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Reviews of Hato Saigon Hotel & Rooftop

3.5 out of 5
Hato Saigon Hotel & Rooftop
115 - 117 Ton That Dam, Ben Nghe, Dist.1, Ho Chi Minh City, Ho Chi Minh

Reviews

8.4

Very Good

Rating 10 - Excellent. 14 out of 34 reviews" "
Rating 8 - Good. 12 out of 34 reviews" "
Rating 6 - Okay. 7 out of 34 reviews" "
Rating 4 - Poor. 1 out of 34 reviews" "
Rating 2 - Terrible. 0 out of 34 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable and the bathroom was newly updated. The walls could use a fresh coat of paint and the noise from the hallway was very loud. I was woken up in the middle of the night from some noise in the hallway. The staff was friendly but was not able to assist with getting a SIM card. I ended up going to a nearby hotel and they helped me there.
Stayed 2 nights in Apr 2024

8/10 Good

michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that it was walking distance to shopping and the city hall walking area. There are also some bars outside and a few street foods. The only thing we didnt like as much there is 1 elevator and it doesnt go all the way up, but its still good enough. We would stay again for Location and Staff Awesomeness.
Stayed 1 night in Mar 2024

8/10 Good

David

Liked: Staff & service
The surrounding area wasnt the fancy or spacious. Breakfast is limited and for only open 3 hrs. Alice who works at the buffet was great. All the employees were very nice.
Stayed 5 nights in Mar 2024

10/10 Excellent

MARIA ELENA JUNE LUTERO DE, Burbank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is walking distance to a lot of tourist attractions and access to food is great. The only negative drawback is, the access to taxi or private transport is very limited and inconvenient.
Stayed 5 nights in Mar 2024
Response from Amanda - Customer Service Manager on Mar 25, 2024
We're thrilled to receive your 5-star review! Thank you for choosing Hato Your positive experience is our greatest reward. Our team is dedicated to making every stay special, and we appreciate your recognition. Looking forward to serving you again.Warm regards,

8/10 Good

Peter

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice rooms and good breakfast. Staff were helpfull with our enquiries on were to go and what to see. Would recommend this hotel for your stay in Ho Chi Minh.
Stayed 3 nights in Mar 2024
Response from Amanda - Customer Service Manager on Mar 25, 2024
Thank you for choosing Hato Saigon Hotel & Rooftop! We're delighted to receive your HIGH-SCORE RATING. Your positive feedback is greatly appreciated, and we're thrilled to have contributed to your fantastic stay. We look forward to hosting you again soon!Warm regards,

10/10 Excellent

Ugur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location. Definitely a great value for how good it is. Staff was excellent!
Response from Amanda - Customer Service Manager on Mar 25, 2024
A big thank you for awarding us with a 5-star rating! We're overjoyed to hear you enjoyed your stay. Your kind words inspire us to continue delivering exceptional experiences. We can't wait to welcome you back.

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right on the street of the market with no name that has been here for generations. Close to everything in centre of HCMC. Rooms are not huge but are well designed. Bed super comfortable. AC works great for the 35 Celsius temperatures here! Very quiet for being in the heart of this bustling city. Staff were wonderful. Only little con was breakfast not the best for vegetarians but we didn’t starve! I would stay here again if ever in HCMC.
Stayed 4 nights in Mar 2024
Response from Amanda - Customer Service Manager on Mar 25, 2024
It was our pleasure to have you stay with us, and we do appreciate your feedback. We need our customers' valuable feedback to improve our service quality day after day.We commit that you will see our differences in service next time you visit.

8/10 Good

Khanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good basic hotel with modern amenities, modern bathroom. If you're after a nice modern place to sleep which is well priced this does the job.
Stayed 2 nights in Mar 2024
Response from Amanda on Mar 19, 2024
Thank you for choosing Hato Saigon Hotel & Rooftop! We're delighted to receive your HIGH-SCORE RATING. Your positive feedback is greatly appreciated, and we're thrilled to have contributed to your fantastic stay. We look forward to hosting you again soon!

