Terrace/patio

Reviews of ZONK HOTEL HAKATA

3 out of 5
ZONK HOTEL HAKATA
1-15-1 Hakataekiminami, Hakata Ward, Fukuoka, Fukuoka

Reviews

8.2

Very Good

Rating 10 - Excellent. 187 out of 458 reviews" "
Rating 8 - Good. 152 out of 458 reviews" "
Rating 6 - Okay. 74 out of 458 reviews" "
Rating 4 - Poor. 36 out of 458 reviews" "
Rating 2 - Terrible. 9 out of 458 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Wing Hei

Traveled with partner
Disliked: Cleanliness
The washroom was not cleaned when I checked in
Stayed 2 nights in May 2024
Response from ゾンク博多 on May 14, 2024
Thank you very much for choosing our hotel.We would also like to thank you again for taking the time to write a review of our hotel.We deeply apologize for any discomfort caused to our guests due to the inadequate cleaning of the guest rooms.We have shared this matter with our guest room staff and told them to be more careful and thorough in their cleaning and checking.We deeply apologize for any discomfort caused to our guests during their stay.We have shared this matter with the person in charge of cleaning, and we will ensure that he or she is thoroughly instructed on cleaning methods, including a final inspection of the guest rooms, and will work to prevent a recurrence of such an incident.

4/10 Poor

cagdas

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
.
Stayed 2 nights in Apr 2024
Response from ゾンク博多  on Apr 22, 2024
この度は当ホテルをご利用いただきまして誠にありがとうございました。またのご利用を心よりお待ちしております。

10/10 Excellent

Tsz Hin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is Clean Close to Public-transport Nice Staff
Stayed 3 nights in Apr 2024
Response from ゾンク博多 on Apr 21, 2024
Thank you very much for choosing our hotel. We sincerely look forward to serving you again.

8/10 Good

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff 能用英語溝通而酒店乾淨清潔, 己這價位己無特別其他要求。
Stayed 4 nights in Mar 2024
Response from ゾンク博多 武川 on Mar 17, 2024
非常感謝您與我們一起入住。 如有機會,請您再來入住。 所有工作人員都在等著您。

10/10 Excellent

Tadasuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from ゾンク博多 白木 on Jan 18, 2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。高評価まで頂き重ねてお礼申し上げます。

8/10 Good

Nakinte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ゾンク博多 白木 on Jan 4, 2024
Thank you very much for using our hotel. Thank you very much for taking the time out of your busy schedule to evaluate us.

8/10 Good

Jolynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good no frills hotel
Stayed 4 nights in Dec 2023
Response from ゾンク博多 矢治 on Dec 18, 2023
この度は当ホテルにご宿泊いただき、誠にありがとうございました。また、貴重なお時間を割いてレビューをご投稿いただきましたこと、重ねて御礼申し上げます。次回ご利用いただいた際にも快適なご滞在を提供できるよう、スタッフ一同一層のサービス向上に努めてまいります。またのご利用を心よりお待ちしております。

8/10 Good

Wei Long

Traveled with family and small children
Liked: Cleanliness, staff & service
Minalist hotel. No cleaning throughout the 3 night stay. Additional ¥550 per luggage per day fee. Which is exorbitant considering the hotel is not within 5 min walk to Hakata Station.
Stayed 3 nights in Oct 2023
Response from ゾンク博多 フロント on Oct 12, 2023
Thank you very much for choosing our hotel.However, we are very sorry that we could not provide you with satisfactory service despite your visit to our hotel.We take your comments very seriously and will do our best to make your stay with us even more pleasant.Thank you very much for your valuable feedback.

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Sep 2023
Response from ゾンク博多 フロント on Sep 25, 2023
Thank you very much for choosing our hotel.We would also like to thank you again for your feedback.We will continue to make every effort to satisfy our guests.We look forward to serving you again.

6/10 Okay

Supawan

Liked: Cleanliness
No room service
Stayed 3 nights in Sep 2023
Response from ゾンク博多 フロント on Sep 18, 2023
Thank you for staying our hotel.Instead of room service, we can offer you low cost.If you have a chance, please stay here again.Kind regards.

8/10 Good

LUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Aug 2023
Response from ゾンク博多 フロント on Sep 11, 2023
この度はご宿泊いただき誠にありがとうございました。またの機会がございましたら是非当館をご利用下さいませ。お待ちしております。

6/10 Okay

Daniel

No restrant.
Stayed 1 night in Aug 2023
Response from ゾンク博多 白木 on Aug 17, 2023
Thank you for taking the time to rate us.

