Regards, Ziyanda

10/10 Excellent

Douglas, Cottonwood

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. Pool and pub onsite.
Stayed 1 night in Feb 2024
Response from Arisha on Apr 29, 2024
Dear Douglas,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

8/10 Good

Douglas, Cottonwood

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, basic rooms. Pub and pool onsite. Breakfast included.
Stayed 1 night in Feb 2024
Response from Arisha on Apr 29, 2024
Dear Douglas,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It says payment must be local currency so I exchanged money to pay. Found out they DOtake cards Breakfast was fantastic. Should stay all in the home page.
Stayed 1 night in Apr 2024
Response from Arisha on Apr 26, 2024
Dear Wayne,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

10/10 Excellent

sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and affordable
Stayed 4 nights in Apr 2024
Response from Arisha on Apr 8, 2024
Dear Sharon,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

8/10 Good

Prince

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Commendations to Front Desk staff Kamo & Agnes, Manager Kea and Driver Innocent for display of excellent customer service and accommodating nature. The service delivery in the bar area which provides lunch was too slow.
Stayed 2 nights in Mar 2024
Response from Arisha on Apr 3, 2024
Dear Prince,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

6/10 Okay

Ken

Stayed 1 night in Mar 2024
Response from Ziyanda on Apr 11, 2024
Good day Ken, Thank you for taking your time to review Garden Court OR Tambo. Kind Regards, Ziyanda

4/10 Poor

Lesley

Stayed 1 night in Mar 2024
Response from Arisha on Apr 9, 2024
Dear Leslie,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

10/10 Excellent

Connie

Traveled with group
Liked: Amenities, property conditions & facilities
I didn't like the carpet in the room it looks old
Stayed 1 night in Mar 2024
Response from Arisha on Mar 11, 2024
Dear Connie,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

10/10 Excellent

Witness

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Arisha on Mar 11, 2024
Dear Witness,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

10/10 Excellent

Tiffany

Stayed 1 night in Mar 2024
Response from Aggie on Mar 24, 2024
Good evening Thank you for staying with us and taking time to review our property , we truly appreciate your support. Warm RegardsAgnes

10/10 Excellent

Sam, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ziyanda on Mar 1, 2024
Good morning Sam, Thank you for taking your time to review Garden Court OR Tambo. Kind Regards, Ziyanda.

10/10 Excellent

WILLIAM

Traveled with partner
Liked: Amenities
We have stayed here twice. The staff are very friendly and helpful, the room was clean and spacious and quiet, breakfast buffet great and location close to the airport and with a shuttle
Stayed 1 night in Jan 2024
Response from Ziyanda on Feb 26, 2024
Good morning William, Thank you for taking your time to review Garden Court OR Tambo as the hotel of your choice. We do appreciate your feedback and your kind support. Warm Regards, Ziyanda.

10/10 Excellent

Themba

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very helpful 👌, very quiet and safe, the shuttle is 24 hours, i enjoyed my stay, only the food they need to improve and make nice and quality food
Stayed 6 nights in Feb 2024
Response from Arisha on Feb 27, 2024
Dear Themba,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

8/10 Good

Annamarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ziyanda on Feb 23, 2024
Good day Annamarie, Thank you for taking your time to review Garden Court OR Tambo. We appreciate your kind support and we hope to see you again. Warm Regards, Ziyanda.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle is super convenient and friendly
Stayed 2 nights in Feb 2024
Response from Aggie on Feb 17, 2024
Good day Phillip Thank you for taking your time to rate us , we really appreciate you making our property your preference of stay . We hope to see you again. Best RegardsAgnes

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay at the Garden Court, friendly staff, transport from airport to hotel very convenient.
Stayed 1 night in Feb 2024
Response from Ziyanda on Feb 14, 2024
Good day Julia, Thank you for taking your time to review Garden Court OR Tambo. We do appreciate your great review and your kind support. Warm Regards, Ziyanda.

10/10 Excellent

Jerry Raymond

Stayed 1 night in Feb 2024
Response from Ziyanda on Feb 16, 2024
Good day Jerry, Thank you for taking your time to review Garden Court OR Tambo. Warm Regards, Ziyanda.

