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Reviews of Holiday Inn Indianapolis Airport Area N, an IHG Hotel

3 out of 5
Holiday Inn Indianapolis Airport Area N, an IHG Hotel
5601 Fortune Circle West, Indianapolis, IN

Reviews

8.2

Very Good

Rating 10 - Excellent. 268 out of 503 reviews" "
Rating 8 - Good. 108 out of 503 reviews" "
Rating 6 - Okay. 50 out of 503 reviews" "
Rating 4 - Poor. 39 out of 503 reviews" "
Rating 2 - Terrible. 38 out of 503 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Samantha

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from RDOS on May 20, 2024
Thank you for being our guest and for completing the guest survey.

10/10 Excellent

Peggy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff.
Stayed 1 night in May 2024
Response from RDOS on May 20, 2024
Thank you for being our guest and for the 5 out of 5 survey rating.

8/10 Good

Nicole

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Bathroom stocked and clean. Only issue was with air conditioner would not stay on, had to play with settings. But no biggest issue. It was cool enough in room. We just used a small fan we had brung with us.
Stayed 2 nights in May 2024
Response from RDOS on May 20, 2024
Thank you for being our guest and for completing the guest survey. We are inspecting our air condition units to repair all issues.

6/10 Okay

Yi-Jui, San Leandro

Liked: Cleanliness
Disliked: Staff & service
Room was clean. But AC was very loud. I had to check out at 4 am to catch an airplane. The clerk could not give me a receipt - said the receipt is not ready at that time. I had to call the hotel 3 times afterwards to get a receipt for my business travel.
Stayed 1 night in May 2024
Response from RDOS on May 20, 2024
Thank your feedback we will address the issues that occured during your stay. We apologize for the delay in the issuance of your receipt.

10/10 Excellent

Lacey

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Highly recommend
Stayed 1 night in May 2024
Response from RDOS on May 15, 2024
Glad you enjoyed your stay with us. Thank you for your loyalty and for your recommendations.

10/10 Excellent

Elizabeth

Easy check in, friendly staff, large clean room
Stayed 1 night in May 2024
Response from RDOS on May 14, 2024
Thank you for being our guest and for the wonderful review of our hotel. Your feedback is greatly appreciated.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to I-70! Great dining!
Stayed 1 night in May 2024
Response from RDOS on May 13, 2024
Thank you for being our guest and for completing the guest survey. We are happy to hear that you enjoyed the conveience of our southwest location and great onsite restaurant.

2/10 Terrible

Arkadiusz

Disliked: Staff & service
Stayed 1 night in May 2024
Response from RDOS on May 8, 2024
Thank you for being our guest. Detail feedback helps us address service issues experienced by our guest.

10/10 Excellent

Royce

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great. Nice clean hotel.
Stayed 1 night in May 2024
Response from RDOS on May 7, 2024
Thank you for being our guest and for completing the guest survey. We glad that you enjoyed our friendly staff and the cleanliness of our hotel.

10/10 Excellent

Mayson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from RDOS on May 7, 2024
Thank you for loyality and for completing the guest survey.

10/10 Excellent

Keitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from RDOS on May 6, 2024
Thank you for your 5 out of 5 guest survey rating.

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the lobby, staff was nice and super helpful!
Stayed 1 night in May 2024
Response from RDOS on May 7, 2024
Thank you for being our guest and for completing the guest survey. We are happy to see that you enjoyed the spaciousness of our hotel and the friendliness of staff.

10/10 Excellent

Jyotsna

Stayed 1 night in Apr 2024

10/10 Excellent

Luis, bayside

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat. Clean. Restaurant on site. $10 for breakfast for two.
Stayed 1 night in Apr 2024
Response from RDOS on May 6, 2024
Thank you for your feedback. We are happy to see that you enjoyed our clean and spacious guest rooms and the discounted breakfast for two.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from RDOS on Apr 30, 2024
Thank you for being our guest and for completing the guest survey.

