Premium bedding, pillowtop beds, individually furnished, desk
Check availability

Reviews of La Quinta Inn & Suites by Wyndham Houston Stafford Sugarland

2.5 out of 5
La Quinta Inn & Suites by Wyndham Houston Stafford Sugarland
12727 Southwest Fwy, Stafford, TX

Reviews

6.8
Rating 10 - Excellent. 301 out of 1005 reviews" "
Rating 8 - Good. 241 out of 1005 reviews" "
Rating 6 - Okay. 172 out of 1005 reviews" "
Rating 4 - Poor. 135 out of 1005 reviews" "
Rating 2 - Terrible. 156 out of 1005 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wilfredo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very nice 👌 only the clean service is not good
Stayed 3 nights in May 2024
Response from DB on May 23, 2024
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Christina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was just run down. They are in the middle of renovating so hopefully it looks better soon. We stayed there because due to the recent storms we had no power. The room was filthy. Blankets on the beds had stains,asked for new ones and they did also. Cracked walls thru out the room. Our fridge didn’t work. Found food in it that stunk. The bathroom had hair all over,as if it wasn’t even cleaned. Mirror had prints all over so I know it wasn’t cleaned. I seen the maids in the hallway supposed to be cleaning rooms but they were just sitting on the beds talking and on their phones. I will not be staying here again. We left and went to a nicer hotel.
Stayed 2 nights in May 2024
Response from DB on May 23, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Houston Stafford Sugarland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

2/10 Terrible

Zuleyma Marilyn

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from DB on May 22, 2024
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Carol

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The entire floor became wet with sprinkles of water my sock absorbed the water as I took off my shoes when I called 911 and had to be rushed to the hospital. I was warned the building was under construction. The business room I needed was under construction I could not compete my assignments. The first and second set of white line had spots on them
Stayed 1 night in May 2024
Response from DB on May 22, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Houston Stafford Sugarland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

8/10 Good

Mel Vincent

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024
Response from DB on May 21, 2024
Thank you for taking the time to share your experience, and we look forward to serving you again in the future.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Easy, fast and friendly check in.
Stayed 1 night in May 2024
Response from DB on May 16, 2024
Thank you for taking the time to share you experience. It is always a pleasure to receive positive feedback.

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service
Thank you for a pleasant stay
Stayed 4 nights in May 2024
Response from DB on May 14, 2024
Thank you for taking the time to share your experience. It is always a pleasure to receive positive feedback.

6/10 Okay

Harry

Liked: Staff & service
Stayed 4 nights in May 2024
Response from DB on May 15, 2024
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast and last at the front desk was very nice. Cleaning lady we had was vey nice
Stayed 1 night in May 2024
Response from DB on May 10, 2024
Thank you for taking the time to share your experience. It is always nice to receive positive feedback.

10/10 Excellent

Kishan

This is my first time was okay
Stayed 1 night in May 2024
Response from DB on May 14, 2024
Thank you for taking the time to share your experience, and we look forward to serving you again in the future.

4/10 Poor

Loren

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was quite inefficient. The front desk did not know what rooms were unoccupied and cleaned. They had to send a runner to check realtime for each checkin. I saw this happen on multiple days. There was pooled water on the elevator (from the rain?) and dried white paint spots spattered widely around the entrance. The workout room was shut down. It looked like there was renovation work underway, but I never saw crews working. The room was clean but was never serviced. The bathroom showed significant cosmetic damage from water around the doom bottom. The included breakfast was sufficient.
Stayed 2 nights in May 2024
Response from DB on May 8, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Houston Stafford Sugarland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

6/10 Okay

Maria E

Traveled with family
Liked: Cleanliness
The room we stayed in was very quiet
Stayed 1 night in May 2024
Response from DB on May 6, 2024
Thank you for taking the time to share your experience, and we look forward to serving you again in the future.

10/10 Excellent

Raven

Liked: Property conditions & facilities
Great staff and customer service
Stayed 3 nights in Apr 2024
Response from DB on May 3, 2024
That you for taking the time to share your experience. It is always a pleasure to receive positive feedback.

