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Pan Pacific Hanoi

5.0 star property
Luxury lakefront hotel, walk to West Lake

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Pan Pacific Hanoi

Front of property - evening/night
2 bars/lounges, lobby lounge, rooftop bar
Outdoor banquet area
Deluxe Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes
2 bars/lounges, lobby lounge, rooftop bar
Reviews
8.8

Excellent

Popular amenities

  • Pool
  • Breakfast available
  • Spa
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
The price is $101
$115 total
includes taxes & fees
May 29 - May 30

Explore the area

Map
1 Thanh Nien Road, Ba Dinh District, Hanoi
  • Popular LocationWest Lake1 min walk
  • Popular LocationHo Chi Minh Mausoleum2 min drive
  • Popular LocationHoan Kiem Lake4 min drive
  • AirportHanoi (HAN-Noi Bai Intl.)31 min drive
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Room options

View all photos for Premier Room Lake View, 1 King Bed

View from room

Premier Room Lake View, 1 King Bed

9.6/10 Exceptional

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 377 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

View from room

Studio Suite, 1 King Bed

9.3/10 Wonderful

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 430 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Twin Beds

8.1/10 Very Good

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 377 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

View from room

Club Room, 1 King Bed

9.7/10 Exceptional

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

9.4/10 Wonderful

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Club, 2 Twin Beds

Pacific Club, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Pacific Club, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite

Minibar, in-room safe, desk, blackout drapes

Premier Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Minibar, in-room safe, desk, blackout drapes

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

Similar properties

Property amenity
InterContinental Hanoi Westlake, an IHG Hotel
Pool
Spa
Kids pool
Parking included
9.0 out of 10, Wonderful, (1005)
The price is $126
$142 total
includes taxes & fees
Jun 16 - Jun 17
InterContinental Hanoi Westlake, an IHG Hotel

About the neighborhood

Hanoi

Located on a lake, Pan Pacific Hanoi is in Ba Dinh, a neighborhood in Hanoi. Ho Chi Minh Mausoleum and O Quan Chuong are notable landmarks, and the area's natural beauty can be seen at West Lake and Hoan Kiem Lake. Looking to enjoy an event or a game while in town? See what's going on at My Dinh National Stadium.
Visit our Hanoi travel guideOpens in a new window

What's nearby

  • West Lake - 1 min walk
  • Ho Chi Minh Mausoleum - 2 min drive
  • Dong Xuan Market - 2 min drive
  • Hanoi Old Town Night Market - 4 min drive
  • Hoan Kiem Lake - 4 min drive

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Ga Co Loa Station - 15 min drive
  • Noi Bai Intl. Airport (HAN) - 32 min drive

Restaurants

  • Bảo Oanh - Cafe & Kem Dừa - 2 min walk
  • Moichi Pancakes - 2 min walk
  • Summit Lounge at Sofitel Plaza Hanoi - 1 min walk
  • Sofitel Plaza Hotel - 1 min walk
  • Bánh Tôm Hồ Tây - 1 min walk

About this property

Pan Pacific Hanoi

Luxury family-friendly hotel near West Lake
Located close to Ho Chi Minh Mausoleum and Dong Xuan Market, Pan Pacific Hanoi provides a rooftop terrace, shopping on site, and a coffee shop/cafe. Indulge in a body scrub, a massage, and a body wrap at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. In addition to a hair salon and a library, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool with sun loungers
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • Supervised childcare (surcharge), massage treatment rooms, and free newspapers
  • Guest reviews give top marks for the helpful staff
Room features
All 273 rooms offer comforts such as 24-hour room service and air conditioning, as well as perks like late night room service and free WiFi.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with cable channels
  • Free infant beds, daily housekeeping, and electrical adapters/chargers

Languages

Chinese (Mandarin), English, French, German, Japanese, Korean, Malay, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 for adults and USD 10 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ming
  • Pacifica
  • Song Hong Bar
  • Summit Lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (13,143 square feet of space)

Outdoors

  • Barbecue grill
  • On a lake
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 20 floors
  • Ballroom
  • Biodegradable drinking straws available
  • Built in 1998
  • Designated smoking areas
  • No plastic drinking straws

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
  • Airport shuttle fee: USD 75 per vehicle (one way)
  • Rollaway bed fee: USD 50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sofitel Hanoi Plaza
Sofitel Hotel Hanoi Plaza
Pan Pacific Hanoi Hotel
Accor Plaza Hanoi
Hanoi Sofitel
Sofitel Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi

Frequently asked questions

Does Pan Pacific Hanoi have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Pan Pacific Hanoi?

As of May 26, 2024, prices found for a 1-night stay for 2 adults at Pan Pacific Hanoi on May 29, 2024 start from $101.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pan Pacific Hanoi pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pan Pacific Hanoi?

