Lobby

Reviews of Sonesta Essential Houston Westchase

3 out of 5
Sonesta Essential Houston Westchase
10850 Harwin Dr, Houston, TX

Reviews

7.6

Good

Rating 10 - Excellent. 391 out of 1009 reviews" "
Rating 8 - Good. 267 out of 1009 reviews" "
Rating 6 - Okay. 137 out of 1009 reviews" "
Rating 4 - Poor. 91 out of 1009 reviews" "
Rating 2 - Terrible. 123 out of 1009 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Princess

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible smell through out the hotel and the front desk associates are no help. I can’t even get in contact with the manager.
Stayed 2 nights in May 2024

2/10 Terrible

oscar

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked three rooms here for my family on May 17. the elevator doesn't work, and the carpet smells musty. This was the worst hotel l've ever stayed at in my life, there are 1-star hotels and motels that provide much better service and quality. The worst part is the hotel management did not refund either of the $100 security deposit in three of the rooms that i booked. Totally fraudulent management, they withheld my deposit and I had to make a claim with my bank to dispute those charges. I am waiting for my refund, Please DO NOT stay in this Hotel. FRAUDULENT HOTEL!!!!
Response from Sonesta Essential Houston Westchase on May 24, 2024
We sincerely apologize for the issues you experienced during your stay. We understand your frustration regarding the non-functioning elevator and musty carpet smell, and we are addressing these concerns as part of our ongoing improvements.Regarding the security deposit, all deposit fees are typically refunded within 7-10 business days after the check-out date, provided there was no reason to use the deposit. If you have not received your refund within this time frame, please contact us directly so we can expedite the process and resolve this matter promptly.

2/10 Terrible

oscar

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked three rooms here for my family on May 17. the elevator doesn't work, and the carpet smells musty. This was the worst hotel l've ever stayed at in my life, there are 1-star hotels and motels that provide much better service and quality. The worst part is the hotel management did not refund either of the $100 security deposit in three of the rooms that i booked. Totally fraudulent management, they withheld my deposit and I had to make a claim with my bank to dispute those charges. I am waiting for my refund, Please DO NOT stay in this Hotel. FRAUDULENT HOTEL!!!!
Response from Sonesta Essential Houston Westchase on May 24, 2024
We sincerely apologize for the issues you experienced during your stay. We understand your frustration regarding the non-functioning elevator and musty carpet smell, and we are addressing these concerns as part of our ongoing improvements.Regarding the security deposit, all deposit fees are typically refunded within 7-10 business days after the check-out date, provided there was no reason to use the deposit. If you have not received your refund within this time frame, please contact us directly so we can expedite the process and resolve this matter promptly.

8/10 Good

Ashley

Liked: Cleanliness
The hotel is undergoing major renovations because it was formally a La Quinta Inn. Even with the renovations, the hotel is really clean and it smells good for the price. I was very happy. I wish we had more options for breakfast but again it was so affordable that I cannot complain. The only thing is that the elevator is to make sure I requested first floor. It does not say on their website, that the elevator is out, but it is and has been for a while.
Stayed 5 nights in May 2024
Response from Sonesta Essential Houston Westchase on May 24, 2024
Thank you for your understanding and positive feedback about your stay. We appreciate your patience as we undergo major renovations to improve our facilities. We're glad to hear you found the hotel clean and enjoyed your stay overall.We apologize for the inconvenience with the elevator and please be assured that we are actively addressing this issue to have it up and running as soon as possible.

6/10 Okay

Kevin

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Nice in pictures something totally different in reality
Stayed 2 nights in May 2024
Response from Sonesta Essential Houston Westchase on May 24, 2024
We apologize for the discrepancy between the pictures and your experience during your stay. We are currently undergoing maintenance to improve our facilities and ensure a better experience for our guests.Thank you for your understanding and feedback.

10/10 Excellent

Shirley, Pewaukee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Everything
Stayed 2 nights in May 2024
Response from Sonesta Essential Houston Westchase on May 23, 2024
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had such a positive experience with us. Your kind words mean a lot to our team, and we're glad we could meet your expectations.We look forward to welcoming you back soon!

