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Rating 10 - Excellent. 659 out of 1040 reviews" "
10 - Excellent
659
Rating 8 - Good. 282 out of 1040 reviews" "
8 - Good
282
Rating 6 - Okay. 57 out of 1040 reviews" "
6 - Okay
57
Rating 4 - Poor. 26 out of 1040 reviews" "
4 - Poor
26
Rating 2 - Terrible. 16 out of 1040 reviews" "
2 - Terrible
16
9.4/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Petra
Traveled with partner
May 23, 2024
Liked: Cleanliness, amenities
Easy check in and check out. Clean lobby area, tidy modern room, convenient location to the town. Pleasant stay.
Petra
Stayed 1 night in May 2024
Response from Helen on May 24, 2024
Hi Petra,Thank you so much for your feedback, were glad you enjoyed your stay and hope to welcome you back again soon.
Lovely hotel very clean and staff very pleasant and friendly....location is excellent as it is only 5 minute walk to main bars and restaurants and shopping area.
Lyndsey
Stayed 1 night in May 2024
Response from General Manager on May 22, 2024
Hello Lyndsey, Thank you for your lovely feedback and I was delighted to read you had such a great stay and we all look forward to welcoming you back soon, Many thanks,James Thomlinson
Staff were very helpful and polite the room was smaller than expected but was comfortable, breakfast was included in our stay and was exceptional
Stephen
Stayed 1 night in May 2024
Response from General Manager on May 22, 2024
Hello Stephen, Great to see you had such an enjoyable stay and your kind comments are much appreciated and we all look forward to seeing you again soon,Best wishes, James Thomlinson
2/10 Terrible
Gina
May 18, 2024
Disliked: Staff & service
Gina
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Hello Gina, Sorry to see you didn't enjoy your stay and I hope we have the opportunity to put it right should you be returning to Harrogate, Kindest regards, James Thomlinson
Breakfast buffet was great - so much choice. Room was clean and spacious, with comfortable beds & all you could need. Good central location.
Pamela
Stayed 2 nights in May 2024
Response from CP Harrogate on May 13, 2024
Hi Pamela, thank you for taking the time to leaving review from your stay, we are so pleased that you enjoyed breakfast with us and our location was great for your visit, we hope to see you again soon
This is a fabulous hotel, in a great location, the rooms are clean and tidy, underground car park on site, think it's £12, per day but you can come and go as you please, the staff are both friendly and helpful, excellent breakfast included.
John
Stayed 3 nights in Apr 2024
Response from General Manager on May 1, 2024
Hello John,Delighted to read you had such an enjoyable stay with us recently and your fabulous feedback is much appreciated and we look forward to seeing you again soon.Kindest regards,James Thomlinson
Scaffolding around entrance was unattractive, and at no point during my 4 day stay, was any work done. Every time I went to the breakfast buffet, something had run out, and I had to wait. Over 3 breakfasts I estimate I waited 10 times for items. Also waited 40 mins for a vegetarian eggs benedict Therefore each breakfast took twice as long as it needed too.
Tony
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Hello Tony, Thank you for choosing to stay with us and I was pleased so see that scaffolding and busy breakfast didn't impact the enjoyment of your stay too much. Your feedback is very important to us and I hope we have the opportunity to better serve you in the future, Kindest regards, James Thomlinson
10/10 Excellent
Andrew
Traveled with family
Mar 17, 2024
Liked: Amenities
Very nice hotel - very good rooms & good facilities. The hotel is well located & within east walking distance of the centre of Harrogate.
Andrew
Stayed 1 night in Mar 2024
Response from Helen on Mar 18, 2024
Thank you for the lovely feedback, do come back and see us again soon
6/10 Okay
Andrew
Traveled with family
Mar 15, 2024
Liked: Cleanliness
Disliked: Staff & service
hotel was fine, centrally located in Harrogate , what let it down was the bar service and breakfast where staff clearly didnt have a clue what was going on, drinks were expensive and the breakfast was well below average.
Andrew
Stayed 1 night in Mar 2024
Response from Helen on Mar 18, 2024
Hi Andrew,Sorry you experienced a few issues during your stay, I've passed your feedback across to the operations team
8/10 Good
Paul
Traveled with partner
Mar 9, 2024
Liked: Amenities
Very much a business consumer hotel but clean and friendly
Paul
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 10, 2024
Hello Paul, Great to see you enjoyed your stay and we hope to welcome you back whenever you are next travelling to Harrogate, Kindest regards, James Thomlinson
Hello Kevin, Delighted to see you had such an enjoyable stay with us and we all look forward to welcoming you back soon, Kindest regards, James Thomlinson
I recently stayed at the Crowne Plaza in Harrogate, a hotel that I've never been to.
The underground car park was spacious and well lit. Reception staff were friendly and welcoming. Our room was clean, well appointed and the bed was huge and very comfortable.
The restaurant was well laid out, the menu had a wide choice. Special mention to Helen who works in the restaurant, she was very friendly, helpful and good humoured. The evening meal and breakfast were tasty and filling. The lounges were spacious and comfortable. We enjoyed our stay and wouldn't hesitate to return.
