Sundeck

Reviews of Hilton Houston Plaza/Medical Center

3.5 out of 5
Hilton Houston Plaza/Medical Center
6633 Travis St, Houston, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 489 out of 1001 reviews" "
Rating 8 - Good. 248 out of 1001 reviews" "
Rating 6 - Okay. 109 out of 1001 reviews" "
Rating 4 - Poor. 79 out of 1001 reviews" "
Rating 2 - Terrible. 76 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tracie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and so accommodating.
Stayed 1 night in May 2024
Response from Customer Service on May 21, 2024
Tracie, thank you for the kind words! The Hilton Houston Plaza/Medical Center team is thrilled to hear you enjoyed our beautiful property and found everything accommodating. We're looking forward to welcoming you back soon!

6/10 Okay

Jacob

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Building needs some maintenance done. You would think $200 a night would pay for your parking but it’s $20 extra a night. Shower door was barely hanging on, the room is starting to look outdated and is of no better quality than a motel room. Staff was helpful and friendly. It’s not a bad place for convenience to the medical center and going out for food.
Stayed 1 night in May 2024
Response from Customer Service on May 22, 2024
Jacob, thank you for sharing your experience. Your feedback regarding the maintenance and room conditions has been noted. It is great to hear that our team members were helpful and friendly. We are pleased you found our location convenient for the medical center and dining out.

10/10 Excellent

Rose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and upgraded our room
Stayed 1 night in May 2024
Response from Customer Service on May 20, 2024
Rose, the team at Hilton Houston Plaza/Medical Center is delighted to hear that you enjoyed your upgraded room and found our colleagues excellent. We look forward to welcoming you back on your next visit!

10/10 Excellent

Lorraine, McAllen

Great shuttle from and to MD Anderson
Stayed 1 night in May 2024
Response from Customer Service on May 16, 2024
Lorraine, thank you for sharing your positive experience! We're delighted to hear that the shuttle service to and from MD Anderson was convenient for you. We hope to welcome you back to Hilton Houston Plaza/Medical Center soon.

10/10 Excellent

Roy

Liked: Staff & service, property conditions & facilities
Convient
Stayed 3 nights in May 2024
Response from Customer Service on May 16, 2024
Roy, thank you for your review! Hilton Houston Plaza/Medical Center is delighted to hear that you found our location convenient. We hope to welcome you back soon!

10/10 Excellent

donald

Liked: Amenities
Great
Stayed 1 night in May 2024
Response from Customer Service on May 15, 2024
Donald, thank you for your succinct and positive review. We're absolutely delighted to hear you had such an enjoyable experience at Hilton Houston Plaza/Medical Center. We hope to welcome you back in the near future.

6/10 Okay

Dennis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The A/C was not working properly or a poor design being a construction manager I have seen this in the past. Worked okay during the night but the daytime was hot but due to one night stay we did not complain.
Stayed 1 night in May 2024
Response from Customer Service on May 15, 2024
Dennis, your feedback is appreciated. We regret that you faced challenges with the air conditioning during your stay, particularly during the day. At our hotel, we aim to ensure a comfortable stay, and your insights aid us in highlighting areas for improvement. We hope you will consider staying with us again so we can provide a better experience.

4/10 Poor

Stephen

When I got to my first room the AC, toilet and shower did not work properly. I was given a suite instead with no charge but it smelt like cigarette smoke. The third room I was given had a leak and part of the floor was wet. The AC did not function correctly in this room either. Our only compensation was one night of parking waived and free breakfast the next morning which I did not get to partake in because I left the next morning. I do not plan to stay at this facility again.
Stayed 2 nights in May 2024
Response from Customer Service on May 13, 2024
Stephen, thank you for sharing your experience. It's truly disappointing to hear of the difficulties with the room fixtures and subsequent room relocations. These are certainly not the level of service we strive for. The compensation offered does seem appropriate under such circumstances, but we respect your opinion. Based on your feedback, improvements are certainly needed and appreciated. We regret to hear that you wouldn't consider us for future stays; however, we want you to know that your insights are valued and will aid us in developing a better guest experience moving forward.

2/10 Terrible

Jordan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on May 12, 2024
Jordan, we regret to hear that your experience didn't meet your expectations. Despite the lack of specific details about the issues you faced, we are committed to improving our services. We hope you consider giving us another opportunity to serve you better in the future.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and room were very nice, the staff is friendly, it is walkable to Rice University and Rice Village and the Med Center, it's off the main drag a block so it's quiet, I like that they have a coffee and snack bar in the lobby, and I like they have a rooftop patio with chairs and sofas and firepits and a pool.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 8, 2024
Holly, it's exceptional to hear that the Hilton Houston Plaza/Medical Center was able to meet your needs so beautifully. We are grateful that you found our lobby, guest rooms and the on-site amenities to your satisfaction. It's important to us that our location serves our guests well and we're delighted it was convenient for your visit to Rice University and the Med Center. Our team members appreciate your kind words and the patio area is indeed a guest favorite. Thank you for choosing us for your Houston visit, we warmly look forward to your potential future stays.

