Cavell Penthouse Suite | Private kitchen | Fridge, coffee/tea maker, electric kettle

Reviews of Jasper Inn & Suites by INNhotels

3 out of 5
Jasper Inn & Suites by INNhotels
98 Geikie Street, Jasper, AB

Reviews

8.4

Very Good

Rating 10 - Excellent. 527 out of 1116 reviews" "
Rating 8 - Good. 397 out of 1116 reviews" "
Rating 6 - Okay. 104 out of 1116 reviews" "
Rating 4 - Poor. 55 out of 1116 reviews" "
Rating 2 - Terrible. 33 out of 1116 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Trista

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a loft suite. Was a little cramped for a family of 4 but we made the best of it. Pool area was great. Enjoyed watching the grazing Elk off of our balcony. The breakfast buffet however was quite disappointing and expensive for what was being served. It was what you would expect at a free "continental" style breakfast not a "buffet". We arrived just before 9 and everything was pretty much empty already.
Stayed 2 nights in May 2024

10/10 Excellent

Hongda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from Jasper Inn and Suites Management Team on May 24, 2024
Thank you so much for the 5-star rating and your excellent review! We're thrilled to know that you had such a positive experience. Your feedback is incredibly valuable to us, and we look forward to welcoming you back soon!

10/10 Excellent

Nevena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food in the restaurant was very good
Stayed 1 night in May 2024
Response from Jasper Inn and Suites Management Team on May 24, 2024
Thank you for the 5-star review! We're thrilled to hear that you enjoyed your experience with us, especially the food in our restaurant. Your positive feedback means a lot to our team. We look forward to serving you again soon!

10/10 Excellent

Jin

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Rotem

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean, and quiet. So quiet that a group of deer was roaming the grounds undisturbed, which just added to the scenery and atmosphere!
Stayed 3 nights in May 2024
Response from Jasper Inn and Suites Management Team on May 23, 2024
It's wonderful to hear that you enjoyed the spaciousness and tranquility of our grounds! Observing deer wandering undisturbed truly adds a special touch to the atmosphere, creating a serene and natural ambiance. We're thrilled that you appreciated the peaceful environment during your stay.

10/10 Excellent

Wilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Jasper Inn and Suites Management Team on May 24, 2024
Thank you so much for the 5-star review! We're delighted to hear that you had such a positive experience. Your kind words and high rating mean a lot to us. We look forward to welcoming you back soon!

6/10 Okay

Abbey

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Although the 3 bdrm Loft is a grey setup for a family, the room was not very clean. The kettle was crusty and dirty. There was one cloth for everything in the kitchen (washing, drying, etc.) the room was outdated but functional.
Stayed 2 nights in May 2024
Response from Jasper Inn and Suites Management Team on May 21, 2024
Thank you for sharing your feedback. We apologize for the cleanliness issues you encountered during your stay in the 3-bedroom Loft. Your comments about the kettle and the kitchen cloth are concerning, and we will address these matters with our housekeeping team immediately to ensure they meet our standards of cleanliness.We appreciate your remarks about the room being functional, though outdated, and are continuously working on improvements. Your input is valuable in helping us enhance our guest experience. If you decide to stay with us again, please reach out directly, and we will do our best to provide a more comfortable stay. Thank you for bringing these issues to our attention.

10/10 Excellent

Rebecka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in May 2024

10/10 Excellent

Paul

Traveled with partner
I loved our room, felt like you were at home. Restaurant food was delicious.
Stayed 1 night in May 2024
Response from Jasper Inn and Suites Management Team on May 21, 2024
Thank you for your wonderful feedback! We're delighted to hear that you felt at home in your room and enjoyed the delicious food at our restaurant. We strive to create a comfortable and enjoyable experience for our guests, and your comments mean a lot to us. We look forward to welcoming you back soon!

8/10 Good

Lesley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel amenities were nice, pool area was great and it wasn’t overly busy. The rooms for families are a nice option with the loft but the stairs are exposed on the one side and very narrow so I would not recommend for young children.
Stayed 1 night in May 2024
Response from Jasper Inn and Suites Management Team on May 21, 2024
Thank you for your feedback. We're glad to hear you enjoyed our hotel amenities, especially the pool area. We appreciate your positive comments about the family-friendly rooms and the loft setup.We understand your concerns about the exposed and narrow stairs. The safety of our guests is our top priority. We apologize for any inconvenience this may have caused and will consider your recommendation regarding young children.Thank you for taking the time to share your experience with us. We hope to welcome you back in the future and provide an even better stay.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a group of 8 people and had booked 3 very different rooms which were all great! The hotel was within walking distance to shops and restaurants and the onsite pool was fantastic for the kids! We would definitely stay here again if we return to Jasper.
Stayed 2 nights in May 2024
Response from Jasper Inn and Suites Management Team on May 21, 2024
Thank you for your fantastic feedback! We're thrilled to hear that your group enjoyed the variety of rooms and found them all great. It's wonderful to know that our location and onsite pool added to your positive experience. We appreciate your kind words and look forward to welcoming you back on your next visit to Jasper!

