Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I am sorry that your experience at our hotel was not up to your expectations. This is not the impression we wish our guests to have of our hotel. I am sorry that the container in the shower was empty, I will forward your message onto our housekeeping team. With regards the complimentary breakfast our continental breakfast is from 4am and the cooked option from 7am, you should have been informed of this upon checking into the hotel. I am very sorry if you felt the options were limited. We take feedback such as yours very seriously and I have forwarded your comments and thoughts onto our Food and Beverage Manager for them to review.If I can assist you with regards this or any other stay with us, please do not hesitate to contact me and I will be more than happy to help you.I look forward to welcoming you back to our hotel when you can next visit us.With kind regardsFran LethbridgeGuest Relations.

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire.I was pleased to read that you felt our hotel is conveniently located, the rooms met with your expectations, you felt the bathroom was good, I have passed onto our maintenance team your thoughts and concerns regarding the slippery shower tray, these have a textured non slip surface to ensure safety in the shower. Thank you for bringing this matter to my attention.If I can be of any assistance to you regarding this or any other stay here, please do not hesitate to contact me and I will be more than happy to help.With kind regardsFran LethbridgeGuest Relations

Thank you for choosing the Hampton by Hilton London Gatwick for your recent visit and for taking the time and trouble to leave a review of your stay with us and for awarding us a perfect score of 5/5 I was delighted to see that you had a great stay here.If I can be of any assistance with regards this or any other stay with us, please do not hesitate to contact me and I will be more than happy to help you.With my kind regardsFran LethbridgeGuest Relations

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I was delighted that you felt our hotel is conveniently located, your room was great and the complimentary breakfast met with your expectations. Thank you for the perfect score of 5/5.I look forward to welcoming you back to our hotel when you are next able to visit.With my kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I was pleased to read that you felt our hotel is conveniently located for the airport and the railway station. I am sorry that you felt the room was too hot, at the Hampton we encourage our valued guests to address any challenge during their stay, giving us the opportunity to action and rectify, in this instance we can change the temperature on the air conditioning unit at the main panel and ensure the temperature is at a suitable level for our guest. The beds are a Hilton standard double, I am very sorry if you felt they were too small. Please accept my apologies for any inconvenience caused.If I can be of any assistance with regards this or any other booking with us, please do not hesitate to contact me and I will be more than happy to help you.With my kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick for your recent stay and for taking the time and trouble to score your stay. I was delighted that you awarded us a perfect score of 5/5, thank you! We strive to ensure that each guest has a great stay here. If I can assist you in any way regarding this or any other stay with us, please do not hesitate to contact me and I will be more than happy to help you. With my kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I am sorry that our complimentary breakfast did not meet with your expectations and I have passed your comments onto our Food and Beverage Manager who will review your feedback and make some changes to the menu. Thank you for bringing this matter to my attention.If I can be of any assistance to your with regards this or any other booking with us, please do not hesitate to contact me and I will be more than happy to help you.I look forward to welcoming you back to our hotel when you are next able to visit us.With my kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire.I was delighted to see that you had a great stay with us and awarded us a perfect score of 5/5 I was pleased you thought our team here were very nice and that your check in ran smoothly.If I can be of any assistance with regards this or any other booking with us, please do not hesitate to contact me and I will be happy to help you.With my kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing Hampton by Hilton Gatwick Airport for your recent visit, and for taking the time and trouble to share a review of your stay. I am pleased to see that you had a great experience with us, as we strive to ensure that every guest has a pleasant and comfortable stay here. I look forward to welcoming you back on your next visit, With Kind Regards, Fran LethbridgeGuest Relations

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I was delighted to see that you had a great stay with us and felt our hotel met with your expectations. If I can be of any assistance with regards this or stay with us, please do not hesitate to contact us and I will be more than happy to help you.I look forward to welcoming you back to our hotel when you are next able to visit us.With my kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick for your recent stay and for posting your thoughtful review. We pride ourselves in ensuring that each guest has an enjoyable and comfortable visit, and we are delighted to receive a perfect score from you. I would like to thank you for taking the time and trouble to complete the online guest questionnaire. If I can be of any assistance to you, please do not hesitate to contact me and I will be more than happy to help you. A warm welcome awaits you whenever you can visit us again. With Kind RegardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire.Firstly, please accept my sincere apologies for your Wake Up Call not being made, there are no excuses and I will be investigating this matter with the night team. It clearly states on your records that you wanted to be called at 04:30 and I can offer no explanation as to why this did not happen. I shall ensure that the team are made aware of the importance of these calls and some corrective training will be undertaken. Again, please accept my apologies and if I can be of any assistance with regards this or any other stay with us, I will be happy to help you.With my kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I was delighted to read you had a great stay with us and felt our hotel is conveniently located and handy for an early check in. Thank you for awarding us a perfect score of 5* if I can be of any assistance regarding this or any other stay with us, please do not hesitate to contact me and I will be more than happy to help you.With my kind regardsFran LethbridgeGuest Relations Manager

Dear Kristi,Thank you so much for your review! We are glad you enjoyed your stay and that everything was to your satisfaction.We look forward to welcoming you again whenever your travels bring you back to Gatwick.