8/10 Good

Roy

Business traveler
Liked: Amenities
Looks good
Stayed 1 night in May 2024
Response from Customer Service on May 7, 2024
Roy, it's great to hear that you had a good impression of the Hilton Houston Plaza/Medical Center. We hope to welcome you back soon to further enhance your experience.

2/10 Terrible

Odalys

Disliked: Property conditions & facilities
Property was unsafe our vehicle got broken into
Stayed 4 nights in Apr 2024
Response from Customer Service on May 7, 2024
Odalys, we're truly sorry to hear about the unfortunate event involving your vehicle. Guest safety is of utmost concern to us, and such incidents are not reflective of the usual experience at this location. We appreciate you bringing this to our attention, and we're taking immediate steps to address the situation.

10/10 Excellent

Edmundo, Hebbronville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where we needed to go, within walking distance
Stayed 1 night in May 2024
Response from Customer Service on May 4, 2024
Edmundo, it's great to hear that Hilton Houston Plaza/Medical Center's location was convenient for your needs. We're pleased that our proximity to your points of interest enhanced your stay. We look forward to welcoming you back next time you're in Houston.

10/10 Excellent

Jamel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on May 4, 2024
Jamel, it's great to know you had a high-quality stay at Hilton Houston Plaza/Medical Center. Your support means the world to our team members. On your next visit, we aim to provide an even better experience. Thank you for your review!

8/10 Good

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Convenient area, quiet
Stayed 1 night in Mar 2023

2/10 Terrible

david

The Hilton at 6033 travis Houston, was booked because of early morning surgery. Now there is an even with loud music on floor below for a city council member birthday with what cpuld be questionable guests. . manager, cant move my room and this rave music is going on until 10pm. This is unacceptable for Hilton and a dissatisfied customer.
Stayed 1 night in Mar 2023
Response from Customer Service on May 3, 2024
David, we recognize your sentiment regarding the noise during your stay with us. We aim to ensure a peaceful environment and it's disappointing to hear that we fell short. While room transfers depend on availability, we strive to address any inconveniences immediately. Please know your comments will be shared with our team to further imporve guest experience. We hope for another chance to earn your trust in future stays.

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very convenient for me because it was just beside the hospital were i had my appointment
Stayed 2 nights in Apr 2024
Response from Customer Service on May 3, 2024
Madelyn, it's wonderful to hear that the location of Hilton Houston Plaza/Medical Center was perfectly suited to your needs, providing you with easy access to your appointments. Ensuring convenience for our valued guests is always a priority. We hope to welcome you back, should your travels bring you back to the area.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Miguel, thank you for your outstanding rating of Hilton Houston Plaza/Medical Center. It's great to hear that your experience with us met your expectations. We're enthusiastic about welcoming you back in the future.

8/10 Good

Dora

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
N/a
Stayed 1 night in Apr 2024
Response from Customer Service on May 2, 2024
Dora, it seems like your stay with us at Hilton Houston Plaza/Medical Center left quite an impression, even if expressed in brief terms. We certainly hope we met your expectations and look forward to welcoming you back in the future. We value your feedback, and your return visit would be the highest compliment.

6/10 Okay

Julian

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The door hinge on the closet was stuck i had to use alot of force to open it and the toilet wouldnt fill up it would just constantly drain itself and it eould be loud and on top of that the stains on the bed sheet were unbelievable.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Julian, it's regrettable to learn about the inconveniences you faced during your stay. Concerns with room fixtures should not have been an issue and cleanliness is high on our priority list. Please rest assured that your points have been taken on board for evaluation and remediation. Your feedback is vital for us to keep improving and providing better experiences. We hope to have another chance to serve you better in the future.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
Colleen, thank you for sharing your positive experiences at the Hilton Houston Plaza/Medical Center. We're delighted to hear that you considered our property to be excellent. We hope to welcome you back in your future travels.

8/10 Good

Patricia

Stayed 1 night in Apr 2024
Response from Customer Service on May 20, 2024
Patricia, thank you for choosing Hilton Houston Plaza/Medical Center. We're delighted you had a positive experience with us. We're looking forward to welcoming you back soon!

10/10 Excellent

Lise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit rundown, not much to do within walking distance
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Lise, we appreciate your feedback. We understand that you might have desired more local attractions. Despite that, we're glad you chose to stay with us at Hilton Houston Plaza/Medical Center. We strive to ensure our establishment's excellence and comfort, and we hope to welcome you back in the future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Decent for its price
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Christopher, thank you for considering the Hilton Houston Plaza/Medical Center good value for its rate. We are always working to make sure our guests receive the best experience. Looking forward to welcoming you back again.

