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Reviews of Sotel Inn Guangzhou Wenyi Branch

3 out of 5
Sotel Inn Guangzhou Wenyi Branch
Tianhui Commercial Building, 69, Yongbian Road, Tangxia Ershe, Zhongshan, Guangzhou, Guangdong

Reviews

6.0
Rating 10 - Excellent. 1 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 1 out of 4 reviews" "
Rating 2 - Terrible. 1 out of 4 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Tateana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
First of all Hotels.com is horrible all away down to the managers. No one “emailed “ me that the hotel canceled my reservation and that I would be paying out if pocket upon arrival. Not to mention the none of the staff at the hotel spoke English and the representative that I called to call the hotel didn’t speak Chinese. I spoke with several do people including a manager couldn’t really assist. I’m disappointed and disgusted with both parties
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Very average
Apart from two hotel staff who were willing to help me find things in a place I knew nothing of, the whole stay was pretty average. I had to get my room (which smelled like wet dog) key re-established every night because my door wouldn't open, I had no hot water on the final day of my stay, and the breakfast was 2 minute noodles with a few extra things. There isn't much around the area either. There is a Walmart next door and a few fast food places. A few little streets close by with some good food but apart from that it is not a place suited to anyone who cannot speak the language.
Stayed 8 nights in Apr 2018

10/10 Excellent

TSAICHING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
前台服務親切優質
前台服務親切優質，客房清潔與佈置很不錯，我與同事的整體都很滿意，下次出差也會願意再次入住。
Stayed 3 nights in May 2018

8/10 Good

Gary, hongkong

Liked: Cleanliness, staff & service
價格便宜
Reasonable price, but not so many restaurants nearby, ten minutes walk to MTR station. Lightning in room is not enough
Stayed 1 night in Apr 2018