Terrace/patio

Reviews of Hampton Inn & Suites Ft. Worth-Burleson

2.5 out of 5
Hampton Inn & Suites Ft. Worth-Burleson
13251 Jake Court, Burleson, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 278 out of 493 reviews" "
Rating 8 - Good. 133 out of 493 reviews" "
Rating 6 - Okay. 50 out of 493 reviews" "
Rating 4 - Poor. 17 out of 493 reviews" "
Rating 2 - Terrible. 15 out of 493 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great parking
Stayed 1 night in Apr 2024
Response from Jana on Apr 9, 2024
Greetings Michael,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. It looks like you had a great stay and that you pointed out parking as a benefit. Yes, we have free parking and our parking spots are close to the building. Thank you for choosing the Hampton Inn & Suites of Burleson, Texas. We LOVED having you here and look forward to a return visit soon.-Jana

10/10 Excellent

Jose Antonio

Stayed 1 night in Mar 2024
Response from Jana on Apr 26, 2024
Greetings Jose,Thank you for taking the time to complete the review for the Hampton inn & Suites of Burleson, Texas. It looks like you had a great stay. This makes us very happy that we met you expectations. Thank you for choosing the Hampton Inn & Suites of Burelson, Texas. We look forward to a return visit when you are back in the area. Have a great day!-Jana

10/10 Excellent

Efrain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jana on Apr 1, 2024
Greetings Efrain,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. It looks like you had a great stay! I hope that you were able to try out the indoor pool, new fitness center and the amazing breakfast. We LOVED having you here. Thank you for choosing the Hampton Inn & Suites and we look forward to seeing you again soon.-Jana

8/10 Good

Brian, Virginia Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and relaxed atmosphere.
Stayed 1 night in Feb 2024
Response from Jana on Mar 12, 2024
Greetings Brian,Thank you for taking the time to complete the review for the Hamtpon Inn & Suites of Burleson, Texas. It looks like you had a good stay. We are happy that you did. We hope to see you again for a future stay with us. Thank you for choosing the Hampton Inn & Suites of Burleson, Texas.-Jana

8/10 Good

Samantha

Liked: Cleanliness, amenities
Stayed her several times and it's been nice both times only issue is we kept having to get keys reprogrammed
Stayed 2 nights in Mar 2024
Response from Jana on Mar 11, 2024
Greetings Samantha,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. I apologize that the door key is not staying programmed as you expect. We are undergoing an upgrade to new door locks at the end of April and early May. I understand that it can be an inconvience as we transition to the new program, but the upgrade is going to be great. Thank you for understanding and bearing with us. Thank you for choosing the Hampton Inn & Suites of Burleson, Texas. We look forward to having you again soon.-Jana

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property staff was nice
Stayed 4 nights in Feb 2024
Response from Jana on Feb 16, 2024
Greetings Kenneth,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. It looks like you had a good stay, but that we didn't earn that 5 that we want for our guests. We LOVED having you here and look forward to a return visit for your travel needs. Thank you for choosing the Hampton Inn & Suites of Burleson, Texas. Have a great weekend.-Jana

10/10 Excellent

Robert Pattan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Great facility. It's a Hampton, and one of the better ones.
Stayed 3 nights in Feb 2024
Response from Jana on Feb 13, 2024
Greetings Robert,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. It looks like you had a great stay and that makes us happy that you were happy. We strive everyday to make every guest stay the best!. I will pass this along to the staff. Thank you for choosing the Hampton Inn & Suites of Burleson, Texas. We look forward to seeing you again. Jana

6/10 Okay

Charlotte

Stayed 1 night in Jan 2024
Response from Jana on Jan 30, 2024
Greetings Charlotte,Thank you for taking the time to review the Hampton Inn & Suites of Burleson, Texas. We strive for every guest to have an exceptional stay. It appears by your score that we did not meet that expectation. I wished you had written your thoughts on what we could have done better. Thank you for choosing the Hampton Inn & Suites of Burleson, Texas.-Jana

