Indoor pool, open 7:00 AM to 10:30 PM, sun loungers

Reviews of Intercontinental Dongguan, an IHG Hotel

3.5 out of 5
Intercontinental Dongguan, an IHG Hotel
T4 Guo Mao Center, No.1 East Hong Fu Road, Dongguan, Guangdong

Reviews

9.4

Exceptional

Rating 10 - Excellent. 38 out of 48 reviews" "
Rating 8 - Good. 6 out of 48 reviews" "
Rating 6 - Okay. 2 out of 48 reviews" "
Rating 4 - Poor. 1 out of 48 reviews" "
Rating 2 - Terrible. 1 out of 48 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Min

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from 酒店总经理闵成勇先生 on Jan 22, 2024
尊敬的宾客,感谢选择东莞洲际酒店,并抽出时间分享您的入住体验。我们会不断努力,为您提供“洲”道体验,缔造精彩“洲际人生”。我们期待你再次光临东莞洲际酒店!

10/10 Excellent

Joel, katonah

Stayed 1 night in Dec 2023
Response from 酒店总经理闵成勇先生 on Jan 10, 2024
亲爱的Joel,非常感谢您入住东莞洲际酒店,十分荣幸收获您的好评和称赞。的好评是我们前行的动力,酒店将不断提高服务质量,带给您更多欣喜体验。再次感谢您对东莞洲际酒店的厚爱,我们期待着您的再次入住!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Oct 2023
Response from Hotel General Manager Steven Min on Nov 6, 2023
Dear Miguel, Warm greetings from InterContinental Dongguan! We are pleased to hear that you had enjoyed your stay in hotel, thank you for your appreciation. Look forward to welcoming you back to the hotel in the not too distant future. Best regards,

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from 酒店总经理闵成勇先生 on Nov 1, 2023
尊敬的宾客,您好!非常感谢您对东莞洲际酒店如此的青睐和喜爱!您的支持与厚爱鼓励我们不断前行,再次感谢您的莅临,期待您的再次到来。

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel and nice vibe with aesthetic rooms and comfortable beds. Gym, spa, sauna,pool. The construction in the area can get loud but such is a locale with a strong economic growth.
Stayed 6 nights in Sep 2023
Response from Hotel General Manager Steven Min on Oct 8, 2023
Dear Joseph, thanks for choosing InterContinental Dongguan. We are glad that you have had a great experience at the hotel. All of us sincerely looking forward to you next stay ,wish you have a wonderful day.

10/10 Excellent

Bone

Stayed 1 night in Sep 2023
Response from 酒店总经理闵成勇先生 on Oct 19, 2023
尊敬的宾客,您好!非常感谢您对东莞洲际酒店如此的青睐和喜爱!前进的脚步永不停歇,为了您的信赖,我们将更加坚持不懈酒店一直希望会用自己的贴心和暖心,成为您心中的那个家外之家,期盼您的下次回家!

10/10 Excellent

Bone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff, location and food is best around. Great environment always.
Stayed 1 night in Sep 2023
Response from Hotel General Manager Steven Min on Sep 26, 2023
Dear Bone, welcome to InterContinental Dongguan, thank you for your recognition of the staff, location, food and environment.We do our best to provide our guests with high-quality service, dining, and environment, and we only hope that you can have a satisfactory experience here.We sincerely look forward to your next visit and wish you a pleasant day.

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff service was relentlessly positive, almost too attentive. The breakfast was world class! The laundry was quite expensive. I shall return.
Stayed 7 nights in Aug 2023
Response from Hotel General Manager Steven Min on Sep 12, 2023
Dear Charles, welcome to InterContinental Dongguan, we are so happy you have a great stay at the hotel.Thank you for your recognition, we are very surprised by your love for our service and breakfast. All hotel staff sincerely look forward to your arrival again.

