Exterior

Reviews of Heights House Hotel, Ascend Hotel Collection

3 out of 5
Heights House Hotel, Ascend Hotel Collection
100 W Cavalcade St, Houston, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 436 out of 840 reviews" "
Rating 8 - Good. 186 out of 840 reviews" "
Rating 6 - Okay. 92 out of 840 reviews" "
Rating 4 - Poor. 58 out of 840 reviews" "
Rating 2 - Terrible. 68 out of 840 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Happy people working hard! I recommend staying there.
Stayed 1 night in Jan 2024
Response from Jonathan on May 23, 2024
Thank you for your wonderful review! I love happy people too, and it's great to hear our team made such a positive impact on your stay. Your recommendation is much appreciated.

8/10 Good

Braelyn

Liked: Staff & service
it was okay :)
Stayed 1 night in May 2024
Response from Jonathan on May 22, 2024
Thank you for staying with us.

4/10 Poor

Karri

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jonathan on May 20, 2024
Thank you for your feedback. We're very sorry to hear that the storm and power outage impacted your stay. We understand how crucial it is to receive top-notch service, even when Mother Nature throws us a curveball. Please accept our sincere apologies for any inconvenience you experienced. We're actively working to improve our emergency procedures to better serve our guests in such situations.Thank you for your understanding during this stressful time for everyone.

10/10 Excellent

Avi

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in May 2024
Response from Jonathan on May 16, 2024
We're delighted to hear that you had a fantastic experience! Thank you for your glowing review. We hope to see you again soon!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel! It's definitely not a quiet place to stay. But it's definitely a vibe!
Stayed 1 night in May 2024
Response from Jonathan on May 15, 2024
Thank you for your glowing review! We're thrilled to hear that you love our hotel and embrace its vibrant atmosphere. We appreciate your feedback and look forward to welcoming you back for more good vibes in the future!

6/10 Okay

Destiny

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Likes: Pool towels, coffee selection, popping music Saturday night, shampoo conditioner and body wash were amazing, and the pool was safe for my 3 year old had floats and room has Disney channel. Dislikes: Bar closed at 1 am, no fresh blueberry muffins or pop tarts, bar staff wasn’t as nice as the hotel staff, small trashcans in room didn’t fit take out bags, also this is a motel.
Stayed 2 nights in May 2024
Response from Jonathan on May 14, 2024
Glad you enjoyed the pool towels, coffee, music, amenities, and safety for your little one! Sorry about the bar closing early, lack of treats, and less friendly bar staff. Hopefully, the hotel staff made up for it. We'll note the trash can size concern too.

10/10 Excellent

James, Vail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place surpassed my expectations. I was pleasantly surprised. I know I will be booking here anytime I’m in the Houston area. The only thing was the elevator did not work. Other than that, loved it.
Stayed 1 night in May 2024
Response from Jonathan on May 14, 2024
Thrilled to hear we exceeded your expectations! Apologies for the elevator issue, but we're glad you enjoyed your stay overall. Looking forward to welcoming you back next time you're in Houston!

10/10 Excellent

Jennifer

The staff is super friendly, the hotel is fun and vibrant and clean. We are so happy to be staying here.
Stayed 1 night in May 2024
Response from Jonathan on May 13, 2024
Thank you for your delightful feedback! We're thrilled to hear that you're enjoying your stay with us. If there's anything we can do to make your experience even more enjoyable, please don't hesitate to let us know. We hope you have a fantastic time here!

10/10 Excellent

nicole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant and bar were amazing, DJ was amazing, atmosphere was everything. Sat by the pool listening to music just vibing. Rooms were very nice considering the affordability of this property!!!!!! Def would stay again. AND it was extremely close to the music venue which made it my first option and it worked out so well. Ubers also show up quick.
Stayed 3 nights in May 2024
Response from Jonathan on May 9, 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed our restaurant, bar, and DJ, as well as the vibrant atmosphere. It's great to know you found the rooms comfortable and the property affordable. We're glad our location worked perfectly for your plans and that transportation was convenient. We can't wait to welcome you back for another amazing stay!