10/10 Excellent

todd norman

Liked: Cleanliness, staff & service
Property is a bit aged
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Todd, it's great to hear that you were able to experience the timeless charm of Hilton Houston Plaza/Medical Center. We're continually working on updates to enhance the overall guest experience. Thank you and we look forward to your next visit.

8/10 Good

Roy

Liked: Property conditions & facilities
Shuttle service is excellent
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Roy, we're glad to hear your feedback about our shuttle service at Hilton Houston Plaza/Medical Center. It's crucial to us that guests experience top-tier services during their stays. We hope to welcome you back in the future for another great stay. Safe travels!

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Michael, it is wonderful to know that your stay at Hilton Houston Plaza/Medical Center lived up to expectations. We're delighted you had a five-star experience and look forward to welcoming you back soon. Thank you for choosing us for your visit!

4/10 Poor

Nicholas

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 28, 2024
Nicholas, thank you for leaving a review. We are sorry to hear that your experience didn't meet your expectations. Our goal is to ensure all our guests enjoy their time with us and we are committed to making continuous improvements for a better stay next time.

10/10 Excellent

Laura

Stayed 3 nights in Apr 2024
Response from Customer Service on May 17, 2024
Laura, thank you for your excellent rating of Hilton Houston Plaza/Medical Center! The team is thrilled you had a great experience. We're looking forward to welcoming you back soon.

10/10 Excellent

Rolando

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Rolando, thank you for choosing Hilton Houston Plaza/Medical Center! We're thrilled to see your rating and are very grateful for your support. It’s our pleasure to deliver an exceptional experience, and we're looking forward to welcoming you back again.

10/10 Excellent

Reina, austin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great. It was in and out since we were there for Medical appointments.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 26, 2024
Reina, we're thrilled to hear that your stay at Hilton Houston Plaza/Medical Center matched your needs perfectly, especially during your medical appointments. We aim to provide a stress-free experience in all aspects and your feedback validates our commitment to excellent guest experiences. We look forward to welcoming you back during your future visits to the city.

10/10 Excellent

Roy

Business traveler
Liked: Amenities
Parking
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 26, 2024
Roy, it's wonderful to hear you found the parking at Hilton Houston Plaza/Medical Center satisfactory. We strive to make every aspect of our guests' stay convenient. Thank you for sharing your experience, and we look forward to welcoming you back.

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on May 5, 2024
Terrance, thank you for choosing Hilton Houston Plaza/Medical Center. We're delighted to see that you had an enjoyable experience. We value your support and are looking forward to welcoming you back to the hotel in the future.

8/10 Good

Terri

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to what I needed in Houston.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Terri, it's great to hear that the Hilton Houston Plaza/Medical Center's prime location was convenient for your needs in Houston. We aim to provide great convenience to all our guests. Thanks for sharing your positive experience!

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Greg, thank you for choosing Hilton Houston Plaza/Medical Center and for your positive rating on Expedia. It's encouraging to know that your experience with us met your expectations. We hope your travels bring you back our way soon, for another comfortable and hassle-free stay!

8/10 Good

Regina

Stayed 1 night in Apr 2024
Response from Customer Service on May 5, 2024
Regina, thank you for choosing the Hilton Houston Plaza/Medical Center. It's wonderful to see that you had a delightful stay with us though you didn't share specific details. Should you wish to provide more feedback, feel more than welcome to contact us directly. We can't wait to welcome you back on your next visit to Houston.

10/10 Excellent

Leticia

Stayed 1 night in Apr 2024
Response from Customer Service on May 4, 2024
Leticia, thank you for your perfect score on Expedia! It's wonderful to know you had a top-notch experience at Hilton Houston Plaza/Medical Center. Our dedicated team members strive to provide all our guests with exceptional service and we're thrilled to see that reflected in your rating. We can't wait to welcome you back on your future visits to Houston!

2/10 Terrible

Tamara

Stayed 1 night in Apr 2024
Response from Customer Service on May 4, 2024
Tamara, it's disheartening to hear that your recent visit might not have met your expectations. The team always strives to offer superior service and experiences to every guest and we apologize for falling short this instance. We value your feedback and will endeavor to enhance our guest's experiences based on it.

8/10 Good

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The excellent transportation.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Gail, it's wonderful to hear that the transportation services at the Hilton Houston Plaza/Medical Center contributed to your favorable experience. We always strive to accommodate our guests in the best way possible. We look forward to your next visit with us.