Self parking and valet parking are free at this property.

What time is check-in at Pan Pacific Hanoi?

Check-in begins at 2 PM. Late check-in is available during limited hours.

What time is check-out at Pan Pacific Hanoi?

Check-out is at noon.

Does Pan Pacific Hanoi provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 75 per vehicle applies.

Where is Pan Pacific Hanoi located?

This family-friendly Hanoi hotel is located in the historical district, within 1 mi (2 km) of West Lake, Ho Chi Minh Mausoleum, and Dong Xuan Market. O Quan Chuong and Hanoi Old Town Night Market are also within 2 mi (3 km). Hanoi Long Bien Station is 23 minutes by foot.

Reviews

8.8

Excellent

Rating 10 - Excellent. 458 out of 849 reviews" "
Rating 8 - Good. 295 out of 849 reviews" "
Rating 6 - Okay. 65 out of 849 reviews" "
Rating 4 - Poor. 21 out of 849 reviews" "
Rating 2 - Terrible. 10 out of 849 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kamaljit

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

8/10 Good

Ma, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful! I highly recommend this property!
Stayed 7 nights in Mar 2024

10/10 Excellent

Cynthia, American Canyon

Traveled with family
Very nice property.
Stayed 1 night in Mar 2024

10/10 Excellent

Ifechukwu Pious, Desa Park City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is extremely neat and beautiful. The only issue is that it's abit far from old quarter.
Stayed 2 nights in Mar 2024

8/10 Good

Fabrizio

Traveled with partner
Liked: Cleanliness
Staff not always friendly, property dated, need renewal
Stayed 2 nights in Feb 2024

10/10 Excellent

MANH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Jan 2024

6/10 Okay

Maryna

Traveled with group
Liked: Staff & service, room comfort
I stayed at this hotel twice this year, first tine experience was good second time I wasn’t happy. There were some black hair on my bathtub when I checked in. Duvet cover had a hole, shower faucet was not attached to the wall property. I also went for a massage with a friend at the hotel and both of us were not happy with the way the massage was done, it wasn’t professional, the day before in old town for half price we got a better quality massage. I rate this hotel 4 star.
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer services, within walking distances to places and facilities clean.
Stayed 1 night in Dec 2023

8/10 Good

Marcia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Trung, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were polite and professional. The area is a short distance from a lot of attraction. We enjoyed our quiet and private stay there
Stayed 1 night in Sep 2023

8/10 Good

ITO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Aug 2023

8/10 Good

Mainul

Liked: Cleanliness, staff & service, property conditions & facilities
Price reasonable good break fast
Stayed 4 nights in Aug 2023

10/10 Excellent

Ryan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally helpful my stomach wasnt feeling so great and they gave us a free late check out which really was so nice. The property is amazing, the spa is lovely and all facilities are kept to a high standard of excellence
Stayed 3 nights in Aug 2023

10/10 Excellent

Lisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Jimi Sauw-Yoeng

Stayed 6 nights in Jun 2023

6/10 Okay

Edmound

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2023

10/10 Excellent

Chad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful when I needed to rebook my reservation. The area is nice to walk around with several local places to eat.
Stayed 3 nights in Mar 2023

8/10 Good

Mini

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel and good amenities. Great breakfast. It is a bit far from sight-seeing. Best if you want quiet spot outside city center. Rooms very nice but warm, hard to control AC. Next time I would stay closer to center.
Stayed 3 nights in Mar 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable, amazing staff, great spa and gym with excellent yoga and pilates classes. My only mention is that it's a bit noisy - the rooms not very sound proof.
Stayed 7 nights in Feb 2023

10/10 Excellent

Kery Lashawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful and clean! The rooms were spacious and the bathroom and shower were very nice! Staff were friendly as well.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased that we booked a club room as it meant we had all day access to the Pacific Club Lounge including helpful and friendly staff, and refreshments including breakfast, afternoon tea and evening meal.
Stayed 1 night in Feb 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Dorthe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the Pan Pacific 3 times within the past 2 weeks and will definitely be back. It is a beautiful modern hotel with wonderful facilities and staff. The gym & pool area is fantastic. The front desk manager Brian does an outstanding job, his friendly & professional demeanor will make any guest feel welcome. Thank you Brian.
Stayed 1 night in Jan 2023

10/10 Excellent

Paul, Brentwood Bay

Stayed 1 night in Jan 2023

General hotel information

Check-In Time
2:00 PM
Check-Out Time
12:00 PM
Star Rating
5.0
Address
1 Thanh Nien Road, Ba Dinh District, Hanoi