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Jan 2024
Response from Jana on Jan 26, 2024
Greetings Kenneth,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. We appreciate any comments that help us to improve on the service that we provide for our guests. I see that we were not quite on the spot for this stay but not sure what the issue was. Thank you for choosing the Hampton Inn & Suites of Burleson, Texas. Have a great day!-Jana

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice welcome, like the free coffee.
Stayed 5 nights in Jan 2024
Response from Jana on Jan 19, 2024
Greetings Douglas,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. We are so happy that you had a great stay and yes the coffee is SOOOOOO good. It's perfect for this cold weather. Thank you again for choosing the Hampton Inn & Suites of Burleson, Texas. We LOVED having you here and look for to seeing you again for your travel needs.-Jana

6/10 Okay

Eileen

Stayed 2 nights in Jan 2024
Response from Jana on Jan 11, 2024
Greetings Eileen,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson. I see that you rated us 3 out of 5. It looks like we didn't meet your expectations. We are always looking for ways to improve and value your feedback. Thank you for choosing the Hampton Inn & Suites of Burelson, Texas-Jana

10/10 Excellent

Gustavo

Stayed 1 night in Jan 2024
Response from Jana on Jan 9, 2024
Greetings Gustavo,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. It looks as though you had a great stay. That makes us happy to hear that you were happy. We hope to see you again for a future stay at the Hampton Inn & Suites of Burleson, Texas. Have a great day!-Jana

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jana on Jan 8, 2024
Greetings Dominique,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. It looks like you had a great stay! We are happy that you were happy. We look forward to seeing you again and thank you for choosing the Hampton Inn & Suites of Burleson, Texas.-Jana

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jana on Feb 1, 2024
Greetings,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. It looks like you had a GREAT stay. YOUR Happy, we're Happy! Thank you for choosing the Hampton Inn & Suites of Burleson, Texas. We LOVED having you here.-Jana

10/10 Excellent

Jack

Stayed 1 night in Dec 2023
Response from Jana on Dec 30, 2023
Greetings Jack,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. It looks like you had a great stay! We are happy that you are happy. We hope to see you again for your future travel needs. Thank you for choosing the Hampton Inn & Suites of Burleson, Texas. Happy New Year!-Jana

10/10 Excellent

Stephanie, Pea Ridge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean, and the staff were friendly. The breakfast wasn't that great, but that wasn't really a deal breaker. We'd definitely stay here again.
Stayed 2 nights in Dec 2023
Response from Jana on Dec 29, 2023
Greetings Stephanie,Thank you for taking the time to complete the survey for the Hampton Inn & Suites of Burleson, Texas. It looks like you had a great stay. This makes us very happy. I appreciate that you let me know that Breakfast needs attention so that we can fine tune it to match the rest of your stay. Thank you for choosing the Hampton Inn & Suites of Burleson, Texas. We look forward to a return visit soon. Happy Holidays!-Jana

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was wonderful only complaint I have is the complimentary breakfast good be better other than that everything was reat
Stayed 4 nights in Dec 2023
Response from Jana on Dec 29, 2023
Greetings,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. I am vey happy that your stay was great! I sppreciate that you let me know that we need to "up our game" on Breakfast. I will certainly look into that. Thank you for choosing our Hampton Inn & Suites of Burleson and look forward to your next visit. Happy Holidays!!!-Jana

2/10 Terrible

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was atrocious, hard with no support at the same time. The wife and I both woke up sore beyond belief. Seriously ruining my day. I hope it better in the morning having a stabbing pain between the shoulder blades when I look down or breathe in all the way isn't how I plan to spend Christmas.
Stayed 1 night in Dec 2023
Response from Jana on Dec 27, 2023
Greetings Keith,Thank you for choosing the Hampton Inn & Suites of Burleson, Texas. I apologize that your stay didn't go as well as we both had hoped for. It sounds like you didn't get a good night sleep on our new mattresses. Again, I apologize that the mattress wasn't to your expectations. I hope that the rest of the holidays went well for you and your wife. Happy New Year to you both.-Jana

