Outdoor pool, sun loungers
Check availability

Reviews of Hotel Guadalajara

3 out of 5
Hotel Guadalajara
Calle 1 No. 13 - 33, Guadalajara de Buga, Valle del Cauca

Reviews

9.0

Wonderful

Rating 10 - Excellent. 117 out of 183 reviews" "
Rating 8 - Good. 42 out of 183 reviews" "
Rating 6 - Okay. 18 out of 183 reviews" "
Rating 4 - Poor. 3 out of 183 reviews" "
Rating 2 - Terrible. 3 out of 183 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in buga, friendly staff, very convenient location, restaurant, spa, hair salon inside of the hotel, everything is amazing , thank you for the amazing service!
Stayed 1 night in May 2024

10/10 Excellent

Ignacio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, buen ambiente El desayuno puede mejorar
Stayed 2 nights in Mar 2024

6/10 Okay

Denisse

Traveled with family
Liked: Cleanliness, property conditions & facilities
Quiet location, big room, very clean.
Stayed 3 nights in Mar 2024

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities

10/10 Excellent

Luz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Dec 2023

6/10 Okay

diego, BEVERLY HILLS

the hotel charged me taxes ,I have duo nationality and living in the USA I wasn't not entitled to pay taxes but they charge me any way I stay in many hotels in the country and I never pay taxes so make sure you show American passport or other passport to avoid this
Stayed 1 night in Dec 2023

8/10 Good

bernardo, miami

Stayed 1 night in Dec 2023

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property with large rooms, great staff, good food and wonderful amenities such as large pool, suitable for laps (a rarity in Colombia) and lovely gardens and interior courtyards throughout. Highly recommend.
Stayed 1 night in Dec 2023

8/10 Good

Jorge

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Safe and clean rooms, steps away from the Basilica
Hotel with safe and clean rooms, located just blocks away from la Basilica de Buga. My trip to Buga fell on the second week of the month when many come to the Basilica to pray. The folks at the reception were really kind and friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

EDGAR

Stayed 2 nights in Dec 2023

10/10 Excellent

Manuel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad muy bien conservada y limpia y el personal súper atentos.
Stayed 4 nights in Nov 2023

6/10 Okay

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Javier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very clean and safe
Stayed 2 nights in Oct 2023

6/10 Okay

David, Barrie

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lovely quaint 1950s build made to look much older. Beautiful gardens and most of the staff were very friendly. Restaurant and pool drink and food orders took up to 40 minutes, and every room has clear evidence of deterioration. The pool is large not too deep and a perfect temperature. Rooms are very plain with no coffee tea service. I would stay here again as Buga is an amazing city!
Stayed 2 nights in Oct 2023

8/10 Good

Vilma

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the hotel installations and also the friendly staff Breakfast pretty good My only suggestion is to renew mattresses, not comfy
Stayed 2 nights in Oct 2023

10/10 Excellent

Orlando Salazar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Memories of times long gone".
Stayed 2 nights in Sep 2023

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very classic hotel with great food, excellent service, and, the best part, within walking distance of the attractions.
Stayed 6 nights in Aug 2023

10/10 Excellent

isabel

Stayed 2 nights in Aug 2023

10/10 Excellent

GERMAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Located close to areas of interest. Easy check in. Spacious rooms and beautiful pool for the kids
Stayed 1 night in Jun 2023

10/10 Excellent

Wilmar

Stayed 7 nights in May 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

8/10 Good

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is within walking distance of everything in Buga and the staff was amazing. The furniture and air conditioning do need to be updated though.
Stayed 1 night in May 2023

10/10 Excellent

consuelo

Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

rodrigo

Stayed 12 nights in Mar 2023

8/10 Good

RUTH

Stayed 3 nights in Mar 2023

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, pool & staff.
Stayed 1 night in Feb 2023

10/10 Excellent

Andres

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to be with the family, specially young kids! Very nice pool and open garden.
Stayed 3 nights in Feb 2023

6/10 Okay

Jhon Alexander

Stayed 3 nights in Dec 2022

4/10 Poor

diego, BEVERLY HILLS

Stayed 1 night in Jan 2023

6/10 Okay

diego, BEVERLY HILLS

Traveled with family and small children
is ok
Response from Hotel Guadalajara on Jan 3, 2023
Gracias por tu comentario! Trabajaremos para mejorar nuestro servicio!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff was friendly and helpful.
Response from Hotel Guadalajara on Jan 3, 2023
Gracias por tu comentario! Nos alegra que hayas disfrutado tu estadia en el Hotel Guadalajara, esperamos tenerte pronto de regreso!