4/10 Poor

Shabana

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t enjoy my stay
Stayed 4 nights in Apr 2024
Response from DB on May 1, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Houston Stafford Sugarland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

6/10 Okay

Samira

Traveled with group
Disliked: Property conditions & facilities
There was construction going on outside elevator area and floor was always wet and slippery inside and outside the elevator.
Stayed 5 nights in Apr 2024
Response from DB on Apr 29, 2024
Your feedback is very important to us, and I am saddened to hear that you experienced issues with the cleanliness of the elevators and the floor outside of the elevators on the first floor. Please be rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

8/10 Good

SOLDREN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from DB on Apr 30, 2024
Thank you for taking the time to share your experience, and we look forward to serving you again in the future.

2/10 Terrible

Derrick

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Apr 2024
Response from DB on Apr 23, 2024
Your feedback is very important to us, and I am saddened to hear that you experienced issues with our staff. Please be rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

4/10 Poor

Bryant

Wasn’t impressed at all
Stayed 2 nights in Apr 2024
Response from DB on Apr 22, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Houston Stafford Sugarland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and affordable
Stayed 1 night in Apr 2024

8/10 Good

Samuel

Stayed 1 night in Apr 2024
Response from DB on May 8, 2024
Thank you for taking the time to share your experience, and we look forward to serving you again in the future.

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I didn’t like the fact that The laundry area and gym were under construction
Stayed 2 nights in Apr 2024
Response from DB on Apr 15, 2024
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Myrta

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Love the location it was so convenient for dinner options or even breakfast with IHOP right next to it. The only issue is the elevator looked kinda rough as if they were going through construction but the worse part was our room. The room was dirty with mask laying around and lighters, floors were even sticky, looked as if they weren’t not thoroughly cleaned. Literally had to request a different room which was much better however the walls you can tell hadn’t been fully painted or something was not complete
Stayed 2 nights in Apr 2024
Response from DB on Apr 16, 2024
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Jayden, Houston

Stayed 1 night in Apr 2024
Response from DB on May 6, 2024
Thank you for taking the time to share your experience, and we look forward to serving you again in the future.

10/10 Excellent

Aamir

Stayed 1 night in Mar 2024
Response from DB on May 2, 2024
Thank you for taking the time to share your experience, and we look forward to serving you again in the future.

6/10 Okay

Mike

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Stayed from 3 in am intill 8 am. Enjoyed breakfast.
Stayed 1 night in Apr 2024
Response from DB on Apr 9, 2024
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Placida

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DB on Mar 25, 2024
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

JONCARLO

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DB on Mar 11, 2024
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Megan

Traveled with partner
The girl who checked me in was perfect
Stayed 1 night in Mar 2024
Response from DB on Mar 8, 2024
Thank you for taking the time to share your experience. It is always a pleasure to receive positive feedback.

6/10 Okay

Nicole

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The property is under renovations so it’s slightly distracting. Even though the room had been remodeled, the floors were all scratched up and smelled like smoke. It served its purpose for a one night stay at the reasonable price I paid.
Stayed 1 night in Feb 2024
Response from DB on Mar 4, 2024
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future when our renovations are complete.

10/10 Excellent

Chuck

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 6 nights in Feb 2024
Response from DB on Mar 4, 2024
Thank you for taking the time to share your experience. It is always a pleasure to receive positive feedback.

10/10 Excellent

ximena

Liked: Staff & service, amenities, property conditions & facilities
it’s nice
Stayed 1 night in Mar 2024
Response from DB on Mar 4, 2024
Thank you for taking the time to share your experience. It is always a pleasure to receive positive feedback.

4/10 Poor

Alfreda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was under construction when I arrived. It was very dusty everywhere. Had the website stated it was under construction when I was booking I would have booked at another hotel for the same price,
Stayed 1 night in Feb 2024
Response from DB on Mar 4, 2024
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future when our renovations are complete.

6/10 Okay

Adedayo

Liked: Cleanliness, staff & service
Staffs are great but no breakfast as advertised because the whole first floor is under construction. U just get a small muffin & small sunny delight for breakfast & that’s it. No lounge. I believe they should have informed us of the construction going on. I won’t recommend it for anyone right now until probably after the contract is completed.
Stayed 4 nights in Feb 2024
Response from DB on Feb 20, 2024
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future when our renovations are complete.

10/10 Excellent

Chuck

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are great people
Stayed 13 nights in Feb 2024
Response from DB on Feb 19, 2024
Thank you for taking the time to share your experience, and we look forward to serving you again in the future.