8/10 Good

Dwight, Beavercreek

Stayed 3 nights in Feb 2024
Response from Amanda - Customer Service Manager on Mar 25, 2024
Thank you for your 4-star review. I'm curious to know if there's anything specific that didn't meet your expectations during your stay. Your feedback is invaluable as it helps us identify areas for improvement and ensure your next visit is nothing short of perfect. Appreciate your input and look forward to hearing more from you.Best Regard,

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is also excellent , I will recommend Hato Hotel to all my friends and relative . Thanks Hato Hotel staff and management .
Stayed 4 nights in Feb 2024
Response from Amanda on Mar 19, 2024
Wow, a 5-star rating from you has made our day! Thank you for your kind words and for choosing Hato Hotel. Your satisfaction is our priority, and we're excited to have exceeded your expectations. Come back soon for another wonderful experience.Warm regards

8/10 Good

Ann, Rotorua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I highly recommend Hato, with delicious breakfast in rooftop restaurant too the hustle and bustle of Ho Chi Min City, everything is within walking distance and it was no problem for staff to call us a cab if needed. Thank you to Ken for taking good care of us and making our stay very pleasant and welcoming. We will be back and the food market right at the door is the best. Eat out Vietnamese food just yum.
Stayed 10 nights in Jan 2024
Response from Amanda on Mar 19, 2024
Thank you for choosing Hato Saigon Hotel & Rooftop! We're delighted to receive your HIGH-SCORE RATING. Your positive feedback is greatly appreciated, and we're thrilled to have contributed to your fantastic stay. We look forward to hosting you again soon!

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you looking for the real Vietnam exposure then you need to stay here at the Hato Hotel. It’s in the middle of everything that’s Vietnam, from new to old. Do NOT be afraid, this city is very safe, the Vietnam people were some of the nice at, kindest people I’ve ever met.
Stayed 4 nights in Jan 2024
Response from Amanda Thắm on Jan 30, 2024
Dear Barbara,Thank you for choosing Hato Saigon Hotel & Rooftop! We're delighted to receive your 5-star rating. Your positive feedback is greatly appreciated, and we're thrilled to have contributed to your fantastic stay. We look forward to hosting you again soon!Best regards,

10/10 Excellent

Hang

Stayed 3 nights in Jan 2024
Response from Amanda on Mar 19, 2024
Wow, a 5-star rating from you has made our day! Thank you for your kind words and for choosing Hato Hotel. Your satisfaction is our priority, and we're excited to have exceeded your expectations. Come back soon for another wonderful experience.

10/10 Excellent

Rajesh

Stayed 1 night in Jan 2024
Response from Amanda Thắm on Jan 30, 2024
A big thank you for awarding us with a 5-star rating! We're overjoyed to hear you enjoyed your stay. Your kind words inspire us to continue delivering exceptional experiences. We can't wait to welcome you back.

10/10 Excellent

Caryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new boutique hotel in superb location
Opened 1 Jan 2024, this boutique hotel is brand new with ). decor and wood trimmings. Our triple sharing room is a tad small but enough to open two 28 inch luggages. The firm bed, fluffy pillows and linen, plush towels provided a very comfortable stay. The staff are young, very friendly and helpful though their command of English is weak. Ms Dewlyn Vu speaks the best English amongst the staff and provided excellent service, helping to book water puppet show tickets with good seats and Mekong Delta day trip. The owner and Ms Trang are on site everyday with improvement works being done everyday of our 1 week stay. Ms Trang speaks very good English and is very personable and receptive to feedback and has aspirations to provide 5 star service at Hato. Location is excellent, just 2 parallel streets from The Cafe Apartments and Nguyen Hue walking street. Michelin Anan restaurant is on the same stretch. Rice Field restaurant, Saigon Skydeck and the best rate money changer is 1 parallel street away on Ho Tung Mau. Plenty of cafes, restaurants and combinis within 5 to 10 mins walking distance. Note the hotel is fronted by street /wet markets on both sides of the lane. While taxis & rìde hailing Grab can stop in front of hotel, they cannot wait as will be obstructibg traffic. Else alight at the corner of the beginning of the street which is just 2 mins walk away. Breakfast is served on 9th floor aka rooftop which needs to climb 1 floor of steps as lift stops on 8th floor.
Stayed 6 nights in Jan 2024
Response from Amanda Thắm on Jan 11, 2024
We sincerely appreciate you for taking the precious time to give us praise and providing additional guidance for other customers. We are truly happy that you have awarded us an absolute high score and are satisfied with our staff and facilities. We feel honored to have had you during our initial opening period, and your valuable compliments have greatly contributed to our improvement in our work.

8/10 Good

RINKO

Traveled with group
Liked: Staff & service, amenities
想像していたよりは狭かったけど、内装がおしゃれで可愛かったです。 フロントのスタッフの方も対応が良かったです。
Stayed 2 nights in Mar 2024
Response from Amanda on Mar 19, 2024
Thank you for choosing Hato Saigon Hotel & Rooftop! We're delighted to receive your HIGH-SCORE RATING. Your positive feedback is greatly appreciated, and we're thrilled to have contributed to your fantastic stay. We look forward to hosting you again soon!