8/10 Good

Ellen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so neat. The place is so warmth.
Stayed 1 night in May 2024
Response from Jasper Inn and Suites Management Team on May 17, 2024
Thank you for your feedback! We're delighted to hear that you found the room neat and the place warm. We hope to welcome you back soon!

8/10 Good

Zharina

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The room is spacious for the price . Aside from being dusty, everything is good
Stayed 1 night in May 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for your feedback. We're glad to hear that you found the room spacious for the price.We apologize for any dustiness you encountered during your stay. Your comment will be addressed promptly to ensure a cleaner environment for our guests in the future.Thank you for choosing to stay with us, and we hope to welcome you back for another comfortable stay soon.

6/10 Okay

Peggy

Traveled with partner
Disliked: Property conditions & facilities
The rooms were clean and good size. The bed was hard and very uncomfortably and the pillows were lumpy and uncomfortable, as well as the couch. Throughout the night we were woken up to what sounded like an un-level washing machine.
Stayed 1 night in May 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for sharing your experience with us. We're glad to hear that you found the rooms clean and of a good size, but we apologize for the discomfort you experienced with the bed, pillows, and couch. Additionally, we're sorry to hear about the noise disturbance during the night.Your feedback is important to us, and we will address these issues promptly to ensure a more comfortable and restful stay for our guests in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience.

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price&Quality option, nice place to stay!
Stayed 1 night in May 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for your feedback! We're glad to hear that you found our hotel to be a good price and quality option for your stay.We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't realize no air conditioning. We were provided with a fan and the evening cooled down so we slept well.
Stayed 1 night in May 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for your feedback. We're glad to hear that despite the lack of air conditioning, you were provided with a fan and were able to sleep well with the cooler evening temperatures.We appreciate your understanding and hope that you had an otherwise enjoyable stay with us.If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for ratings. We hope you had a pleasant time in Jasper.

8/10 Good

Eherson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for ratings. We hope you had a pleasant time in Jasper.

8/10 Good

Theresa

Traveled with group, Traveled with family
We really enjoyed our stay. Just the mattresses on the bed and hide a bed could have been in better shape. We ate in the restaurant for 2 meals and they were excellent. Will be back again.
Stayed 3 nights in May 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
hank you for your feedback! We're delighted to hear that you enjoyed your stay overall and that you found our restaurant meals excellent.We apologize for any inconvenience caused by the condition of the mattresses on the bed and hide-a-bed. Your feedback is valuable to us, and we will address this issue to ensure a more comfortable experience for our guests in the future.We look forward to welcoming you back on your next visit!

8/10 Good

Susan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and quiet location. Staff were outstanding. Two level hotel with nice pool amenities.
Stayed 1 night in May 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our excellent and quiet location, as well as our outstanding staff.We're glad you appreciated our two-level hotel layout and enjoyed our pool amenities.We hope to welcome you back for another outstanding stay in the future!

10/10 Excellent

Lincoln

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable suite with full kitchen, fireplace and mountain view. Great value for money.
Stayed 4 nights in May 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay in our suite with a full kitchen, fireplace, and mountain view.Providing great value for money is important to us, and we're delighted that we met your expectations.We hope to welcome you back for another comfortable stay in the future!

10/10 Excellent

Reinalyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel deserve a 5 star!!
Stayed 2 nights in May 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for ratings and your kind words. We hope you had a pleasant time in Jasper.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for ratings. We hope you had a pleasant time in Jasper.

4/10 Poor

courtney

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We loved everything until it was time to use our jetted tub. It blasted out skin fragments and black mold. It was late at night, too late to switch rooms. They however did compemsate by giving us a voucher for the breakfast buffet .
Stayed 1 night in May 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced with the jetted tub in your room. Your comfort and satisfaction are our top priorities, and we deeply regret that we fell short in providing a clean and enjoyable experience.We take cleanliness and maintenance very seriously, and we will immediately address the issues you encountered with the jetted tub to ensure they are resolved and do not happen again in the future.We appreciate your understanding and patience, and we're glad to hear that our team was able to compensate by providing a voucher for the breakfast buffet.If there is anything else we can do to make amends for this oversight, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a much-improved stay in the future.

