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Reviews of Pyramid Lake Lodge

3 out of 5
Pyramid Lake Lodge
5 Km North On Pyramid Lake Road, Jasper, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1005 reviews" "
Rating 8 - Good. 268 out of 1005 reviews" "
Rating 6 - Okay. 92 out of 1005 reviews" "
Rating 4 - Poor. 48 out of 1005 reviews" "
Rating 2 - Terrible. 18 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Prabash

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lodge in amazing mountain location
Stayed 2 nights in May 2024

10/10 Excellent

Cesar, Etobicoke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Lakhvir

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a great room. Great. Staff location was freaking awesome.
Stayed 2 nights in May 2024
Response from Florian Vogt on May 24, 2024
Hello Lakhvir,Thank you for taking the time to leave us with such a fantastic review. We are delighted to read that you enjoyed your room, the scenic location, and our amazing staff. Your business is appreciated and thank you for staying at the Pyramid Lake Lodge while in the National Park.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Morris

Traveled with partner
Liked: Cleanliness, property conditions & facilities
You can never go wrong staying at a resort in the mountains. Pyramid Lake Lodge is in great location, off the beaten path and away from the hustle and bustle of the Jasper townsite. Room was spotless and the bed very comfortable. What’s not to like !
Stayed 1 night in May 2024
Response from Florian Vogt on May 23, 2024
Hello Morris,Your time to leave us with such a fantastic review is appreciated. I am delighted to read that you enjoyed our scenic location of the beaten path, the cleanliness, and the comfortable room. Thank you for your business and for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

HARMEET, surrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the lake, beautiful area.
Stayed 1 night in May 2024
Response from Florian Vogt on May 17, 2024
Hello Harmeet,Thank you for your recent visit to the Pyramid Lake Lodge. We are pleased to read that you enjoyed our beautiful location by the lake. Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Joanne

Traveled with family
Lovely and beautiful place to stay. Views of pyramid mountain and lake wonderful
Stayed 5 nights in Apr 2024
Response from Florian Vogt on May 17, 2024
Hello Joanne,Your time to leave us with your review is appreciated. I am delighted to read that you enjoyed our scenic location by the lake. Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

wesley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room but exceedingly disappointed to have to bright lights on the deck that could not be turned off - this completely compromised the reason we spent extra to have a view, enjoy the stars/mtns and hopefully see the northern lights. Fix the lights so the guests can turn them off!
Stayed 1 night in May 2024
Response from Florian Vogt on May 17, 2024
Hello Wesley,We appreciate your time to leave us with your review. I am sorry about the issues you were facing with the lights. Our front desk staff in cooperation with our Maintenance is always available to help with any questions that might come up during a stay. Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Nelson

Traveled with partner
Liked: Cleanliness, staff & service
Property under construction in various areas. Rubber Matts on decks create tripping hazards
Stayed 2 nights in May 2024
Response from Florian Vogt on May 16, 2024
Hello Nelson,Your time to leave us with your review is appreciated. I appreciate your feedback regarding the rubber mats. I will relay this to the appropriate department. Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Grant, Edson

