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Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
6/10 Okay
richard
Traveled with family and small children
Apr 15, 2024
Liked: Cleanliness, staff & service, amenities
Nice size rooms
richard
Stayed 1 night in Apr 2024
Response from Best Western Premier on Apr 17, 2024
The hotel staff were very accommodating and friendly. Breakfast was served as advertised. My sister who stayed with me has a gluten allergy and there were no options for her at breakfast.
Linda
Stayed 1 night in Apr 2024
Response from Best Western Premier on Apr 17, 2024
3rd room was the charm
1st room smoke detector chirping nobody around to fix it
2nd room smelled musty
michael
Stayed 1 night in Apr 2024
Response from Khia on Apr 11, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
Response from Best Western Premier on Mar 26, 2024
Thank you for your review!
8/10 Good
Jesus
Mar 15, 2024
Liked: Cleanliness
The staff kept giving us a handicap room like they didn’t know the hotel rooms or did not care about handicap persons
Jesus
Stayed 2 nights in Mar 2024
Response from Best Western Premier on Mar 21, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 Excellent
Michael
Mar 15, 2024
Michael
Stayed 2 nights in Mar 2024
Response from Best Western Premier on Apr 17, 2024
Warning don’t plan on receiving the late checkout you were offered the option for without being disturbed by house keeping 3 times before normal check out time. We got stuck in a huge storm on the way in that added an extra 2 hours to our already long trip. The staff was friendly and accommodating when we called to let them know we would be arriving late. Housekeeping knocked on our door the first time a little before 10:00am. The second time around 11:00 telling us we needed to leave. We were told a late check out was noted and that housekeeping would be able to see it on their system. Either they cannot see it or do not look at it because again at 11:30 they told us we needed to leave. We had been told at check in we had until 12:00.
Samantha
Stayed 1 night in Mar 2024
Response from Best Western Premier on Mar 21, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Everything was great, but two pieces of feedback:
-my room smelled very artificially floral, almost like perfume had been sprayed excessively.
-I had four pillows, but all were very solid, woke up with neck and shoulder pain. Offering soft and firm pillows would be nice.
Jaden
Stayed 1 night in Feb 2024
Response from Best Western Premier on Feb 27, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Response from Best Western Premier on Feb 23, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Response from Best Western Premier on Feb 23, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Our stay was amazing! This hotel is minutes away from shopping, good restaurants and entertainment. The rooms are spacious, queen beds are comfy, the continental breakfast was good. Waffles, cereal, muffins, pastries, bagels, yogurt, fruit, sausage and eggs. I will definitely stay again.
Latonya
Stayed 1 night in Jan 2024
Response from Best Western Premier on Jan 28, 2024
An employee screamed at me for asking if they could check if our room was available for early check in and threatened to cancel my room 3 times. The manager said he would look at giving us an adjustment which didn’t happen. 3rd year staying here is probably the last.
Danielle
Stayed 2 nights in Jan 2024
Response from Best Western Premier on Jan 23, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
6/10 Okay
Mary
Jan 20, 2024
Liked: Staff & service
Disliked: Cleanliness
Mary
Stayed 2 nights in Jan 2024
Response from Best Western Premier on Jan 23, 2024
Great value, friendly staff and the facilities were in great shape.
Will stay here again when I’m in town.
Michael
Stayed 1 night in Jan 2024
Response from Best Western Premier on Jan 23, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
6/10 Okay
Samantha Beth
Traveled with family
Jan 4, 2024
Liked: Cleanliness, staff & service
This hotel is a fine place if you just need a place to sleep. The bathrooms could use some updating, if not just some maintenance. There was a half finished patch job over the air conditioner, and the inner curtains were designed not to close all the way which was an interesting choice.
Breakfast was fine but limited. We've stayed here in years past and it feels like the lobby has been kept up well but the rooms have neglected.
The house keeping did a good job and the rooms and beds were clean and comfortable enough.
The staff is friendly, welcoming, and helpful.
Samantha Beth
Stayed 3 nights in Dec 2023
Response from Best Western Premier on Jan 23, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
The website said the hotel had a bar and restaurant. They did not have either one. Furniture was falling apart. Rooms were dirty and carpet was torn in places. Checked out a day early because of the conditions
GREGORY
Stayed 3 nights in Dec 2023
Response from Best Western Premier on Jan 6, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
10/10 Excellent
Roderick
Dec 28, 2023
Roderick
Stayed 4 nights in Dec 2023
Response from Best Western Premier on Jan 6, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Was not clean. Mold, mold, mold. Frint dest staff did change our room without any trouble but it was only slightly better. Bed was comfy. Breakfast had hot and cold items.
Verified traveler
Stayed 1 night in Dec 2023
Response from Best Western Premier on Dec 28, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Response from Best Western Premier on Dec 23, 2023
Thank you for your review!
10/10 Excellent
john
Traveled with family
Dec 18, 2023
Liked: Property conditions & facilities
Clean hotel, great price and locatio
Clean rooms, great price, hot breakfast. Perfect place for an overnight stay on a holiday road trip. Highly recommended.
john
Stayed 1 night in Dec 2023
Response from Best Western Premier on Dec 19, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
8/10 Good
Stacy
Dec 17, 2023
Stacy
Stayed 1 night in Dec 2023
Response from Best Western Premier on Jan 23, 2024
The where stickers on the walls. Stained bed linen and blood stains on the air conditioner
Dana
Stayed 1 night in Dec 2023
Response from Best Western Premier on Dec 19, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Response from Best Western Premier on Dec 14, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
8/10 Good
John
Dec 11, 2023
Liked: Cleanliness, staff & service, room comfort
Good stay
We were there for three days and were comfortable. The room was clean and the service was nice.
Response from Best Western Premier on Dec 14, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Response from Best Western Premier on Dec 10, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 Excellent
Demara
Traveled with family
Dec 8, 2023
Liked: Amenities
Wonderful
Demara
Stayed 1 night in Dec 2023
Response from Best Western Premier on Dec 10, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.