4/10 Poor

Carjanae

Traveled with group
Disliked: Cleanliness, property conditions & facilities
the live music
Stayed 4 nights in May 2024
Response from Jonathan on May 8, 2024
Hello, I’m sorry you didn’t enjoy the event we had. To let everyone know we offer a quite side as well as event side of the hotel. So if someone doesn’t enjoy the event they can do like you did and stay on the quite side of the hotel

4/10 Poor

Russell

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I liked the room. The hotel seemed to be fun when they have events. I liked how the rooms surrounded the outside fun area. I was there for steak night. The food was delicious. What needs major improvement is the bartenders. The poor girl that worked there made it look like such a struggle and inconvenience to have to serve the 1 or 2 customers she had. I tried to order a steak before it started. Was told it was too early. Ok fine. When the time came, she acted like I wanted her number or hand in marriage. I was like “No, I just want you to refill my drink and place my steak order now. So sorry that you have to do your job.” With 1-2 customers there, it took 25 minutes or more to get a refill. Hire better people.
Stayed 1 night in May 2024
Response from Jonathan on May 7, 2024
Thank you for your feedback. We're glad to hear that you enjoyed your room and had a positive experience during our events, especially Steak Night. We apologize for any inconvenience caused by the service you received from our bartenders. Your comments are important to us, and we will address this issue with our team to ensure better service in the future. We appreciate your patronage and hope to welcome you back soon.

8/10 Good

Bobbie S, Omaha

Traveled with group
Liked: Staff & service, property conditions & facilities
Staff is super nice, we had a great stay. Only suggestion would be for the housekeeping to deep clean rooms, baseboards and walls in the bathroom was dirty
Stayed 2 nights in May 2024
Response from Jonathan on May 6, 2024
Thank you for staying with us, we will defiantly check into the deep cleaning of the rooms.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jonathan on May 8, 2024
Thank you for the perfect score, happy you enjoyed your stay.

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Jonathan on May 7, 2024
Thank you for staying with us. Sorry we feel short of receiving a perfect score. Feel free to contact me at the hotel to talk about what we could improve on.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Dope spot. Staff was great, the pool manager was amazing, she made us feel at home and showed us a great time. The room was clean, water pressure was on point and the ac blew cold. What more can you ask for?
Stayed 1 night in Apr 2024
Response from Jonathan on May 5, 2024
This is so awesome to hear!!! Thank you for staying with us and happy you had a great time.

10/10 Excellent

Anna

10/10
Stayed 1 night in May 2024
Response from Jonathan on May 5, 2024
Thank you for the perfect score! So happy you enjoyed your stay

10/10 Excellent

Jasmine

Liked: Cleanliness
Clean
Stayed 3 nights in Apr 2024
Response from Jonathan on May 4, 2024
Thank you for the positive feedback! We're thrilled to hear that you found our facilities clean and satisfactory. We look forward to welcoming you back soon!

10/10 Excellent

Tonya

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in May 2024
Response from Jonathan on May 4, 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We look forward to welcoming you back soon!

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the cutest little hotel, and the staff were exceptional. I was there and although I did not request housekeeping services, they emptied my trash can, provided clean towels and even made my bed....and my day! And the Space Cowboy bar is casual and fun with good pours. Stayed for business and will definitely be back!
Stayed 4 nights in Apr 2024
Response from Jonathan on May 2, 2024
Thank you so much for your lovely review! We're thrilled to hear that you enjoyed your stay at our hotel and that our staff went above and beyond to make your experience exceptional. It's wonderful to know that even though you didn't request housekeeping services, we were able to anticipate your needs and ensure your comfort. We're glad you had a great time at Space Cowboy bar – casual and fun vibes with good pours are what we aim for! We look forward to welcoming you back on your next business trip. Until then, safe travels!