10/10 Excellent

RYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, comfortable
Stayed 1 night in May 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for the review and great feedback. We hope you had great time in Jasper

10/10 Excellent

JACQUELINE

Stayed 2 nights in May 2024
Response from Jasper Inn and Suites Management Team on May 24, 2024
Thank you so much for the 5-star review! We're delighted to hear that you had such a positive experience. Your kind words and high rating mean a lot to us. We look forward to welcoming you back soon!

8/10 Good

Layla

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to everything
Stayed 2 nights in Apr 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for the review and ratings. We hope you had a great time in Jasper.

6/10 Okay

Jacqueline

Traveled with family and small children
Liked: Staff & service, amenities
Loft room is great for families. Bed was super uncomfortable, and I am not a picky mattress person.
Stayed 2 nights in Apr 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for your feedback. We're glad to hear that you found our loft room suitable for families.We apologize for any discomfort you experienced with the bed. Your comfort is important to us, and we appreciate you bringing this matter to our attention. We will look into the issue with the mattress to ensure a more comfortable experience for our guests in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was large and clean, I didn't like having to walk outside to get to it.
Stayed 1 night in Apr 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for your feedback. We're glad to hear that you found our pool area large and clean.We apologize for any inconvenience caused by the need to walk outside to access it. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Shaun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had not been back to the Jasper Inn in 20 years. I was pleasantly surprised how nice our renovated room was. We will definitely be back.
Stayed 1 night in Apr 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Welcome back! We're thrilled to hear that you had a pleasant stay with us after 20 years and that you were pleasantly surprised by the renovated room.We're delighted that you enjoyed your experience and we can't wait to welcome you back for another visit in the future!

6/10 Okay

Bern

Ok
Stayed 2 nights in Apr 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for ratings. We hope you had a pleasant time in Jasper.

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for ratings. We hope you had a pleasant time in Jasper.

10/10 Excellent

Ingrid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that this property was walkable to into town. Super convenient. Breakfast buffet was very good.
Stayed 2 nights in Apr 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for your positive feedback! We're thrilled to hear that you loved our convenient location within walking distance to town and that you enjoyed our breakfast buffet.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Gord

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fireplace was cool, loft room was cool, pool was decent, resturant was good other than being closed on Sunday. Only issue was the fist full of hair I had to pull from the drain in the tub as it was fairly clogged, and the shower head left a bit to be desired.
Stayed 3 nights in Apr 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for your feedback. We're glad to hear that you enjoyed the fireplace, loft room, and pool during your stay, as well as the restaurant (despite its closure on Sundays).We apologize for the inconvenience caused by the clogged drain in the tub and the subpar shower head. Your comments are important to us, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful
Stayed 1 night in Apr 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for ratings and review. We hope you had a pleasant time in Jasper.

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing place to stay !!! Really enjoyed ourselves!!
Stayed 1 night in Apr 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for your enthusiastic feedback! We're thrilled to hear that you had an absolutely amazing stay with us and that you enjoyed yourself.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable experience in the future!

4/10 Poor

Bryce

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for ratings. We hope you had a pleasant time in Jasper.

10/10 Excellent

janice

Traveled with family
Liked: Cleanliness, amenities
The staff were amazing, very helpful and accommodating. The rooms were clean and spacious
Stayed 6 nights in Apr 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff and that you found the rooms clean and spacious.Providing excellent service and comfortable accommodations is our top priority, and we're delighted that we met your expectations.We look forward to welcoming you back on your next visit!

10/10 Excellent

Morgan - Edward, St. Albert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin and checkout. Kitchenettes are great. Breakfast buffet delicious and well priced. Great property. Will stay there again.
Stayed 2 nights in Apr 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you had an enjoyable experience with us.We're delighted that you found our check-in and checkout process easy, and that you appreciated our kitchenettes and delicious breakfast buffet. Your satisfaction is our top priority, and we're glad to hear that you plan to stay with us again.We look forward to welcoming you back on your next visit!

