Exterior
Check availability

Reviews of Ibis Hull City Centre

2 out of 5
Ibis Hull City Centre
Osborne Street, Hull, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 390 out of 1001 reviews" "
Rating 8 - Good. 421 out of 1001 reviews" "
Rating 6 - Okay. 115 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff day and night. We have stayed there a couple of times now and would definitely return.
Stayed 1 night in May 2024

6/10 Okay

Kelly

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was clean (apart from a stained carpet), the bed was comfy and the staff lovely but the rooms, lighting and corridors are quite depressing and unwelcoming.
Stayed 4 nights in May 2024

10/10 Excellent

rajinder, Belvedere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff very polite and helpful
Stayed 3 nights in Apr 2024

6/10 Okay

Stephen

Traveled with family
Disliked: Staff & service
Roadworks outside , no parking . Staff not very helpful.Foyer needed vacuuming . Very noisy .
Stayed 1 night in May 2024

8/10 Good

Paul

Stayed 1 night in Apr 2024

8/10 Good

Ben

Liked: Staff & service, property conditions & facilities
All in all for the price and needing a night away I’d say you can’t go wrong. Decent price. Decent rooms. Front of house staff very polite. Just lacked a decent food and drink offering but all in all. Good value.
Stayed 1 night in Apr 2024
Response from Phil Woods on Apr 25, 2024
Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind Regards Phil Woods, General Manager.

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
although its the run of the milll Hotel its clean friendly comfortable and close to the centre of hull.
Stayed 2 nights in Apr 2024
Response from Phil Woods on Apr 25, 2024
Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind Regards Phil Woods, General Manager.

2/10 Terrible

Sakhawat

Liked: Staff & service
The service was good
Stayed 2 nights in Apr 2024

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Apr 2024
Response from Phil Woods on Apr 25, 2024
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind Regards Phil Woods, General Manager

10/10 Excellent

Richard

Business traveler
Liked: Amenities
Excellent check in (fast) and local parking nearby. Very comfortable nights sleep and good breakfast
Stayed 1 night in Mar 2024
Response from Phil Woods on Apr 25, 2024
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind Regards Phil Woods, General Manager

10/10 Excellent

Sally

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't beat it for location on my trips to Hull. Also like the atmosphere.
Stayed 2 nights in Mar 2024
Response from Phil Woods on Apr 25, 2024
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind Regards Phil Woods, General Manager

2/10 Terrible

Jonathan

Stayed 3 nights in Mar 2024

2/10 Terrible

Helen

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This place needs updating. Dirty and falling to bits. Go to TRAVEL LODGE cheaper and more modern and cleaner. Will never stay there again. Staff were lovely and excellent service from them.
Stayed 1 night in Mar 2024

4/10 Poor

Frances

Stayed 1 night in Feb 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely ace, everything you would except.
To capitalise on the prompting words…. I would say ‘amazing’ rooms were exactly what you would expect from a go to chain of hotels… clean rooms, advertised amenities above par… polite and attentive staff… and the obvious hull charm lovely people and whitty banter you would only ever find in such a city.
Stayed 1 night in Feb 2024
Response from Phil on Mar 2, 2024
Thank you for your kind comments and compliments - I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind Regards Phil Woods, General Manager

6/10 Okay

Ian

Lack of communication.
Breakfast on first day no problem. On second, we were told by staff we had not paid for the breakfast we were eating. Then the manageress confronted us in a loud voice so that other guests could hear, and said we had not paid for breakfast. Very embarrassing, What went wrong with the booking system please? Please send an answer to me.
Stayed 3 nights in Feb 2024

10/10 Excellent

george

Stayed 1 night in Feb 2024

2/10 Terrible

Sandra

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Phil Woods on Feb 6, 2024
I am sorry that on this occasion you where disappointed with your stay. If you would like to provide us with further feedback then we can investigate these issues. Kind Regards Phil Woods, General Manager

10/10 Excellent

Don Tilina Milan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lovely staff in a dated building.
Service was friendly and excellent but this is a tired old hotel and not nearly worth the £70 a night that I paid.
Stayed 2 nights in Jan 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good sleep
Excellent services, nice clean it was quiet at night ,good breakfast, staff really nice can't do enough for you woild recommend to family and friends thank you
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price.
The room was tidy and clean though perhaps a little 'tired'. It was comfotable for an overnight stay and I would happily use this hotel again.
Stayed 1 night in Jan 2024