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Trip to Visit Family
Everything was very clean. The staff very friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Jana on Dec 27, 2023
Greetings Tracy,Thank you for taking the time to complete the survey for the Hampton Inn & Suites of Burleson, Texas. We are so happy that you enjoyed your time with us during the Holiday Season. I hope that you enjoyed your holidays and family and we hope to see you again for your next family visitation. Happy New Year to you and the family!!!-Jana

10/10 Excellent

Kimberlee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, clean facility!! Wonderful staff.
Stayed 1 night in Dec 2023
Response from Jana on Dec 22, 2023
Greetings Kimberlee, Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. We LOVED having you here as a guest and look forward to seeing you again soon. Again, thank you for being a Hilton Honors member and staying at the Hampton Inn & Suites of Burleson. -Jana

10/10 Excellent

Kristy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable in Burleson
Clean room, comfortable beds, great breakfast. The a/c unit needed updating but did work after changing the settings several times. Would definitely stay here again
Stayed 1 night in Dec 2023
Response from Jana on Dec 17, 2023
Greetings Kristy,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. I am very happy that you enjoyed your stay with us and appreciate your comments in the narrative. I am glad that the AC unit engaged to keep you comfortable. Again, thank you for choosing the Hampton Inn & Suites of Burleson, Texas. We LOVED having you! Happy Holidays to you and yours!-Jana

8/10 Good

Deby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jana on Dec 17, 2023
Greetings Deby,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. I see that we were not able to report a "10" from you for this visit and wonder what we could have done to meet all of your expectations. We appreciate you choosing the Hampton Inn & Suites of Burleson, Texas and hope to see you again in the future. Have a great Holiday!!-Jana

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Jana on Dec 17, 2023
Greetings Brenda,Thank you so much for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. It looks like you had a great stay! The staff will be excited that they were able to meet your expectations. We LOVED having you with us and look forward to a return visit soon. Again, thank you for choosing the Hampton Inn & Suites of Burleson, Texas. Have a great holiday!-Jana

10/10 Excellent

S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife had a great experience here staff was awesome I will be doing more business here
Stayed 1 night in Dec 2023
Response from Jana on Dec 5, 2023
Greetings,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. I am so happy that you and your wife had a great stay with us. Our staff works very hard to provide that great experience for our guests and I am proud that we were able to deliver. We hope that you will choose us again for your stay and we LOVED having you here and look forward to your next stay. Have a GREAT week.-Jana

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Loved the suite, very spacious.
Stayed 2 nights in Nov 2023
Response from Jana on Dec 5, 2023
Greetings Jennifer,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. It looks like you had a great stay! That makes us very happy that we were able to prepare and deliver the customer service that you expected. We LOVED having you as a guest and look forward to a return visit in the future. Thank you for choosing the Hampton Inn & Suites of Burleson, Texas-Jana

6/10 Okay

Juan l

Stayed 3 nights in Nov 2023
Response from Jana on Dec 15, 2023
Greetings Juan,Thank you for completing the review for the Hampton Inn & Suites of Burleson, Texas. It looks like you had a good stay but not up to what you expected. I would like to know what we could improve on so that we can deliver that "Perfect" stay for you and others guests. Again, thank you for completing the review and for staying with us at the Hampton Inn & Suites of Burleson, Texas. We look forward to seeing you again in the future. Happy Holidays!

