6/10 Okay
Cyd, NORTHRIDGE
Traveled with family
Jun 7, 2024
Liked: Cleanliness
Disliked: Amenities
We liked the amenities offered when we were researching hotels in Frankfurt. It had a kitchen and laundry area. The room was comfortable but not all the lights worked. One of the pendant lights by the small table, the globe hallway light that also lit the kitchen area as well as one of the lights above the stove did not work. I called the front desk three times and went directly to speak with them twice after that. Everyday I followed up but they kept saying the same thing that they would send a technician. We checked in on May 31st and checked out on June 6th. The lights were never fixed. Not one update was sent to us. It was poor communication. It was very difficult to avail of the kitchen and laundry without proper lighting. It should have been fixed before we checked in or they could have given a better room. It didn’t live up to our expectations. Each person I spoke with didn’t seem to care. I asked politely with each follow up as I didn’t want to complain and be that loud tourist with a US passport. But perhaps they saw me as Asian and just didn’t give any priority. I’ve traveled and stayed in so many hotels before for business and pleasure. This isn’t a 4-star hotel they claim it to be. Also forget about parking at this hotel. There wasn’t any availability for the duration of our stay. They shouldn’t advertise that there is parking at all. The parking option was misleading.
Cyd
Stayed 6 nights in May 2024