10/10 Excellent

Bone

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is a premium hotel, Nina the manager at the front desk goes above and beyond with exceptional service. She is very generous and professional, the hotel is stunning and together with great service as Nina provided it raises the level from 5 star to 6. Prime hotel and service.
Stayed 3 nights in May 2023
Response from Hotel General Manager Steven Min on May 30, 2023
Dear Guest, thanks for choosing to stay at InterContinental Donggun. We are honored to receive your satisfactory evaluation of Nina services. We strive to provide high-quality service to every customer, and your satisfaction is the greatest recognition for the hotel.Look forward your next vist and wish you have a good day.

10/10 Excellent

Bone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY CLEAN, GREAT BREAKFAST AND FANTASTIC ROOMS LOCATIONS.
Stayed 2 nights in Apr 2023
Response from Esther on Apr 13, 2023
Dear Guest, Warm greetings from InterContinental Dongguan!We are delighted that you had such a pleasant experience at Intercontinental Dongguan. We are pleased to hear that you had enjoyed your stay in hotel, thank you again for your appreciation, and all of your affirmation to our hotel is the greatest encouragement to us. Look forward to welcoming you back to the hotel in the not too distant future,Best regard.

10/10 Excellent

jeremy

Stayed 1 night in Oct 2021
Response from 酒店总经理刘佳源先生 on Oct 27, 2021
尊敬的客人,您好,感谢选择东莞洲际酒店,并给予我们满分评价。酒店设计融合东莞“可园”设计元素,并融合莞香、莞草等东莞非物质文化遗产,打造“岭南精致”,彩丰楼中餐厅将地道粤菜作为主打料理,提供融合东莞文化和历史特色的纯正味道,以期让您体验到“知行东莞”的乐趣。诚挚期盼您的再次入住。

10/10 Excellent

Iris

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Nice and friendly staff, great location next to a big shopping mall
Stayed 1 night in Sep 2021
Response from Lau Kah Guan,General Manager on Oct 27, 2021
Dear Guest, thank you for staying at InterContinental Dongguan. We delighted to learn that you had a most enjoyable stay and appreciate your compliments. Our team will maintain our services so as to enhance your stay experience. We look forward to welcome you again soon!

10/10 Excellent

Vernon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this hotel, excellent staff,awesome food. Overall i was very impressed & will stay again next time im in Donguan.
Stayed 1 night in May 2021

10/10 Excellent

KAM HUNG JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from 酒店总经理闵成勇先生 on Feb 19, 2024
亲爱的客人,感谢您对我们的支持与厚爱,为了您的信赖我们会一直努力,希望我们的热情服务让您感受到家一般的温馨舒适,也希望此次舒适的入住体验能够成为您再次下榻的理由,诚挚期待您的下次光临!

10/10 Excellent

CHUN KEUNG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
很好
Stayed 2 nights in Jan 2024
Response from 酒店总经理闵成勇先生 on Feb 7, 2024
尊敬的宾客,非常感谢您对我们酒店的好评,看到您对酒店服务如此认可,我们非常开心。我们始终秉承“宾客至上”的服务理念,努力做到让每一位顾客满意。能得到您的鼓励,我们感到万分荣幸,期待在不久的将来可以再次为您服务,为您创造更美好的回忆。真诚的希望我们能够成为您在东莞的入住首选,诚挚的期待您的再次光临!

8/10 Good

MI RAN

Stayed 1 night in Jan 2024
Response from 酒店总经理闵成勇先生 on Jan 29, 2024
尊敬的宾客,非常感谢您选择下榻东莞洲际酒店!感谢您对我们酒店的支持,我们始终相信好的口碑一定是从客人最真诚的满意度推荐出去的,同时我们很荣幸能为您提供最优质及多元化的服务。非常欢迎您无论出差或是旅行选择我们酒店!真诚期待您的再次光临,祝您出行愉快,工作顺利!

10/10 Excellent

JS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from 酒店总经理闵成勇先生 on Jan 16, 2024
尊敬的宾客,非常感谢您对我们酒店的好评,我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定,期待再次光临,祝旅途愉快!