10/10 Excellent

billy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean rooms
Stayed 1 night in Nov 2023
Response from Jana on Nov 20, 2023
Greetings Billy,Thank you so much for taking the time to write a review for the Hampton Inn & Suites of Burleson, Texas. It looks like you had a great stay. This makes us happy that we made your stay happy. Thank you for choosing the Hampton Inn & Suites of Burleson, Texas. We LOVED having you here and look forward to your return.-Jana

8/10 Good

gwen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to wait for my room not a long one but still I feel as though when I walked in which was after check in my room should’ve been ready. Also, as a single female, the room that was given to me was a conjoined room I did not like that.
Response from Jana on Nov 1, 2023
Greetings Gwen,Thank you for taking the time to complete the survey for the Hampton Inn & Suites of Burleson, Texas. I appreciate your comments and hope that our staff took care of you during your time here. I can understand your concern for an adjoining room. You can ask through the booking app, call the hotel directly or ask at check in to avoid a cojoined room. We will be happy to honor your request. I apologize that you had to wait for your room and happy to hear that it was not too long. Sundays are the biggest check out days for us and we try to have all rooms ready by 4pm, there are sometimes that we just don't make it. Please accept my apologies. We would love to have you visit again in the future, so that we can Make it Right for your stay. I want to thank you again for your input. Have a great day and Thank You for choosing the Hampton Inn & Suites of Burleson, Texas for your hotel stay.-Jana

10/10 Excellent

Vance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jana on Oct 29, 2023
Greetings Vance,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. It looks like you had a great stay! This makes us very happy that we were able to provide that experience to you. I hope your travels were safe as you left our property, and we look forward to a return visit soon. Thank you for choosing the Hampton Inn & Suites of Burleson, Texas.-Jana

10/10 Excellent

precious

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to call home away from home.
Staff was nice and friendly. Jana the new manager made it her business to introduce herself to several of the guest, welcome them to the hotel, and informed them to have staff to call her with any concerns.
Stayed 4 nights in Oct 2023
Response from Jana on Oct 18, 2023
Greetings Precious,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. We LOVED having you here. Thank you for your shout out!! I want all of our guests to know that we value their opinions and who they may contact if there is an issue so that we can Make it Right. Thank you for choosing the Hampton Inn & Suites of Burleson, Texas. We look forward to your next stay. Have a great weekend.-Jana

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jana on Oct 16, 2023
Greetings Christine,Thank you so much for taking the time to complete the survey for the Hampton Inn & Suites of Burleson, Texas. It looks like you had a GREAT stay. I am thrilled that we were able to give you the service that you expected. I will pass this on to the staff and they will be thrilled as well. Thank you for choosing the Hampton Inn & Suites of Burleson, Texas. We LOVED having you here and look forward to seeing you again soon.-Jana

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and easy access off freeway
Stayed 1 night in Oct 2023
Response from Jana on Oct 13, 2023
Greetings Russell,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. It looks like you had a good stay. We appreciated you choosing the Hampton Inn & Suites of Burleson, Texas and hope to see you again soon.-Jana

10/10 Excellent

Edwin G.

Stayed 1 night in Oct 2023
Response from Jana on Oct 26, 2023
Greetings Edwin G,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. I hope that the 5 stars means that you had a GREAT stay with us. It makes us happy to know that we met or exceeded your expectations. We LOVED having you here and hope to see you again in the newar future at the Hampton Inn & Suites of Burleson, Texas.-Jana

10/10 Excellent

Saturina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jana on Oct 5, 2023
Greetings Saturina,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. It looks like you had a great stay. This makes us happy, that you are happy. I will pass on the Congratulations to the staff. Thank you for choosing the Hampton Inn 7 Suites of Burleson, Texas for your hotel stay. We LOVED having you here and look forward to your next stay.-Jana

6/10 Okay

Marlon

Business traveler
Liked: Staff & service
Disliked: Room comfort
The mattress was horrible. Very poor quality. I had a handicap room, but the shower was a tub that you had to climb in with no accessories.
Stayed 2 nights in Sep 2023
Response from Jana on Sep 25, 2023
Greetings Marion,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. It appears that your stay didn't go as well as expected. I see that you were not comfortable on the mattress. I apologize that you were uncomfortable as these are new mattresses that are the Hilton standard. Maybe it was stiff from being new. We appreciate you choosing to stay at the Hampton Inn & Suites of Burleson and hope to see you again soon.-Jana

