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Reviews of Sleep Inn & Suites and Conference Center Downtown

2.5 out of 5
Sleep Inn & Suites and Conference Center Downtown
1244 W 16th St, Indianapolis, IN

Reviews

8.0

Very Good

Rating 10 - Excellent. 397 out of 1001 reviews" "
Rating 8 - Good. 342 out of 1001 reviews" "
Rating 6 - Okay. 128 out of 1001 reviews" "
Rating 4 - Poor. 83 out of 1001 reviews" "
Rating 2 - Terrible. 51 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anita

Business traveler
Liked: Amenities
Very nice
Stayed 1 night in May 2024

8/10 Good

Henry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked out well
Stayed 1 night in May 2024

6/10 Okay

Susan

Traveled with family
The window was slightly open when we got back to our room with no lock options it was too late to call to change rooms. Very noisy most of the night. Just an average hotel. Nice and friendly staff.
Stayed 1 night in May 2024

8/10 Good

Bradley, Rockford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a fancy part of town but was good. Everything was clean and breakfast was good. No cmplaints.
Stayed 1 night in May 2024

8/10 Good

Shelton

Traveled with partner
Very nice motel
Stayed 1 night in May 2024

6/10 Okay

Hayoung

It's quite and clean, but there are not any restrictions. We are available to have breakfast which was so so.
Stayed 3 nights in Apr 2024

8/10 Good

Kathleen

Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Michelle

Liked: Cleanliness
Stayed 2 nights in Mar 2024

6/10 Okay

Patrick

Traveled with partner
Liked: Cleanliness, amenities
nothing
Stayed 2 nights in Apr 2024

8/10 Good

Ninfa

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was better than I expected. Staff were friendly and helpful. Breakfast options were too limited. I wish they have more milk options and protein options
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Elizabeth

Traveled with partner
Liked: Cleanliness
Front desk staff needs retraining. We checked out and staff came out with a sucker in her mouth while talking.
Stayed 4 nights in Apr 2024

8/10 Good

kristen, creve couer

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 2 nights in Apr 2024

10/10 Excellent

Alexa

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Lindsey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. The bathroom needed a little maintenance, but it didn't affect our stay. Staff was great.
Stayed 1 night in Mar 2024

8/10 Good

Shira

Liked: Cleanliness, staff & service
Unsure of location
Stayed 1 night in Mar 2024

6/10 Okay

Gary

Stayed 1 night in Mar 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a simple clean place to stay this is it. It is not fancy but any means and could definitely use some upgrades, but this hotel is recently under new management so I think they will continue to improve. The room was clean and quiet. The bed was comfortable. Breakfast was your standard options. The pool is quite small. The workout room could definitely use some improvements. The machines were old and there wasn't any disinfecting wipes or spray to use on the equipment. Hoping they chose to update this area. The new owner was very kind and helpful. This hotel is only about 5 mins away from Methodist Hospital which is what I needed. Would stay here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat clean quiet convenient affordable.
Stayed 1 night in Mar 2024

4/10 Poor

Kerris

Disliked: Cleanliness, amenities, property conditions & facilities
First of all, all of my appliances were unplugged… I had to find places to plug things in.. just a big hassle. The curtains were dirty. Lamp shades were dirty. There was dust in hidden spaces. Pool was okay, staff should’ve cleaned more. Overall my stay was okay.
Stayed 2 nights in Mar 2024

8/10 Good

CASSIE

Stayed 1 night in Mar 2024

6/10 Okay

Hope

Traveled with partner
Liked: Staff & service
Check in was very easy, night and morning staff were both incredibly friendly and helpful. Room smelled and looked fairly clean, beds were neatly made and sheets clean. Some areas of the carpet were stained and the arm chair was stained in multiple spots. That didn't affect us as we didn't have any plans of using it and we wore shoes and socks around the room. There were many tiles loose in the bathroom and there was hair in the shower that was not mine. The breakfast was fine, standard hotel breakfast options. I wish the staff had mentioned the fitness area, I knew they had a pool but that morning I had seen a workout room. I had badly wanted to work out after traveling all day but didn't know that was available. I also wish I was told the pool hours as I would of gladly went swimming that evening or morning. The outside area is a little sketchy looking but that's just due to it being in an industrial area, overall I would stay here again if traveling back to Indianapolis.
Stayed 1 night in Mar 2024

