In-room safe, desk, blackout drapes, iron/ironing board

Reviews of Comfort Inn University

2.5 out of 5
Comfort Inn University
3440 SW 40th Blvd, Gainesville, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 462 out of 1003 reviews" "
Rating 8 - Good. 259 out of 1003 reviews" "
Rating 6 - Okay. 128 out of 1003 reviews" "
Rating 4 - Poor. 84 out of 1003 reviews" "
Rating 2 - Terrible. 70 out of 1003 reviews" "

7.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities
The room was comfortable but not exceptional. The safe was unusable and we were required to sign that we were responsible for any valuables. No other options given.
Stayed 1 night in May 2024
Response from Manager on May 26, 2024
Hello Susan,We appreciate your feedback on your recent stay with us. We regret any inconvenience caused by the safe in your room and understand your concerns. Your comments will be shared with our team for further evaluation. Thank you for bringing this to our attention and we hope to welcome you back for an improved experience.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very adequate. I have no complaints and the beds are very comfortable! The manager Barbara is very helpful and nice.
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Robert,We are delighted to hear that you found our beds comfortable and our manager, Barbara, helpful and nice. Your satisfaction is important to us, and we are glad you had an overall pleasant experience during your stay. Thank you for sharing your feedback with us.

4/10 Poor

SALLY

Business traveler, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The first room had a wet rug. The 2nd room the same, finally took the third room. Staff was cordial & willing to help find a suitable room but we would not stay there again.
Stayed 3 nights in May 2024
Response from Manager on May 21, 2024
Hello SALLY, Thank you for sharing your experience with us. We appreciate your kind words about our staff's efforts to assist you. Should you have any further feedback or concerns, please feel free to contact our management team directly. Your input will help us improve our service for future guests.

10/10 Excellent

SHAVON

Liked: Cleanliness, staff & service, property conditions & facilities
Love the Service
Stayed 1 night in May 2024
Response from Manager on May 20, 2024
Hello SHAVON,We are delighted to hear that you enjoyed the service during your stay with us. Our team strives to provide exceptional hospitality to all our guests. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

6/10 Okay

Kenneth

Traveled with family
Convenient location that is close to restaurants and retail stores
Stayed 1 night in May 2024
Response from Manager on May 19, 2024
Hello Kenneth,We're glad to hear you found our location convenient with easy access to local amenities. We strive to provide a prime spot for our guests to explore and enjoy the area's offerings fully. Your feedback is appreciated for recognizing the proximity of eateries and shopping options to enhance your stay.

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities
Ig c utditciyb
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello Norbert, We apologize for any inconvenience you may have experienced during your stay. We value your feedback and encourage you to contact our management team to address your concerns further. Your comments are important to us as we strive to provide excellent service to all our guests.

2/10 Terrible

JUAN

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. First room wasn't clean 2. Air conditioner was broken 3. Elevator was broken for many hours and there was only one.
Stayed 2 nights in May 2024
Response from Manager on May 13, 2024
Hello JUAN, We apologize for any inconveniences you experienced during your stay. Your feedback is valuable for us to improve our services. We encourage you to address these concerns directly with our management team for further assistance.

8/10 Good

Mandy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a lot of nice trees shading the hotel and parking lot. They had a small pool. The girl at the front desk was very kind and helpful and even fixed my problems I had with my room. All the staff at the front desk and doing house keeping were very nice during my staff.
Stayed 3 nights in May 2024
Response from Manager on May 11, 2024
Hello Mandy,We appreciate your positive feedback on our shaded surroundings, the pool, and our friendly staff. We're glad to hear that our front desk team provided excellent service and resolved any issues you encountered with your room. Your satisfaction is important to us, and we're delighted you enjoyed your stay.

8/10 Good

Erol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator was not working during the checkout period, this was not good for the people.
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Erol,We apologize for any inconvenience caused by the elevator issue during your departure. Your feedback is valued and will be shared with our team for future improvements. Should you have any other concerns, kindly reach out to our management team for further assistance.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 8, 2024
Hello Kimberly,We are thrilled to hear that you had an excellent stay at our hotel! If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience!

10/10 Excellent

Kathleen M.

