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Reviews of Sono Belle Gyeongju

3.5 out of 5
Sono Belle Gyeongju
402-12, Bomun-ro, Gyeongju, North Gyeongsang

Reviews

8.2

Very Good

Rating 10 - Excellent. 182 out of 493 reviews" "
Rating 8 - Good. 196 out of 493 reviews" "
Rating 6 - Okay. 73 out of 493 reviews" "
Rating 4 - Poor. 28 out of 493 reviews" "
Rating 2 - Terrible. 14 out of 493 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jaeyeong, Montgomery

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff
Stayed 1 night in Jan 2024

4/10 Poor

Jaeyi

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Not so recommend due to the staff and service
Stayed 2 nights in Jul 2023
Response from SONO Hotels & Resorts on Aug 28, 2023
Dear Anupam Jaeyi,Thank you for sharing this valuable feedback, It is certainly disappointing to hear that your expectations were not met when it comes to our hotel service.Your feedback is appreciated, and will be taken onboard by our team.Thank you once again, and I hope that we may have the chance to see you return in the future.With kind regards,SONO Hotels & Resorts

6/10 Okay

Hyun, Beaverton

Traveled with family
Liked: Staff & service
호텔 내부는 오래되어 업그레이드가 필요합니다. 조식 부페는 만족스러웠습니다.
Stayed 1 night in May 2023
Response from SONO Hotels & Resorts on Jun 21, 2023
안녕하세요, 고객님,소중한 추억을 저희 소노벨 경주와 함께해주셔서 대단히 감사합니다.머무는 동안 즐거운 추억 가득하셨길 바라며, 다음 기회에 다시 뵙길 기원합니다.감사합니다.SONO Hotels & Resorts

6/10 Okay

Min

Traveled with family
Liked: Cleanliness
Disliked: Amenities
- There were no bath towels. - The temperature controller was not working at all, so we slept with open window all night.
Stayed 1 night in Apr 2023
Response from SONO Hotels & Resorts on Apr 20, 2023
Greetings from SONO HOTELS & RESORTS! GyeongjuThank you for your interest in Sonobell Gyeongju, and we are very sorry for the inconvenience caused to your room.We will strive to provide better service by passing your valuable time to the department in charge.thank youSono Hotels & Resorts

8/10 Good

Hwi

Traveled with family
Liked: Cleanliness, amenities
great location, but needs to be modernized. Furniture is a bit old.
Stayed 2 nights in Apr 2023
Response from SONO Hotels & Resorts on Apr 20, 2023
Greetings from SONO HOTELS & RESORTS! GyeongjuThank you for your recent stay with us and for the feedback. Your positive impression and the review regarding your stay is very rewarding for us. We will be making continuous efforts in order to provide a better service upon your next visit.Thank you again for your visit at SONO HOTELS & RESORTS and we will look forward to welcoming you back in the future Thank you.SONO HOTELS & RESORTS

2/10 Terrible

Alan

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Average cleaness
Stayed 1 night in May 2022

8/10 Good

Sorae

Stayed 1 night in May 2022

6/10 Okay

Seung Hwan

Business traveler
Stayed 1 night in Apr 2022

10/10 Excellent

Christian

Stayed 1 night in Mar 2022

6/10 Okay

Hongbae

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2021

6/10 Okay

Cheor

Traveled with family
Disliked: Property conditions & facilities
need renovation!
Property was old and never updated.
Stayed 2 nights in Jul 2020

8/10 Good

Tanner

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not worth the money.
Our stay was nice, it was a spacious room and we even had a separate room with floor sleeping for the kids, with its own doors and everything. The lake view was stunning and we enjoyed a beautiful sunset and night lights. The hotel is situated in a great area, interiors of common areas are luxurious and they had a fun virtual playroom which we enjoyed. The restaurant Viento had delicious food although the buffet was closed; disappointing but understandable due to Covid-19. My complaint is with the pool. We paid an extra $100 for the family to go to the pool, however, the outside pool area was completely shut down and drained. There aren’t that many slides or play areas inside for the kids, so $100 seems steep. I’ve been to water parks that offered way more than that for the same price. Additionally, there’s no discount for being a hotel guest. So if you pay so much for the hotel room, and the pool is not exclusive to guests (anyone can come to the hotel and use it), AND the outside pool is closed, why are you charging so much? Next time, I would pay less and go to the Gyeongju water park. Tldr: The hotel is expensive for what it provides.
Stayed 1 night in Jun 2020

6/10 Okay

Simon

Business traveler
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Oct 2019

8/10 Good

A.R.T

Traveled with family
Liked: Staff & service, property conditions & facilities
Good location. Friendly staff. Family oriented destination resort for kids - pool, water park. Kids running through the halls, riding the elevators up and down. Well stocked kitchen for preparing meals and eating in. The shower stall leaked or drained out and into the main bathroom, soaking the polished tile floor. The two 14"X24" towels that they provide are barely suitable for hand towels.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
It’s ok for the price. Gyeongju is a beautiful city
Stayed 1 night in Jul 2019

4/10 Poor

LJL, Los Gatos CA

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
This property is billed as a "resort". Not much going on here and it's a 10-15 min cab ride back to town. Area is kind of run down and dead. Hard to find a restaurant near that is of higher end quality. Also they only house keep every other day and the only towels they have are hand towels! Place was clean, price was good but hard to even find a cup of coffee in the morning! Clearly set up for low cost Asian tour bus types.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

jpark, korea

Liked: Staff & service
Disliked: Room comfort
too noises at night
The room condition is not bad, but there is too noises from next room at night.
Stayed 1 night in Apr 2018