4/10 Poor

Erica, Sugar Hill

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from ゾンク博多 白木 on Aug 10, 2023
この度は当ホテルをご利用いただき、ご感想をお寄せいただき重ねてお礼申し上げます。ご期待に添うサービスをご提供出来なかったこと、心よりお詫び申し上げます。

8/10 Good

Ana Joscelin

Traveled with family
The place was ok. Near to the JR station. The only thing I found odd was that we couldn’t have control of the AC and we have to put our own trash out of the room. The place can work better is the deep cleaning of the room, I dropped something under the bed and when I looked it was really dirty.
Stayed 2 nights in Jul 2023
Response from ゾンク博多 八木 on Jul 12, 2023
Thank you very much for your stay. We are very sorry for the discomfort we have caused you. Please let us know immediately if this is the case. We will be happy to change your room. We apologize for any inconvenience caused.

8/10 Good

Carey

Traveled with partner
Liked: Cleanliness, staff & service
Room is in reasonable size for 2, they charge you for everything from bottled water, room cleaning to luggage storage, but what more can you ask for with this price and location?
Stayed 4 nights in Jun 2023
Response from ゾンク博多 白木 on Jun 30, 2023
Thank you very much for staying at our hotel.We would also like to thank you again for taking your valuable time to write a review.

6/10 Okay

Man wai

Traveled with partner
Liked: Cleanliness, staff & service
The staff is really nice! The environment is nice too! The reception is at the 2nd floor and there is a very nice common area at the same floor, nice to stay for chit-chating and beer. The bathroom is surprisely nice and not as small as we think and as compared with other hotels with similar price. The outdoor view is good right outside the room. It's good to snap a bit there. The room is very small that we couldn't open 2 29-inch luggage at the same time. The most terrible thing is the room design. the discharge of the cooled air from the air conditioner throw right at our head when we are in bed.. the quilt is too thick that we stayed hot the whole night.. but head is cold... we stayed with eyes open the whole night.. But with this price... we knew that we could't ask for more... We won't say recommending it or not. To all thinking where to stay in Fukuoka, you've gotta strike a balance on your need...
Stayed 1 night in May 2023
Response from ゾンク博多 白木 on Jun 1, 2023
I am sorry that you were not able to spend your time comfortably during your trip.

10/10 Excellent

YUET SHEUNG

Liked: Cleanliness, property conditions & facilities
Spacious room and walkable to station.
Stayed 3 nights in May 2023
Response from ゾンク博多 白木 on Jun 1, 2023
Thank you for using our hotel this time.We look forward to seeing you again.

8/10 Good

nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central yet secluded hotel few mins from hakata
Simple, decent option only 10min walk from hakata station and 25-30min from tenjin & yatai spots. Nice terrasse with free hot/ice coffee. Hotel itself is nothing special but the fact it's so close to hakata yet in a quiet street is a big plus.
Stayed 2 nights in May 2023
Response from ゾンク博多 フロント on May 5, 2023
Thank you for using our hotel this time.Thank you for your comment. We look forward to seeing you again.

6/10 Okay

Yan-Kai

Stayed 6 nights in Mar 2023
Response from Zonk Hakata Sakai on Apr 11, 2023
Thank you for using this service.If you have another chance, please use it.

8/10 Good

willy

Liked: Cleanliness, staff & service, property conditions & facilities
It was in a convenient location. Only thing I didn’t really like was that I could easily hear the trains passing by.
Stayed 5 nights in Mar 2023
Response from Zonk Hakata Sakai on Apr 8, 2023
Thank you for using this service.Sorry for the inconvenience caused by the noise of the train.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Its a new hotel and very near Hakata Station. Room is fairly sized and very clean. Quick check in and no need for check out, just drop card keys and your on your way out. Can store luggage while we took an overnight to Beppu. Convenient stores nearby and foodies.
Stayed 2 nights in Mar 2023
Response from Zonk Hakata Sakai on Apr 8, 2023
Thank you for using this service.Thank you for using the baggage storage service.If you have another chance, please use it.

10/10 Excellent

OWENA

Stayed 2 nights in Mar 2023
Response from Zonk Hakata Sakai on Apr 8, 2023
Thank you for using this service.If you have another chance, please use it.

6/10 Okay

klinterica

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
We found drinks in our refrigerator which means no one cleaned the fridge. A few stains in the toilet. Overall, this hotel could have been cleaner.
Stayed 1 night in Mar 2023
Response from Zonk Hakata Sakai on Apr 8, 2023
Thank you for using this service.We apologize for the inconvenience caused by the insufficient cleaning.I'm sorry.