10/10 Excellent

Loc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good
Stayed 2 nights in May 2024
Response from Sonesta Essential Houston Westchase on May 22, 2024
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We appreciate your feedback and hope to welcome you back again in the future.

6/10 Okay

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator was broken toilet was broken and air was loud like it was gonna blow up.... I know where to not stay next time i visit.
Stayed 2 nights in May 2024
Response from Sonesta Essential Houston Westchase on May 22, 2024
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the challenges you encountered during your recent stay. Your experience does not reflect the high standards of service and comfort that we strive to provide for our guests.Please accept our sincerest apologies for any inconvenience this may have caused. Rest assured, we take maintenance issues very seriously, and our team is working diligently to address and rectify these issues to prevent them from occurring in the future.We would welcome the opportunity to make it right for you if you decide to give us another chance in the future.Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay.

4/10 Poor

Rodrigo E

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Elevator didn’t work the AC in the room work as well
Stayed 1 night in May 2024
Response from Sonesta Essential Houston Westchase on May 21, 2024
We apologize for the inconvenience you experienced with the elevator and the air conditioning in your room. This is not the standard we aim to provide our guests. Your feedback is important to us, and we are addressing these issues to prevent them from happening in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to offer you a better experience in the future.

8/10 Good

shadijah

Liked: Staff & service
Yes
Stayed 3 nights in May 2024
Response from Sonesta Essential Houston Westchase on May 22, 2024
Thank you for sharing your feedback with us. We're pleased to hear that you had a positive experience overall during your stay. Your comments are important to us, and we'll use them to make improvements where needed. We hope to welcome you back soon for an even better stay.

10/10 Excellent

Olugbenga

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 2 nights in May 2024
Response from Sonesta Essential Houston Westchase on May 23, 2024
Thank you so much for your wonderful 5/5 review! We are thrilled to hear that you had such a positive experience with us. Your kind words mean a lot to our team, and we are delighted that we could meet your expectations.If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

4/10 Poor

Petrecia, Greensboro

Liked: Cleanliness, staff & service
The stay was ok No jacuzzi the entire 5 day stay No pool for 2 days straight Maintenance still so called working on jacuzzi
Stayed 5 nights in May 2024
Response from Sonesta Essential Houston Westchase on May 22, 2024
Thank you for sharing your feedback with us.We're sorry to hear that your stay didn't meet your expectations due to the unavailability of the jacuzzi and pool during your visit. We understand how disappointing this must have been for you, and we apologize for any inconvenience caused by the maintenance work.Please know that we are currently undergoing maintenance to ensure that we can provide our guests with the best experience in the future. Your comments are invaluable to us, and we'll use them to address any issues and improve our services.We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a more enjoyable stay once our maintenance is complete.

4/10 Poor

Lester Esteban Torres

Disliked: Property conditions & facilities
The ac would not go lower than 74 degrees, making the room really hot and muggy. Asked if they could fix it, guy tells me just rest it :/ did nothing as expected… I did not bother to ask again felt they did not really care. But I should have brought it to their attention.
Stayed 3 nights in May 2024
Response from Sonesta Essential Houston Westchase on May 22, 2024
We apologize for the inconvenience you experienced with the AC during your stay. It's disappointing to hear that our team's response did not meet your expectations. Please know that this does not reflect our usual standards of service, and we're truly sorry for any discomfort this caused.Your feedback is important to us, and we will address this issue with our team to ensure it doesn't happen again in the future. We want every guest to have a comfortable and enjoyable stay with us.We appreciate your understanding, and we hope to have the opportunity to welcome you back for a better experience.