10/10 Excellent

Jacqueline A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay for the price, abd the staff was nice!
Stayed 5 nights in Feb 2024
Response from DB on Feb 19, 2024
Thank you for taking the time to share your experience. It is always a pleasure to receive positive feedback.

10/10 Excellent

Barbara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Government Employee
It was nice and close to my destination for business. Will return.
Stayed 2 nights in Feb 2024
Response from DB on Feb 19, 2024
Thank you for taking the time to share your experience, and we look forward to serving you again in the future.

8/10 Good

Tam

Traveled with family
Liked: Staff & service, amenities
Due to renovation, lots of stuff. Elevator excess very inconvenient
Stayed 1 night in Feb 2024
Response from DB on Feb 16, 2024
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future when our renovations are complete.

6/10 Okay

vu m

Liked: Staff & service
Disliked: Room comfort
Its was alright nothing special . Bed a not thats great got stiff after woke up dont have enough pillow overall its ok . But to book again maybe not
Stayed 1 night in Feb 2024
Response from DB on Feb 16, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Houston Stafford Sugarland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

10/10 Excellent

Dominique

Stayed 2 nights in Feb 2024
Response from DB on Mar 25, 2024
Thank you for sharing your experience, and we look forward to serving you again in the future.

2/10 Terrible

Jerskey Jhrek

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty/smells inside and not what you see outside and on posted photos... i regret the price i paid for 4 nights.. Nonsense
Stayed 3 nights in Jan 2024
Response from DB on Feb 12, 2024
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future when our renovations are complete.

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024
Response from DB on Mar 25, 2024
Thank you for sharing your experience, and we look forward to serving you again in the future.

10/10 Excellent

gissell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made us feel super comforable, room was clean, overall quiet and we enjoyed the stay.
Stayed 1 night in Jan 2024
Response from DB on Feb 1, 2024
Thank you for taking the time to share your experience. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.

2/10 Terrible

Scott

Business traveler
Disliked: Amenities, property conditions & facilities
Booked two nights, disappointed. Most of the hotel was being renovated. #1 No breakfast even though it stated hot breakfast included. #2 while my room was ‘renovated’ it was falling apart. #3 no hot water in the shower. And #4 the drain to the shower did not work correctly… all in all a very bad selection for a stay. Choose something else, anything else.
Stayed 2 nights in Jan 2024
Response from DB on Jan 31, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Houston Stafford Sugarland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from DB on Jan 30, 2024
Thank you for taking the time to share your experience, and we look forward to serving you again in the future.

2/10 Terrible

Charita

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from DB on Jan 30, 2024
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team working there were excellent.
Stayed 1 night in Dec 2023
Response from DB on Jan 29, 2024
Thank you for taking the time to share your experience. It is always a pleasure to receive positive feedback.

2/10 Terrible

Amyn, Prior Lake

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No staff availabile at counter to answer to customer at 6:30 am Staff not willing to help in providing towels since room was not cleaned Denied talking to manager. Later claimed that he is a manager and owner which lies. Room was not cleaned even remind at front desk before leave hotel premises. Hotel was on construction but did not mention on Expedia. Hotel room is very small and not convenient
Stayed 2 nights in Jan 2024
Response from DB on Jan 22, 2024
Your feedback is very important to us, and I am saddened to hear that the cleanliness of your room was not to our standards. Please be rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

4/10 Poor

Leste

Stayed 1 night in Jan 2024
Response from DB on Jan 18, 2024
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Shalenski

Traveled with family
Disliked: Property conditions & facilities
Thanks but no thanks.....
I will preface this by saying we were in town for one night for my grandfather's funeral. The hotel was closest to their home therefore the commute time was ideal. The hotel was 7nder renovations which we knew as well based on the reviews but not one outlet in the room worked. Also as we were leaving there was an older gentleman standing outside our door, my boys walked out first and he was looking in to see if there was anyone else and I came out, his eyes bulging as if he wasn't expecting me and I asked "Excuse me, can I help you" and he immediately rushed around the corner and into his room! I'm sorry but it's a no for me!
Stayed 1 night in Jan 2024
Response from DB on Jan 18, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Houston Stafford Sugarland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

10/10 Excellent

Jabrea

Liked: Cleanliness, staff & service, property conditions & facilities
Outside looks can be deceiving, really nice rooms on the inside.
Stayed 1 night in Jan 2024
Response from DB on Jan 18, 2024
Thank you for taking the time to share your experience. It is always nice to have positive feedback.