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Reviews of Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort

5 out of 5
Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort
End of Belair Road, Long Bay, Harrismith

Reviews

7.8

Good

Rating 10 - Excellent. 68 out of 136 reviews" "
Rating 8 - Good. 23 out of 136 reviews" "
Rating 6 - Okay. 19 out of 136 reviews" "
Rating 4 - Poor. 13 out of 136 reviews" "
Rating 2 - Terrible. 13 out of 136 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Breauna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with delicious food options and great customer service.
Stayed 3 nights in Mar 2024

10/10 Excellent

Melanie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a brand new resort, so there are some edges that need to be ironed out for sure. But the staff, rooms, service and property is amazing and will no doubt be a prime destination once the grand opening happens. It is in a somewhat remote location, about 20-30 mins from the big tourist spots. The food has its ups and downs, but nothing was outright bad, just average at worst. Rooms are beautiful and there are plenty of spots to lounge and take in the views of the ocean. The pools are gorgeous, the drinks are great and the staff is friendly, fun and helpful. If you mainly want to eat and drink and relax in a pretty place and meet other travelers, this is the one. If you wish to go and explore and plan a bunch of excursions, maybe look for a place closer to the action.
Stayed 7 nights in May 2024

2/10 Terrible

Vickram

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We did not have any water to shower and flush the toilets at 2 am in the morning and I called the front desk for almost 1 hr and no answer we had to catch a flight so we couldn’t shower and use the wash room had to use bottle water to brush our teeth when we was checking out the person told us they have a water problem and they still charge us almost 500 usd per night without any compensation I definitely will never recommend that place.
Stayed 1 night in May 2024

10/10 Excellent

Sewram

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our couple days at the hotel! Will definitely recommend people to go we will definitely go again
Stayed 2 nights in May 2024

10/10 Excellent

Janelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures do no justice!! This place is BEAUTIFUL, MODERN AND CLEAN! 100/10 experience !
Stayed 4 nights in May 2024

6/10 Okay

Holly

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel, but while we were there it was low occupancy but they managed to miss cleaning our room for one day. Upon arrival our room had to be recleaned as the floor was dirty. Staff at the pool and bar were very friendly and attentive.
Stayed 4 nights in May 2024

10/10 Excellent

Deoraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Donelle

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This resort has a great ambience. Aesthetically pleasing. Upon arrival it was Ghost Town. They said there was not much action on the resort because they had a big group leave and they were bouncing back from it. Which is fine, but block people from booking until you are fully prepared to run the resort so that it doesn’t disrupt the full experience. The resort was quiet and far from everything. A taxi somewhere tourists friendly is very expensive could run you about 80 to 100 USD there and back. Hotel barely has shuttles to accommodate guests. I will never be returning due to the inconvenience and lack of accommodations. We were only there for 4 nights and at least 3 of the nights we have been complaining about our card being charged multiple times. In total about $1000 USD. This was such a big inconvenience because our money was held up on our travel card due to multiple charges. being on vacation with no funds terrible. No empathy resolving this. One of the managers spoke about the issue being an anomaly and more interested in the business aspect of addressing the situation rather than tending to our needs as the guests being affected. It was a slap in the face telling us that they will give us $150 as a sign of goodwill. Our funds were returned the next day after returning home but they should have been more accommodating. We were not able to stay and discuss any further about the situation because this solution was told to us minutes before our departure to the airport,
Stayed 4 nights in May 2024

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 3 nights in Apr 2024

2/10 Terrible

Neena

Traveled with partner
Disliked: Cleanliness, amenities
Worst experience. Would not recommend this property. Whilst it looks great. Our experience was misleading. The hygiene, cleanliness and service awful! Ruined out trip. We checked out early because it was that poor. Looks beautiful the resort however the hotel ruined out experience.
Stayed 10 nights in Mar 2024

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly.
Stayed 3 nights in Mar 2024

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All property is new and excellet condition! around the hotel all is nice
Stayed 3 nights in Apr 2024

10/10 Excellent

Franck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.Amazing
Stayed 3 nights in Apr 2024

2/10 Terrible

Allen

Traveled with family
Disliked: Property conditions & facilities
Overall terrible experience. Staff extremely rude and not helpful. Property is only 8 months old and run down. Beach / access is dangerous. Construction and cleaning being done at the property past midnight. I’ve never been so disappointed. I was really let down here.
Stayed 4 nights in Apr 2024

10/10 Excellent

Keilan

Stayed 4 nights in Apr 2024

6/10 Okay

Ashley

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very pretty resort and beach. Staff minimally helpful. No food variety and lack of options. Went a whole day without water on the resort with no care or help.
Stayed 6 nights in Mar 2024