Dear Penelope,Thank you for your positive feedback regarding the ease of booking, efficient check-in process, cleanliness of the room, and the friendly service provided by our staff. We're thrilled to hear that you enjoyed your overall experience with us, including our fabulous breakfast offerings.We sincerely apologize for the cleanliness issue you encountered in the supper dining area. Maintaining a high standard of cleanliness throughout our facilities is a top priority, and we regret that we did not meet this expectation during your visit. We are currently having a soft refurbishment, having already started with the 6th floor. We hope that this will help with the general upkeep of the hotel.We appreciate you bringing this matter to our attention as it allows us to improve and uphold the quality of our services. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future, providing you with an even better experience.

Dear Linda,Thank you so much for your feedback. We are delighted you enjoyed your stay and we look forward to welcoming you again in future.

Dear Ian,Thank you so much for your review! We are delighted you enjoyed your stay and found our staff friendly. Rest assured this will be shared with the team as I am sure they find such comments motivating.We look forward to welcoming you again in future.

Dear Carolyn,Thank you so much for your feedback. We are delighted you enjoyed your stay and we look forward to welcoming you again in future.

Dear Jane,Thank you so much for your feedback. We are delighted you enjoyed your stay and we look forward to welcoming you again in future.

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I was sorry that you had difficulty with the signage and this issue will be brought up at the next meeting we have with Gatwick Airport Management.If I can be of any assistance with regards this or any other booking with us, please do not hesitate to contact me and I look forward to welcoming you again soon. With kind regardsFran LethbridgeGuest Relations Manager

Dear John,Thank you for choosing Hampton by Hilton Gatwick Airport for your recent visit, and for taking the time and trouble to share a review of your stay. I am pleased to see that you had a good experience with us, as we strive to ensure that every guest has a pleasant and comfortable stay here. We look forward to welcoming you back on your next visit.

Dear Frances,Thank you for staying with us during your recent travels and for submitting your review.Providing a memorable stay, is one of our key priorities and I would like to sincerely apologize for any inconvenience caused by the building work. Rest assured your comments will be shared with our Management team to ensure this was an isolated incident that is corrected moving forward.We value your feedback and hope to have the opportunity to better your experience in future.Sincerely,

Dear Cynthia,Thank you for choosing Hampton by Hilton Gatwick Airport for your stay, and for taking the time to share a score of your recent stay with us. I am happy to see that you had a great stay with us. We would also like to thank you for your perfect scores which we are delighted to see, and should there be anything further you wish to share I'd be happy to hear from you so we can look to amend or implement. We look forward to welcoming you back soon. Kind Regards, Dawn Znojek Front Office Assistant Manager

Dear Jennifer,Thank you for choosing Hampton by Hilton Gatwick Airport for your stay, and for taking the time to share a review of your recent stay with us. I am happy to see that you had a great experience with us. We would also like to thank you for your perfect scores which we are delighted to see, and should there be anything further you wish to share I'd be happy to hear from you so we can look to amend or implement. We look forward to welcoming you back soon. Kind Regards, Dawn Znojek Front Office Assistant Manager

Dear Mark,Thank you for choosing Hampton by Hilton Gatwick Airport for your stay, and for taking the time to share a score of your recent stay with us. I am happy to see that you had a great experience with us. We would also like to thank you for your perfect scores which we are delighted to see, and should there be anything you wish to share I'd be happy to hear from you so we can look to amend or implement. We look forward to welcoming you back soon. Kind Regards, Dawn Znojek Front Office Assistant Manager

Thank you for choosing to stay with us during your recent travels and for submitting your honest review.We are delighted you enjoyed your stay and we hope to have the opportunity to welcome you again in future!

Thank you for choosing to stay with us during your recent travels and for submitting your honest review.We are delighted you enjoyed your stay and we hope to have the opportunity to welcome you again in future!

Thank you for choosing to stay with us during your recent travels and for submitting your honest review.We are delighted you enjoyed your stay and we hope to have the opportunity to welcome you again in future!