6/10 Okay

Jeong Ah

Liked: Cleanliness
Good place to revisit. Better for kids and family. Only one big descrapancy was The site says Family room has four beds but two floor-mats and two single beds.
Stayed 2 nights in May 2017

8/10 Good

JOONSOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness
Decent stay with lake view
We stayed 2 nights there with 2 kids.they asked for extra around $CAD15 for Lakeview room, although the hotel was half empty at that time. The room was decent with a queen bed and ondol room. There were only 4 tiny tiny towels for the entire room. Bedding was kind of clean but I could not say it was of decent quality. There was kitchen with full size fridge, rice cooker, lots of dishes and utensil. The fridge was very loud in the night, loud enough to wake me in the night. There were shops, arcade and restaurant in the building kids sometimes enjoyed checking things out there. There was absolutely no Internet access in the room, free or paid, or wired or wireless. I think the whole building is not Internet ready, accept at the 1st floor lobby. I was not really happy for this. Overall a decent place with a few things for improvement.

6/10 Okay

Verified traveler

Disliked: Staff & service
Nickle and Dime
This hotel will nickle and dime you. Charges for everything even for extra towels.

8/10 Good

Stephen, Camp Humphreys, Korea

Liked: Cleanliness, property conditions & facilities
Rreasonably priced resort hotel for family!
We enjoyed Aqua World. Nice that the outdoor pools/Jacuzzis are heated. A bit pricey even with resort discount (35% off) at $20/$24 (kids/adults). They charge for the pool towel (cannot bring towel from room) and use of chairs/tables. Concierge desk was excellent (good English skills). Access to city history tours excellent (pick up outside the hotel) - however only in Hangul. Traditional Korean room & size (Family Room consisted of one queen bed for adults and room for kids with "comforters" for floor padding). We would stay again if traveling to Gyeongju.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

6/10 Okay

Verified traveler

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

j lyman, chicago

Liked: Cleanliness
Disliked: Staff & service, room comfort
not good for business traveler. It is a family resort. no towels etc. poor taxi service et.

8/10 Good

erica, Australia

Liked: Cleanliness, room comfort
good family holiday spot
Resort was old and dated but had everything we needed. Seperated 2 rooms with bathroom was convenient. Good location. Charged for enter Pool and sauna even extra towels!

8/10 Good

Bernard, United States

Liked: Cleanliness, property conditions & facilities, room comfort
We had a great time.
My family and I went there to visit the amusement parks over a long weekend. We picked this hotel because it had a water park inside the hotel but we didn't know there was a separate charge per day. (About $25/person each day). The rooms are extended stay so bring your own food. There was a refrigerator, rice cooker, two burner stove, dishes, and sink. Bring towels as well, they only provided hand towels. I say all that to improve your stay because that's we will do when we go back. Everyone in my family had a great time. The amenities were great and we really enjoyed the surrounding area.

8/10 Good

JASON, Indonesia

Liked: Cleanliness, property conditions & facilities
Best location for tour
Fringe service such as new towel change was not provided for free. I need to pay additional clean towel after 5 towel change even though I stayed 3 nights, which is not reasonable at all. Suite room was too small so only 4 people maximum. Other than this, overall impression was good.

10/10 Excellent

maria, surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
friendly staff ,large lobby, have lagguage room at lobby

8/10 Good

Sara, U.S.A.

Liked: Staff & service, property conditions & facilities, room comfort
Great family-friendly resort
The resort is very large and perfectly located overlooking the lake. The entire resort is very kid and family-friendly, with a water park located on-site and multiple arcades, karaoke rooms, etc. One thing to note though: it is an apartment/condo style resort, so there aren't some of the usual hotel style amenities, such as in-room wifi, daily turndown service, and large "Western style" bath towels. However, the service and amenities were otherwise impeccable.
Response from Admin on Jul 1, 2015
Thank you for using the pronoun resort. Korea as a service to customers as the best resort we will impress. Said it will be considered by taking part actively. We ask a lot of attention. Thank you.

10/10 Excellent

Don, Pyeongtaek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Location!
Travelled to meet family for a ceremony in Gyeongju and our four families fit very nicely into two condominium suites -- six children and nne adults! The kids had a great time with a nice waterpark on the ground level and a Baskins Robbins in the hotel. There was a well equipped grocery mart on the lower level to fulfil any missing items for dinner. A nice walk around the lake where other hotels were situated made the overnight stay very pleasant.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view in this season
Clean, big room with beautiful room

8/10 Good

MI SOOK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
청송소노벨 1박 후 경주소노벨에 1박함.청송에 비해 매우 오래된 객실이라는 느낌이 남. 객실에서의 뷰, 산책길이 매우 좋았음
Stayed 1 night in Apr 2024

8/10 Good

MIKYUNG

Traveled with family
위치 좋음 벚꽃시즌 추천 낡은시설 침구 낡음
Stayed 1 night in Apr 2024

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

jin seon

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

8/10 Good

MYUNGSOON

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Heelim

Stayed 1 night in Dec 2023

6/10 Okay

Won Chul

Traveled with family
Liked: Room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jae Won

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Younsoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

SEUNG OH

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

현정

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

영진

Stayed 1 night in May 2023

10/10 Excellent

Mee Jeong

Stayed 2 nights in May 2023