10/10 Excellent

Oscar

Stayed 4 nights in Nov 2022
Response from Hotel Guadalajara on Dec 6, 2022
Gracias por tu comentario! Nos alegra que haya disfrutado su estancia en el Hotel Guadalajara!

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend
Stayed 5 nights in Jul 2022
Response from hotel guadalajara on Aug 9, 2022
gracias por sus comentarios. son muy importantes para nosotros, nos ayudan a mejorar.

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very pleasant, and willing to help. Breakfast was great, it is a great place to stay when visiting Buga. We will definitely be back.
Stayed 3 nights in Jun 2022
Response from Betty Rodríguez on Jul 4, 2022
Buenos días Sra. Jennifer gracias por su comentario, nos complace saber que su estadía en nuestro hotel haya sido de todo su agrado, esperamos tenerlos nuevamente

8/10 Good

nestor, union

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful ,very good location and amazing staff, I definitely recommended
Stayed 5 nights in Mar 2022
Response from equipo Hotel Guadalajara on Mar 31, 2022
Buenos dias, su comentario es muy importante para nosotros, esperamos que vuelva pronto. equipo Hotel Guadalajara

10/10 Excellent

Mayra

Stayed 1 night in Mar 2022
Response from Betty Rodriguez on Mar 14, 2022
buenos días Sra. Mayra gracias por su calificación, es muy grato para nosotros darnos cuenta que en su estancia en nuestro Hotel le fue bien, esperamos tenerles nuevamente.

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Betty on Mar 2, 2022
Buenas noches Gracias

8/10 Good

Carlos

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 2 nights in Jan 2022
Response from Betty on Mar 2, 2022
Buenas noches Muchas gracias

10/10 Excellent

Maria

Stayed 4 nights in Jan 2022

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and location. Great food also.
Stayed 1 night in Dec 2021
Response from Betty Rodriguez on Mar 2, 2022
Buenas noches Gracias, muchas gracias Sra. Gloria

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean, good service but very old hotel. Old furniture. Must remodeled
Stayed 1 night in Nov 2021
Response from Betty Rodriguez on Dec 8, 2021
buenas tardes Sr. Antonymouse cordial saludo gracias por su comentario, transmitire la informacion y esperamos tenerlos nuevamente en nuestro Hotel.

10/10 Excellent

Barbara

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is 75 years old, but has been updated and has everything you need to be very comfortable. Everyone was very helpful. Would definitely stay there again.
Stayed 1 night in Nov 2021
Response from Betty Rodriguez on Dec 8, 2021
Buenas tardes Sra. Barbara Cordial saludo gracias por su comentario, nos alegra que su estadia haya sido amena y esperamos tenerlo nuevamente en nuestro hotel para tener el gusto de atenderle. cordialmente Betty Rodriguez

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel facility in Buga
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Stayed 4 nights in Mar 2021
Response from Mónica Gutiérrez - Jefe de Ventas on Apr 6, 2021
Mil gracias por su positiva calificación, nos alegra conocer que ha quedado satisfecho con nuestras instalaciones y servicios.

2/10 Terrible

Verified traveler

Stayed 1 night in Dec 2020

8/10 Good

Marcel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Marcel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2020

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Pilar Mejia on Feb 18, 2020
Gracias por tomarse un momento de su tiempo para dejar su calificación, esperamos contar con usted en una próxima ocasión.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
It was an ok hotel, no WiFi or at least working, property looks so so
Stayed 1 night in Feb 2020
Response from Pilar Mejia on Feb 16, 2020
Thank you for taking a moment of your time to leave your valuable comment, it is very important to know how was your experience at the hotel and how we can improve.