10/10 Excellent

Cuathemoc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the Best
Stayed 2 nights in Sep 2023
Response from Jana on Sep 17, 2023
Greetings Cuathemoc,Thank you for taking the time to complete the survey for the Hampton Inn & Suites of Burleson, Texas. It looks like you had a great stay! That will make the staff very happy that they were able to provide that experience for you. We LOVED having you here and hope to see you again soon. Stay safe in your travels and thank you for choosing the Hampton Inn & Suites of Burleson, Texas.-Jana

6/10 Okay

Timothy

Liked: Cleanliness, property conditions & facilities
Hmmm
Couldn’t use wifi. Sheets didn’t fit the bed. Light leaks around the door. Noisy
Stayed 1 night in Sep 2023
Response from Jana on Sep 12, 2023
Greetings Timothy,Thank you for taking the time to complete a review for the Hampton Inn & Suites of Burleson, Texas. I see that your stay did not go as you expected. I apologize that we were not up to the Hampton standards that you know and expect. During your stay, the WIFI trunk that we are on was cut at a construction site about a mile away and it took Spectrum about 7 hours to get it repaired and the internet was back up and running by 7:00pm. It sounds like we need a threshold replacement for the door and that will block out the light and noise. Thank you for pointing that out so that we can resolve the issue. We appreciate you choosing to stay at the Hampton Inn & suites of Burleson and look forward to an improved next stay.-Jana

8/10 Good

Joe

Stayed 1 night in Sep 2023
Response from Jana on Sep 12, 2023
Greetings Joe,Thank you for taking the time to complete the review for the Hampton Inn & Suites Burleson, Texas. We LOVED having you here. I am not sure why we didn't gather a 10 of 10 rating for your stay. We use your input to help us to do better, so I am asking when you stay with us again, please let us know what areas we need to take an extra look at. Thank you for choosing the Hampton Inn & Suites of Burleson, Texas. We hope to see you again soon.-Jana

10/10 Excellent

Marco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and friendly
Stayed 1 night in Sep 2023
Response from Jana on Sep 10, 2023
Greetings Marco,Thank you for taking the time to leave a review. I am very happy to see the 5 stars in your review and to see that we met your needs in a friendly and efficient way. Thank you for staying with the Hampton Inn & Suites of Burleson, Texas. We LOVED having you here and look forward to a return stay. Stay safe in your travels.-Jana

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Jana on Sep 4, 2023
Greetings Anonymous,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. It looks like you had a great stay! We are always happy to serve you and your hotel needs. We hope to see you again soon. Thank you for choosing the Hampton Inn & Suites of Burleson, Texas.-Jana

6/10 Okay

Samantha

Traveled with family and small children
The room had nail clippings on the floor under the desk and somethings werent cleaned properly but other than that it was a good stay
Stayed 1 night in Aug 2023
Response from Jana on Aug 28, 2023
Greetings Samantha,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. We appreciate your input to help us learn and do things better. It looks like we have an issue that we will work with in housekeeping. I apologize for the room not being fully what you expected. Thank you for choosing the Hampton Inn & Suites of Burleson, Texas. We hope to see you again soon.-Jana

6/10 Okay

Heliodoro

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The water isn’t free, even for Reward Members of
The hotel was very nice, and the staff were accessible. I was just shocked that I was charged for bottled water that was in a bag for Hilton rewards members. I am a Hilton rewards member, and I gave them my number to verify such.
Stayed 2 nights in Aug 2023
Response from Jana on Sep 4, 2023
Greetings Heliodoro,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. Hilton Honors members have a choice of 250 Points or 2 Bottle of waters at check-in. At the Burleson Hampton Inn & Suites we give all members 2 bottles of water at check-in. I apoplogize that we missed the opportunity to do that for you. We appreciate your loyalty and will attempt to do better for your next stay. Thank you for choosing the Hampton Inn & Suites of Burleson, Texas. Have a great day!-Jana

