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Reviews of Hampton Inn & Suites Gainesville-Downtown

2.5 out of 5
Hampton Inn & Suites Gainesville-Downtown
101 SE 1st Ave, Gainesville, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 507 out of 887 reviews" "
Rating 8 - Good. 237 out of 887 reviews" "
Rating 6 - Okay. 81 out of 887 reviews" "
Rating 4 - Poor. 39 out of 887 reviews" "
Rating 2 - Terrible. 23 out of 887 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone was playing loud music way into the morning hours in one of the top floors. I was on the second floor so it wasn't as loud as it could have been but enough to be a bother. Can't imagine what the people on the upper floors were going through. Otherwise, a good experience....
Stayed 2 nights in May 2024

10/10 Excellent

BELINDA, CORAL SPRINGS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistent. Go Gators!Reliable every time i visit.
Stayed 1 night in May 2024
Response from General Manager on May 26, 2024
Dear BELINDA, We love having guests return to stay with us. Nothing pleases us more than knowing that we have provided everything necessary for you to have a wonderful stay. Thank you for making us your home away from home here in the city and for your continued patronage over the years. We sincerely appreciate your loyalty and look forward to welcoming you back soon to Hampton Inn & Suites Gainesville-Downtown.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Krissy at the front desk wad great and very helpful.
Stayed 3 nights in May 2024
Response from General Manager on May 20, 2024
Dear Kevin, Thank you for this outstanding review and for selecting Hampton Inn & Suites Gainesville-Downtown for your time in the city. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members as Krissy; we'll gladly share your kind words with her. It was a pleasure hosting you, and we hope to see you again soon.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

Nancy, Fairfax

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice clean hotel.
Stayed 1 night in May 2024
Response from General Manager on May 18, 2024
Dear Nancy, Maintaining a spotless and comfortable space is our top priority, and our housekeeping team takes great pride in their work. They will be thrilled to hear your feedback! Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future here at Hampton Inn & Suites Gainesville-Downtown.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice property and the rooms are nice and big.
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Dear Melissa, Thank you for your recent stay. We are thrilled you had a wonderful experience at Hampton Inn & Suites Gainesville-Downtown. We are happy you liked our beautiful property and found your room spacious and comfortable, with lots of relaxing space. Each of our staff members works hard to ensure every guest enjoys their stay, so they will be pleased with your feedback. Thank you again for your review, and we look forward to seeing you again soon! Best Regards, Brad McCreedyGeneral Manager

2/10 Terrible

Mollie

Traveled with family
The person at the desk announced our room number and other people were in the lobby and could hear it. Unacceptable. Two hours later someone was knocking at the room door and standing away to the side, not visible through the peephole.
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Mollie, Thank you for evaluating your recent visit. Ensuring each guest enjoys a pleasant stay and prioritizing their safety and security are of the utmost importance. We can assure you that what you encountered is not acceptable by our standards, and we will address these concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback. We hope you will return the next time your travels bring you this way.Best Regards, Brad McCreedyGeneral Manager

6/10 Okay

Carlos

Old hotel. Not well maintained or per hilton standards. Service was bad also. Staff does not care.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Carlos, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with the stay you deserve.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk gal when we arrived was so very friendly! We arrived late evening and due to that she knew who we were immediately. Her friendliness, made us feel like we were her most important guests.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 13, 2024
Dear kim, We are delighted to hear about your exceptional experience with our team at Hampton Inn & Suites Gainesville-Downtown! It's wonderful to know that our team's efforts left a positive impression and that you felt welcomed and valued from the moment you arrived. Our commitment to providing a warm and personalized service is unwavering, and your compliments motivate us to maintain these standards. Thank you for sharing your kind words, and we look forward to welcoming you back soon!Best Regards, Brad McCreedyGeneral Manager