8/10 Good

Hiren

Liked: Staff & service, amenities
Fire alarm going off early in the morning, both days of my stay!
Stayed 2 nights in Apr 2024
Response from RDOS on Apr 29, 2024
Thank for being our guest and for completing the guest survey. Please note that the fire panel issue is being addressed.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
all was excellent.
Stayed 1 night in Apr 2024
Response from RDOS on Apr 29, 2024
Thank you for being our guest and for completing the guest survey.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect set up and location. Was able to eat dinner at the barn- staff and food was great. Just what we needed after a long day!
Stayed 1 night in Apr 2024
Response from RDOS on Apr 29, 2024
Thank you for being our guest and for completing the guest survey. We are happy to see that you enjoyed our on-site restaurant.

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check-in, the staff were courteous and friendly. ?Rooms were clean and quiet. 10 minutes from the airport and the shuttle driver, Mike, was extremely friendly and helpful. Will absolutely stay here again when I need access to Indianapolis airport.
Stayed 1 night in Apr 2024
Response from RDOS on Apr 22, 2024
Thank you for mentioning the features that makes our hotels unique to the competition. Your feedback is greatly appreciated.

10/10 Excellent

jyoti

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and bar was awesome…
Stayed 1 night in Apr 2024
Response from RDOS on Apr 22, 2024
The friendlness of our staff speaks volumes for our guest experience. Thank you for taking time to comment on your experience with us.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean
Stayed 1 night in Apr 2024
Response from RDOS on Apr 22, 2024
Thank you for completing the guest survey and the comment regarding our clean and spacious guest rooms.

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The bed was very comfortable and the black out curtains were definitely a plus! Check in and out was super easy! We would definitely stay again
Stayed 1 night in Apr 2024
Response from RDOS on Apr 15, 2024
Thank you for being our guest. We were happy that you enjoyed your stay with us.

6/10 Okay

Jeevendran

Traveled with family
Liked: Cleanliness, staff & service
The property was located closer to my son’s soccer fields for the 2 nights spent. Appreciated the complimentary water bottles. Breakfast was served late, missed out as the tournaments started early. The bar/restaurant had tasty wings and stir fried/ cheese burger dishes in the evenings. Staff are cheerful, friendly and helpful. The restroom downstairs was clean but missing hand washing soap, paper towels, toilet seat covers. Overall, it was worth the price we paid for 2 nights. Room was clean and the bathroom had soap, shampoo and conditioner dispensers. Reception provided extra towels and the room was cleaned on Saturday for us.
Stayed 2 nights in Apr 2024
Response from RDOS on Apr 15, 2024
Thank you for being our guest and for completing the guest survey. I forwarded your concerns to the general manager.

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
not many dining options w/n walking distance
Stayed 1 night in Apr 2024
Response from RDOS on Apr 15, 2024
Thank you for being our guest and for completing the guest survey.

8/10 Good

ERICKA

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from RDOS on Apr 15, 2024
Thank you for being our guest and for completing the guest survey.

10/10 Excellent

Wendy

Stayed 1 night in Apr 2024
Response from RDOS on May 6, 2024
Thank you for your 5 out of 5 guest survey rating.

2/10 Terrible

Samantha

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was not good. The room towels were HORRIBLE! Stains on the towels, covers and floor. The floor was so nasty that my socks were black. The fire alarm went off like at 6 am and didn’t go off for about 10 mins with no fire or anything. I would not recommend to stay here. Gross
Stayed 1 night in Apr 2024
Response from RDOS on Apr 11, 2024
Thank you for your feedback. We are sorry that your stay experience was less than favorable. We have researched the details of your stay and are addressing the issues that occured.

10/10 Excellent

Marvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious. The hotel was in very good condition over all. The free breakfast was pretty basic, though. But the food was good.
Stayed 1 night in Apr 2024
Response from RDOS on Apr 11, 2024
Thank you for the 5 out of 5 survey and for being our guest.

