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Reviews of DoubleTree by Hilton Iquitos

4.5 out of 5
DoubleTree by Hilton Iquitos
Napo 258, Iquitos

Reviews

8.8

Excellent

Rating 10 - Excellent. 150 out of 251 reviews" "
Rating 8 - Good. 60 out of 251 reviews" "
Rating 6 - Okay. 28 out of 251 reviews" "
Rating 4 - Poor. 7 out of 251 reviews" "
Rating 2 - Terrible. 6 out of 251 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only problem here was there was no hot water when I tried it on both stages. We were leaving earlier than the breakfast buffet open so they made us a box to breakfast to go for early morning.
Stayed 1 night in May 2024

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was more than helpful during check-in. Also, when I had trouble with a remote, they were very responsive.
Stayed 1 night in Apr 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rony, Hialeah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at Double Tree Hotel by Hilton was excellent, Edwing at the reception welcomed us with excellent professionalism and cordiality, my wife and I felt very comfortable and satisfied with the treatment and attention, cleanliness, cordiality, professionalism, help and care, I recommend this Hotel and on my next family visit to Iquitos it will surely be my option. Thank you all and especially to Edwing, continue providing that professional and careful service 👍
Stayed 10 nights in Feb 2024

10/10 Excellent

Rita

Stayed 3 nights in Jan 2024

6/10 Okay

Fabiola

Stayed 2 nights in Jan 2024

6/10 Okay

Danilo Jr

Traveled with group
Ask a shuttle serivce that didn’t arrive on the day I requested. Arrived on the other day I don’t need shuttle from airport.
Stayed 1 night in Dec 2023

6/10 Okay

Danilo Jr

Traveled with group
Ask if I can do can do a fast track laundry and said she will call to confirm but didn’t receive any call in the room.
Stayed 1 night in Dec 2023

10/10 Excellent

Pilar

Traveled with family
Liked: Property conditions & facilities, room comfort
Just stay for a night to get into the jungle the next morning. Awesome pool, great room service, and quickly and helpful receptionist.
Stayed 1 night in Dec 2023

6/10 Okay

Rolando

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The swimming pool and the Gym.
Stayed 2 nights in Nov 2023

4/10 Poor

Hadi

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
That place getting old and need renovations soon
Stayed 4 nights in Dec 2023

10/10 Excellent

Fiona

Liked: Staff & service, amenities, property conditions & facilities
My room faced the plaza de Armas. A heck of a lot of traffic noise. My only issue. otherwise a great hotel. Pool area is stunning and I enjoyed an afternoon swim as it was a hot day
Stayed 1 night in Dec 2023

10/10 Excellent

Floyd

Liked: Cleanliness, staff & service, property conditions & facilities
Such a great place
Stayed 1 night in Dec 2023

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable after several days roughing it in the Amazon jungle. Staff was friendly and accommodating.

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Raphael

Stayed 1 night in Nov 2023

10/10 Excellent

Yury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Nov 2023

10/10 Excellent

Stefanie

Stayed 2 nights in Nov 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay especially due to the barstaff named Rudy. He is a wonderful embassador for Hilton Double Tree and Iquitos. Made us feel very welcome and gave us helpful information about Iquitos which we found invaluable as we only had one day there. Excellent
Stayed 2 nights in Nov 2023

10/10 Excellent

Neill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. 5 star service
Stayed 1 night in Oct 2023

8/10 Good

Michael, New York

Stayed 1 night in Oct 2023

8/10 Good

Diana, Newburyport

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very clean. Great service!
Stayed 1 night in Oct 2023

10/10 Excellent

Jasmine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Good restaurant. Excellent service.
Stayed 1 night in Sep 2023

6/10 Okay

Lisa

Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Diana, Newburyport

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Mia

Stayed 1 night in Aug 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Mia

Stayed 1 night in Aug 2023

6/10 Okay

Nancy

Stayed 1 night in Aug 2023

10/10 Excellent

Anthony, Carson

Stayed 1 night in Jul 2023

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
If I come back to Iquitos, I would stay here again. I would ask for a room facing the front of the hotel, because they have music at the pool area that goes on until midnight and it feels like is playing in your room if your room faces that way. I had foot reflexology at the spa that was wonderful. I had breakfast there once that although pricey for the area was very good. I liked the lobby very much. The first room i had was musty until the ac was running, then it smelled better. This one had a tub shower combination. The second room had been renovated so it was better.
Stayed 3 nights in Jul 2023