8/10 Good

victor

Traveled with group
Liked: Staff & service, property conditions & facilities
The staff went out of their way to make our stay pleasant and the pool looked clean. Because all of the doors to the rooms face outward, the hotel was pretty noisy. Breakfast was pretty limited.
Stayed 2 nights in Apr 2024
Response from Jonathan on May 2, 2024
It is awesome to hear how the staff went out of their way to make your stay pleasant. Hope to see you again.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay ! Would say that adding some upgrades like fridges would be nice but other wise , very clean and amazing stay . Was such a vibe
Stayed 2 nights in Apr 2024
Response from Jonathan on May 1, 2024
Thank you for the feedback! Glad to hear you enjoyed your stay. We'll definitely consider adding fridges for future upgrades.

10/10 Excellent

Antonio

Awesome place and amazing staff
Stayed 1 night in Apr 2024
Response from Jonathan on May 1, 2024
It sounds like you had a fantastic experience!! So happy to hear, hope to see you again.

2/10 Terrible

Muhammad

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Got stuck in their elevator for over an hour. No out of order signs and the emergency call button never worked… Property is also very dated
Stayed 3 nights in Apr 2024
Response from Jonathan on May 1, 2024
We apologize for your experience. Safety is our priority, and we take this matter seriously. We're investigating the elevator issue and ensuring proper signage and emergency protocols are in place. Thank you for bringing this to our attention.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jonathan on Apr 30, 2024
Thank you for the perfect score. We are so happy you enjoyed your stay!

8/10 Good

Brittany

Stayed 2 nights in Apr 2024
Response from Jonathan on May 20, 2024
Thank you for your review

8/10 Good

Keelijah

Stayed 2 nights in Apr 2024
Response from Jonathan on Apr 30, 2024
Thank you for staying with us! Have a safe trip and see you again soon.

4/10 Poor

Kate

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was hoping for higher quality in cleanliness and facilities. Poorly insulated doors with visible light peeling through, visibly dirty and lacking any in room extras. Things generally not in great shape (broken and dusty rolling rack to hang clothes on). That said, it is conveniently located between city segments and was no fuss for check in/out. Pool deck area was clean and well kept
Stayed 3 nights in Apr 2024
Response from Jonathan on Apr 25, 2024
Hello, I’m sorry to hear this. Thank you for letting us know we will definitely look into this and use it for training purposes.

6/10 Okay

Linda

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Jonathan on Apr 25, 2024
I apologize for your experience during your stay. Please feel welcome to contact me and share further details about what aspects you found unsatisfactory.

10/10 Excellent

Sylvia

Stayed 1 night in Apr 2024
Response from Jonathan - GM on May 12, 2024
Thank you for the perfect score.

8/10 Good

tina

Traveled with group
Liked: Cleanliness, staff & service
The bar wasnt opened on a monday. Literally the only day i had there. Wasnt near any food . Ot nothing offered on the property. Otherwise i luved the vibe. Super cool place. I would stay again.
Stayed 2 nights in Apr 2024
Response from Jonathan on Apr 18, 2024
We apologize for the inconvenience caused by the bar being closed on Monday during your visit. We understand this was disappointing, especially since it was the only day you were there. We appreciate your positive feedback on the vibe of our property and are glad you would stay again. We'll take your comments into consideration to enhance our services for future guests. Thank you for sharing your experience, and we look forward to welcoming you back for an even better stay next time.

4/10 Poor

Jeffrey, Katy

Stayed 1 night in Apr 2024
Response from Jonathan on Apr 17, 2024
Hello Jeffrey, I am sorry you didn’t enjoy your stay. Please reach out to me and let me know how we feel short. We strive to provide the best customer experience and want to learn what we can do better.

10/10 Excellent

Tercoya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean the front desk and bartender were friendly I was near lots of stores the pool area was so nice and beautifully lit.
Stayed 3 nights in Apr 2024
Response from Jonathan on Apr 15, 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us, from the clean room to our friendly staff at the front desk and bar. It's great that our location near stores was convenient for you, and we're delighted that you found the pool area beautifully lit and enjoyable. We look forward to welcoming you back for another fantastic stay in the future!