2/10 Terrible

Pratish P

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Dina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely ocean view, not overbooked, clean, good service although slow at times (island time is in effect). Very slippery around pool areas though, some lady slipped and fell - broke her leg while we were there. New resort - specialty restaurants serve lobster and fillet mignon.
Stayed 7 nights in Mar 2024

10/10 Excellent

Paulette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice brand new property. Food and entertainment was good for an all inclusive. Would recommend and stay again.
Stayed 5 nights in Feb 2024

6/10 Okay

Joe

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property was nice but the service is real slow
Stayed 6 nights in Mar 2024

6/10 Okay

Tonimarie

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing resort but still very new and not equipped with knowledgeable and experienced staff. They are only occupying a small amount of guests until the entire place is up and running. Many amenities are closed due to ongoing construction. House keeping barely came and also took hours to receive service when we called for fresh towels. Also the beach isn’t open to swim.. hopefully it gets better with time
Stayed 5 nights in Mar 2024

6/10 Okay

Nicholas

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
Property design and layout was nice and everything was easy to access. The pool deck tiles are extremely slippery when wet which is an accident waiting to happen. Service from staff was very inconsistent in some areas extremely nice and helpful others area it was very average Food & Beverage was very good generally and dining area and food display areas very clean. Common areas and room needs some work as it relates to cleanliness and upkeep.
Stayed 2 nights in Mar 2024

8/10 Good

Ada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and amenities. Beach is beautiful to walk and view but not really for swimming. The swimming pools make up for that. Really enjoyed our stay at this new resort.
Stayed 5 nights in Mar 2024

10/10 Excellent

Levander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Pinakin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful
Stayed 3 nights in Mar 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
HIGHLY RECOMMENDED.. ALOT OF SARGASSUM on the BEACH THOUGH.. Besides that it’s a great place
Stayed 3 nights in Mar 2024

2/10 Terrible

Charlie

Disliked: Staff & service, property conditions & facilities
No beach ! Sargasm everywhere flies and bugs spread all over
Stayed 3 nights in Mar 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

6/10 Okay

Christian

Disliked: Cleanliness, staff & service
Not good
Stayed 4 nights in Mar 2024

6/10 Okay

Alexa

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! Staff was very friendly and helpful. Food was great - good variety. The only negative was the location. There was nothing around the property. Every time you wanted to go to town, you had to take transportation @$125 per trip for 2 people. Inspite of that, we can't wait to go back!!
Stayed 7 nights in Mar 2024

4/10 Poor

Mario, hasbrouck hts

Stayed 4 nights in Mar 2024

8/10 Good

Marc

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Javon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breezy location
Stayed 2 nights in Mar 2024

8/10 Good

Inderia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly opened in late 2023, Sam Lords Castle is a great, modern all-inclusive stay for the whole family. The food was good, surprisingly even their buffet!
Stayed 2 nights in Mar 2024

2/10 Terrible

Michael, Scotts Valley

Business traveler
Liked: Cleanliness
Disliked: Staff & service
This is another walled in compound where you don’t experience ANY of the island. Moreover, the service is “spotty” AT BEST. Had to make 10-12 phone calls just to get a cab out of there. About 1/2 the workers appear to hate their jobs. Reminds me a bit of a similar experience in Tahiti. Personally, I would stay away from this place. Would not return. Not clear on Barbados. Liked Bridgetown - more authentic. But, this place, is just another walled in compound plopped down on a Caribean island where half the workers HATE their jobs - and if definitely affects the experience. We did have some wonderful service from many - but we also had some terrible service. The phones don’t seem to work well - rings and rings and no one answers. It was one of the weirdest most disappointing trips of my life - and I have been to 60 plus conutries.
Stayed 1 night in Mar 2024

4/10 Poor

Catharine Anna, Newmarket

Traveled with family and small children
Liked: Cleanliness, staff & service
beautiful setting and grounds. check in was delayed - i had reserved 3 rooms, for 5 adults and one infant. hotel only had 1 room on their reservation. checkin was delayed about 40 minutes. i also requested, several times, on my initial reservation and followup emails with the hotel before arrival, for a crib for the infant. after numerous requests when we finally got our rooms, the crib arrived at about 7 pm. myself and 2 of my family became very, very ill with what appeared to be food poisoning, it lasted from monday evening until checkout on Thursday - and continued until we got home thursday evening. we ate mostly at the buffet - the temp control of the food needs to be monitored. the power went out many, many times during the day - with little or no explanation the hotel is beautiful and new, in a beautiful location and obviously still going through adjustments. Pools are beautiful and service staff very attentive at the pools. the vacation was not as good as expected.
Stayed 5 nights in Mar 2024