4/10 Poor

Aundrea

Disliked: Amenities, property conditions & facilities
The hostess made me wait till 3 PM on the dot in order to check in, The elevator was not working, and the hot tub was out of order. I had to walk up two flights of stairs to get to my room which smelled like urine and the desk chair cushion was ripped and the fabric cover was hanging off. The electrical in the rooms were janky and the tub was dirty and water was slow to drain. The breakfast did not include eggs or bacon or sausage. Housekeeping did not tend to our room the whole 4 days we stayed there. Very disappointing.
Stayed 3 nights in May 2024
Response from Sonesta Essential Houston Westchase on May 22, 2024
Thank you for your feedbackThis is not reflective of our usual standards, and we're taking immediate steps to address these concerns.Please note that the pool and jacuzzi are currently undergoing maintenance to ensure we can provide our guests with the best experience in the future.We truly appreciate your feedback as it helps us identify areas for improvement. Please know that we are committed to making necessary changes to provide a better experience for our guests in the future.We hope to have the opportunity to welcome you back and provide you with the outstanding stay you deserve.

2/10 Terrible

Vina

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is unkept and smells of mold and mildew. The amenities were not available and the elevator was broken. By far the worse place I ever stayed and sad because it was my birthday celebration!
Stayed 4 nights in May 2024
Response from Sonesta Essential Houston Westchase on May 21, 2024
We are truly sorry to hear about your disappointing experience, especially during your birthday celebration. We apologize for the issues you encountered, including the smell of mold and mildew, unavailable amenities, and the broken elevator. This is not the standard we strive to uphold.Your feedback is valuable as we work to improve our property and services.

8/10 Good

Josh

Liked: Staff & service
Someone on the day of my check in gave my reserved room away, but the staff was very polite and was quick to get me a different room. It’s an old La Quinta that's has on going renovations, but the staff is amazingly friendly and accommodating.
Stayed 5 nights in May 2024
Response from Sonesta Essential Houston Westchase on May 21, 2024
Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect stay and that you enjoyed your time with us. Your kind words are greatly appreciated and serve as a great encouragement to our team.We look forward to welcoming you back soon!

4/10 Poor

TORE, MIAMI

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is very outdated. There’s an old phones from the 90s, no usb plugs even the alarm clock is old. The shower drips, the blow dryer is from the 90s. The room weren’t properly cleaned. The cleaning service is only available upon request however, the leaves at 2 PM. And there’s additional $100 fee when you get there that no one tells you about.
Stayed 4 nights in May 2024
Response from Sonesta Essential Houston Westchase on May 21, 2024
Thank you for your feedback. We apologize for the issues you experienced during your stay. We are in the process of updating our property to provide a more modern and comfortable experience for our guests. We regret that the cleanliness of your room and the availability of our cleaning service did not meet your expectations.Regarding the additional fee, we apologize for any miscommunication and will ensure this information is clearly communicated to future guests.We appreciate your comments and will use them to improve our services.

10/10 Excellent

Jywanza, San Jose

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sonesta Essential Houston Westchase on May 22, 2024
We're thrilled to hear that you had such a wonderful experience during your time at our hotel.Delighting our guests is always our top priority, so it's incredibly rewarding to know that we were able to meet and even exceed your expectations. We take great pride in providing exceptional service, comfortable accommodations, and memorable experiences, and we're delighted that we could make your stay truly special.

2/10 Terrible

Victor

Poor customer service
Stayed 2 nights in May 2024
Response from Sonesta Essential Houston Westchase on May 22, 2024
We're sorry to hear that your experience fell short of expectations. Thank you for taking the time to provide us with your feedback. Your input is valuable to us, and we are dedicated to promptly addressing any issues to enhance our services. If you could share additional details about your stay, it would help us better understand and improve. We hope to have the opportunity to welcome you back in the future for a more positive experience.

4/10 Poor

ALY

Stayed 5 nights in Apr 2024
Response from Sonesta Essential Houston Westchase on May 22, 2024
Thank you for taking the time to share your feedback with us regarding your recent stay.We are truly sorry to hear that your experience with us did not meet your expectations, and we sincerely apologize for any inconvenience or discomfort you may have experienced.Your feedback is important to us, and we take it seriously. We understand that we may not have fully met your needs during your stay, and for that, we apologize. Our goal is to ensure that all our guests have a comfortable and enjoyable experience, and we regret that we fell short in your case.If there are any specific issues you would like us to address or if you have any further feedback to share, please feel free to contact us. We value your input and are committed to making things right.