2/10 Terrible

Adrian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. To start with, when you arrive, there is mo place to park so that you can drop off your bags. 2. There was no one at the counter. Took 5 minutes with a quick toilet break before I get served. 3 parking is public and it is 2 blocks away 4. Room is average. I am very sure that white collar crime prison looks better than the room. It’s dark and dingy, and I can feel the bacteria crawling underneath the feet 5. As I was assigned to ground floor, I open up to fence.(so no difference to prison) 6 as there is no parking right in front, a small wrong turn means I have to make a 20 minutes circle around the city just to get back to the entrance of the hotel. 7 I checked out after 30 minutes and when I spoke to Expedia, they told me that ibis told them That I have not check out according to their system, after 12 hours…. Wow I checked in for 15 minutes for me to decide to go look for a hotel. And I upgraded myself to Doubletree By Hilton just to buy myself some Love after seeing Ibis.
Stayed 2 nights in Jan 2024
Response from Phil on Jan 11, 2024
I am sorry to hear that you was disappointed with your experience at Ibis Hull. Unfortunately we do not have parking at the hotel which is stated on Expedia and we recommend a local carpark. Due to the current roadworks in the city centre which are beyond our control the parking can be difficult to find if the turning is missed. When walking to/from the hotel to/from the carpark it is less than a 1 minute walk.All of our rooms overlook either the road or the yard area at the back of the hotel. The fence you are describing separates the garden area from the public footbath and was put in place to stop members of the public seeing into the bedrooms. The fence is at least 4 metres from the window. If you had preferred a room on a higher floor then you could have asked at reception. I am sorry that you did not give us the opportunity to rectify the issues you raised and I hope you enjoyed your time in Hull.Kind RegardsPhil WoodsGeneral Manager

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Stephen

Traveled with group
Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Nabaz

Stayed 1 night in Dec 2023

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

george

Stayed 1 night in Dec 2023

10/10 Excellent

Kara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Michaela

Traveled with partner
Liked: Cleanliness, amenities
Easy to fine. Staff nice, perfect location, car park close by
Stayed 1 night in Dec 2023

6/10 Okay

Sebastian

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Matthew, Harrogate

Liked: Cleanliness
Central city location - convenient for city visit
Stayed 1 night in Nov 2023

8/10 Good

Mandy

Business traveler
Liked: Cleanliness, staff & service
The staff were excellent and helpful, especially Lynda as I was visiting the hospital daily, just found the area scary as a single woman and so got taxis to and from the hospital each day/night
Stayed 3 nights in Nov 2023

10/10 Excellent

Joanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Smoking in Rooms?
Normally a decent stay in the lower floor rooms. Got a 3rd floor room which smelt of cigarettes. Our friends in another room discovered that the smoke alarm was covered up with tape!
Stayed 1 night in Nov 2023

6/10 Okay

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a night on the town
Central location friendly staff basic clean rooms. A bin in the room would have been welcome
Stayed 1 night in Nov 2023

8/10 Good

Esther

Liked: Cleanliness, staff & service, room comfort
Ibis hull central stay
The room was a good size but smelt of cigatettes and Im a non smoker...needed some painting and the heater serviiced and fixed as it was cold in the evenings... You hear everyomes door closing so maybe some cushioning in tbe doors so you dont here them close shut The bed was just right and the shower was lovely and big...naybe thicker carpets so you dont hear the upstairs...but as fir a 2 star it was good....
Stayed 3 nights in Oct 2023

10/10 Excellent

Derek

Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Phil

Liked: Cleanliness, staff & service
You get what you pay for
The room and service was nice. However, other people were noisy through the night with constant banging, slamming doors and shouting. By midnight, I wanted to go home. The breakfast was cold and coffee not that great either.
Stayed 1 night in Oct 2023
Response from Phil on Oct 21, 2023
Thank you for your comments, we can assure you that the issues raised will be looked into and dealt with accordingly. Kind Regards Phil Woods, General Manager

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was good although the hotel was noisy.Our room was above the staff smoking area and staff entrance. There must also be an issue with the water pipes as they were very loud. The staff were lovely,very welcoming and helpful
Stayed 2 nights in Oct 2023
Response from Phil on Oct 21, 2023
Thank you for your comments, we can assure you that the issues raised will be looked into and dealt with accordingly. Kind Regards Phil Woods, General Manager

8/10 Good

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for the area i needed to be
Stayed 2 nights in Oct 2023
Response from Phil on Oct 21, 2023
Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind Regards Phil Woods, General Manager.

6/10 Okay

Tammy

Traveled with partner
Liked: Staff & service
Room was basic- there was only a bin in the bathroom & we even struggled to find that! Tea tray contents are dire- unbranded tea bags are a huge no-no. The air-con unit made a high pitch screeching noise intermittently even when switched off The wall light switches were really confusing- they fidnt seem to control anything The corridor absolutely stank of a bleach/chlorine type smell but nothing was apparent Communal areas decor was tired/dated Bedding was nice & clean but the sheet wasnt fitted on the bed properly and the mattress topper was poking out the side. Good to have opportunity of extra pillows Outside the hotel felt very intimidating- lots of people hung around the entrance doors- mainly smoking. Very little to do in the immediate area. Adhacent multi-story parking was only £3 for 24hrs which was brilliant.
Stayed 1 night in Oct 2023

10/10 Excellent

Vicky

Stayed 1 night in Oct 2023
Response from Phil on Oct 21, 2023
Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind Regards Phil Woods, General Manager.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was close to the rail station, check in was fast and friendly
Stayed 1 night in Oct 2023
Response from Phil on Oct 21, 2023
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind Regards Phil Woods, General Manager