8/10 Good

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This property is still relatively new -- it is sparkling, but some of the staff and services are still a work in process. The facilities are great, with a private beach and several pools. The rooms and views are lovely. The biggest disappointment concerns food -- the general buffet food is just okay, and the one restaurant is difficult to get into (understaffed) and the food is not superior consistent with the price of the resort. Entertainment is local and amateurish. There is no shopping on premise or nearby.
Stayed 3 nights in Mar 2024

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new buildings. Big rooms with comfortable beds, great shower. Food was very high quality. The filet mignon was high end quality.. However there are two main resterants and one pool eating area so a big lack of specialty variety. The air conditioning does not work well enough. They have high end soaps, shampoos, and lotions but the cheapest possible toilet paper with only one trash can in the large room. Cleaning staff often forget to replenish consumables without being reminded. Sometimes they mop the floor with a dirty mop leaving a film on the tile floor. But things are just starting up and are improving with time. Most staff are very pleasant and try hard to please I'm guessing that a year from now the minor issues will be mostly solved and people will flock to this place and prices will be much higher.
Stayed 11 nights in Mar 2024

8/10 Good

Jocelyn

Stayed 9 nights in Mar 2024

4/10 Poor

Jeffrey Richard

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The staff is friendly and mean well. However, it seems many of them could use more training/experience. Replenishment of drinks in our room and even just turndown service of changing out towels and bedding seemed to be lacking. The food was below average in selection and quality. Many of the amenities are not yet completed as of construction (spa, gym) and there wasn’t much to do on the resort. There are time periods like 4:00pm-6:00pm when food is unavailable, and room service is an added charge. Restaurants took a long time to receive food and drink orders.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mekitta

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Adel

Traveled with family
Liked: Cleanliness
Beautiful new hotel and amazing location and a great beach. Very poor / non- existent management . Took over 4 hours to check in, room service is very very poor (asked for 2 towels and never got them, asked room to be refreshed and didn’t happen). No gym, no ATM, no spa, no gift shop, no airport shuttle, not even a shaving kit. Food is ok but very limited choices and almost the same every day and only one A La Carte restaurant in operation and one other grill that has a fixed menu of 3 options. Seems very poorly managed and even though staff are very polite and caring they lack training and oversight/ guidance. Somewhat disappointing as it’s been 6 months since they opened and these basic things should have been ironed out by now. Hopefully another 6 months and if management read the feedbacks things will start to improve. Will go to the Crane resort next time.
Stayed 4 nights in Mar 2024

6/10 Okay

Alexandra

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Disappointed, never come again. There are many things that need to be improved, poor food, few alternatives, staff very indiferent., not friendly.,beach dirty. The only think that I liked was the room.

2/10 Terrible

Danielle

Liked: Cleanliness
Disliked: Staff & service, amenities
This was possibly one of my worst experiences at a hotel in a long time and I am an avid traveler. I chose the hotel because of the high ratings, the element of being new which I associate with cleanliness. Since I booked through Expedia, I was not aware that the spa was not open until I made several attempts to contact the property through Expedia and they were non-responsive so I went to their website. The website stated the disclaimer and immediate disappointment since my main reasons for staying there was because it was new and had a spa onsite. I had to place an international call in the middle of the night to reach the night auditor, who despite his attempts to be helpful, really wasn't able to assist with any of my requests. Upon my arrival, I knew it was going to be a tumultuous stay and was turned off by the nonchalant attitude of the reception team. No one offered a welcome drink or even water. For a minimum of $450 a night, you could offer people water! So many things went wrong but the highlights for me was the limited room service options and the website for the room service menu states there is a $25 service charge for certain items.IT'S AN ALL-INCLUSIVE HOTEL!! The buffet which was the only restaurant I could get into was ridiculous. The food was subpar and lacked Caribbean influenced foods.It took me 15 minutes to get tea one morning. I extended my stay an extra night, not out of want but need and the staff opened my door and started coming in!No one told them
Stayed 2 nights in Feb 2024

10/10 Excellent

Luke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Design and service
Stayed 4 nights in Mar 2024

2/10 Terrible

Scott

Disliked: Staff & service
Property was beautiful. Dining was limited to say the best and service of employees was very hit and miss. They were either very nice and helpful, or rude and put out.
Stayed 7 nights in Mar 2024

4/10 Poor

willy

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
So overall I rate this resort a 2/5. Let’s start with the good. This resort was beautiful, inside and out. The ocean view room option was breathtaking. The staff was friendly and polite. What I did not like about this resort is that the food was awful. I know resort food isn’t always going to be top notch but the food at this place is gross. Another one of my concerns is that this resort had no gym or spa service available. Prior to booking my stay I called and asked the receptionist if everything was fully functional. She lied and said yes but this was not the case. Last but not least this hotel is really far away from everything( beaches, excursions, night life, etc.) if you are not renting a car be prepared to spend anywhere from $20-$100 one way for taxi service. I would not recommend this resort. Overpriced.