10/10 Excellent

Kerstin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here on multiple occasions and the property is always clean.
Stayed 1 night in May 2024
Response from Sonesta Essential Houston Westchase on May 21, 2024
Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect stay and that you enjoyed your time with us. Your kind words are greatly appreciated and serve as a great encouragement to our team.We look forward to welcoming you back soon!

6/10 Okay

Mikhail

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Wasn’t sure if property was undergoing renovation or closing down. No sign or hotel name up, breakfast was very limited, elevators were not working and room had a very distinct moldy smell that stuck to your clothes. The room was however very spacious and the bed was comfortable.
Stayed 4 nights in May 2024
Response from Sonesta Essential Houston Westchase on May 23, 2024
Please accept our apologies for any confusion or discomfort caused by these issues.We want to assure you that our property is currently undergoing renovations to enhance our facilities and services. While we strive to minimize disruptions during this period, we recognize that there may be temporary inconveniences.We appreciate your patience and understanding as we work towards providing an improved experience for our guests. It's heartening to hear that you found your room spacious and the bed comfortable despite the challenges you faced.Once again, we apologize for any inconvenience caused and hope to have the opportunity to welcome you back for a much-improved stay in the future.

4/10 Poor

Johnny

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was no tissue paper, hard to turn on water. Elevator is not working just like last time I was there which was last year. The hotel name has been changed.
Stayed 3 nights in May 2024
Response from Sonesta Essential Houston Westchase on May 22, 2024
Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for the inconveniences you experienced during your time at our hotel. We want to assure you that we are under new administration and are committed to making significant improvements to ensure a great experience for all our guests.Regarding the issues you mentioned, please accept our sincerest apologies. Rest assured, we are actively addressing these issues to provide a more comfortable and seamless stay for our guests.Your feedback is invaluable to us as we strive to enhance our guest experience. If there are any further concerns you would like to address or if there's anything we can do to make amends, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back and provide you with an outstanding experience.

10/10 Excellent

Roberto, Victoria

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Sonesta Essential Houston Westchase on May 21, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay. Your kind words motivate our team to continue providing exceptional service.We look forward to welcoming you back soon.

2/10 Terrible

Kristy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sonesta Essential Houston Westchase on May 22, 2024
Thank you for sharing your feedback with us. We're sorry to hear your experience fell short of expectations. Your concerns are important to us, and we're committed to addressing them promptly to improve our services. We'd appreciate more details about your stay to better understand and make things right. We hope to welcome you back in the future for a better experience.

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le faltó variedad de la comida del desayuno
Stayed 1 night in May 2024
Response from Sonesta Essential Houston Westchase on May 22, 2024
Thank you for taking the time to share your feedback on your recent stay with us.We sincerely apologize for any dissatisfaction you experienced regarding the variety of food in our continental breakfast.Guest satisfaction is our top priority, and we truly appreciate your input as it helps us identify areas for improvement.We hope to have the opportunity to welcome you back and demonstrate the changes we have implemented.

8/10 Good

Kim

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Sonesta Essential Houston Westchase on May 22, 2024
Thank you for sharing your feedback with us. We're pleased to hear that you had a positive experience overall during your stay. Your comments are important to us, and we'll use them to make improvements where needed. We hope to welcome you back soon for an even better stay.

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, free breakfast
Stayed 2 nights in May 2024
Response from Sonesta Essential Houston Westchase on May 21, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay. Your kind words motivate our team to continue providing exceptional service.We look forward to welcoming you back soon.

2/10 Terrible

Fanel Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Beltway 8
Stayed 1 night in May 2024
Response from Sonesta Essential Houston Westchase on May 22, 2024
Thank you for sharing your feedback with us. We're sorry to hear your experience fell short of expectations. Your concerns are important to us, and we're committed to addressing them promptly to improve our services. We'd appreciate more details about your stay to better understand and make things right. We hope to welcome you back in the future for a better experience.