10/10 Excellent

Dione

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are helpful and friendly.
Stayed 1 night in Feb 2023
Response from Zonk Hakata Sakai on Apr 8, 2023
Thank you for using this service.Thank you for your evaluation of the staff.

10/10 Excellent

Nelson, Lompoc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to Hakata Station. Pillows were a bit too soft for my personal liking, but everything else was perfect. Staff was extremely helpful.
Stayed 2 nights in Jan 2023
Response from ゾンク博多 フロント on Feb 6, 2023
Thank you for staying at our hotel this time. I am glad that you had a comfortable stay. We look forward to seeing you again when you are in the area.

10/10 Excellent

Kanoksuk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very close to Hakata Station about 7 mins walk. The staff is very kind and nice. There is a luggage storage service at the front desk.

10/10 Excellent

Panisara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round clean, friendly staff, good wifi, and cozy place

10/10 Excellent

Yuen Kam

Liked: Cleanliness, amenities, property conditions & facilities
Nil
Stayed 1 night in Dec 2022

6/10 Okay

Calum

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Everything’s great except it’s not as clean as I expected.
Stayed 2 nights in Dec 2022

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

TAKAAKI

Stayed 1 night in Sep 2022

8/10 Good

Michelle Peta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from 東邦ホテルゾンク博多 鳥羽 on Jan 6, 2022
この度は数ある宿泊施設の中から、当館にご宿泊頂きまして、誠にありがとうございます。 高評価を頂きまして、スタッフ一同大変嬉しく思っております。 今後もこのような評価を頂けるホテルづくりを目指して参ります。 またのご利用をお待ちしております。 お忙しい中口コミにご投稿頂きまして、ありがとうございました。

10/10 Excellent

Avangeline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from 東邦ホテルゾンク博多 鳥羽 on Jan 5, 2022
この度は数ある宿泊施設の中から、当館にご宿泊頂きまして誠にありがとうございます。 高評価を頂きまして、スタッフ一同大変嬉しく思っております。 今後もこのような評価を頂けますよう、サービス向上に 精進して参ります。 またのご利用をお待ち申し上げております。

8/10 Good

たかのり

シャワーしかない以外はよい
Stayed 1 night in May 2024

6/10 Okay

satoko

Disliked: Cleanliness
駅から少し歩きますが、雰囲気や立地などよいホテルでした。外国からの観光客がほとんどでした。滞在中日本人とは会わなかった。
Stayed 1 night in May 2024
Response from ゾンク博多 白木 on May 17, 2024
この度は当ホテルをご利用いただきありがとうございます。お忙しい中クチコミ投稿までいただき重ねてお礼申し上げます。

4/10 Poor

Ryoko

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024
Response from ゾンク博多 白木 on May 17, 2024
当ホテルをご利用いただきありがとうございます。何か不備がございましたでしょうか?改善に努めて参ります。のでご指摘頂ければ幸いです。

8/10 Good

tak chun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Cant expect too much with this low price hotel,good services ,with free beverage.But it charges if you demand early admission or keep your luggage when you check out.
Response from ゾンク博多 on May 14, 2024
Thank you very much for staying at our hotel. We would also like to thank you again for taking time out of your precious time to write us a review. We will continue to make every effort to provide you with even better service in the future.We look forward to welcoming you back to our hotel again.

10/10 Excellent

YOSHIKAZU

Liked: Cleanliness, staff & service, property conditions & facilities
博多駅から近く寝る時静か。風呂が大きいのでゆっくりつかれる。
Stayed 2 nights in May 2024
Response from ゾンク博多 on May 14, 2024
この度は当この度ホテルをお選びいただき、誠にありがとうございました。また、また貴重なお時間を割いてレビューをご投稿いただきましたこと、重ねて御礼申し上げます。お客様におくつろぎいただけることが、私共の何よりの喜びでございます。今後も施設維持を徹底し、サービス向上に努めてまいります。

