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Reviews of Holiday Inn Express and Suites Houston Westchase - Westheimer, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Houston Westchase - Westheimer, an IHG Hotel
11303 Westheimer Rd., Houston, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 473 out of 1000 reviews" "
Rating 8 - Good. 245 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 72 out of 1000 reviews" "
Rating 2 - Terrible. 109 out of 1000 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Demetra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was just what we needed. It was close to plenty of food, shopping, the main highway and much more. We had a nice clean room and any issue we encountered they handled pretty. We will stay her again. Great for individuals, couples or families. Free breakfast is always a plus. Plenty of parking in the underground garage.
Stayed 3 nights in May 2024
Response from Front Desk staff on May 8, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

NAJAM, BRIDGEWATER

Good location and good breakfast
Stayed 2 nights in Apr 2024
Response from Missy on May 10, 2024
Thank you so much for the great feedback!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

8/10 Good

Ahmad

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
One of the elevators was not working and it took 10-15 minutes daily to wait for the elevator….
Stayed 7 nights in Apr 2024
Response from Front Desk staff on May 10, 2024
Thank you so much for the great feedback!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

startiese

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was a great choice for my trip and very convenient. they have good breakfast and the staff was excellent . I liked the fact there was a gas station on the corner, beauty supply two bars across the street next to all the after hours and shopping . I will always stay here when I come to Houston.
Stayed 3 nights in Apr 2024
Response from Missy, Front Desk Manager on May 4, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Emelio

Liked: Cleanliness, staff & service, property conditions & facilities
The room had too much unwanted space. The AC was too noisy
Stayed 3 nights in Apr 2024
Response from Front Desk staff on May 4, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Dung

Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on May 21, 2024
Thank you so much for the great feedback!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Donal, Cibolo

Liked: Cleanliness, staff & service, property conditions & facilities
Great option
Stayed 2 nights in Apr 2024
Response from Missy on Apr 27, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk staff on Apr 24, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

2/10 Terrible

Destiny

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Missy, Front Desk Manager on Apr 24, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

2/10 Terrible

Taneq

Stayed 5 nights in Apr 2024
Response from Front Desk staff on May 10, 2024
Thank you so much for the great feedback!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Sherritha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and peaceful. Breakfast was good
Stayed 2 nights in Apr 2024
Response from Missy on Apr 17, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

2/10 Terrible

Tacara

Stayed 1 night in Apr 2024
Response from Missy, Front Desk Manager on May 4, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Mirthala

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it was so clean
Stayed 2 nights in Apr 2024
Response from Missy on Apr 10, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

8/10 Good

Yeni

Liked: Cleanliness
Convenience. Staying late upon request that's what I like 😊 rooms are comfortable
Stayed 1 night in Apr 2024
Response from Missy on Apr 17, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Paz, killeen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service and Location
Stayed 1 night in Apr 2024
Response from Missy, Front Desk Manager on Apr 7, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

4/10 Poor

Jasmine

Stayed 1 night in Apr 2024
Response from Front Desk staff on Apr 27, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.

2/10 Terrible

jason

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice
Stayed 1 night in Apr 2024
Response from Front Desk staff on Apr 5, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

MariJayne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great
Stayed 1 night in Mar 2024
Response from Missy, Front Desk Manager on Apr 2, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint was the deposit fee was 150 not 75.
Stayed 2 nights in Mar 2024
Response from Front Desk staff on Apr 1, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it was not far from the highway! great breakfast and pool also extra parking and safety
Stayed 2 nights in Mar 2024
Response from Missy, Front Desk Manager on Apr 1, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Shamir

Stayed 3 nights in Mar 2024
Response from Missy, Front Desk Manager on Apr 24, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to change out the table at the elevator. It has water damage and looks nasty.
Stayed 1 night in Mar 2024
Response from Missy, Front Desk Manager on Mar 29, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Khayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Missy, Front Desk Manager on Mar 29, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Francisco, Elmont

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Front Desk staff on Mar 29, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express

6/10 Okay

Laryn

Stayed 3 nights in Mar 2024
Response from Front Desk staff on Mar 29, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Raymond, burlingame

Liked: Cleanliness, staff & service, property conditions & facilities
quiet and nice hotel close to shopping area.. lots of good restaurants nearby
Stayed 1 night in Feb 2024
Response from Guest Relations on Apr 4, 2024
Thank You!

10/10 Excellent

FNU

Stayed 2 nights in Mar 2024
Response from Front Desk staff on Mar 29, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express

10/10 Excellent

DeArra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great
Stayed 3 nights in Feb 2024
Response from Missy, Front Desk Manager on Mar 4, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk staff on Mar 1, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Hellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Missy, Front Desk Manager on Mar 1, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Essy

Traveled with family
Liked: Amenities, property conditions & facilities
The tub in the room we was in jet getting clogged. Finally when maintenance came. It was a huge ball of hair & the smell was outrageous. It’s no way housekeeping could’ve missed that signed bc water wasn’t going down at all in restroom
Stayed 2 nights in Feb 2024
Response from Missy, Front Desk Manager on Feb 28, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Yinterial

Liked: Cleanliness
.
Response from Missy, Front Desk Manager on Feb 28, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that there are available electric vehicle chargers. It’s very valuable for us electric vehicle owners.
Stayed 1 night in Feb 2024
Response from Missy on Feb 27, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Felicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ckean and nice. Beds uncomfortable, but all else was fine.
Stayed 2 nights in Feb 2024
Response from Front Desk staff on Feb 27, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk staff on Feb 27, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very safe, room was extremely nice. Very quiet.
Stayed 3 nights in Feb 2024
Response from Missy, Front Desk Manager on Feb 27, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was surprised by the incidental fee for a one night stay of 150.00 was more than the room .
Stayed 1 night in Feb 2024
Response from Missy, Front Desk Manager on Feb 27, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Porscha

Stayed 2 nights in Dec 2023
Response from Front Desk staff on Feb 21, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk staff on Feb 21, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Dolores

Stayed 1 night in Feb 2024
Response from Missy, Front Desk Manager on Feb 27, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Sridhar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Missy on Feb 17, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly the staff was amazing especially this young lady who worked the front desk I forgot hey babe but she is caramel very short well dressed very helpful and good out her way to help others. The room was comfortable the bed and the pillows. Hot water like I like it complimentary dove shampoo and conditioner and body wash extra towels. Great view.
Stayed 2 nights in Feb 2024
Response from Missy on Feb 15, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Srianong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Missy on Feb 15, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Fernando

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Missy on Feb 13, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Feb 2024
Response from Missy on Feb 11, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

10/10 Excellent

Cesar

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very friendly and helpful
Stayed 1 night in Feb 2024
Response from Missy on Feb 11, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk ladies were amazing & beds are comfy! Dove soap in shower smelled amazing
Stayed 1 night in Feb 2024
Response from Missy on Feb 11, 2024
Thank you so much for the wonderful review! Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk reception was very kind and helpful. My hotel experience was very pleasant. I would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Missy on Feb 11, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Ann

Stayed 4 nights in Jan 2024
Response from Missy on Feb 11, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

4/10 Poor

Mohammed

Traveled with family
Disliked: Staff & service, room comfort
Shower water flow was very low. Also smell bad inside the room outside lobby. Overall everything was average
Stayed 2 nights in Feb 2024
Response from Missy on Feb 5, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.