2/10 Terrible

Latisha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had many safety concerns. There were 2 busted out windows on the first floor of the property. The back door leading to the pool and jacuzzi was boarded up. The pool nor jacuzzi were in working order. There was trash and rubbish around the entire outside of the property, including old shoes, socks & a large old LaQuinta sign. The front desk worker Victor would not give us enough towels to shower. There were 3 of us staying in a double room & he insisted that the towel limit was only 2 towels per room. He argued with me about Thai in front of my minor daughters for 15 minutes.
Stayed 3 nights in May 2024
Response from Sonesta Essential Houston Westchase on May 8, 2024
We sincerely apologize for the disappointing experience you had during your stay. Your feedback is deeply concerning, and we take these matters seriously.Rest assured, we are investigating the safety concerns you've mentioned and taking immediate action to address them. We are committed to providing a safe and comfortable environment for all our guests.Regarding the issue with towels, we apologize for any inconvenience caused by our front desk staff's handling of your request. We will address this with our team to ensure that all guests receive the proper amenities without any hassle.We appreciate you bringing these issues to our attention, as it helps us improve our services.

10/10 Excellent

Jazmin Zermeno

Traveled with family and small children, Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff provided excellent service.
Stayed 1 night in May 2024
Response from Sonesta Essential Houston Westchase on May 22, 2024
Thank you so much for your fantastic review and for choosing to stay with us. We're thrilled to hear that you had such a wonderful experience during your time at our hotel.Delighting our guests is always our top priority, so it's incredibly rewarding to know that we were able to meet and even exceed your expectations. We take great pride in providing exceptional service, comfortable accommodations, and memorable experiences, and we're delighted that we could make your stay truly special.

8/10 Good

Eugene

Stayed 3 nights in Apr 2024
Response from Sonesta Essential Houston Westchase on May 22, 2024
Thank you for taking the time to leave us a review. We're thrilled to hear that you had a positive experience during your recent stay with us, your feedback is invaluable to us as we strive to continually improve our services.We look forward to welcoming you back for another enjoyable stay in the future.

2/10 Terrible

Tina

Traveled with family and small children
Disliked: Property conditions & facilities
DO NOT STAY HERE! THESE PICTURES THAT IS SHOWING IS FAKE. Upon walking in, there was a kid that was checking me in at 3:40 pm. He then told us wait for 15-20 mins so around 4:10pm I came back he said the room I booked which was the suite wasn’t available he gave me 2 other options for rooms. I can’t stay at any of the other rooms because I was traveling with 4 people that’s why I booked a suite. I ask if there was a manager he said the manager doesn’t allow him to give out his number so he gave us this weird email that doesn’t work. I saw a huge ass rat scrambling across the main area i immediately ask for a refund. The air vents were black and dusty. The pool had wooden boards all boarded up. There were roaches and rats. The hotel didn’t even have a sign of their name up. Do yourself a favor and don’t book this place. Legit a scam
Stayed 2 nights in Apr 2024
Response from Sonesta Essential Houston Westchase on May 22, 2024
We're deeply sorry to hear about your disappointing experience during your recent stay with us.We apologize for the inconvenience of the suite not being available and for the challenges you faced in finding suitable alternative accommodations. We're reviewing our booking processes to prevent such issues in the future.Regarding the service you received, we're sorry for any difficulty in reaching our management team. We're working to improve communication channels for our guests.We take cleanliness seriously, and we're investigating the issues you mentioned with the air vents and pests to ensure our standards are upheld.We're also addressing the condition of our pool area and the lack of signage promptly.Your feedback is crucial, and we're committed to making improvements based on it.We apologize for falling short of your expectations and hope to have the opportunity to welcome you back for a better experience.

2/10 Terrible

Lenden

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as I opend up room door, it smelled like urin my a/c didn’t work properly.
Stayed 4 nights in Apr 2024
Response from Sonesta Essential Houston Westchase on May 1, 2024
We're sorry to hear about the issues you encountered during your stay. Your feedback is important to us, and we apologize for any inconvenience. We take cleanliness and the comfort of our guests very seriously, and we'll address these issues immediately to ensure they don't happen again in the future. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Rajesh

Stayed 5 nights in Mar 2024
Response from Sonesta Essential Houston Westchase on May 21, 2024
Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect stay and that you enjoyed your time with us. Your kind words are greatly appreciated and serve as a great encouragement to our team.We look forward to welcoming you back soon!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience!
Stayed 3 nights in Apr 2024
Response from Sonesta Essential Houston Westchase on May 1, 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a wonderful experience with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We truly appreciate your kind words and hope to welcome you back again soon for another fantastic stay!