8/10 Good

Michael

Decent
Stayed 1 night in Apr 2024
Response from RDOS on Apr 11, 2024
Thank you being our guest and for completing the guest survey.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
nothing noted
Stayed 1 night in Apr 2024
Response from RDOS on Apr 9, 2024
Thank you for being our guest and for completing the guest survey.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how clean the room was and how nice and tidy the other floors were
Stayed 1 night in Apr 2024
Response from RDOS on Apr 9, 2024
Thank you for being our guest and for the 5 out of 5 survey rating. We are happy to see you enjoyed the cleanliness of our guest rooms.

10/10 Excellent

krystyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from RDOS on Apr 9, 2024
Thank you for completing the guest survey and for being our guest.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from RDOS on Apr 8, 2024
Thank you for being our guest and for the 5 out of 5 guest survey rating.

4/10 Poor

Anthony W

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from RDOS on Apr 8, 2024
Thank you for being our guest and for completing the guest survey.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from RDOS on Apr 5, 2024
Thank you for being our guest and for completing the guest survey.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from RDOS on Apr 5, 2024
Thank you for your 5 out of 5 survey rating.

10/10 Excellent

Utpal, Bloomington

Liked: Cleanliness, staff & service, property conditions & facilities
Best in this area. Renovation perfect.
Stayed 1 night in Apr 2024
Response from RDOS on Apr 5, 2024
Thank you for feedback. We are happy that you enjoyed our newly renovated property.

8/10 Good

Walter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient
Stayed 1 night in Apr 2024
Response from RDOS on Apr 3, 2024
Thank you for being our guest and for completing the guest survey. We are happy to hear that you enjoyed the convenience of our hotel location.

8/10 Good

Dominique

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here and I have no problems
Stayed 1 night in Mar 2024
Response from RDOS on Apr 1, 2024
Thank you for being a loyal guest. We apprecitate your business and your positive feedback.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing remarkable about the area. I was surprised that there wasn't more airplane noise, good insulation.
Stayed 1 night in Mar 2024
Response from RDOS on Mar 25, 2024
Thank you for your feedback. We are happy to hear that you enjoyed our quiet space guest rooms.

10/10 Excellent

Hyunjin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for great price. Staffs are friendly. Room is clean.
Stayed 2 nights in Mar 2024
Response from RDOS on Mar 25, 2024
Thank you for your feedback. We prized our hotel on its cleanliness and affordability. Our friendly staff makes the stay experience more enjoyable.

8/10 Good

Jamie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the airport and reasonably priced.
Stayed 1 night in Mar 2024
Response from RDOS on Mar 25, 2024
We are located 10 minutes from the Indianapolis International Airport. Happy to hear that you enjoyed our Airport location.

10/10 Excellent

Kishorkumar, Hillsborough

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from RDOS on Mar 14, 2024
Thank you for completing the guest survey and for being our guest. We are hapy that you enjoyed your stay with us.

8/10 Good

Elizabeth

Stayed 1 night in Mar 2024
Response from RDOS on Apr 1, 2024
Thank you for being our guest and for completing the guest survey.

2/10 Terrible

Homero

Business traveler, Traveled with family
Poor service and facilitys in poor condition
Stayed 1 night in Mar 2024
Response from RDOS on Mar 11, 2024
Thank you for completing the guest survey.

10/10 Excellent

Courtney

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was ver friendly
Stayed 1 night in Mar 2024
Response from RDOS on Mar 6, 2024
Thank you for being our guest and commenting on the friendly hospitality of our staff.

10/10 Excellent

jim, Gibson City

Liked: Cleanliness, staff & service, property conditions & facilities
shuttle service, ease of sign in
Stayed 1 night in Mar 2024
Response from RDOS on Mar 4, 2024
Thank you for being our guest and for confirming the conveience and ease of our airport shuttle service.

10/10 Excellent

Yea-Fen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from RDOS on Mar 1, 2024
Thank you for being our guest and for completing the guest survey.

8/10 Good

Just

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from RDOS on Feb 27, 2024
Thank you for being our guest and for completing the guest survey.

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, very clean
Stayed 2 nights in Feb 2024
Response from RDOS on Feb 27, 2024
We are happy that you enjoyed our hotel.Thank you for taking the time to complete the guest survey.