6/10 Okay

Christopher

Traveled with family
Disliked: Staff & service
Smelled like wet towels or old washing machine in the room near bathroom. Nice location near UF. Had to pay $30 for parking (nuts) for that area. Breakfast was ehhh. Staff also ehh. Valet parking kids, nice.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Christopher, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the odor in your room and the parking fee. Your feedback about breakfast and staff interaction is valuable, and we'll strive to improve. We appreciate your recognition of our valet parking team and our location. We hope to have the opportunity to welcome you back for a more pleasant stay in the future.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Dear Gerardo, Thank you for your kind words about your stay at Hampton Inn & Suites Gainesville-Downtown! We're delighted to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay soon.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

Mark

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 6, 2024
Dear Mark, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Hampton Inn & Suites Gainesville-Downtown so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Best Regards, Brad McCreedyGeneral Manager

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 16, 2024
Dear Phil, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Hampton Inn & Suites Gainesville-Downtown. We look forward to welcoming you back on your next visit.Best Regards, Brad McCreedyGeneral Manager

8/10 Good

Alan

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Alan, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hampton Inn & Suites Gainesville-Downtown; we hope to see you again soon.Best Regards, Brad McCreedyGeneral Manager

6/10 Okay

gerri

Liked: Staff & service
Disliked: Property conditions & facilities
No frills. There was no closet in the room. Found old food container cover under bed.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Dear gerri, We appreciate your feedback and apologize for any inconvenience during your stay. Guest satisfaction is our priority, and we'll address the cleanliness issue to ensure it doesn't happen again. Regarding the room amenities, we'll take your feedback into consideration for future improvements. Thank you for bringing these matters to our attention, and we hope to welcome you back for a more enjoyable experience in the future.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Feb 26, 2024
Dear Marilyn, We appreciate you taking the time to leave your excellent rating regarding your recent visit to Hampton Inn & Suites Gainesville-Downtown. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Best Regards, Brad McCreedyGeneral Manager

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Anthony, On behalf of all of us at Hampton Inn & Suites Gainesville-Downtown, thank you for the beautiful review! We strive to deliver clean, comfortable accommodations and outstanding service to every guest, and we appreciate you recognizing our efforts. It was a pleasure hosting your visit to Gainesville, and we hope we continue to be your hotel of choice whenever you return to the area.Best Regards, Brad McCreedyGeneral Manager

6/10 Okay

Eliot

Disliked: Property conditions & facilities
Great location. Dated rooms. Not properly cleaned on arrival. Way overpriced.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 18, 2024
Dear Eliot, Thank you for sharing your experience with us. We appreciate your acknowledgment of our great location. However, we apologize if the room condition did not meet your expectations. We'll certainly discuss this with our housekeeping and maintenance team, as our goal is to provide every guest with a quality experience. Your comments are important to us as they help us identify areas for improvement. We're committed to enhancing our guests' experience and hope you will consider staying with us again to witness positive changes. Your satisfaction remains our priority.Best Regards, Brad McCreedyGeneral Manager

6/10 Okay

Tracey

Stayed 1 night in Feb 2024
Response from General Manager on Mar 20, 2024
Dear Tracey, Thank you for sharing your rating with us. We are disappointed that you did not enjoy the exceptional experience we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

Matthew

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place, stay, and staff. The blocks surrounding were nice, but once a few blocks away very rundown and shady.
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 4, 2024
Dear Matthew, Thank you for choosing Hampton Inn & Suites Gainesville-Downtown! We are delighted you had a positive experience with our staff during your visit and that you loved your stay. We appreciate your feedback on the surroundings and are glad you found them nice. Your comfort and satisfaction are our priorities, and we look forward to welcoming you back for another enjoyable experience.Best Regards, Brad McCreedyGeneral Manager

6/10 Okay

Jack

Liked: Cleanliness, property conditions & facilities, room comfort
Poor parking options, popular downtown area but not a feeling of security…lights out in garage, lots of homeless people in area and people boding drugs in garage stairwell
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Jack, We appreciate your valuable feedback regarding your recent stay at our hotel. We apologize for any concerns you had with the parking options and the overall feeling of security. Please know that we take the security of our guests very seriously, so we appreciate your feedback. Our security team is reliable and well-trained, and we assure you that we are investigating this issue. We also work very closely with local law enforcement agencies to keep all of our guests safe and secure during their stay. Your insights assist us in continually improving our services, and we hope to have the opportunity to provide you with a more comfortable experience in the future. Thank you for bringing these matters to our attention. Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