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Aug 2023
Response from Jana on Aug 14, 2023
Greetings Claire,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. It looks like you had a nice stay. This makes us happy that we were able to provide you with a great accomodation and customer service. Thank you for choosing the Hampton Inn & Suites of Burleson and we look forward to a return visit soon.-Jana

8/10 Good

Danny

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Hotel was very nice but the sheets did not smell good. Reminded me of hospital linen smell which is not pleasant. The service was great and breakfast options were too!
Stayed 1 night in Jul 2023
Response from Jana on Jul 20, 2023
Greetings Danny,Thank you for taking the time to complete the review for the Hampton Inn & Suites of Burleson, Texas. I am happy that you had a great stay. Unfortunately, our laundry supplier substituted a different detergent for the linens as they were not able to obtain our usual. We could tell a difference as well. The great news is that we are back to our original soap that makes our sheets smell fresh and clean. Thank you for choosing the Hampton Inn & Suites of Burleson, Texas for your stay. we LOVED having you here and hope to see you again in your travels.-Jana

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jana on Jul 17, 2023
Greetings Bryan,Thank you for taking the time to post a review for the Hampton & Suites of Burleson, Texas. It looks like you had a great stay by your rating. This makes us very happy that we were able to meet your needs. We hope to see you again soon. We LOVED having you here.-Jana

10/10 Excellent

Cathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was so nice. They chatted with me and got me checked in quickly. The hotel was clean and felt really safe. My room was clean and the bed and pillows were very comfortable. In the workout room, all the equipment looked new and was working. And, the free breakfast was great. Egg white frittata's? Yummy. Really, who does that? I would definitely stay at this hotel again.
Stayed 1 night in Jul 2023
Response from Jana on Jul 16, 2023
Greetings Cathy,Thank you for taking the time to post a review for the Hampton Inn & Suites of Burleson, Texas. We LOVED having you here and it looks like you LOVED being here. I am so happy that you had a great stay. We look forward to seeing you again soon. Thank you for choosing the Hampton Inn & Suites of Burleson, Texas.-Jana

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jana on Jul 13, 2023
Greetings,Thank you for taking the time to complete the survey for the Hampton Inn & Suites of Burleson, Texas. I see that you had a good stay but not a great stay based on your rating. We use surveys to make improvements with our staff and services. Thank you again for choosing the Hampton Inn & Suites of Burleson, Texas and we hope to see you again soon.-Jana

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheet was wrong size too small and kept coming off bed
Stayed 1 night in Jul 2023
Response from Jana on Jul 10, 2023
Greetings Lisa,Thank you for taking a moment to complete the review online. We are happy that you chose to stay with us at the Hampon Inn & Suites in Burleson, Texas. I apologize that we missed the era on the sheet. I hope that you spoke with the front desk and they were able to resolve that issue for you. Again, thank you for choosing the Hampton Inn & Suites of Burleson, Texas. We LOVED having you here and look forward to a return visit.-Jana

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Jana on Jul 10, 2023
Greetings Manuel,Thank you for taking the time to complete the review for your stay are the Hampton Inn & Suites of Burleson, Texas. Judging by your rating, I believe that you had a great stay! I am so happy to see this. I will pass this on to the staff as they will be happy too. Again, thank you for choosing the Hampton Inn & Suites of Burleson, Texas. We LOVED having you here and look forward to your next stay.-Jana

10/10 Excellent

Lupe

Liked: Cleanliness, staff & service, property conditions & facilities
The staff we encountered were super courteous. The young man behind the counter went above and beyond! That is so hard to find especially in young people now a days. Thanks for helping and making our night at the airport a little better when we got to your facility.
Stayed 1 night in Jul 2023
Response from Jana on Jul 6, 2023
Greetings Lupe,Thank you for taking the time to complete the survey for the Hampton Inn & Suites of Burleson, Texas. It looks like you had a great stay. The young man behind the counter was Teddy and I will pass your compliments on to him. He will be thrilled that he exceeded your expectations. We LOVED having you with us and look forward to your next stay. Thank you for choosing the Hampton Inn & Suites of Burleson, Texas.-Jana