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Reviews of Best Western Plus Hinton Inn & Suites

2.5 out of 5
Best Western Plus Hinton Inn & Suites
340 Smith St, Hinton, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 573 out of 882 reviews" "
Rating 8 - Good. 217 out of 882 reviews" "
Rating 6 - Okay. 51 out of 882 reviews" "
Rating 4 - Poor. 23 out of 882 reviews" "
Rating 2 - Terrible. 18 out of 882 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Flordeliza

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service. Far from everything
Stayed 2 nights in May 2024

8/10 Good

Trista

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for what we needed
Stayed 1 night in May 2024

10/10 Excellent

Marcy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was awesome!
Stayed 1 night in May 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and comfortable
Stayed 1 night in May 2024

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 3 nights in May 2024

10/10 Excellent

Jackielou

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely workers. The place is neat. We payed worth it
Stayed 2 nights in May 2024

10/10 Excellent

Ganesh

Traveled with family
Best atmosphere and nice place to hang around.Highly recommended
Stayed 1 night in May 2024
Response from Jatin Kapur, General Manager. on May 9, 2024
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

4/10 Poor

Marie

Traveled with partner
Liked: Amenities
Bed was very uncomfortable and a very thin comforter also the pillows not the best . Probably won’t stay here again .
Stayed 1 night in Apr 2024
Response from Jatin Kapur on May 1, 2024
Dear Marie,I'm truly sorry to hear about your discomfort during your stay. Your feedback is invaluable to us, and we deeply regret that we fell short of your expectations in terms of bedding comfort. Please know that we take your comments seriously and will address them promptly to ensure a more enjoyable experience for our future guests. We appreciate you bringing this to our attention and hope you will consider giving us another chance to exceed your expectations in the future."

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet hotel
Stayed 1 night in Apr 2024
Response from Jatin Kapur, General Manager. on Apr 30, 2024
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Rey, Edmonton

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jatin Kapur, General Manager on Apr 18, 2024
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Allison

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities. Complimentary breakfast was excellent. Comfortable, clean and spacious.
Stayed 1 night in Mar 2024
Response from Jatin Kapur, General Manager on Apr 18, 2024
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

8/10 Good

Louis

Stayed 1 night in Mar 2024
Response from Jatin Kapur, General Manager on Apr 18, 2024
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
It was good. No issues except not a lot of gluten free options for breakfast.
Stayed 1 night in Mar 2024
Response from Jatin Kapur, General Manager on Apr 18, 2024
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Tabitha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was room at the inn.
Stayed 1 night in Mar 2024
Response from Jatin Kapur, General Manager on Apr 18, 2024
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

6/10 Okay

nicole

Liked: Staff & service
Disliked: Cleanliness
It was a hotel
Stayed 2 nights in Mar 2024
Response from Jatin Kapur, General Manager on Apr 18, 2024
Dear Guest Thank you for taking the time to write a review of your time you stayed with us at Best Western Plus Hinton Inn & Suites. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so helpful and the room was so spacious!
Stayed 1 night in Mar 2024
Response from Jatin Kapur, General Manager on Apr 18, 2024
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Christine

Stayed 2 nights in Feb 2024
Response from Jatin Kapur, General Manager on Apr 18, 2024
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Anastasiia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jatin Kapur, General Manager on Apr 18, 2024
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Vahid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay. Friendly and helpful staff. Room was excellent and super clean.
Stayed 1 night in Mar 2024
Response from Jatin Kapur, General Manager on Apr 18, 2024
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Onderia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Jatin Kapur, General Manager on Apr 18, 2024
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

6/10 Okay

Lindsay

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jatin Kapur, General Manager. on Apr 18, 2024
Dear Guest Thank you for taking the time to write a review of your time you stayed with us at Best Western Plus Hinton Inn & Suites. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Jassa

Stayed 1 night in Feb 2024
Response from Jatin Kapur, General Manager on Apr 18, 2024
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Deanne

Stayed 5 nights in Feb 2024

8/10 Good

Calvin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Not bad for the family
Good hotel for the family. Everything was clean. Only issue we had was the pillows were made of steel wool and iron.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Barret

