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Reviews of City Lodge Hotel Newtown

3 out of 5
City Lodge Hotel Newtown
Cnr Carr & Miriam Makeba St, Newtown, Johannesburg, Gauteng

Reviews

8.8

Excellent

Rating 10 - Excellent. 32 out of 74 reviews" "
Rating 8 - Good. 39 out of 74 reviews" "
Rating 6 - Okay. 1 out of 74 reviews" "
Rating 4 - Poor. 1 out of 74 reviews" "
Rating 2 - Terrible. 1 out of 74 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Noluthando

Liked: Cleanliness, property conditions & facilities
Nice place, clean, good shower but no wash cloths provided. Check in staff was excellent. Food was good at the restaurant but service was lacking. Server did not check on me the entire meal.
Stayed 1 night in Dec 2023

8/10 Good

Luvuyo

Stayed 1 night in Dec 2023

8/10 Good

HP

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Sherley

Stayed 1 night in Apr 2023

10/10 Excellent

NORMAN, Whittier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was constant noise coming from the apartment complex across the street.
Stayed 4 nights in Apr 2023

8/10 Good

Lehlohonolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Paulie

Stayed 3 nights in Oct 2022

8/10 Good

Ande

Stayed 2 nights in May 2022

10/10 Excellent

Shira

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were ever so kind and accomodating. The place is super clean and modern, the staff go above and beyond to ensure you are happy. Will definitely return - truly awesome
Stayed 2 nights in Mar 2022

8/10 Good

neelandran

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Was convenient and comfortable. staff were helpful and friendly.
Stayed 1 night in Jan 2022

8/10 Good

neelandran

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Nice hotel, staff are friendly
Stayed 4 nights in Jan 2022

8/10 Good

Ronald

Stayed 1 night in Nov 2021

8/10 Good

Anne, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very modern and beautiful. It had that wow factor. Unfortunately, it was located in a difficult part of the city, so were advised not to venture out. Location is not great.
Stayed 4 nights in Mar 2020
Response from The CLHG Team on Mar 11, 2020
Dear Anne Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate your valuable feedback. We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Doug, Nicolaus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredible. They were very knowledgeable about the area and have great advice. I used the Park Station which can be a bit of an issue and the area is a bit sketchy after dark.
Stayed 3 nights in Feb 2020
Response from Simo Mthimkulu - General Manager on Feb 21, 2020
Thank you kindly for the feedback. I am glad the team made you feel at home. We have noted the comment regarding our Park Station. We & the stakeholders are working on it. We will always be ready hosting and have a great time further.

10/10 Excellent

Darren, Wilmington, NC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security guys were fantastic, always keeping an eye on me outside the hotel at the adjacent mall area. The manager Thuli was also helpful and genuinely interested in her guests getting the most from their stays.
Stayed 1 night in Oct 2019
Response from The CLHG Team on Oct 14, 2019
Dear Darren Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and that our security staff and Thuli WOW'd you with their great service! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Tebogo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Service was absolutely breathtaking ,the place is clean and have a sense of calmness to it.Their staff are friendly and always check on their guests. I always have an awesome safe stay 😊
Stayed 1 night in Aug 2019
Response from The CLHG Team on Oct 14, 2019
Dear Tebogo Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay as always and that our staff WOW'd you with their great service. We look forward to welcoming you 'home' again soon.  With kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Robert on Aug 8, 2019
I am not sure what is this task about

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from The CLHG Team on Jul 4, 2019
Dear Kris Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Siphokazi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from The CLHG Team on May 1, 2019
Dear Siphokazi Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Lutho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Duty Manager on Mar 17, 2019
Dear Lutho, Thank you for rating our beautiful property and we look forward to welcoming you back on your next visit to Johannesburg. Kind regards, City Lodge Newtown Management Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019
Response from The CLHG Team on Apr 29, 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My luggage was still in Paris and they kindly provided me with a free toothbrush and toothpaste to collect at reception in the morning. Thoughtful.
Stayed 1 night in Mar 2019
Response from Duty Manager on Mar 17, 2019
Dear Valued Guest, We are happy we could make your stay more comfortable and look forward to welcoming you back to our beautiful property. Kind regards, City Lodge Newtown Management Team

10/10 Excellent

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Food needs work.
Room was great. Location was good to get to my morning meeting, but not safe to walk around at night. Restaurant was so-so - main course was good but dessert was overpriced and tasteless. Wifi was great.
Stayed 1 night in Mar 2019
Response from The CLHG Team on Mar 12, 2019
Dear Hussein Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate your valuable feedback and the great rating! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
This was a stay of 2 weeks while completing a local project. The rooms are comfortable, Good quality bed with comfortable pillows. I appreciated the availability of tea and coffee in the room, unusual in Africa. Wifi was fast enough even at weekends when it was more busy. As reported in other reviews the pool is in shade for part of the day because it is west facing but is in sun most of the afternoon. Not a place for a serious swimmer though! The hotel car park has over 50 spaces. A secure place and accessed by barriers. A security guard is always present. A sizeable shopping complex is about 100 m from the hotel and very safe to walk to and from and around. There are plenty of eating places for all pockets and tastes and also 2 supermarkets, some arty shops a cinema and more. Its sometimes difficult to get service in the bar/restaurant as the staff are not always visible and there is no call system. The menu is limited but food well presented and priced competitively with the local restaurants. The security staff of the neighbouring shopping centre tend to have loud conversations outside which echo around the neighbouring buildings and can be early in the morning so I suggest ear plugs for a longer night
Stayed 15 nights in Nov 2018
Response from The CLHG Team on Dec 11, 2018
Dear Heather Thank you for taking the time to review our lovely hotel. We are very pleased that you enjoyed your stay and sincerely appreciate your constructive and complimentary feedback. We hope to welcome you as our guest again soon. With kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2018
Response from The CLHG Team on Nov 21, 2018
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon. With kind regards

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from The CLHG Team on Nov 14, 2018
Dear Jerome Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon. With kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from The CLHG Team on Nov 14, 2018
Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon. With kind regards

8/10 Good

Lesley Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Simo on Nov 8, 2018
Hi Which comments you anticipating?