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 1 night in May 2024
Response from Florian Vogt on May 11, 2024
Hello Grant,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed your stay with us. Thank you for your business. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Aiea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to relax
Stayed 2 nights in May 2024
Response from Florian Vogt on May 7, 2024
Hello Aiea,Your time to leave us with your review is appreciated. We are pleased to read that you enjoyed your stay with us.Thank you for your business. Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Resturant overpriced and very few selections
Stayed 1 night in Apr 2024
Response from Florian Vogt on May 3, 2024
Hello Douglas,Your time to leave us with your feedback is appreciated. We are sorry that our Restaurant did not meet your expectations.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Rainesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good atmosphere and room are clean and safe
Stayed 1 night in Apr 2024
Response from Florian Vogt on May 3, 2024
Hello Rainesh,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed the good atmosphere and cleanliness of your room. Thank you for your business and for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Krystine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and surroundings are so beautiful.The room was clean and bright, modern yet rustic, we were totally impressed. Every room appeared to have an incredible mountain and lake view. Plenty of comfortable seating around the entire area, out on the docks and around the property. The hot tub and sauna area was very clean and well looked after. The cleaning staff were very efficient and responsive. However, I DO NOT recommend having breakfast at Aalto. For what is supposed to be a five star restaurant it certainly lacked. The greeting hostess was wonderful, but our server was very uninterested and not once tried to top up our coffees. Also for a five star restaurant it had only lukewarm, soggy cheap diced potatoes on the side of our breakfasts. I understand the need to be cost-efficient, however it would be nice to see maybe some sliced tomatoes or a cup of yoghurt or a pancake or fruit or something else being offered if a guest does not want diced potatoes. Overall it was a beautiful resort and a very enjoyable visit to the Pyramid Lake Lodge.
Stayed 2 nights in Apr 2024
Response from Florian Vogt on May 3, 2024
Hello Krystine,Thank you for your recent visit to the Pyramid Lake Lodge. We are delighted to read that you enjoyed our picturesque location, the great view from your room, our hangout spaces, the well-kept wellness area and our amazing cleaning staff. I apologize for the experience you had at Aalto. We strive to provide exceptional experiences for all our guests and are disappointed to have missed our usual standard. I will forward this to the appropriate department. Your business is appreciated and thank you for staying with us during your time in the National Park. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Rena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from Florian Vogt on Apr 23, 2024
Hello Rena,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your stay with us. Your business is appreciated.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Florian Vogt on Apr 23, 2024
Hello Douglas,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your stay with us. Your business is appreciated.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Joel

Stayed 1 night in Apr 2024
Response from Florian Vogt on May 11, 2024
Hello Joel,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed your stay with us. Thank you for your business. Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Jen

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Apr 16, 2024
Hello Jen,Your time to leave us with your review is appreciated. We are sorry that your stay with us was not optimal. Thank you for your business. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Chad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Kirk on Apr 15, 2024
Thank you for the positive feedback Chad,We hope to welcome you back to the Pyramid Lake Lodge in the near future.Kind regards,

8/10 Good

Jaylene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful sights. Quite for the time of year we stayed (April).
Stayed 1 night in Apr 2024
Response from Florian Vogt on Apr 14, 2024
Hello Jaylene,Thank you for your recent visit to the Pyramid Lake Lodge. I am delighted to read that you enjoyed our scenic and quiet location. We appreciate your business and thank you for staying with us while being in the Canadian Rockies.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Joanne

Traveled with partner
Liked: Staff & service, amenities
All the trail nice rooms just wish it was cleaner like dust the blind keep the woman shower at the gym area cleaner even renovation is in need in that area the hot tub the gun need to be cleaner
Stayed 4 nights in Apr 2024
Response from Florian Vogt on Apr 13, 2024
Hello Joanne,Your time to leave us with your review is appreciated. We are sorry about the issues you were facing regarding cleanliness. I have relayed this to the appropriate department. Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Matthew

Stayed 1 night in Apr 2024
Response from Florian Vogt on May 3, 2024
Hello Matthew,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your stay with us.Thank you for your business. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Alicia

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me & my boyfriend stayed here for his birthday weekend with our 2 dogs. We absolutely fell in love with this resort in jasper and highly recommend! The staff was so helpful and nice, the amenities were great. The pyramid hike being right there was also really nice (the hike was amazing) the resort is very quiet and not too far from town but enough away where it was very peaceful at night & we got to see some wildlife early in the morning outside our room door. we truly overall loved the experience at this resort and will definitely be back! We are planning a family trip in the summer & we all can’t wait to experience this place in the summer. Although it’s on the pricer side we both agreed it was worth every dollar spent to stay here.
Stayed 2 nights in Apr 2024
Response from Kirk - Front Office Manager on Apr 9, 2024
Thank you so much for your feedback Alicia,We are always delighted when we hear guest's stories and we thrive to help to build unforgettable memories for our guests. We hope to see you in the near future and wish you an amazing summer!Kind regards,

6/10 Okay

Balkar Singh

Heard too much noise from other rooms even if someone took shower in other room and it disturbed your sleep
Stayed 1 night in Apr 2024
Response from Kyle on Apr 8, 2024
Hello Balkar,Thanks for taking the time to provide us a review and feedback on your stay. I do apologize regarding the noise impacting your stay and will be sure to follow up with management regarding this. Sincerely,Kyle SmithGuest Experience Supervisor