Stayed 1 night in May 2024
Response from Manager on May 8, 2024
Hello Kathleen M.,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Terrible

Erna

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
My room that has blemishes before we have arrived. These included stains on wall and curtains, broken appliances, popcorn residue around the bed, and a small bug on the bed when there was multiple that arises throughout the night. Not pictured was the bathroom sink and tub water being backed up and the room aroma smelling like urine.
Stayed 1 night in May 2024
Response from Manager on May 4, 2024
Hello Erna,We appreciate your feedback and apologize for the inconvenience you experienced. Your comments have been shared with our housekeeping and maintenance teams to ensure our standards are met. If you have any further concerns, please reach out to our management. Thank you for bringing this to our attention.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 4 nights in Feb 2024
Response from General Manager on Apr 29, 2024
Dear Charles,We are honored you chose Comfort Inn University and thrilled to know you were impressed with your stay. Our team truly is one of the best in the business, and they will be delighted to know they helped make your stay so enjoyable. Thank you for sharing your lovely five-star review. It would be a pleasure to welcome you back on future trips to our area.Sincerely,Bruce Cribbs

2/10 Terrible

Agustin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were cockroaches everywhere
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello Agustin,We are sorry to hear about your experience and take feedback seriously. We encourage you to reach out to our management team directly to discuss your concerns further. Thank you for sharing your comments with us.

10/10 Excellent

Stephanie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Close to shopping and food clean quiet friendly staff
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Stephanie,We're delighted you enjoyed our convenient location, cleanliness, quiet atmosphere, and friendly staff during your stay. Your positive feedback is greatly appreciated as we strive to provide an exceptional experience for all our guests. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Roy

Stayed 1 night in Apr 2024
Response from Manager on May 10, 2024
Hello Roy,We are delighted to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back in the future for another memorable stay!

2/10 Terrible

FERNANDO

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Humid, bad odor carpet
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello FERNANDO,We are sorry to hear about your experience. Guest feedback helps us improve our services. We recommend for such issues to be reported directly to our management team so they can address them accordingly.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & clean hotel.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Brad,Thank you for sharing your positive feedback about our hotel. We are delighted to hear that you found our property nice and clean during your stay. Your kind words are truly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Dr Michael S Friend

Stayed 1 night in Apr 2024
Response from Manager on May 4, 2024
Hello Dr Michael S Friend,We're thrilled to hear you had a fantastic experience with us! Your satisfaction is our top priority, and we would love to welcome you back for another wonderful stay.

10/10 Excellent

johnna

Traveled with family and small children
Liked: Amenities
Staff
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello johnna,We are sorry to hear about your experience with our staff. We strive to provide excellent service and will address this with the team to ensure better experiences in the future. Thank you for bringing this to our attention.

8/10 Good

Dawn, West Des Moines

Stayed 1 night in Apr 2024
Response from Manager on May 2, 2024
Hello Dawn, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Yaakov

Stayed 1 night in Apr 2024
Response from Manager on May 1, 2024
Hello Yaakov,We are delighted to hear that you had a wonderful stay with us! We hope to welcome you back soon for another amazing experience at our hotel.

10/10 Excellent

mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello mary,We are delighted to hear that you appreciated our hotel's prime location. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay.

6/10 Okay

Jill

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities
Location is great. Right off one of the main roads and near a bunch of great stores and restaurants. Only issue was our room was facing the Highway which made it noisy. Also, hair dryer did not work
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Jill, We appreciate your positive feedback about our convenient location near various amenities. We regret that you encountered noise disturbances and issues with the hairdryer during your stay. Your comments will be shared with the relevant teams for their awareness.

8/10 Good

Fabio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for two or three days in Gainesville. Clean, lots of available and free parking, good breakfast and very friendly staff
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Fabio,We are pleased to hear that you enjoyed our clean facilities, ample parking, complimentary breakfast, and friendly staff during your stay in Gainesville. Your positive feedback is greatly appreciated and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

sarah

Stayed 1 night in Apr 2024
Response from Manager on Apr 28, 2024
Hello sarah,We are delighted to hear that you had a wonderful experience at our hotel! If you have any further comments or need assistance in the future, please do not hesitate to contact us.

10/10 Excellent

David

Traveled with partner
Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello David,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad place to stay, great location for food and shops.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Andrew,We're glad to hear you enjoyed our hotel's convenient location! Feel free to reach out to our management team for any further assistance or feedback.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Mary, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Brittny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay quiet and staff was awesome. Great customer service.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Brittny,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 Good

Evelynne

Business traveler
It was adequate. Bedding & bathroom clean. Desk was sticky & light fixtures looked like they hadn’t been dusted in years.
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Evelynne,We appreciate your feedback and are glad you found the bedding and bathroom clean. We will look into the desk and light fixtures to ensure they meet our standards for future guests.

4/10 Poor

Sheran

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Road noise
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Sheran,We apologize for any inconvenience caused by the road noise during your stay. Guest feedback is valuable, and we will address this concern to enhance the overall experience for our guests. Thank you for bringing this to our attention.