6/10 Okay

Tai

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything was fantastic but the mattresses and pillows are in need of replacement and very uncomfortable. It compromised the quality of our sleep.
Stayed 2 nights in Apr 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for sharing your feedback with us. We're delighted to hear that overall, you had a fantastic experience during your stay.We apologize for any inconvenience caused by the discomfort of the mattresses and pillows. Your comfort is important to us, and we appreciate you bringing this matter to our attention. We will take your feedback into consideration as we continually strive to improve our accommodations for our guests.We hope to have the opportunity to welcome you back in the future and provide you with a more restful night's sleep.

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 1 night in Apr 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for ratings and review. We hope you had a pleasant time in Jasper.

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and accessible to the town
Stayed 2 nights in Apr 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for ratings and review. We hope you had a pleasant time in Jasper.

10/10 Excellent

Charlene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, well stocked and polite staff
Stayed 1 night in Apr 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for ratings and your kind words. We hope you had a pleasant time in Jasper.

8/10 Good

Graeme

Stayed 1 night in Apr 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for ratings. We hope you had a pleasant time in Jasper.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing place to stay for our first time in Jasper! The only two downfalls would be the lack of parking and the fact that they don't have a complementary breakfast.
Stayed 2 nights in Apr 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
We're thrilled to hear that you had an amazing stay with us during your first time in Jasper! Your feedback is appreciated, and we apologize for any inconvenience regarding the parking situation and the absence of a complementary breakfast.We understand the importance of these amenities for our guests, and we will take your comments into consideration as we continue to improve our services.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable stay in the future!

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for ratings and review. We hope you had a pleasant time in Jasper.

10/10 Excellent

Susan

Stayed 2 nights in Mar 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for ratings. We hope you had a pleasant time in Jasper.

10/10 Excellent

Lindsay

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The one front desk staff member that I came across, not once unfortunately, but TWICE was a displeasure. She had a nasty attitude about her, no smiling, no hi, how are you? Yes we tried checking in early, but there was no compromising on her part, she just said no it is too early, you can call at 3 to see if its available yet. (we tried checking in at 1). If you dont like your job, quit; I have a feeling your co-workers will be happy with your departure. The other girl we had when we did check in was fantastic, a complete doll & i was in there for less than 3 minutes. The room was well above our standards, super clean & super quiet. We showed up for breakfast the next at 8:30am & honestly, it was garbage & service was even worse. All the food was cold/hard. Only my husband ordered coffee, she legit came around 10x offering him more coffee, but we repeatedly had to ask for juice or water refills. We will happily stay at your property again, because honestly, we loved the hotel its self.
Stayed 1 night in Mar 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for sharing your experience with us. We're sorry to hear about the negative interactions you had with one of our front desk staff members. Providing exceptional service is important to us, and we apologize for any inconvenience or discomfort caused by their attitude. We will address this matter internally to ensure that all our staff members uphold the highest standards of professionalism and hospitality.We're glad to hear that your check-in experience with the other staff member was positive and that you found the room to be well above your standards, super clean, and quiet.Regarding breakfast, we apologize for the disappointment you experienced with the quality of the food and service. We take your feedback seriously and will work to improve in these areas to ensure a better experience for our guests in the future.We're pleased to hear that despite these issues, you still loved the hotel itself and are willing to stay with us again. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay next time.

10/10 Excellent

Pedro

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and accommodating
Stayed 1 night in Apr 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for your kind words! We're delighted to hear that you found our staff very friendly and accommodating during your stay.We strive to provide exceptional service to all our guests, and it's wonderful to know that we met your expectations.We look forward to welcoming you back for another enjoyable stay in the future!

8/10 Good

Charlene

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fun time and appreciated all the space at the Jasper Inn and Suites. There was ample room for everyone and we truly had a wonderful time. The property itself is OK. It lacks modern conveniences such as a dishwasher and the bathroom smelled awful (like sewer problems ) so I had to put a Glade Plug in to remain in the suite. That was a game changer or we would have asked for another room. The pool was sooo cold it was unusable but the hot tub was just right. The property is conveniently located near the main strip. All and all a very good, decent stay, but nothing wowed me (except the space, that was awesome!).
Stayed 2 nights in Mar 2024
Response from Jasper Inn and Suites Management Team on May 15, 2024
Thank you for sharing your experience with us. We're glad to hear that you had a fun time and appreciated the ample space at Jasper Inn and Suites.We apologize for the inconveniences you encountered during your stay. Your feedback regarding the lack of modern conveniences such as a dishwasher and the unpleasant smell in the bathroom is important to us, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future.Thank you for your positive comments about our location and hot tub. We appreciate your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.