8/10 Good

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was beautiful and rooms spacious, clean and comfortable. Restaurant onsite was seafood so we didn't eat there as not our thing and had young kids. Lots of places in town though which is only a short drive away.
Stayed 2 nights in Apr 2024
Response from Florian Vogt on Apr 6, 2024
Hello Stephanie,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed our scenic location and your comfortable room. Thank you for your business and for making the Pyramid Lake Lodge your place to stay in the Canadian Rockies.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Tilda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kyle on Apr 5, 2024
Thanks for taking the time to provide us a great review Tilda!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Worth more than what we've paid!
Stayed 1 night in Mar 2024
Response from Florian Vogt on Apr 4, 2024
Hello Stephanie,Thank you for your recent visit to the Pyramid Lake Lodge. We are delighted to read that you enjoyed your stay at our spectacular location. Your business is appreciated and thank you for making the Pyramid Lake Lodge your place to stay in the Canadian Rockies.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Raiyan

Stayed 1 night in Mar 2024
Response from Florian Vogt on Apr 23, 2024
Hello Raiyan,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your stay with us. Your business is appreciated.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Apr 3, 2024
Hello Cindy,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your stay with us.Thank you for your business and for making the Pyramid Lake Lodge your place to stay in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Jessie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little weekend getaway
Stayed 3 nights in Mar 2024
Response from Florian Vogt on Apr 3, 2024
Hello Jessie, We appreciate your time to leave us with your review. I am glad to read that you enjoyed your weekend getaway, and we look forward to welcoming you back the next time you are in the National Park.Your business is appreciated and thank you for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

James

Liked: Cleanliness, staff & service
TVs outdated and one in room didn’t even work
Stayed 1 night in Mar 2024
Response from Florian Vogt on Apr 4, 2024
Hello James,Your time to leave us with your review is appreciated. We are sorry about the issues you were facing in your room. Our front office team is always available to help with a room move based upon availability. Thank you for your business and for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Alissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lodge right on Pyramid Lake. Rooms are new, very clean. The hot tub is down by the lobby and there’s no walking path to it, so in the winter you do need to drive to it. Staff was excellent, would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Kyle on Mar 29, 2024
Hello Alissa,Thanks for taking the time to provide us a great review. We are glad to see you enjoyed your stay and appreciate the feedback regarding walkways. We hope to see you again in the future!Sincerely,Kyle SmithGuest Experience Supervisor

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Florian Vogt on Mar 30, 2024
Hello Tammy,We appreciate your time to leave us with such a great review. I am glad to read that you enjoyed your stay with us. Your business is appreciated and thank you for making the Pyramid Lake Lodge your place to stay in the Canadian Rockies. Kind regards, Florian Vogt Guest Services Supervisor

8/10 Good

Angela

Traveled with partner
Beautiful view! Peaceful. A few kms outside of town. Gorgeous trails nearby. The restaurant runs on irregular hours/days so be prepared to venture into town for meals. If you stay on the bottom floor- prepare to hear the folks above you.
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Mar 28, 2024
Hello Angela,Thank you for your recent visit to the Pyramid Lake Lodge. We are glad to read that you enjoyed our spectacular view and the trails nearby. Your business is appreciated.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view
Stayed 1 night in Mar 2024
Response from Florian Vogt on Mar 28, 2024
Hello Andrew,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed our beautiful location. We appreciate your business and thank you for making the Pyramid Lake Lodge your place to stay in the National Park. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Lauren

Traveled with partner
😊
Stayed 1 night in Mar 2024
Response from Florian Vogt on Mar 28, 2024
Hello Lauren,Your time leaving us with your review is appreciated and we are glad to read that you had an enjoyable stay with us.Thank you for your business. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Seth, Goodyear