Faith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Faith, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Hampton Inn & Suites Gainesville-Downtown. We'd love to host you again someday for yet another unforgettable visit.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

Florencia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are huge, comfortable and super clean
Stayed 1 night in Dec 2023
Response from General Manager on Jan 26, 2024
Dear Florencia, Thank you for sharing your positive experience at Hampton Inn & Suites Gainesville-Downtown! We're delighted you found our rooms spacious, comfortable, and impeccably clean. Providing a pleasant and clean environment is our priority, and we're thrilled that we exceeded your expectations. We look forward to welcoming you back for another enjoyable stay!Best Regards, Brad McCreedyGeneral Manager

4/10 Poor

Donna

Stayed 1 night in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Donna, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards, Brad McCreedyGeneral Manager

6/10 Okay

Enrique, Miami

Business traveler
Liked: Cleanliness
Hotel, nothing memorable. 30 US Parking.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Enrique, Thank you for being our guest and for taking the time to write your review. We hope your overall visit was pleasant. We regret any disappointment you had with our parking charges. Our fees are competitively priced and posted on our website so guests can have this information before booking. Your comments inspire us to maintain our commitment to providing excellent service at a competitive price. Thank you again for your feedback. We appreciate your business and hope to see you the next time you visit the area.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise in Gainesville.
Exceeded my expectations, as expected!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Dear joseph, We are delighted to have exceeded your expectations at Hampton Inn & Suites Gainesville-Downtown! It's wonderful to be considered a "paradise in Gainesville." Thank you for sharing your positive experience, and we look forward to welcoming you back for another exceptional stay in the future!Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

Sonia

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Sonia, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Hampton Inn & Suites Gainesville-Downtown! We can't wait to share another fantastic experience with you soon.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Lori, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Hampton Inn & Suites Gainesville-Downtown so much! We look forward to hosting you again soon for another great experience. Best Regards, Brad McCreedyGeneral Manager

8/10 Good

Holly, Chattanooga

Stayed 1 night in Dec 2023
Response from General Manager on Dec 31, 2023
Dear Holly, We are delighted with your rating! It's wonderful to know that you enjoyed your time at Hampton Inn & Suites Gainesville-Downtown. We look forward to serving you again in the future.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

Cindy

Stayed 1 night in Dec 2023
Response from General Manager on Dec 31, 2023
Dear Cindy, We are happy you had such a lovely stay at Hampton Inn & Suites Gainesville-Downtown! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

Rotem

Stayed 1 night in Dec 2023
Response from General Manager on Dec 30, 2023
Dear Rotem, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hampton Inn & Suites Gainesville-Downtown. We look forward to your return and wish you all the best with your future travels.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from General Manager on Dec 24, 2023
Dear William, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Hampton Inn & Suites Gainesville-Downtown so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Best Regards, Brad McCreedyGeneral Manager

2/10 Terrible

Treasa

Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Treasa, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 8, 2023
Dear Guest, Thank you for choosing Hampton Inn & Suites Gainesville-Downtown. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+++
Beautiful,clean, and right in the heart of downtown. Worth every dollar.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Dear James, Thank you for your kind words about Hampton Inn & Suites Gainesville-Downtown! We are thrilled you had an excellent stay, appreciating our beautiful and clean accommodations and our central location. Your satisfaction is our priority, and we look forward to hosting you again in the heart of downtown Gainesville. Your support is greatly appreciated.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

Derek, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 29, 2023
Dear Derek, Thank you for the perfect rating. We are glad you had a wonderful time at Hampton Inn & Suites Gainesville-Downtown. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 27, 2023
Dear James, We appreciate you leaving your kind rating for Hampton Inn & Suites Gainesville-Downtown. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best Regards, Brad McCreedyGeneral Manager