10/10 Excellent

choi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店服務好,早餐好味,房間廁所及浴室用了磨沙玻璃,不太方便
Stayed 2 nights in Jan 2024
Response from 酒店总经理闵成勇先生 on Jan 10, 2024
尊敬的choi,感谢入住东莞洲际酒店,并分享此次入住体验。感谢您对酒店服务、早餐的认可。您的好评是我们前行的动力,酒店将不断提高服务质量,带给您更多欣喜体验。再次感谢您对东莞洲际酒店的厚爱,我们期待着您的再次入住!

10/10 Excellent

JAE KWANG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2023
Response from 酒店总经理闵成勇先生 on Jan 10, 2024
尊敬的JAE KWANG,非常感谢您对东莞洲际酒店的好评和喜爱!我们将再接再励,致力于为您提供优质完善的客房设施和“洲”道服务,让您拥有舒适愉悦的入住体验。再次感谢您的莅临,我们真诚期待您下次继续入住东莞洲际酒店。

10/10 Excellent

MengJuan

Stayed 1 night in Dec 2023
Response from 酒店总经理闵成勇先生 on Jan 5, 2024
尊敬的宾客,感谢选择东莞洲际酒店,并抽出时间分享您的入住体验。您的好评是我们前行的动力,酒店将不断提高服务质量,带给您更多欣喜体验。再次感谢您对东莞洲际酒店的厚爱,我们期待着您的再次入住!

4/10 Poor

Kai Ling

Stayed 1 night in Dec 2023
Response from 酒店总经理闵成勇先生 on Dec 12, 2023
尊敬的宾客,感谢您选择莅临东莞洲际酒店,非常遗憾此次入住未能带给您十分满意的体验。我们非常重视宾客的宝贵意见,这将帮助我们不断改善并提高品质,如您在入住期间遇到任何问题我们都十分欢迎您随时与我们反馈,我们将努力改善竭尽全力为您提供尽善尽美的服务。再次感谢您的到来,祝您生活愉快。

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bekvämt och elegant
Rent och trevligt hotell med livemusik i baren på kvällarna. Bra frukost och hjälpsam personal. Saknar dock lite bättre utomhusserveringar. Gym, spa och pool är bra.
Stayed 7 nights in Nov 2023
Response from Hotel General Manager Steven Min on Dec 7, 2023
Dear Daniel, Warm greetings from InterContinental Dongguan!We are pleased to hear that you had enjoyed your stay in hotel, thank you again for your appreciation, and all of your affirmation to our hotel is the greatest encouragement to us. Look forward to welcoming you back to the hotel in the not too distant future. Best regards,

10/10 Excellent

CHUN KEUNG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Friendly and helpful staff
Stayed 1 night in Nov 2023
Response from Hotel General Manager Steven Min on Nov 15, 2023
Dear CHUN KEUNG,welcome to InterContinental Dongguan, thanks for you reconigtion of the hotel location and staff service, we are so happy you have a great experience at the hotel. Thanks for your comming again, we look forward for your next stay. Wish you have a nice day.

6/10 Okay

KIN TUI

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
早餐食品太差。大堂服務員很好、我們有事需要幫忙、他們都很樂意幫助。
Stayed 1 night in Oct 2023
Response from 酒店总经理闵成勇先生 on Nov 1, 2023
尊敬的宾客,感谢您选择入住东莞洲际酒店,非常遗憾此次入住未能带给您十分满意的体验,对此我们深感抱歉。关于您反馈的早餐出品问题我们已经向餐饮团队反馈并会积极改善。同时也十分感谢您对大堂服务员的认可。再次感谢您的到来,期待在不久的将来能再次与您相遇。

6/10 Okay

Dip Yung Susan

Liked: Staff & service
Room lighting is not good. No hanging facilities for clothes and towels in bathroom
Stayed 2 nights in Oct 2023
Response from Hotel General Manager Steven Min on Nov 1, 2023
Dear Dip Yung Susan, welcome to the Intercontinental Dongguan Hotel. We are sorry did not provide you with a very satisfactory experience during this stay. Thank you very much for your feedback, we will try our best to change.All of us sincerely looking forward to you next stay ,wish you have a

10/10 Excellent

Hee Young

Stayed 2 nights in Sep 2023
Response from 酒店总经理闵成勇先生 on Sep 28, 2023
尊敬的Hee Young,欢迎光临东莞洲际酒店,非常高兴获得您的十分满意评价,很荣幸酒店的热情服务及员工的用心为您带去了美好的入住体验,谢谢您的认可,再次感谢您对东莞洲际酒店的喜爱与支持,诚挚地期待您的再次莅临!