6/10 Okay

ashley Lynn

Liked: Cleanliness, staff & service
It was sketchy looking from arriving. No signs anywhere and i understand they switched over and are new but between the lack of signage and the debri in the parking lot the hotel looks like its about to be demoed. Also on Expedia it states there is a pool and hot tub which were not working. Hotel rooms were clean.
Stayed 5 nights in Apr 2024
Response from Sonesta Essential Houston Westchase on May 1, 2024
We apologize for the appearance of the hotel and any inconvenience caused by the lack of signage and non-operational amenities. We're actively working to improve these issues. We appreciate your feedback and hope to provide you with a better experience in the future. Thank you for your understanding.

8/10 Good

Sarayah Cayenne

Traveled with partner
Liked: Staff & service
Disliked: Amenities
This was a decent hotel. They were undergoing renovations when we arrived. There were some facilities not working. The staff was so friendly.
Stayed 4 nights in Apr 2024
Response from Sonesta Essential Houston Westchase on May 1, 2024
Thank you for your feedback! We're glad to hear that you had a decent experience with us, despite the ongoing renovations and some facilities not being operational. We appreciate your understanding and are pleased that our friendly staff made your stay enjoyable. If you have any further comments or if there's anything else we can assist you with, please let us know. We hope to welcome you back in the future for an even better experience once our renovations are complete.

10/10 Excellent

Yulisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff! Beautiful rooms & lobby area is clean as well! Quiet area. Definitely coming back next time I’m back in Houston
Stayed 2 nights in Apr 2024
Response from Sonesta Essential Houston Westchase on May 1, 2024
Thank you so much for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

8/10 Good

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sonesta Essential Houston Westchase on May 1, 2024
Thank you so much for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

4/10 Poor

Shaquoya, Phila

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Fitz was amazing but he’s only a worker. The first night we were met by roaches. We switch to another room, we upgrade but no better. The sink was clogged and the fiasco centered around the remote. There’s a saying “You get what you pay for”. This place is NOT safe for single women!!! Another hotel guest appeared to be fixated on me. The elevator was not working. There’s no security cameras in the stairwells along with not enough staff to adequately protect and maintain the property. We stayed for the weekend but use your best judgment when booking at this place. I did not feel safe as a woman, in a group!
Stayed 3 nights in Apr 2024
Response from Sonesta Essential Houston Westchase on May 1, 2024
We're deeply sorry to hear about your disappointing experience during your stay. Your feedback is concerning, and we take it very seriously. We apologize for the issues you encountered. This is not reflective of the standard we strive to uphold for all our guests. We will address these concerns with our team and take immediate steps to rectify the situation. Your safety and comfort are our top priorities, and we regret that we fell short in providing a secure environment for you. We truly appreciate your feedback, and we hope you will consider giving us another chance to exceed your expectations in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us.

2/10 Terrible

Lazaro, WHITEHOUSE

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
elevator still broken, stairs dirty, side door is not locked next to the stair, air conditioner did not cool completely..
Stayed 2 nights in Apr 2024
Response from Sonesta Essential Houston Westchase on May 1, 2024
We apologize for the ongoing issues you encountered during your stay. Rest assured, we're actively addressing these concerns to ensure a better experience for all guests. Your safety and comfort are our top priorities, and we appreciate your patience as we work to resolve these issues promptly. If you have any further concerns or need assistance, please don't hesitate to reach out to us.

2/10 Terrible

Fritzoral

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing was unique at all, my family couldn’t have pool access, elevator access, dirty furniture in room, lack of soap/towels, lack of staffing
Stayed 2 nights in Apr 2024
Response from Sonesta Essential Houston Westchase on May 1, 2024
We're sorry to hear that your experience. Your feedback is important to us, We value your feedback and hope to have the opportunity to improve your impression of our property in the future.