8/10 Good

Marilyn

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Dear Marilyn, We are delighted you had a great stay at Hampton Inn & Suites Gainesville-Downtown. Thank you for the kind rating, and we look forward to hosting you again soon.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Oct 24, 2023
Dear Cynthia, Thank you for rating your stay at Hampton Inn & Suites Gainesville-Downtown. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards, Brad McCreedyGeneral Manager

6/10 Okay

Beverly

Stayed 1 night in Oct 2023
Response from General Manager on Oct 22, 2023
Dear Beverly, We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Hampton Inn & Suites Gainesville-Downtown look forward to your next visit.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

FireDragon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Oct 17, 2023
Dear FireDragon, It is lovely to know you enjoyed everything about your time at Hampton Inn & Suites Gainesville-Downtown and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We appreciate your kind rating, and we hope you will be able to stay with us again soon.Best Regards, Brad McCreedyGeneral Manager

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is a challenge. The location is excellent, but the parking gets filled with restaurant and bar customers.
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 6, 2023
Dear John, We're delighted you had a pleasant stay at Hampton Inn & Suites Gainesville-Downtown. While we're glad you enjoyed our excellent location, we understand that parking can be a challenge due to its popularity. Your feedback is appreciated and will be considered as we continually work to enhance our guests' experiences. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future for another enjoyable visit. Safe travels!Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

Jason

Stayed 2 nights in Sep 2023
Response from General Manager on Oct 15, 2023
Dear Jason, Thank you for choosing Hampton Inn & Suites Gainesville-Downtown. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Best Regards, Brad McCreedyGeneral Manager

6/10 Okay

Kathleen

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from General Manager on Sep 24, 2023
Dear Kathleen, We hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the pet friendliness!
We love staying at this hotel. They are pet friendly and always so accommodating. All the staff is pleasant.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 23, 2023
Dear Kelly, Thank you for the excellent rating and the great comments about your stay at Hampton Inn & Suites Gainesville-Downtown. We are pleased you and your furry friend enjoyed your visit. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit so memorable! We look forward to welcoming you again whenever your travels bring you back to Gainesville.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 12, 2023
Dear Juan, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hampton Inn & Suites Gainesville-Downtown; we hope to see you again soon. Best Regards, Brad McCreedyGeneral Manager

8/10 Good

larry

Stayed 2 nights in Aug 2023
Response from General Manager on Sep 9, 2023
Dear larry, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Hampton Inn & Suites Gainesville-Downtown.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 7, 2023
Dear Sarah, We appreciate you leaving your rating regarding your recent visit to Hampton Inn & Suites Gainesville-Downtown. It is a pleasure to know you enjoyed your time with us. Your feedback is essential to us! We appreciate your patronage and hope we will have a chance to serve you again.Best Regards, Brad McCreedyGeneral Manager

6/10 Okay

Anthony

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Gainesville Hampton Inn & Suites - Downtown
The first room I was checked into had a high pitched whine coming from the Air Conditioner. The second room I checked into did not have any cold water in the shower. The staff were very friendly and accommodating. Overall, I would say this hotel is overpriced when compared to other newer hotels in the area.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 30, 2023
Dear Anthony, Thank you for staying with us. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict maintenance standards, and what you described is not acceptable or normal at our hotel. We have discussed these concerns with our team to ensure these issues are not repeated. Additionally, we appreciate your sentiments about pricing and assure you that we take careful consideration to be competitively priced for our area and season. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Best Regards, Brad McCreedyGeneral Manager

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Aug 22, 2023
Dear Maria, Thank you for the perfect rating. We are glad you had a wonderful time at Hampton Inn & Suites Gainesville-Downtown. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best Regards, Brad McCreedyGeneral Manager

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location.. staff very friendly…
Stayed 1 night in Aug 2023
Response from General Manager on Aug 21, 2023
Dear Amy, Thank you for your positive feedback regarding your stay at Hampton Inn & Suites Gainesville-Downtown. We're delighted to hear that you enjoyed our convenient location and experienced friendly service from our staff. Your satisfaction is our priority, and we look forward to welcoming you back in the future.Best Regards, Brad McCreedyGeneral Manager