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If the suite I stayed in had a microwave, it would be perfect!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Kathleen, thank you for choosing Hilton Houston Plaza/Medical Center for your stay. We appreciate your feedback and take note of your suggestion regarding a microwave in the suite. We strive to provide the best amenities for our guests and always value their input. See you on your next visit.

6/10 Okay

Jesselyn

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The parking costs extra and is very inconvenient. No paid for breakfast.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Jesselyn, thank you for taking the time to share your thoughts. We understand how important convenience and values for amenities like parking and breakfast are. Our policies related to additional services aim to provide options for guests with different needs. We appreciate your feedback and continue to work on improving our guest experience. We hope to welcome you back in the future.

6/10 Okay

Mitchell, Baton Rouge

Traveled with family and small children, Traveled with family
It was ok
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Mitchell, thank you for sharing your experience. It appears that your stay was satisfactory but may not have met all your expectations. Your feedback is appreciated and will be taken into account to improve the overall guest experience. We hope you'll consider giving us another chance to exceed your expectations in the future.

10/10 Excellent

Leann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Leann, it's wonderful to hear such positive feedback about your experience at Hilton Houston Plaza/Medical Center. We truly appreciate your kind words and your support. It would be an absolute pleasure to welcome you back on your next visit to Houston. Safe travels!

8/10 Good

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean, staff was respectful, helpful. I didn't care for the parking. I'm not use to parking garages , paying for parking.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Renee, it's reassuring to hear that you found our rooms at Hilton Houston Plaza/Medical Center to be clean and our team members respectful and helpful. Your comfort is our top priority. However, we acknowledge your concerns about the parking situation. We aim to provide various options for the convenience of our guests and understand parking garages may not be a preferred choice for everyone. Your feedback is appreciated as it aids us in improving the overall guest experience. We anticipate your return.

6/10 Okay

Jesicka

Traveled with partner
Liked: Staff & service, amenities
Thank you for having us! It was a nice staycation. The only problem I have is there were a lot of broken items in our room. I didn’t change rooms because we were only staying one night, but for the future, please be sure everything is up to par before placing someone in a room. The table in the living room of the suite was broken, the sinks were stopped up, one of the laps in the corner of the bedroom was broken and the pieces were sitting in the chair. The room it’s self was nice besides these minor inconveniences.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Jesicka, it's pleasing to know you enjoyed your staycation, and we value your feedback. The issue you had with some items in your room certainly isn't reflective of our standards, and we duly note your suggestions for improvement. We're committed to providing our guests with a superior, well-maintained environment, and we'll definitely focus more on this area. Despite the minor inconveniences you encountered, we're delighted you found the room to be nice overall. It is our hope to welcome you back in the future. Thank you for choosing Hilton Houston Plaza/Medical Center.

2/10 Terrible

Jonathan

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 28, 2024
Jonathan, we're truly sorry to learn that you did not have a satisfying experience. As your feedback is valuable in our pursuit of excellence, we would be appreciative if you could share more specific details about your stay. This way we may understand and address any aspects needing improvement. We genuinely hope to have the opportunity for another chance to provide you with an improved experience.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I took some lovely walks to Rice University some charming side streets.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Karen, it's wonderful to hear that you enjoyed some pleasant strolls to Rice University and the surrounding areas during your stay at Hilton Houston Plaza/Medical Center. We are thrilled that the charm of the local vicinity added value to your stay with us. We look forward to welcoming you back on your next visit.

6/10 Okay

Natashia Monique

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Natashia, thank you for sharing your rating. We notice that your stay might not have been perfect. We continuously strive for improvement and would appreciate if you could share more specific feedback. We hope we can serve you again and provide a better experience.

10/10 Excellent

Bridgett

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Bridgett, it's fantastic to hear that you enjoyed your stay at the Hilton Houston Plaza/Medical Center. We strive to make each guest's experience memorable. We're looking forward to welcoming you back in the future.

8/10 Good

Suzette

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Went to the front desk after calling multiple times with no answer to request a toothbrush sine I left mine. They said they would bring it to my room. I waited over an hour with no result. I tried calling the front desk again with no answer. I called the 800 number and later the staff called and asked what I needed. The clerk was very rude when I asked for a tooth brush and tooth paste. She acted very angry when she brought it too me. This is not the kind of service I am used to at any Hilton Hotel. I was disappointed with the service. Also, I only had a shear curtain over my window which did not block the sunlight in the morning
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 6, 2024
Suzette, we're sorry to hear about the challenges you experienced regarding the necessary delivery of personal items and the interaction with our team members. We take pride in providing dedicated assistance and could have demonstrated this better during your stay. Similarly, we acknowledge the necessity for optimal room darkness for a good night's sleep. We value your feedback as it helps us improve and we will pass on your comments to our team for consideration. We aspire to deliver an improved experience on your next visit.