8/10 Good

Odett

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Jonathan on Apr 17, 2024
Thank you so much for staying with us. We are happy you enjoyed your visit. Hopefully next time we can turn that 4 into a 5.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud
Stayed 1 night in Apr 2024
Response from Jonathan on Apr 15, 2024
Thank you for your positive feedback! We're thrilled you enjoyed the event, despite the noise. We'll continue striving to ensure all guests have a great experience. We look forward to welcoming you back for future events!

10/10 Excellent

BRYANT, Houston

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jonathan on Apr 15, 2024
Thank you for the five stars! So happy you enjoyed your stay.

8/10 Good

Adelina

Traveled with partner
Liked: Cleanliness, staff & service
The staff are extremely helpful and very kind. But even with the renovation and new name, the old reputation (Astro Inn) of the location still lingers. It’s not the safest area so you have to stay alert. Despite that, it was a lovely and friendly place to stay.
Stayed 2 nights in Apr 2024
Response from Jonathan on Apr 15, 2024
We're delighted you found our staff helpful and kind. We take safety seriously and appreciate your awareness. We're glad you enjoyed your stay overall and hope to welcome you back soon. Thank you for your valuable feedback.

10/10 Excellent

Rony

Traveled with partner
Cute hotel, clean, has fridge and microwave. Quiet, with parking right outside the room. Great restaurants nearby! Will stay here again next time I’m in Houston.
Stayed 1 night in Apr 2024
Response from Jonathan on Apr 10, 2024
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay with us and found our hotel clean and convenient. We take pride in providing a comfortable and quiet environment for our guests, along with amenities like fridge and microwave for added convenience. It's fantastic that you appreciated the nearby dining options too. We look forward to welcoming you back next time you're in Houston. Please don't hesitate to reach out if there's anything else we can do to make your next stay even more enjoyable. Safe travels!

4/10 Poor

Ashley

It was ok
Stayed 4 nights in Jan 2024
Response from Jonathan on Apr 9, 2024
Hello Ashley, I’m not sure what happened during your stay back in January but rest assure we are making changes to help make everyone’s stay more enjoyable. As the new GM I want everyone to feel at home away from home.

6/10 Okay

Anita

Liked: Staff & service, amenities
This property needs to improve on its cleanliness standards. Seems my room was formerly occupied by a guest with a dog and the stench of the dog was all over the lounge chair and the hair was all over the floor - rooms should’ve been thoroughly cleaned and upholstery steam cleaned - heaven forbid if I was allergic!
Stayed 4 nights in Apr 2024
Response from Jonathan on Apr 9, 2024
We apologize for the inconvenience you experienced during your stay. Maintaining a clean and comfortable environment is a top priority for us, and we regret that we fell short on this occasion. Your feedback is invaluable, and we are addressing this issue with our housekeeping team to ensure thorough cleaning procedures are followed consistently. Thank you for bringing it to our attention.

6/10 Okay

Ramiro

Traveled with family
Liked: Amenities
Disliked: Cleanliness
TV didn’t work at all.
Stayed 1 night in Apr 2024
Response from Jonathan on Apr 8, 2024
We apologize for the inconvenience you experienced with the TV during your stay. Your feedback is valuable to us, and we will address this issue promptly to ensure it does not recur. We appreciate your understanding and hope to have the opportunity to host you again under better circumstances. Thank you for bringing this to our attention.

8/10 Good

Cathy

Traveled with partner
Liked: Cleanliness
Hotel was very cool, cool decor seating area was nice as well. Fairly centrally located, easy to get to downtown. Only complaint was breakfast, went down at 9:20 and nothing left, just some bread…I mentioned it to the front desk and got very little response.
Stayed 2 nights in Apr 2024
Response from Jonathan on Apr 6, 2024
Thank you for your feedback! We're glad you liked our cool decor and seating area, and that our location was convenient for your visit. We apologize for the breakfast experience you had and for the lack of response from our front desk. Your comments will help us improve our service. We hope to welcome you back for a better experience next time.