2/10 Terrible

Joseph

Stayed 1 night in Feb 2024
Response from Ziyanda on Feb 16, 2024
Good day Joseph, Thank you for taking your time to review Garden Court OR Tambo. Kind Regards, Ziyanda.

2/10 Terrible

Harriet

Stayed 6 nights in Feb 2024
Response from Aggie on Feb 14, 2024
Good dayThank you for taking your time to rate us, may you kindly elaborate on what could have influenced such a low rating? Did anything specific happen that you made not to have a good stay with us? If you do have time, may you kindly call the hotel on 011 921 062 so that we can have a chat?We would really love to make things better for next time. Warm RegardsAgnes

8/10 Good

Dorothy Lolade

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024
Response from Arisha on Feb 2, 2024
Dear Dorothy Lolade,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

10/10 Excellent

amanda

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Response from Arisha on Feb 1, 2024
Dear amanda,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

10/10 Excellent

Walt, grimsby

Liked: Cleanliness, amenities, property conditions & facilities
Having flown for about 17 hours we got to Jo’burg airport a few minutes walk to the pickup point all very well illuminated waited about 5 minutes the shuttle bus arrived the driver sorted the luggage, check in very easy showered and relaxed very 😊
Stayed 1 night in Jan 2024
Response from Aggie on Jan 26, 2024
Good day Thank you so much for your feedback, we appreciate you taking your time to give us a review, we are glad you enjoyed your stay with us. We hope to see you again . Warm RegardsAgnes

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness
Response from Arisha on Jan 22, 2024
Dear Joseph,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

10/10 Excellent

Sheron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Arisha on Jan 22, 2024
Dear Sheron,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

6/10 Okay

Moses

Stayed 1 night in Jan 2024
Response from Aggie on Jan 15, 2024
Good day Mr Vuma Hope you are well . Thank you so much for your feedback , we truly appreciate it . May you kindly take a few minutes if your time and let us know how your stay was . Please let me know when would the best time to call be . You can call me on the landline 0113921062 or mobile alternatively 0788289927 . Have a great day . Best RegardsAgnes

8/10 Good

Shaun

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ziyanda on Dec 30, 2023
Good day Shaun, Thank you for taking your time to review Garden Court OR Tambo. Kind Regards, Ziyanda

10/10 Excellent

Thandiwe

Stayed 1 night in Dec 2023
Response from Ziyanda on Dec 30, 2023
Good day Thandiwe, Thank you for taking your time to review Garden Court OR Tambo. Kind Regards, Ziyanda

10/10 Excellent

Ramohudi Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Arisha on Dec 19, 2023
Dear Ramohudi Simon ,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

10/10 Excellent

Wilfred John

Stayed 1 night in Dec 2023
Response from Arisha on Dec 15, 2023
Dear Wilfred John,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

8/10 Good

Molefe

Liked: Cleanliness, staff & service
Good facility
Stayed 1 night in Dec 2023
Response from Arisha on Dec 13, 2023
Dear Molefe,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

8/10 Good

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Arisha on Dec 8, 2023
Dear Ashraf,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

10/10 Excellent

TLOHANG J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
My stay was very good
Stayed 1 night in Nov 2023
Response from Arisha on Dec 8, 2023
Dear Tlohang,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

4/10 Poor

Alliaz

Business traveler
Disliked: Cleanliness, staff & service
Nice Property Good B/fast offering Staff not smiling Rooms are tired and old No Multiplug to charge devices in room Airconditoner was loud
Stayed 1 night in Nov 2023
Response from Arisha on Dec 8, 2023
Dear Alliaz,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

8/10 Good

Kennedy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the hotel was close to the airport. The only thing that I did not like was that check in took a little longer than usual.
Stayed 1 night in Oct 2023
Response from Ziyanda on Nov 22, 2023
Good day, thank you for taking your time to review Garden Court OR Tambo. We do apologies for the inconvenience coursed. Kind Regards, Ziyanda.

