8/10 Good
Mish
Traveled with partner
Jun 3, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room with balcony was beautiful, clean and comfortable. There were some issues though, the iron didn't work at all and the ironing board was faulty. The casting option on the TV was hit and miss but the WiFi was very good. The bed was very comfortable and the Aircon efficient.
The main problem was the face that upon our arrival on Saturday tea time, the lifts were not working. We were on the top floor and with luggage having to climb many stairs (two flights for each floor) was problematic. We're both relatively fit but I have joint problems which caused pain to me all day Sunday pretty much ruining my trip. We were unable to go out to eat on Saturday night due to not being able to get back to our room. The lifts were fixed by about midnight but failed again overnight Sunday to Monday which meant going down to breakfast and then back upstairs to relax before leaving was a nightmare all over again.
I would not usually complain about such a thing but it really ruined our whole reason for travelling to Glasgow and caused me pain for the entire weekend.
The desk clerk subbed our breakfasts as an apology which I guess is something but we spent a lot of money on this trip and feel pretty let down by what happened.
Mish
Stayed 2 nights in Jun 2024