6/10 Okay

Megan

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was good if you are there to just sleep quick and nothing else. It’s definitely not worth the money and the breakfast was terrible. They don’t offer enough or have the space for the capacity of the hotel.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Megan, We appreciate your feedback on your recent stay. We strive to provide a comfortable experience for all our guests. Should you have any further concerns, please reach out to our management team directly to address them accordingly.

10/10 Excellent

Madeline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and convenient!
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Madeline,We are delighted to hear that you found our hotel to be conveniently located. We strive to provide a central hub for our guests to explore the area easily. Thank you for sharing your positive experience with us!

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable priced, room was excellent
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Debbie,We are delighted to hear that you found our room to be excellent. Your feedback is appreciated and we look forward to welcoming you back in the future.

6/10 Okay

Miriam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The folks there were terrific but we will never stay that close to an expressway again. The constant noice from I-75 didn't allow us to sleep well.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Miriam, Thank you for sharing your feedback with us. We regret to hear that the noise from the nearby expressway impacted your stay. Your comments will be shared with our team for future improvements. We hope you will give us another chance to provide you with a more peaceful experience on your next visit.

4/10 Poor

Jeremy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
First people drinking beer at pool playing loud music, we had someone come to Our door at 3 am trying to get in then left beer can in the elevator for couple of hour till I picked it up and threw it out. Bathroom moldy
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Jeremy, We apologize for the disturbance you experienced during your stay. Providing a peaceful environment for all our guests is a top priority. We encourage guests to report any disturbances directly to our staff for immediate resolution. Your feedback regarding the cleanliness will be shared with our housekeeping team for necessary improvements. Thank you for bringing this to our attention.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Steven, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 Terrible

Sandy

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was wonderful. The rooms, however, were not. The first room smelled of pets so I requested another room. The second room smelled slightly less of pets (dogs) but I believe there were fleas in the room. It unfortunate that they don't keep guests without pets in separate areas.
Response from Manager on Mar 22, 2024
Hello Sandy, Thank you for sharing your feedback with us. We are pleased to hear that you found our staff members to be wonderful during your stay. We take all guest comments seriously and will share your concerns with the appropriate team members for review and improvement. Please feel free to reach out to management directly for any further assistance.

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and communication
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Leslie,We appreciate your kind feedback on our service and communication during your stay. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 Okay

Kevin

Business traveler, Traveled with family
Hotel was ok.
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Kevin, We appreciate your feedback and are glad to hear you found our hotel satisfactory. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us.

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed My Stay
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Dawn,We are delighted to hear that you had an enjoyable stay with us. Guest feedback is invaluable to us as we strive to provide exceptional experiences for all our visitors. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team. Thank you for choosing our hotel, and we hope to welcome you back soon.

4/10 Poor

Walter

Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Walter,We regret to hear that your experience did not meet your expectations. Please don't hesitate to contact us directly to provide further details so we can address any concerns you may have. We appreciate your time and hope to welcome you back for an improved stay.

10/10 Excellent

Deb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, the room was clean and breakfast was good.
Stayed 1 night in Mar 2024

2/10 Terrible

Christina

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello Christina, We are sorry to hear that your recent experience did not meet your expectations. Please reach out to us directly so we can address any concerns you may have. We value your feedback and would like the opportunity to make things right for you.

8/10 Good

Louise, Fonthill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find off the highway. Room was clean, beds comfortable. Very noisy as the room faced the I75. Plaza nearby for restaurants, but was able to order pizza using Door Dash.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Louise,We appreciate your feedback on the cleanliness and comfort of your room. Should you face any noise disturbances during your stay, feel free to reach out to our front desk for assistance. It's great to hear you enjoyed the convenience of nearby dining options and delivery services. Your suggestions help us improve our guests' experiences in the future.

10/10 Excellent

Grant

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people manager even brought our baggage to our room!!
Stayed 3 nights in Feb 2024
Response from Manager on Mar 6, 2024
Hello Grant,We strive to provide exceptional service to all our guests. Your positive feedback is truly appreciated, and we're thrilled to hear about your experience with our manager. Your kind words will be shared with our team for their dedication to guest satisfaction. Thank you for choosing our hotel for your stay.

10/10 Excellent

Stanley M

Stayed 1 night in Feb 2024
Response from Manager on Mar 1, 2024
Hello Stanley M,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Marcus,We appreciate your feedback and are delighted to hear you had a great stay with us. Our team aims to provide exceptional service to all guests. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I did not get in till 7:30. The staff was great with my late arrival.
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Robert,We're delighted to hear that our team provided excellent service during your late arrival. It's great to know that you felt well taken care of by our staff. Thank you for sharing your positive experience with us.