8/10 Good

Toshiaki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Paul, Sullivan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and great to downtown
Stayed 2 nights in Mar 2024

8/10 Good

GLORIA

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ron, Dayton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Very friendly, helpful staff. Very good breakfast. Hot food. Fresh fruit. We enjoyed the pool. Would definitely stay again.
Stayed 1 night in Mar 2024

8/10 Good

Tonya

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Janice

Disliked: Cleanliness, staff & service, property conditions & facilities
They were terrible. Wouldnt give me a refund i didnt even stay
Stayed 1 night in Mar 2024

2/10 Terrible

Ashlyn

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
They say the hotel is downtown which is somewhat true, it is about 2 miles from downtown but the actual location is very sketchy. It is located in the industrial side of town. The road way to get out of the hotel is almost impossible to get out on. The staff weren't helpful at all. They said they would add a discount that the company i work for gets at choice hotels and all the front desk guy could say is I'm new I cant do that. Then the first night we were there someone pulled the fire alarm at 130am. The finally got the alarm turned off only for it to start going off again after everyone went back to their rooms. The next day the alarm would go off randomly through out the day and then it went off again around 1030pm. I have stayed in several hotels but this one was just and all around awful experience.
Stayed 2 nights in Mar 2024

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good price
Stayed 1 night in Mar 2024

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Dajia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it ! very neat and quiet
Stayed 1 night in Feb 2024

8/10 Good

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kelli

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the closeness to Riley Children's Hospital and given the location the cost was very reasonable
Stayed 1 night in Feb 2024

10/10 Excellent

Auriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept hotel, in an industrisl area, friendly checkin experience!
Stayed 3 nights in Feb 2024

8/10 Good

Nevada

Liked: Staff & service
Stayed 2 nights in Feb 2024

8/10 Good

?

Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Response from General Manager on Feb 13, 2024
Thank you your feedback.

10/10 Excellent

Breanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Thank you for taking time to write review.

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 6, 2024
Thank you for taking the time to share your feedback about your recent stay with us. We appreciate hearing about your experience and value your perspective.

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely the worst experience i have ever had. I could not even stay the night and had to book at anothet hotel. The staff was Absolutely terrible and would not even acknowledge how nasty the room was.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 6, 2024
Hello Timothy,We apologize for the cleanliness issues you encountered during your stay. Please rest assured that we take your feedback seriously and will address it with our housekeeping team immediately. Thank you for bringing this to our attention.

4/10 Poor

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Booked 2 queens and got two fulls. Got in late so I was too tired to switch rooms. Besides that it was great.
Stayed 2 nights in Feb 2024
Response from A.H. on Feb 5, 2024
Thankl you for taking the time out to write a review. Your feedback is important to us and has been passed along to the appropriate departments.

10/10 Excellent

George

Stayed 1 night in Feb 2024
Response from A.H. on Feb 5, 2024
Thank You for your 10/10 rating

10/10 Excellent

Candy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from A.H. on Jan 29, 2024
Thank you for your 10/10 rating. Please visit us agin soon in the near future. Kind Regards,

8/10 Good

?

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from General Manager on Feb 13, 2024
Thank you for taking time to write review.

6/10 Okay

Joanne

Traveled with family and small children, Traveled with group, Business traveler, Traveled with family
Disliked: Property conditions & facilities
Went for a cheer competition and the place was packed stuff was not friendly and I won’t return here!
Stayed 3 nights in Jan 2024
Response from A.H. on Jan 26, 2024
Thank You for your rating!

10/10 Excellent

Thawng

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking and dinning area.
Stayed 1 night in Jan 2024
Response from A.H. on Jan 25, 2024
Thanks for your rating! Kind Regards,