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire.I was delighted that you had a great stay with us and felt our hotel is conveniently located, the bed was comfortable, it was clean and you enjoyed the complimentary breakfast. It is always so lovely when we receive such thoughtful feedback, thank you !If I can assist you with this or any other booking with us, please do not hesitate to contact me and I will be more than happy to help you.With kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I was delighted to see that you had a great stay with us and left us a great review, thank you !If I can be of any assistance, please do not hesitate to contact me and I will be more than happy to help you.With my kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I was delighted to see that you had a good stay with us as we strive to ensure that every guest has a pleasant and comfortable stay with us. If I can be of any assistance, please do not hesitate to contact me and I will be happy to help.With kind regardsFran LethbridgeGuest Relations Manager

Dear Christopher,Thank you for choosing Hampton by Hilton Gatwick Airport for your stay, and for taking the time to share a review of your recent stay with us. Should there be anything further you wish to share I'd be happy to hear from you so we can look to amend or implement. We look forward to welcoming you back soon. Kind Regards, Dawn Znojek Front Office Assistant Manager

Dear Valerie,Thank you for choosing Hampton by Hilton Gatwick Airport for your stay, and for taking the time to share a review of your recent stay with us. I am happy to see that you had a great experience with us. We would also like to thank you for your perfect scores which we are delighted to see, and should there be anything further you wish to share I'd be happy to hear from you so we can look to amend or implement. We look forward to welcoming you back soon. Kind Regards, Dawn Znojek Front Office Assistant Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to leave a review of your stay with us. I was delighted that you had a great stay and I look forward to welcoming you back when you are next able to stay here.With my kind regardsFran LethbridgeGuest Relations Manager

Dear Morris,Thank you for choosing Hampton by Hilton Gatwick Airport for your stay, and for taking the time to share a score of your recent stay with us. Should there be anything you wish to share I'd be happy to hear from you so we can look to amend or implement. We look forward to welcoming you back soon. Kind Regards, Dawn Znojek Front Office Assistant Manager

Dear Kiran,Thank you for choosing Hampton by Hilton Gatwick Airport for your stay, and for taking the time to share a score of your recent stay with us. I am happy to see that you had a great experience with us. We would also like to thank you for your perfect scores which we are delighted to see, and should there be anything further you wish to share I'd be happy to hear from you so we can look to amend or implement. We look forward to welcoming you back soon. Kind Regards, Dawn Znojek Front Office Assistant Manager

Thank you for choosing to stay with us during your recent travels and for submitting your honest review.We are delighted you enjoyed your stay and we hope to have the opportunity to welcome you again in future!

Thank you for choosing to stay with us during your recent travels and for submitting your honest review.We are delighted you enjoyed your stay and we hope to have the opportunity to welcome you again in future!

Thank you for choosing Hampton by Hilton Gatwick Airport for your recent visit, and for taking the time and trouble to share a review of your stay. I am pleased to see that you had a good experience with us, as we strive to ensure that every guest has a pleasant and comfortable stay here. I look forward to welcoming you back on your next visit, With Kind Regards,Fran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time to leave a review of your stay with us.I was pleased to see that you felt our hotel is conveniently located, our reception team efficient and friendly. I have passed onto our maintenance team your comments about the carpet and air conditioning and they will investigate and repair. Thank you for bringing this matter to my attention.If I can be of any assistance with regards this or any other matter, please do not hesitate to contact me and I will be more than happy to help you.With kind regardsFran LethbridgeGuest Relations Manager

Thank you for choosing Hampton by Hilton Gatwick Airport for your recent visit, and for taking the time and trouble to share a review of your stay. I am pleased to see that you had a good experience with us, as we strive to ensure that every guest has a pleasant and comfortable stay here. I look forward to welcoming you back on your next visit, With Kind Regards, Fran LethbridgeGuest Relations Manager

Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire. I was delighted to see that you had a great stay with us and awarded us a perfect score of 5* thank you !If I can assist you with regards this or any other booking with us, please do not hesitate to contact me and I will be more than happy to help you.With kind regards Fran LethbridgeGuest Relations Manager

Thank you for choosing Hampton by Hilton London Gatwick Airport and for taking the time to provide feedback about your experience at our hotel. I would like to start by apologising to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, I am very sorry that the air conditioning was not functioning as you would have liked, I wonder if you called the reception team ? they have the ability to change the temperature and would have happily done this for you. Our reception team are available 24hours a day.With regards the mattress, I am very sorry that on this occasion was not to your liking. I hope we will have the opportunity to welcome you to our hotel again in the future. With Kind Regards, Fran LethbridgeGuest Relations Manager

Thank you for choosing to stay at The Hampton by Hilton Gatwick and taking time and trouble to leave a review of your recent stay with us. I am pleased to see you had a great stay here and felt our team were friendly and professional and that the amenities here are great. It is always a delight to receive a perfect score of 10. Thank you ! If I can be of any assistance to you in the future, please do not hesitate to contact me. We look forward to being able to welcome you back to our hotel again soon, With kind regardsFran LethbridgeGuest Relations Manager