8/10 Good

Vikram

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from The CLGH Team on Oct 17, 2018
Dear Vikram Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon. With kind regards

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from The CLHG Team on Oct 4, 2018
Dear William Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon. With kind regards

8/10 Good

Sim, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel great location
Staff were wonderful and helpful, room was large clean very modern and comfortable. I also liked the convieniece of being able to walk to the shopping centre located right behind the hotel. The only downside was I asked for a quiet room as high up as possible and I got a room on the first floor and the first two nights it sounded like there was a party in corridor as the neighbouring guests all seemed to belong together and liked to go from room to room at midnight/1am.
Stayed 6 nights in Sep 2018
Response from The CLHG Team on Oct 4, 2018
Dear Sim Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate your great feedback! We were however disappointed to learn of the disturbance caused by noisy guests during your stay and apologise sincerely for the discomfort caused by these inconsiderate guests. We hope to welcome you as our guest again soon. With kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel and staff but the location was not as good as we expected. Outside of the immediate block of the hotel, not an area you want to around in— that said, it was very close to all we neeeded via uber.
Stayed 3 nights in Aug 2018
Response from Anton on Aug 9, 2018
Thank you so much for your feedback. If there is anything that we can do for you please let us know. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and safe option in central Jobu
New hotel in up and coming Newtown area. Safe and cool
Stayed 2 nights in Jul 2018
Response from Anton on Jul 25, 2018
Good Morning Thank you for staying with us. we hope to see you again soon. Kind regards Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Anton on Jul 18, 2018
Good Morning Thank you so much. Looking forward to your next visit.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good stay ..enjoy the location
Stayed 1 night in Mar 2018
Response from Thuli on May 16, 2018
Good Evening thank you for your feedback. Enjoy your Evening

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Response from Thuli on May 16, 2018
Good Evening thank you for your feedback. Enjoy your Evening.

8/10 Good

Don Yew Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Newtown.
Things are new and clean. Next to new shopping mall which has restaurants, supermarket and cinema. Convenient.
Stayed 5 nights in Mar 2018
Response from Anton on Mar 22, 2018
Morning Thank you for your feedback. Enjoy your day

8/10 Good

Don Yew Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Newtown.
Things are new, clean and neat. Nothing to complain at all. Just next to a new shopping mall and can even watch a movie.
Stayed 1 night in Mar 2018
Response from Anton on Mar 22, 2018
Morning Thank you for your feedback. Enjoy your day

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from The CLHG Team on Mar 19, 2018
Thank you for taking the time to review our lovely hotel. We are delighted that your stay was good and sincerely appreciate the great rating! We look forward to welcoming you as our guest again soon. With kindest regards

8/10 Good

Trond Oddvar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from The CLHG Team on Jan 29, 2018
Thank you for taking the time to review our lovely hotel. We are pleased that your stay was good and sincerely appreciate the great rating! We hope to welcome you as our guest again soon. With kind regards

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, central location
Fantastic place to stay in the centre of Jo'burg. Clean, spacious and well equipped this hotel is ideal for a few days in the city. The neighbouring Newton shopping centre is clean, safe and good value for anyone staying. Can't recommend highly enough.
Stayed 2 nights in Aug 2017
Dear Darren Thank you for taking the time to review our lovely hotel. We are very happy that your stay was perfect and sincerely appreciate your great review. We hope to welcome you as our guest again soon. With kindest regards The CLHG Team

10/10 Excellent

Claire, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Punches above a three-star rating
I loved staying here! I was able to check in early upon request, get access to Vhupo Tours, eat the delicious buffet breakfast and have a brilliant hot and soothing shower after a 17-hour flight. My room was beautiful and I had a lovely pool view. Prudence, Waheeda and two other front desk staff were accommodating and so helpful. Loved my tours with Vusi. Tremendous customer service with amenities such as meetings room, a gym, a computer station...couldn't ask for anything more.
Stayed 1 night in Jul 2017
Response from Hotel Management on Jul 30, 2017
Dear Claire, Thank you so much for the review and feedback. We are ecstatic that you had lovely time with us and hope to see you in the near future. Kind regards, Hotel Management

10/10 Excellent

Jaylin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get stay for a Pilanesberg Safari tour
The hotel was wonderful! Very modern and clean, with an excellent staff! The location might not be the safest place to wonder around by yourself at night, but the hotel is gated and guarded, and right next door is a new shopping area that has many police officers. We had a short visit but had an excellent time!

8/10 Good

Prosper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll be back!
This was our third visit at this same City Lodge - we look forward to our next visit!

2/10 Terrible

Zanemvula

Liked: Cleanliness, property conditions & facilities, room comfort
I Was Insulted
The stay was wonderful, the staff very friendly, until at check out time when I was charged for a breakfast that the staff insisted I ate. I never ate any breakfast at the hotel, I don't even know how their breakfast looks like. They failed to provided me with any document showing that I signed for any meal at all. After they detained me for some minutes while we argued about the issue they offered to wipe the debt off, saying that perhaps it was an error on their part. I was very much offended because I was embarrassed in front of other guests who were at the reception at the time. I was insulted and felt very small that. I am still very angry about this.

10/10 Excellent

Jacomina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Bafana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
concern
showers are ok problem is the water flows out of the shower to basin,we are forced to put some towel to block water flows.if you can fix that then it gonna be of top class