10/10 Excellent

Papasinee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
เดินทางสะดวก หาง่าย แต่เช้าฝากกระเป๋าจะเสียค่าใช้จ่าย ใบละ550¥ check in ก่อนเสีย 700¥
Stayed 1 night in May 2024
Response from ゾンク博多  on May 15, 2024
ขอขอบคณทใชโรงแรมของเราในครงน คณมชวงเวลาผอนคลายระหวางการเขาพกหรอไม? ขออภยในความไมสะดวก แตหากคณตองการจดเกบสมภาระ จะมคาใชจายชนละ 550 เยน เราตองขออภยในความไมสะดวก แตขอขอบคณสำหรบความเขาใจของคณ เรมเชคอนเวลา 15.00 น.หากทานตองการเชคอนกอนเวลา จะมการเรยกเกบคาธรรมเนยมเพมเตม เนองจากขนอยกบสถานการณการทำความสะอาดในวนนน เราไมสามารถรบประกนได ขอบคณ

6/10 Okay

ゆきみ

Traveled with family
Liked: Cleanliness, staff & service, amenities
道路沿いにあり吹き抜けタイプの建物だったからか、入り口側からの車の音がかなり大きかったのと、壁も薄いのかお隣や上の部屋からの物音などが気になりましたが、清潔感もあり最低限の広さではあったので過ごしやすく、比較的快適に過ごすことができました。
Stayed 1 night in Apr 2024
Response from ゾンク博多 白木 on May 2, 2024
この度は当ホテルをご利用いただきありがとうございます。お忙しい中評価いただきありがとうございます。

10/10 Excellent

IiDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ゾンク博多 白木 on May 2, 2024
この度は当ホテルをご利用いただきありがとうございます。お忙しい中評価いただきありがとうございます。

6/10 Okay

真理子

Stayed 1 night in Apr 2024
Response from ゾンク博多 白木 on May 2, 2024
この度は当ホテルをご利用いただきありがとうございます。評価いただきありがとうございます。

8/10 Good

マコト

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
快適に過ごせました
Stayed 2 nights in Apr 2024
Response from ゾンク博多  on Apr 26, 2024
この度は当ホテルをご利用いただきありがとうございました。またのご利用をお待ちしております。

8/10 Good

由美

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
環境も静かで快適に過ごせました
Stayed 1 night in Apr 2024
Response from ゾンク博多 on Apr 24, 2024
この度は当ホテルをご利用いただきまして誠にありがとうございました。引き続きお客様にご満足いただけるようスタッフ一同精進いたします。またのご利用を心よりお待ちしております。

8/10 Good

Zadjad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally a clean and good hotel with a lot of hidden costs (cleaning costs 550 yen, storing your baggage if you come before check in time costs around 500 yen/bag/hour etc.). You can get new towels daily by just taking them from the front desk area which is nice. Pretty loud at night because of police and AC in the room. Other than that, it's close to the main station so going from Airport to the hotel and back is easy and convenient with either bus or Airport line.
Stayed 3 nights in Apr 2024
Response from ゾンク博多 白木 on Apr 25, 2024
Thank you for choosing our hotel. Thank you again for taking time out of your busy schedule to write a review of our hotel.

10/10 Excellent

Hidekazu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ゾンク博多  on Apr 22, 2024
この度は当ホテルをご利用いただきまして誠にありがとうございました。またのご利用を心よりお待ちしております。

8/10 Good

??

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お風呂のバスタブと洗い場が別なのが良かったです。ユニットバスのホテルが多い中、珍しいながらも使いやすかったです。
Stayed 1 night in Apr 2024
Response from ゾンク博多 武川 on Apr 20, 2024
この度はご宿泊、またレビューの投稿をしていただきありがとうございました。オキャクサマニオホメノコトバを頂嬉しく思います。これからも更なるサービスの改善に向けて努力してまいります。また機会がございましたら是非ご宿泊下さいませ。よろしくお願いいたします。

6/10 Okay

HIROSHI

Stayed 2 nights in Apr 2024
Response from ゾンク博多 白木 on May 10, 2024
この度は当ホテルをご利用いただきありがとうございます。ご評価をいただきありがとうございます。

8/10 Good

SAENA

Traveled with partner
Liked: Cleanliness, staff & service
방도 넓고 직원 서비스도 좋고 전체적으로 다 좋았는데 수건을 가지러 가야한다는 점과 캐리어 맡기는데 돈이 든다는게 아쉬웠습니다ㅠㅠ
Stayed 2 nights in Apr 2024
Response from ゾンク博多 白木 on Apr 19, 2024
이번에 숙박해 주셔서 대단히 감사합니다.저렴한 가격으로 숙박하시기 위해서 불편을 드리는 경우도 있으므로 양해 바랍니다

6/10 Okay

木村

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from ゾンク博多 白木 on Apr 25, 2024
ご利用いただきありがとうございます。また機会があればよろしくお願いします。