6/10 Okay

MJ

Liked: Staff & service
Close to airport.
Stayed 1 night in Nov 2023
Response from Ziyanda on Nov 14, 2023
Good day, Thank you for choosing Garden Court OR Tambo as the hotel of your choice.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Arisha on Nov 7, 2023
Dear Joseph,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

6/10 Okay

Jacquelene

Traveled with family
I booked the room from the 18th October because my flight arrived early morning of the 19th. When I arrived around 7:30 am on the 19th I was told there were no rooms available because my room was allocated to someone else and the hotel was up to capacity. I then had to wait for someone to check out and didn't get my room until 9:30 am. Tired, frustrated, and unbelievable they offered no apology but instead proceeded to charge me hotel tax which I refused to pay and after talking to the manager it was waived. If that wasnt enough tried to.pass the blame onto me by saying I should have notified them of my flight details as I was arriving the following day. The point is I booked the hotel for a period 18th to 21st October 23. Whatever time I arrive was irrelevant and my room should have been reserved and not given away to someone else. The hotel made money and I lost out because I could not go straight to my room. The customer is not made aware at the time of booking that the hotel has to be notified of flight arrival. Also when I got to the room there was no soap to wash hands or even a bottle of water. I have used this hotel before and that was my last time and what lets it down is the lack of professional staff. Most are not friendly and appear disgruntled and unhappy. They are the first point of contact at check-in and sadly let down the image of the hotel.
Stayed 5 nights in Oct 2023
Response from Arisha on Oct 30, 2023
Dear Jacquelene,Thank you for taking the time to review Garden Court OR Tambo.Your comments have been noted and will looked into and addressed with the team. Our sincerest apologies for any inconvenience caused.Warm regards,Arisha

10/10 Excellent

Genell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport with a complementary shuttle. Available restaurant and bar
Stayed 1 night in Oct 2023
Response from Arisha on Oct 27, 2023
Dear Genell,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Arisha on Oct 23, 2023
Dear Anonymous,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

8/10 Good

Siviwe Phikolomzi

Stayed 1 night in Oct 2023
Response from Ziyanda on Nov 14, 2023
Good day, Thank you for choosing Garden Court OR Tambo as the hotel of your choice.

2/10 Terrible

Karin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!
I booked at OR Tambo Garden Court. The courtesy bus arrived after an hour to pick me up at airport. The third floor was flooded and we had to be shipped to Eastgate. It was So late when we got there and no food available …not a good experience._
Stayed 1 night in Oct 2023
Response from Arisha on Oct 23, 2023
Dear Karin,Thank you for taking the time to review Garden Court OR Tambo.Your feedback is important to us. Your comments have been noted and will be looked into and addressed with the team. Our sincerest apologies for any inconvenience caused.Warm regards,Arisha

8/10 Good

Lizelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night stay for connecting flight
Check in was really efficient and prompt. Friendly staff and very helpful porter. Breakfast was well presented with wide variety. The floors in the dining area were very sticky though. Very comfy bed and soft pillows. Thankful for sound proof rooms as the hotel was busy and quite noisy.
Stayed 1 night in Oct 2023
Response from Arisha on Oct 17, 2023
Dear Lizelle,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

10/10 Excellent

JC

Stayed 1 night in Oct 2023
Response from Arisha on Oct 17, 2023
Dear JC,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

2/10 Terrible

Jeffery

Stayed 1 night in Oct 2023
Response from Arisha on Oct 16, 2023
Dear Jeffery,Thank you for taking the time to rate Garden Court OR Tambo. Your rating is concerning. Our team has been trying to contact you. Your further feedback will be appreciated.Warm regards,Arisha

8/10 Good

Onisimo

Stayed 2 nights in Oct 2023
Response from Arisha on Oct 10, 2023
Dear Onisimo.Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

10/10 Excellent

steven

Stayed 1 night in Oct 2023
Response from Arisha on Oct 10, 2023
Dear Steven,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel & facilities.
Great ambiance. Really enjoyed my time here. The pool area is fab.
Stayed 1 night in Oct 2023
Response from Arisha on Oct 9, 2023
Dear David,Thank you for taking the time to review Garden Court OR Tambo.Warm regards,Arisha