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was quiet, serene, and a great location. The on-site dining is 5 star with a great view.
Stayed 3 nights in Mar 2024
Response from Florian Vogt on Mar 28, 2024
Hello Seth,We appreciate your time to leave us with such a great review. I am delighted to read that you enjoyed our picturesque location and the Aalto restaurant. Thank you for your business and for making the Pyramid Lake Lodge your place to stay while in the Canadian Rockies.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful mountain lodge!
Stayed 3 nights in Mar 2024
Response from Florian Vogt on Mar 22, 2024
Hello Thomas,We appreciate your time to leave us with your review. I am glad to read that you enjoyed our scenic location, and we look forward to welcoming you back the next time you are in the National Park. Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Jasm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pyramid Lake Lodge is an amazing hotel, the rooms are spotless and the staff are super friendly.
Stayed 1 night in Mar 2024
Response from Florian Vogt on Mar 22, 2024
Hello Jasm,Thank you for your recent visit to the Pyramid Lake Lodge. I am delighted to read that you enjoyed our rooms and amazing staff. Your business is appreciated and thank you for staying with us during your time in the Canadian Rockies. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Rebekah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Let me check in early with no fees, helpful staff 😁
Stayed 1 night in Mar 2024
Response from Florian Vogt on Mar 22, 2024
Hello Rebekah,Your time to leave us with such a great review is appreciated. I am glad to read that we were able to accommodate your early check-in request. Thank you for your business and for staying at the Pyramid Lake Lodge during your time in Jasper.Kind regards, Florian Vogt Guest Services Supervisor

10/10 Excellent

Caelan

Stayed 1 night in Mar 2024
Response from Florian Vogt on Apr 3, 2024
Hello Caelan,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your stay with us.Thank you for your business and for making the Pyramid Lake Lodge your place to stay in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Iván

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scenery
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Mar 20, 2024
Hello Iván,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed our beautiful scenery by Pyramid Lake.We appreciate your business and thank you for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Niall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Florian Vogt on Mar 3, 2024
Hello Niall,Thank you for your recent visit to the Pyramid Lake Lodge. I am glad to read that you had a great stay with us and thank you for making the Pyramid Lake Loge your place to stay in the National Park. Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Tom

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Florian Vogt on Mar 2, 2024
Hello Tom,We appreciate your time to leave us with such a great review. I am glad to read that you had a good time with us.Your business is appreciated and thank you for making the Pyramid Lake Lodge your place to stay in the Canadian Rockies.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

ning

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
skating at lake, fire pit on the shore. Dream hotel！
Stayed 1 night in Feb 2024
Response from Kirk on Feb 27, 2024
Thank you for your review, Ning,We hope to welcome you back to the Pyramid Lake Lodge soon.Kind regards,

6/10 Okay

Adam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk was nice
Stayed 1 night in Feb 2024
Response from Kirk on Feb 24, 2024
Thank you for your feedback, Adam. We hope to welcome you back to the Pyramid Lake Lodge in the near future.

10/10 Excellent

Nadia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Went with my dogs and everything was amazing!
Stayed 2 nights in Feb 2024
Response from Florian Vogt on Feb 24, 2024
Hello Nadia,Thank you for your recent visit to the Pyramid Lake Lodge. I am glad to read that you and your dogs had an amazing stay with us. Your business is appreciated and thank you for making the Pyramid Lake Lodge your place to stay in the Canadian Rockies. Kind regards,Florian Vogt Guest Services Supervisor

4/10 Poor

Stephanie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and sauna are gross. There's nowhere to put outdoor shoes so everyone just wears them everywhere meaning the changerooms and sauna are full of outside mud and dirt. The sauna is more of a lukewarm room, which Max's out at 43 degrees....and again is full of mud. The lights surrounding the pool area are so bright they completely obstruct the view of Jasper's gorgeous night sky. For over 300 dollars a night...just stay in Hinton for half the price...
Stayed 1 night in Feb 2024
Response from Florian Vogt on Feb 23, 2024
Dear Stephanie,Your time to leave us with your review is appreciated. We are very sorry about the inconvenience you faced regarding the pool facilities. Your feedback is valuable to us. I have relayed it to the appropriate department. Thank you for your business and we hope that you will give us another chance the next time you are in the Canadian Rockies. Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Jason

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Beautiful resort!!
Stayed 4 nights in Feb 2024
Response from Florian Vogt on Feb 16, 2024
Hello Jason,We appreciate your time to leave us with such a great review. I am glad to read that you enjoyed our beautiful resort. Your business is appreciated and thank you for making the Pyramid Lake Lodge your place to stay in the Canadian Rockies.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Shawn

Traveled with partner
Liked: Amenities
No
Stayed 1 night in Feb 2024
Response from Florian Vogt on Feb 15, 2024
Hello Shawn,Your time to leave us with such a great review is appreciated. We are pleased to read that you had a nice time in the Canadian Rockies. Thank you for your business and for making the Pyramid Lake Lodge your place to stay in the National Park.Kind regards,Florian Vogt Guest Services Supervisor