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Karen

Stayed 1 night in Jan 2024

8/10 Good

Warren

Stayed 1 night in Jan 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
REALLY LIKE THE CLEANLINESS , STAFF AND FACILITIES , HOT TUB , POOL , WILL DEFINETELY STAY AGAIN
Stayed 2 nights in Dec 2023

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Angyue

Overall it’s OK, just the fan/AC in my room is VERY loud. I had a hard time falling into sleep.
Stayed 1 night in Sep 2023
Response from Jatin Kapur, General Manager on Dec 1, 2023
Dear Guest Thank you for taking the time to write a review of your time you stayed with us at Best Western Plus Hinton Inn & Suites. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

Daniel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The cleaning people was continuing to knock on door when we had a late checkout at 1
Stayed 1 night in Nov 2023
Response from JK on Nov 29, 2023
Dear Mr. Smith,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay with us. Guest satisfaction is our top priority, and we regret that we fell short of your expectations.We have thoroughly investigated the issues you raised, and we are taking immediate steps to address them. Your feedback is invaluable to us, as it helps us identify areas for improvement.We understand the importance of your concern for late checkout , and we are committed to ensuring that this does not happen again in the future. Rest assured, we have briefed our team on the matter to prevent a recurrence.Also I would like to request if you please tell the approximate time when request has been made . As on your reservation there was no note regarding late checkout. Please feel to email me at gm@bestwesternhinton.comBest regards,Jatin KapurGeneral ManagerBest Western Plus Hinton Inn & SuitesHinton

4/10 Poor

Corey

Stayed 1 night in Nov 2023

10/10 Excellent

Katherine

Stayed 3 nights in Nov 2023

10/10 Excellent

gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice new place
Stayed 1 night in Nov 2023
Response from Jatin Kapur General Manager Best Western Plus on Nov 15, 2023
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Hinton
Stayed one night for our trip in the mountains. About an hour from town of Jasper. Nice small town as well with all the services priced normally compared to Jasper. Nice amd clean hotel!
Stayed 1 night in Nov 2023
Response from Jatin Kapur General Manager Best Western Plus on Nov 15, 2023
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Raven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this for a friend who said it was spacious, clean and comfy and cozy. She slept great and left feeling ready for the rest of her road trip. Thanks BW!
Stayed 1 night in Nov 2023
Response from Jatin Kapur, General Manager on Dec 1, 2023
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

8/10 Good

Kristoffer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jatin Kapur, General Manager on Dec 1, 2023
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay Great Staff
Response from Jatin Kaput, General Manager on Nov 2, 2023
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

megan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff was awesome and accommodating. Free breakfast was surprisingly tasty too.
Stayed 2 nights in Oct 2023
Response from Jatin Kapur General Manager on Nov 2, 2023
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jatin Kapur General Manager on Nov 2, 2023
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Sallie Ann, Sechelt

Stayed 1 night in Oct 2023
Response from Jatin Kapur General Manager Best Western Plus on Nov 15, 2023
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.

8/10 Good

Bedananda

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Jatin Kapur, General Manager. on Oct 22, 2023
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Laurie, Grande Prairie

Liked: Cleanliness, staff & service, property conditions & facilities
Got in late and up early to leave, check in was good, room was nice and comfortable
Stayed 1 night in Oct 2023
Response from Jatin Kapur, General Manager. on Oct 22, 2023
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars
Stayed 2 nights in Oct 2023
Response from Jatin Kapur, General Manager. on Oct 22, 2023
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for the money
Stayed 1 night in Oct 2023
Response from Jatin Kapur, General Manager. on Oct 22, 2023
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Olga

Stayed 2 nights in Oct 2023
Response from Jatin Kapur, General Manager on Dec 1, 2023
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Shahzad

Stayed 1 night in Oct 2023
Response from Jatin Kapur, General Manager on Dec 1, 2023
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Yejin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the Staffs were very kind and friendly. We also got an upgrade room. We would definitely visit again.
Stayed 1 night in Oct 2023
Response from Jatin Kapur, General Manager. on Oct 22, 2023
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and Friendly
Stayed 2 nights in Oct 2023
Response from Jatin Kapur, General Manager on Oct 22, 2023
Dear Guest,Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.Thank you, we appreciate your loyalty to our brand.Sincerely,