8/10 Good

Szuyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from 酒店总经理闵成勇先生 on Sep 18, 2023
尊敬的Szuyi,您好!非常感谢您选择入住东莞洲际酒店,我们倍感欣喜及愉悦能收获您的满意好评及喜爱,向您表以由衷的感谢!我们秉承洲际酒店集团打造客人杰出的挚爱酒店的愿景,用心贴心做好各项服务工作,带给每一位下榻至酒店的贵宾以“洲道”服务,期望您在酒店能体会到“知行东莞”的乐趣!再次感谢您对东莞洲际酒店的喜爱与支持,诚挚地期待您的再次莅临!

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fina rum, rent och tryggt med bra läge vi Doungguan Boulevard och DG mall som granne. Bodde på 19e våningen och hade Executive lounge, där kan du äta frukost, lunch och enklare middag. Alkohol serveras dock bara under middagen mellan 18-20. För mig var det inte värt det då jag mellan var på hotellet de tiderna.
Stayed 7 nights in Aug 2023
Response from Hotel General Manager Steven Min on Aug 21, 2023
Dear Daniel, welcome to InterContinental Dongguan!We are delighted that you had such a pleasant experience at Intercontinental Dongguan.Thank you for your appreciation, and all of your affirmation to our hotel is the greatest encouragement to us. Look forward to welcoming you back to the hotel in the not too distant future. Best regards,

2/10 Terrible

KATE

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa is cheating. Don’t go there. The staff didn’t tell me the extra price for the hip in the room. The staff only asked me “Do you want to massage the hip?” and didn’t tell me that I needed to pay. When I checked the bill, it’s RMB2,208, not RMB1,092.
Stayed 1 night in Jul 2023
Response from Hotel General Manager Steven Min on Jul 31, 2023
Dear Kate, welcome to the Intercontinental Dongguan Hotel. We apologize for not providing you with a very satisfactory experience during this stay. Thank you very much for your feedback. SPA will strengthen various service details in the future to provide guests with a better experience.Thank you again for coming and wish you have a pleasant journey.

10/10 Excellent

Jenny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
incomparable
The best experience of Inter Continental so far in all aspects, especially in service attitude and room cleanliness. I’d say it’s even much better the one in Seoul Inter Continental Grand Seoul Parma’s.
Stayed 4 nights in Jun 2023
Response from Hotel General Manager Steven Min on Jun 14, 2023
Dear Jenny, welcome to Dongguan. Thank you very much for choosing to stay at the Intercontinental Dongguan Hotel. We are delighted to have brought you a satisfactory experience and an unforgettable journey. Thank you for your recognition of the service attitude and room cleanliness. Looking forward to your next stay, wish you have a wonderful day.

10/10 Excellent

Jonathan

Stayed 1 night in May 2023
Response from 酒店总经理闵成勇先生 on Jun 5, 2023
尊敬的Jonathan,感谢您选择入住东莞洲际酒店,非常高兴收获您的满意评价,得到您的认可是我们最大的荣幸,同时也给我们巨大的动力,让我们在今后的服务中不断提升、不断创新,期待您的再次光临,我们将竭诚为您服务。

10/10 Excellent

Jonathan

Stayed 1 night in Apr 2023
Response from 酒店总经理闵成勇先生 on Apr 27, 2023
亲爱的Jonathan,感谢您选择入住东莞洲际酒店,万分信息您此次入住有十分满意的体验,这是对我们的极大认可,我们会延续一如既往的好品质和更加完善的服务,来谢谢您的支持与厚爱,期待您的再次光临,祝您开心的度过每一天!