8/10 Good

Khadija

Liked: Cleanliness, staff & service
Disliked: Amenities
Elevator down so you have to walk up all those stairs with luggage & etc is very aggravating. The other reviews show the elevator been down almost a year .. like wow.
Stayed 2 nights in Jan 2024
Response from Sonesta Essential Houston Westchase on May 1, 2024
We sincerely apologize for the inconvenience caused by the ongoing issue with our elevator. Your feedback is valuable to us, and we understand how frustrating it can be to navigate stairs with luggage. We're actively working to address the maintenance and repair of the elevator to restore full functionality as quickly as possible.

6/10 Okay

Praise Abimbola, West Haven

Traveled with group
Liked: Cleanliness, staff & service
Had a decent time, although it was hard to get water around the facility for some reason.
Stayed 2 nights in Apr 2024
Response from Sonesta Essential Houston Westchase on May 1, 2024
We apologize for the inconvenience you experienced regarding access to water around the facility. Your feedback is important to us, and we'll look into ways to improve this aspect of our service. Thank you for bringing it to our attention, and we hope to welcome you back again in the future for an even better experience. If there's anything else we can assist you with, please let us know.

6/10 Okay

Cheryl

Traveled with partner
Unfriendly staff “ member”
Stayed 2 nights in Apr 2024
Response from Sonesta Essential Houston Westchase on May 1, 2024
We're deeply sorry to hear about your experience with our staff member. Providing friendly and welcoming service is important to us, and we apologize for any interaction that did not meet your expectations. Your feedback is valuable, and we'll address this issue with our team to ensure that all guests receive the level of service they deserve. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to reach out to us. We appreciate your feedback and hope to have the opportunity to improve your impression of our property in the future.

8/10 Good

Shaeyeaquela

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was an ok stay for the price we paid
Stayed 3 nights in Apr 2024
Response from Sonesta Essential Houston Westchase on May 1, 2024
We're glad to hear that you found your stay satisfactory. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again in the future!

2/10 Terrible

lamis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is very bad
Stayed 2 nights in Apr 2024
Response from Sonesta Essential Houston Westchase on May 1, 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to learn more about your specific concerns to address them. Please feel free to reach out to us directly so we can discuss your stay further and work towards resolving any issues. We value your feedback and hope to have the opportunity to improve your impression of our property in the future.

2/10 Terrible

April

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel reeked of bleach and comet that made eyes burn. Mold throughout shower, bathroom, and air conditioner. Dirty stained bedding. No hot water, at all. Left water running for 20 minutes and water barely got luke warm. Toilet would not flush.
Stayed 4 nights in Apr 2024
Response from Sonesta Essential Houston Westchase on Apr 27, 2024
We are deeply sorry for the numerous issues you encountered during your stay. Your experience falls far below our standards of cleanliness and guest comfort, and we apologize for failing to meet your expectations.We take your feedback seriously and will address each of the issues you mentioned with our housekeeping and maintenance teams immediately to ensure they are promptly resolved. Your comfort and satisfaction are of utmost importance to us, and we regret any inconvenience this may have caused you.Please know that we are committed to improving and providing a better experience for all our guests. We hope you will give us another opportunity to exceed your expectations on a future visit.

2/10 Terrible

Francisco, San Antonio

Traveled with partner
Disliked: Staff & service, amenities
I should’ve checked the reviews before staying at this hotel. The elevator didn’t work I was told that breakfast would not be served. There was no shampoo in my room when I called the front desk to ask for a shampoo I was told I had to go to the front desk to pick up shampoo, I asked for the phone number of the manager and was given a small slip of paper that they had on top of the desk when I called that number it was not the manager of the hotel .
Stayed 1 night in Apr 2024
Response from Sonesta Essential Houston Westchase on Apr 27, 2024
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is invaluable to us as we strive to improve our services.We regret that the elevator was not operational during your visit and that breakfast service was unavailable. We understand the importance of these amenities and we are actively working to address these issues to ensure a better experience for all our guests.Regarding the lack of shampoo in your room and the miscommunication with the front desk, please know that this does not reflect the level of service we aim to provide. We will be addressing these issues with our staff to prevent similar occurrences in the future.Once again, we apologize for the inconveniences you encountered and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.