David
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Hello David, Thank you for your lovely comments and feedback and I was delighted to read you had such an excellent stay.Your kind words have been shared with the team and we all look forward to welcoming you back whenever you are next visiting Harrogate, Kindest regards, James Thomlinson
Stayed 3 days and overall good. Car park is an issue £12 per night and spaces are small. Breakfast was plenty and good. Room was very warm , even with heating off and -1 outside, opened the window and its noisy with kitchen extractor blasting away early hours. good location. Building work going on at the minute
KEITH
Stayed 3 nights in Feb 2024
Response from Helen on Feb 26, 2024
Hi Keith,So pleased you enjoyed your stay with us, and we hope to see you here again soon
A very pleasent stay,clean warm hotel,lovely well furnished room(plus an enourmous bed!)Staff very friendly,large car parking bays.Recommend this hotel for a stay.
Shaun
Stayed 2 nights in Feb 2024
Response from Helen on Feb 26, 2024
Hi Shaun, So pleased you enjoyed your stay with us, do come back and see us again soon
A nice hotel with good facilities but way to noisy, I honestly thought someone was in our bathroom
Nick
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Hello Nick, Thank you for your comments and feedback and sorry to hear the hotel was a little noisy for you but I'm pleased to see you liked the hotel itself.I hope we get the opportunity to welcome you back next time you are in Harrogate, Kindest regards, James Thomlinson
Hello Jayne, Great to see you had such a enjoyable stay and we hope to welcome you back very soon, Many thanks,James Thomlinson
8/10 Good
Wendy
Traveled with family
Feb 21, 2024
Liked: Cleanliness, staff & service
Harrogate Crown Plaza
Enjoyed the hotel as always as very clean and staff very friendly.
Breakfast is very good and excellent choice of food and drink.
Wendy
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Hello Wendy, Thank you for your lovely feedback and I was delighted that you had such an enjoyable stay and we all look forward to welcoming you back soon, Kindest regards, James Thomlinson
Very good deal for city centre . Staff friendly nice room
Barry
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Hello Barry,Delighted to see you had such a great stay with us recently and we all look forward to welcoming you back soon, Best wishes, James Thomlinson
Hello Simon, Great to see you had such an enjoyable stay with us recently and we all look forward to welcoming you back very soon, Kindest regards,James Thomlinson
Good location, no mention of building/ scaffolding works prior to booking, receptionist a bit blunt and not very welcoming/informative
Chris
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Hello Chris, Thank you for choosing to stay with us recently and I was pleased to read overall you had an enjoyable experience and your comments and feedback are very important to us.Thank you once again, Kindest regards, James Thomlinson
Great hotel. Nice and clean. Room was nice, very large bed and with fantastic veiws.
Staff were so friendly and helpful.
Would definitely come back.
Janine
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Hello Janine, Thank you for your great comments and feedback, especially regarding the friendly and helpful team, they are much appreciated.We all look forward to welcoming you back whenever you are next visiting Harrogate, Many thanks,James Thomlinson
Great stay! Pleasant staff gorgeous breakfast and very clean! Will definitely return
Laura
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Hello Laura, Thank you for your lovely comments and I was delighted to read you had such a pleasant stay and we hope to welcome you back very soon, Kindest regards, James Thomlinson
8/10 Good
Simon
Feb 15, 2024
Liked: Cleanliness, staff & service, amenities
Lovely hotel overall only disappointing bit was the bar had fun out of most draft beers
Simon
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 16, 2024
Hello Simon, Thank you for your lovely comments following your recent stay although sorry we ran out of some draft beers.Hopefully we can welcome you back soon and everything will be back in stock.Many thanks, James Thomlinson
Only down side is banging doors early in the morning when business people are leaving for work
Soft closing doors be most welcome for people staying as a leisure break
David
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 16, 2024
Hello David, Thank you staying with us and I was pleased to see overall you had an enjoyable stay although I was sorry to read you were disturbed by opening and closing doors in the morning.Thank you for bringing this to my attention and I hope we have the opportunity of welcoming you back whenever you are next staying in Harrogate, Kindest regards, James Thomlinson
Smart helpful staff. Great location for Harrogate town. Clean tidy room, all the amenities you require. Actually joined to the conference centre so tip hotel if you are attending an event
Rayner
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Hello Rayner, Thank you for your lovely feedback and its great to see you had such a comfortable and enjoyable stay and we all hope to welcome you back very soon, Best wishes, James Thomlinson
8/10 Good
Helena
Business traveler
Feb 12, 2024
Liked: Cleanliness, staff & service, room comfort
Helena
Stayed 5 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Hello Helena, Great to see you had such an enjoyable stay and we all look forward to welcoming you back whenever you are next passing through Harrogate, Kindest regards, James Thomlinson
Lovely hotel, good location, comfortable room and pretty good gym for a hotel. Reception staff not great but hotel itself is lovely
Victoria
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Hello Victoria, Delighted to read you had such a comfortable and enjoyable stay and we hope to welcome you back whenever you are next visiting Harrogate, Kindest regards, James Thomlinson