10/10 Excellent

Mark, Conroe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great value in a great location.
Stayed 1 night in Mar 2024
Response from Jonathan on Apr 3, 2024
We're delighted to hear that you found value in our establishment and enjoyed our prime location! Your satisfaction is our top priority, and we're glad we could provide you with a positive experience. Should you find yourself in the area again, we'd be honored to host you once more. Thank you for choosing us, and we look forward to welcoming you back soon!

8/10 Good

Opus One

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jonathan on Apr 3, 2024
Thank you for your review! We're thrilled to hear you had such a positive experience with us. If there's anything we can do to make your experience even better and earn that perfect 10/10 next time, please don't hesitate to let us know. We appreciate your support!

4/10 Poor

David

Hard to get any sleep noise from the freeway.
Stayed 1 night in Mar 2024
Response from Jonathan on Mar 29, 2024
We apologize for the inconvenience caused by the freeway noise disrupting your sleep. We understand how important a good night's rest is and will look into solutions to minimize the disturbance. Thank you for bringing this to our attention.

6/10 Okay

Alfredo

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Jonathan on Mar 27, 2024
Thank you for sharing your feedback with us. We appreciate your honesty and take all comments seriously as we continuously strive to improve. If there are specific areas where you feel we could have done better, we would love to hear from you so we can address them accordingly. Our goal is to ensure every guest has a positive experience, and we hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Luis

Stayed 4 nights in Mar 2024
Response from Jonathan on Apr 15, 2024
Thank you for your positive feedback! We're delighted you enjoyed our hotel. We strive to provide a unique and enjoyable experience. Your comments are appreciated, and we look forward to welcoming you back soon. If you have any suggestions for improvement, please let us know.

2/10 Terrible

Elise

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We found bed bugs in our bedroom after laying on the bed for 1 hour. Left the hotel immediately and asked for a refund that I am still waiting for…
Stayed 2 nights in Mar 2024
Response from Jonathan - GM on Mar 25, 2024
We sincerely apologize for the inconvenience you experienced during your stay. The presence of bed bugs is unacceptable, and we take immediate action to address such concerns. Rest assured, we have taken steps to rectify the situation and ensure the comfort and safety of our guests. Your satisfaction is our priority, and we appreciate your patience and understanding as we undergo an complete inspection of the room. If you have any further concerns, please don't hesitate to reach out to us directly.

10/10 Excellent

Dustin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is such a vibe! We loved the look of the place, the decor in the office/bar and the outside. Sadly our room didn’t have the retro stuff in it, but we really enjoyed our stay. Outside of the party, it was pretty quiet. They told us and invited us to their Spring Break party, and we thought it was cool. It was pretty loud but we didn’t mind and we were going to be gone for most of it anyway. We didn’t use room service but I’m sure they’re great. The bed was comfortable, we had a nice tv in our room and while you could tell it’s an old place it’s been renovated quite a bit. Definitely give this place a chance because it’s very reasonable and they even have continental breakfast. It’s a fun, unique place and was one of the best parts of our stay.
Stayed 2 nights in Mar 2024
Response from Jonathan on Mar 19, 2024
Thank you for vibing with us! We're thrilled you enjoyed our eclectic decor and appreciated the peaceful ambiance. While your room lacked retro charm, we're glad your stay was comfortable. Our Spring Break party was a hit, and we're delighted you found it cool. We hope to welcome you back soon!

10/10 Excellent

Daniel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute place with friendly staff and a fun nightlife
Stayed 1 night in Mar 2024
Response from Jonathan on Mar 19, 2024
We're thrilled you enjoyed our charming atmosphere and friendly team! Our vibrant nightlife aims to please. Thank you for choosing us, and we hope to welcome you back soon for more memorable moments.

6/10 Okay

Emma

Na
Stayed 1 night in Mar 2024
Response from Jonathan on Mar 18, 2024
I am so sorry you did not enjoy your stay. Please email me and let what we could have done better.