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Reviews of Ausotel Smart Zhujiang New Town Guangzhou

3.5 out of 5
Ausotel Smart Zhujiang New Town Guangzhou
No 168 Shipai East Road, Tianhe District, Guangzhou, Guangdong

Reviews

7.0

Good

Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 1 out of 2 reviews" "
Rating 6 - Okay. 1 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

8.0/10

Cleanliness

9.0/10

Staff & service

4.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

benson

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The picture is deceiving
Notice to all, the images you see on hotels.com or the website of the hotel is inaccurate. The outside environment is poor ,the room has no window and there is no gym. Even though on hotels.com it advertise gym on property. No traditional TV screen it is a projection TV on the wall. At best it three star hotel, however the staff were very nice. Will definitely know return back. I tried to add pictures but it would not let me.
Stayed 4 nights in May 2023
Response from KK Lin on Jun 9, 2023
I'm sorry to bring you a not pleasant stay experience, but also thank you for giving us valuable comments, we will improve them one by one according to your comments, and hope that you will still consider our hotel next time you come to Guangzhou, I believe, there will be a better experience, and finally I wish you a happy life!

8/10 Good

LI CHUN

Business traveler
Liked: Cleanliness, staff & service, room comfort
會有煙味由空調進入，早餐提供不算豐盛，但已很足夠。
Stayed 4 nights in May 2023
Response from kk on May 29, 2023
很感谢您选择我们澳斯特精选酒店，对于您这次不满意的入住体验我们真的十分抱歉，很感谢您给出反馈，这是我们不断前进的动力，我们会不断的改进，希望您下次还会选择我们酒店，相信必定会有新的体验！