8/10 Good

AKIHITO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大変綺麗です
Stayed 3 nights in Mar 2024
Response from Amanda on Mar 19, 2024
Thank you for choosing Hato Saigon Hotel & Rooftop! We're delighted to receive your HIGH-SCORE RATING. Your positive feedback is greatly appreciated, and we're thrilled to have contributed to your fantastic stay. We look forward to hosting you again soon

10/10 Excellent

Thành Ð?t

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nestled in the heart of bustling Ho Chi Minh City, Hato Saigon hotel & rooftop is an urban oasis and stylish sanctuary from the moment you step inside its sleek, modern lobby. The minimalist yet opulent rooms envelop you in luxury, with plush mattresses and premium linens that ensure blissful slumber. Upgrade to the expansive Executive rooms for added space, upscale amenities, and sweeping floor-to-ceiling vistas of the scintillating Saigon skyline. But the shining star is undoubtedly the rooftop lounge and restaurant, where we soaked in mesmerizing 360 degree panoramas of the cityscape shimmering from sunrise to sunset. Sipping cocktails and nibbling on Xôi Xéo, a decadent Vietnamese street food, we were transfixed by the glittering views - the perfect backdrop for an atmospheric evening. Rise and shine to a lavish breakfast buffet filled with tropical fruits, local delicacies and made-to-order dishes - fuel for a day of exploring the city's abundance of attractions, strolling bustling markets, and immersing in rich culture. Throughout our stay, the thoughtful staff went above and beyond, offering warm hospitality and meticulous service with a smile. They gladly shared insider tips for experiencing the hidden gems only locals know. With gleaming new facilities, spotless luxury, and blissful tranquility, Hato Saigon has perfected sophisticated style in the heart of this dynamic city. It's easy to see why it's the top choice for discerning travelers seeking an urban escap
Stayed 1 night in Jan 2024
Response from Amanda on Mar 19, 2024
We're thrilled to receive your 5-star review! Thank you for choosing Hato Your positive experience is our greatest reward. Our team is dedicated to making every stay special, and we appreciate your recognition. Looking forward to serving you again.

6/10 Okay

Kawamura

Traveled with family
旅慣れた方にオススメ
一番の中にあるホテル。画像では分かりにくいですが、かなり狭い部屋。エアコンの風が枕元に直撃するので大変。室内清掃が8時過ぎに来てびっくり。朝食は最低限のメニューラインナップ ホテル前は露店が立ち並び、バイクや車が通りますが狭いため対向できずトラブルになる可能性大 スタッフは笑顔が素敵な人もいれば、無反応な方も 立地は高島屋にも近く便利 旅慣れた方にはオススメ 豪華なホテルが良い方は他を当たってね
Stayed 2 nights in Jan 2024
Response from Amanda on Mar 19, 2024
It was our pleasure to have you stay with us, and we do appreciate your feedback. We need our customers' valuable feedback to improve our service quality day after day.We sincerely apologize that the service at the hotel did not meet your expectations.We commit that you will see our differences in service next time you visit. Contact me so that we can stay connected.

6/10 Okay

Young-Chan

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
추천하기가 꺼려져요
호텔은 깨끗하였으나 차로에서 입구에 들어가기 불편하였고, 아침식사는 메뉴선택과 서비스 방법이 매우 불편하였음
Stayed 2 nights in Jan 2024
Response from Amanda Thắm on Jan 30, 2024
Dear Young-ChanIt was our pleasure to have you stay with us, and we do appreciate your feedback. We need our customers' valuable feedback to improve our service quality day after day.We commit that you will see our differences in service next time you visit. Contact me at sales@hatohotel.com so that we can stay connected.Warm regards,

6/10 Okay

Poul

Liked: Cleanliness, staff & service
God placering
Prisen og placeringen er perfekt. Værelserne er ok, men 4 stjerner. Det må være en fejl. Meget skrabet morgenmad, ingen pool og ingen gym, ja faktisk bare værelser. Så hvis man bare skal have en seng at sove i og ingen krav til morgenmad er det perfekt.
Stayed 1 night in Jan 2024
Response from Amanda Thắm on Jan 30, 2024
Dear PoulThank you for taking the time to share your feedback. We appreciate your positive comments about our location and pricing.We also acknowledge your observations about the room and amenities. We understand that our offerings may not have fully met your expectations, and we genuinely appreciate your input. We continuously strive to improve our services, and your insights are invaluable in this process.We regret any inconvenience caused by the limited breakfast options and the absence of a pool or gym. Your feedback will be shared with our team for further consideration.If your travels bring you back to the area, we hope to have the opportunity to welcome you again and provide an even better experience.Warm regards,