6/10 Okay

Geoffrey

Liked: Cleanliness, staff & service
Generally okay, but not worth the inflated price. The hotel is showing its age and could do with an overhaul: scuff marks, worn carpets etc. However, the main issue is the insanely loud music played all Sunday in the common pool area - had to shout to converse, and the sound was clearly audible in my room. Just not a relaxing place to spend time.
Stayed 1 night in Jul 2023

10/10 Excellent

Mercedes

Stayed 2 nights in Jul 2023

2/10 Terrible

jonathon, fort Lauderdale

Traveled with partner
Disliked: Staff & service
No not stay at this hotel if you plan on sleeping. Never stayed in louder hotel, the have speakers mounted to the floor, and play loud music day and night. Rooms are located on busy street with no sound proofing. Lobby is very nice but it is not the place to stay to sleep.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay there. I only spent one night but it was a great night! The property was lovely and clean. The pool was a pleasant surprise because I didn't know there was one. The staff was professional and courteous. There was staff that spoke and understand English and that was comforting. The food was good and the live entertainment in the restaurant rocked! I would definitely stay here again but longer next time!
Stayed 2 nights in Jun 2023

10/10 Excellent

Lance

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a good location. All of The staff was friendly, welcoming and very professional. The music around the pool area was a little loud at night, but I do highly recommended the DoubleTree hotel when staying in Iquitos.
Stayed 1 night in Jun 2023

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but I didn’t know that it was a party hotel. There was a live rock concert until midnight one night and very loud karaoke on another night. Both of which could be easily heard in the room and kept me from sleeping. Otherwise it’s a nice hotel and the staff were very friendly and helpful.
Stayed 1 night in May 2023

6/10 Okay

Erich

Stayed 1 night in May 2023

10/10 Excellent

Nilton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at this property on three occasions, for a total of 3 nights. Liked the location as it is central and easy to walk for local restaurants, shopping, with easy transportation at the door. Also, the hotel restaurant/bar have a very good and varied menu, with all exquisite food and quality - really enjoyed it.
Stayed 1 night in May 2023

10/10 Excellent

Melissa

Liked: Staff & service, property conditions & facilities
I am traveling alone so I was worried about safety. The hotel staff are amazing. So helpful, attentive, speak English, friendly, and gracious. I say gracious because I had a lot of questions for my first day. It was worth the extra money for this piece of Mind. My room was clean, bed comfortable, and quiet. I didn’t hear anything. I are at the restraint next to the pool. Staff there wasn’t friendly and attentive. Salad with chicken looked pretty. Chciken was a little tough, but I buy local pasture raised organic chicken at home so I can be a little critical. Lol I originally booked a different hotel that was half the price, but it was canceled the day before my arrival due to plumbing issues. I am so happy it was.
Stayed 1 night in May 2023

10/10 Excellent

Christopher

Stayed 1 night in Apr 2023

10/10 Excellent

Floyd

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was very well kept and the staff was very welcoming!
Stayed 2 nights in Mar 2023

4/10 Poor

Alfonso

Stayed 1 night in Mar 2023

10/10 Excellent

Ralph, Springfield

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fifth time to stay at this property and the only 1st world hotel. In the region.
Stayed 2 nights in Jan 2023

10/10 Excellent

Ricardo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service and food.... the staff go beyond the call of duty.... the decor is very nice
Response from Departamento de Reservas on Jan 12, 2023
Thank you for choosing us. Getting feedback is important to us!

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great and location is great! Ask for Grace at the front and she will take care of you! Only thing you may want to bring are some ear plugs. You never know when the music outside might start . 3 am is not out of the question. Best location in all Iquitos!
Response from Departamento de Reservas on Jan 12, 2023
Thank you for choosing us. Getting feedback is important to us!

10/10 Excellent

Kelsey

Stayed 1 night in Nov 2022