8/10 Good

Kin Wai

Stayed 1 night in Apr 2023
Response from 酒店总经理闵成勇先生 on Apr 18, 2023
尊敬的宾客,非常感谢您对东莞洲际酒店的好评和喜爱!我们很高兴看见您对酒店员工和服务的称赞。我们会不断努力,为您提供“洲”道体验,缔造精彩“洲际人生”。期待您的再次光临,期待再次选择入住东莞洲际酒店!

8/10 Good

Lung Tan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Esther on Apr 13, 2023
尊敬的客人,您好!非常感谢您选择入住东莞洲际酒店,我们倍感欣喜及愉悦能收获您的满意好评及喜爱,向您表以由衷的感谢!我们秉承洲际酒店集团打造客人杰出的挚爱酒店的愿景,用心贴心做好各项服务工作,带给每一位下榻至酒店的贵宾以“洲道”服务,期望您在酒店能体会到“知行东莞”的乐趣,开启您的现代化奢华旅程,缔造您的洲际精彩人生!再次感谢您对东莞洲际酒店的喜爱与支持,诚挚地期待您的再次莅临!

10/10 Excellent

CHUN KEUNG

Stayed 2 nights in Feb 2023
Response from 东莞洲际酒店 on Mar 6, 2023
尊敬的客人,您好!非常感谢您选择入住东莞洲际酒店,我们倍感欣喜及愉悦能收获您的满意好评及喜爱,向您表以由衷的感谢!我们秉承洲际酒店集团打造客人杰出的挚爱酒店的愿景,用心贴心做好各项服务工作,带给每一位下榻至酒店的贵宾以“洲道”服务,期望您在酒店能体会到“知行东莞”的乐趣,开启您的现代化奢华旅程,缔造您的洲际精彩人生!再次感谢您对东莞洲际酒店的喜爱与支持,诚挚地期待您的再次莅临!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好
房間整潔, 自助早餐食物選擇多
Stayed 1 night in Feb 2023
Response from InterContinental Dongguan on Feb 17, 2023
尊敬的客人,您好!非常感謝您選擇入住東莞洲際酒店,感謝您對房間幹淨整潔及自助早餐食物選擇多的好評。酒店客房及套房共計285間,客房配備了智能光感入住系統,數字化娛樂系統,熱帶雨林式沐浴設施與洗浴、衛生間幹濕分離等現代化住房設施設備。淳·全日餐廳提供中西式自助早餐,以及東莞特色早餐,如燒鵝濑粉等。我們希望能爲您提供“洲”道體驗,締造精彩“洲際人生”。再次感謝您選擇東莞洲際酒店,期待您的再次光臨!

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 1 night in Feb 2023
Response from InterContinental Dongguan on Feb 13, 2023
Dear Jonathan,Warm greetings from InterContinental Dongguan! We are delighted that you had such a pleasant experience with us at Intercontinental Dongguan.We appreciate your kind comments about the hotel service.Thank you again for your appreciation, and all of your affirmation to our hotel is the greatest encouragement to us. Look forward to welcoming you back to the hotel in the not too distant future. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2022

8/10 Good

LEE

Stayed 1 night in Oct 2021
Response from 酒店总经理刘佳源先生 on Oct 27, 2021
尊敬的客人,您好,感谢您选择入住东莞洲际酒店。从您的8分点评中,我们看到了自己还有更多的改善空间。衷心期盼您能再给我们一次提供优质入住体验的机会。

10/10 Excellent

QIANJUN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from 酒店总经理黄飞虎先生 on Mar 18, 2021
尊敬的宾客,您好!感谢您选择选择东莞洲际酒店。很高兴收到您对我们的认可,为您与每位宾客带来舒适的入住体验是我们孜孜不倦的追求,我们也时刻践行洲际品牌的精髓——“真正的待客之道”。期待您再次光临。

10/10 Excellent

HO SUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020